Home Delivery Network toss my parcel over the gate
I returned home last night when it was pissing down with rain (in Manchester, go figure) to find a card through my door from the Home Delivery Network. There was no order number on it and none of the fields were filled in, but there was some pen scrawled on the top displaying the words ‘Round Side’.
Not sure what this meant I figured maybe there was a parcel left round the side of the house, so I looked. There was nothing there. Then I thought what if they’ve chucked it over the 6 foot hight gate? I hope not, it’s a very high gate, a long way for a parcel to fall and it’s been pouring down all day.
I went out to look and sure enough there was a parcel from Amazon sat a pool of water next to our bin. Jesus Christ, what sort of arsehole does this?
I decided evidence was in order so I took photos of the parcel as I opened it, you can see from the pics that the water had seeped into the box. It would, it had been there all frickin’ day.
I also have a computer coming from Amazon. I hope to fuck they don’t use the Home Delivery Network for that one. I doubt it’ll stand a 6 foot drop into a pool of water. What a bunch of fucking morons. Come on Amazon, sort it out.
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As much as its not funny, I have to laugh. Next time, you may want to choose FedEx or somebody… the hell with HDN…
I didn’t choose the monkies. Amazon use them for delivery in the UK, though from the complaints I’ve seen online when I search Google for them maybe Amazon won’t use them for much longer.
I sympathise with you. Home Delivery Network are by far the worst delivery / courier firm around. I have been waiting 6 days now for a Next Day delivery from Dabs.
I complained to Dabs; Dabs contacted HDNL who say that they attempted delivery twice and left a card.
This is a complete lie as I was at home both times and there was no card.
Being late is one thing but blatantly lying to customers is really out of order.
Thanks for comments Rob. The more I read about the Home Delivery Network, the more I hear how bad they are. They seem to be a right bunch of incompetent cowboys.
I can see them getting dropped by Amazon real soon. Their kind of unprofessional attitude isn’t going to turn people onto Online shopping.
Home Delivery Network? They must be joking.
Great, I’m hearing ALOT of bad things about HDL, must be pretty awful, I’m regretting getting all my computer things from dabs (delivered by HDL) now, hope they don’t try throwing mine over the gate, £190 worth, i won’t be happy. considering they are keeping it at a depot only 2 hours away I’m already annoyed they haven’t dispatched it. is it true they don’t deliver on Saturdays?
I recently had the misfortune of having an amazon.co.uk item delivered by the home delivery network. I ordered an xbox 360 elite (nearly 300 quid). When it arrived no-one was in so the prat delivary driver threw the box over the fence (about 8ft high) and left it in a shared back garden (between my house and next door). Not only did he damage the xbox (had a hard drive failure from the get go) but it could easily have been stolen from where it was left. After a very abusive phone call to the HDN and a rather more calm one to amazon I have managed to obtain a replacement for my xbox. Amazon should drop these idiots as they are ruining the very good reputation the have built up over the years.
Same as me. I ordered 2 Le Creuset cast iron casseroles from amazon. Of course, amazon still use this idiot company (HDNL) to deliver. Again they toss the 10 kg parcel over my 6 foot high garden gate and landed on the concrete walk path. Even they made by iron, the impact caused a big crack on one of the casserole and I need to get it replace. I am not sure what inside this idiot delivery guys brain. Are they want to become the world strongest man and use the parcel to practice. THe worst is HDNL does not have any email or phone for me to complaint. But I will certainly complaint to Amazon. I think I won’t order any stuffs from amazon from now on except they change the delivery company.
if i way ask,, why werent you home to take delivery,, i have had amazon stuff delivered to me and had to fill out a form the driver has given me ,, if i may be so bold,, great job HDN clean and polite drivers. would you all be so quick to call them names like you mention if thay were standing infront of you off duty i wonder ???
Why wasn’t I home to take the delivery? Oh I don’t know, maybe I was… let me think… actually in work!
Where’d you think I was knob jockey?
Home Delivery Network have received the sort of feedback here I’d have expected them to receive, as they make a habit of throwing people’s parcels over fences. Your pathetic attempt to speak for them (or yourself more like) is quite transparent.
Rather than making shit up on websites about how great Home Delivery Network drivers are, why not actually redress the problem and give them some decent training?
Or at least teach them common sense, such as don’t throw parcels over 6 foot high fