Paint, wallpaper and carpets – the cost of being a landlord

As a landlord, one of the things I often have to do is have a property decorated for tenants. It’s one of those necessary expenses that I’d rather not fork out for, but alas has to be done.

sarah beenyBeing a fan of the Been (Sarah Beeny) I also know that when you have a house decorated for tenants you don’t go and spend ludicrous amounts of money having it decorated to your own exacting standards. While yes, I might like the best furniture, expensive wallpaper, feature walls and plush carpets – when it’s for rental purposes a simple cheap carpet and some magnolia painted walls will suffice – which is just what I had done the last time I had a house decorated for rental (yet it still cost a few quid mind, as even cheap decorators know how to charge).

The carpets were a particular bone of contention too, as when I first let out a property at the start of 2007 I had new carpets installed for the tenants, and when they moved out (some 18 months or so later) the carpets were knackered and I needed to fit new ones again. The letting agent did try to have them cleaned, but this wasn’t working as they were in too much of a dreary state.

Thus a valuable lesson was learned about installing cheap carpets in the first place.

I remember too from my visits to Leeds University that carpets in student accommodation were fairly cheap. One of the students on a particular level in one of the halls had placed a hot saucepan down in the hallway, outside the kitchen, scorching the carpet. As nobody had owned up to this, every student on the level was threatened with being charged for the repair. The mark was burned into the carpet too, so it couldn’t be dealt with by carpet cleaning. Leeds University had the right idea (albeit unfair for students) in the way it makes tenants pay for repairs or replacements and, because it has deposits from all of the students, it can deduct the costs of repairs without worrying that they could come to more than they’re holding.

Perhaps I should look at properties near universities in future?

CSA riled by CSAhell.com

Sometimes I just have to laugh at the Child Support Agency. When I first encountered them, like most people, I was staggered by the lack of understanding, their indifference, their incompetence and, yes, their lies. I thought I must be really unlucky. Of course, four years on I realise that I wasn’t unlucky, I wasn’t cursed, I wasn’t being singled out – the CSA really is that bad… to everyone.

The website CSAhell.com (which is being mentioned in the Sunday Telegraph this weekend) receives dozens of emails every day from people pouring their heart out about how the CSA has failed them, is persecuting them or just isn’t listening to them; and no, it’s not just fathers – it’s an equal split between mothers and fathers. The CSA is useless on every level.

We have documented proof of their having lied, their having sent documents to the wrong addresses, breached the Data Protection Act and, most worryingly, of them having attempted to goad fathers into suicide. This isn’t rhetoric, this has all happened and has all been reported on the website CSAhell.com. These are facts.

Now however it seems that the Child Support Agency isn’t happy with the website and, in particular, its Facebook page. It seems that the CSA is unhappy that members of the Facebook page have been posting links to profile pages of people who have listed the CSA as their employer.

This news story chronicles the complaint from the CSA, and reports how they’re intent on shutting the website down. Here’s a quick quote from the piece, where Dave Richards, the PCS DWP Group Assistant Secretary, boasted:

“Staff in CSA do an important job collecting record amounts of maintenance and helping lift children out of poverty. They should have the right to do so free from harassment and threats of violence.”

“I am pleased to report that CSA and the Security Management Team are taking the matter very serious and are having successes in closing the site and/or having the worst elements removed.”

“It’s important that any staff with a Facebook account make sure it’s locked and they remove their employment details from their pages. This will stop such anti CSA sites from getting easy access to your details and putting you on their name and shame list”.

I find it hilarious that the CSA is looking to close the site down, and that they’re upset over how our members have been posting links to the profiles of their staff. However, here’s some advice for the CSA…

If you don’t want your staff to be plastered all over the Internet, how about you:

  • Don’t post on websites such as Facebook that you work for the CSA
  • Don’t post up photos of yourself, next to the aforementioned information that you work for the CSA
  • Don’t set your profile to ‘public’
  • Don’t post on websites such as CSAhell.com and the CSAhell.com Facebook page abusing people

These simple ideas aside, here’s one for the CSA itself. Rather than investing so much time (and public money, our money) trying to cover up the mistakes, incompetence, lies and general abuse of power by trying to shut down sites like CSAhell.com, and trying to gag people from speaking about their cases online (yes, we’ve heard about them too) why not just tackle the route of the problem and do your jobs properly in the first place? We, the public, have had enough of the corruption, the lies, the feathering of nests, the hatred and the lack of empathy from the CSA – we’re not going to go away quietly, we’re not going to stop what we’re doing, we’re not going to give in to your demands.

Throw your worst at us. We’ve already taken more than most would believe humanly possible by the very fact they we deal with the CSA. That in itself is more than any threats could afford.

We await your next move.

MrDaz appears on Radio Five Live with Gabby Logan

I was approached this week via the website CSAhell.com to offer my opinion on the new paternity testing kits that are being made available across the UK by Boots. The kits will cost £29.99 to buy, and a further £129 to send off to the lab, and will prove (or disprove) the paternity of a child.

The idea of paternity testing kits being so readily available on the high street, much like pregnancy testing kits, is a significant worry for families as, through CSAhell.com, we have seen countless family units broken up over disputed parentage.

I gave my views on the subject on BBC Radio One’s Newsbeat, which you can read here, and appeared on Gabby Logan’s show on Radio Five Live yesterday. Here a short extract from the radio show where I explain my concerns to Gabby.

How to optimise title tags for SEO

StuckOn’s new website launched this week, and with our new YouTube channel which will offer advice and tips on SEO. The first SEO advice video on the channel is all about optimising your Title Tags for search engines.

Title Tags are one of the most important on-page factors for SEO and, even though a simple tweak to a Title Tag can make all the difference to a website’s rankings, some websites even leave them off altogether. This video offers five top tips to formatting your Title Tags to increase your website’s rankings in the search engines – and it’s under a minute in length!

You need to a flashplayer enabled browser to view this YouTube video

You can also watch the video on SEO advice here.

Phillip Schofield calls out MrDaz

Last Friday I travelled down to London for a filming of the gameshow The Cube, hosted by the silver fox himself; Phillip Schofield. While there, sat on the front row might I add, Schofe (as he likes to be known on Twitter) asked that any audience members who had an Internet enabled mobile and a Twitter account tweet at him, and he’d read them out.

The Cube

Well, I couldn’t resist an invitation like that so I did. The trouble was, as the Silver Fox is so popular on Twitter it was hard for him to find tweets at him from people who were there in the audience, as opposed to just random tweets telling him how great he was, or how much someone loved him.

Nevertheless he found one from an audience member, MisterDaz 😉

It’s a shame I didn’t record it with the phone too, as having Phillip Schofield announce MrDaz would have made a great video for the site. I’ll know for next time.

As for the show, it was a celebrity episode with Julie Hesmondhalgh (Hayley Cropper) from Coronation Street. I won’t tell you how well she did, because that would spoil it, but she was a lot of fun!

Awoken by Virgin Media Complaints Feedback

I was rather abruptly awoken this morning by the phone ringing (a very loud phone at that) which caused me to jump up believing I’d overslept and was late for work. I was sure I’d answer the phone and be questioned about my tardiness.

But no. When I picked up the phone I heard a beep, before a recorded voice stated something along the lines of:

“Hello. You recently contacted Virgin Media to make a complaint. We would like you to give feedback about…”

I hung up. I was not late for work. I had not overslept. My alarm was not due to sound for another 30 minutes.

So Virgin Media (NTL in disguise), you want feedback do you? Here’s some feedback; don’t call me early in the morning, with a recorded message, asking for feedback on a previous complaint. It might, and say might, not have been quite so bad had the call been from a real live human being, as opposed to a pre-recorded track played down the phone. However it wasn’t. You woke me, with no thought for how it would impact on my day, and you couldn’t even be arsed to have one of your own staff do it – you instead had a soulless machine do it for you, while you lay in bed dreaming of profits.

It’s bad enough that we have to deal with your infernal robotic voices when we call you for assistance, trying in vain to get our TV to show on-demand at peak times, only to be placed on hold for Christ knows how long. Now you have your damn recorded messages calling us at all sodding hours of the day to extract some form of automated revenge on customers who have shown the audacity to make a complaint in the first place.

Virgin Media! You have the impertinence to call me with a robotic sounding message in the small hours of the day! You have started a war you cannot win sirs, I assure you of this!

£600 on Christmas presents spent by woman on benefits

OK, so I watched The One Show last night. I’ll fess up, I wouldn’t normally but as I haven’t got a housemate to blame it on any more I can’t really get out of it, I watched it – let’s move on. On the show, a single mother on benefits explained how she’d spent over £600 this last Christmas on presents for her toddler. She bought crap such as a ride on electric bike and a ride on electric quad bike (he couldn’t decide between them so she bought both) and a train set.

The mother said she’d bought her son everything he’d wanted, which actually meant everything he’d pointed at on the TV and in the Argos catalogue (her words, not mine).

The report showed the toddler in his room, which was full of the stuff he had Christmas (as the proud mum explained, only the bed was not for Christmas) and he honestly didn’t know what to do with it all.

The woman even stated how she wanted to spend more but her mother stopped her.

Naturally she couldn’t afford all of this crap, and she already had debts to pay off from catalogues, so a debt consolidation expert came round to see her. He explained how she could pay a nominal amount each month and write off her debt after a year, which would also affect her credit rating. However she was a proud woman and wanted to pay it off herself, rather than feel that she’d somehow avoided paying it… with her benefit money of course.

You can probably tell that this has somewhat annoyed me. I’m not the best with money (not by a long shot) but I am getting better. However, at no point have I squandered money such as this while on benefits, and at the same time having a series of debts that I couldn’t pay.

Shouldn’t basic economics be taught at school so situations such as this don’t arise? Then of course, as people such as this mother are able to spend ludicrous sums of money while on benefits, and then simply write off their debt, perhaps it’s not economics that should be taught, it’s ethics.

Play.com and the magic, disappearing complaint form

As Play.com admitted recently, they’ve been getting an awful lot of email complaints about orders not turning up and they haven’t even bothered to reply to most of them. But, one wonders just how many more complaints Play.com would have received had it not been for their magic, self-clearing complaint form.

That’s right, if you’ve tried to email Play.com from their website using their contact form, you’ve probably noticed, and raged, about how the form seems to clear itself of any data you enter. You can spend ages writing out a complaint letter, check the order number on your email confirmation, go back to the complaint form and poof – the email disappears. Just like that!

Play-contact-page
Data completely vanished from Play.com complaints form

Is this a mistake? Is it something you have done wrong? No, Play.com has coded the form to clear itself whenever you change the focus of the form fields.

I’ll explain. Focus means that you have selected one of the fields of the form to write data into, such as your email address in the email field, your order number in the subject field and your long complaint letter in the message field. As Play.com has default text in those fields, they have set the fields to ‘clear’ whenever you select them (OnFocus), but the trouble is that they also clear when you click on them after writing your email. This means that your email is lost, instantly, all courtesy of their form.

Here is the code used on their form, so you can see exactly what I mean. ‘OnFocus’ means to do the action when you select the form field, or click on it with your cursor, and ‘javascript:clearText’… well, that’s pretty self-explanatory.

Play-Clears-Text-on-Emails

So you see, not only is Play.com struggling to meet the demands of orders this Christmas, not only is Play.com even refusing to reply to emails asking about orders, but the website is doing its darndest it ensure that complaints aren’t even making it through in the first place.

So much anger, so little time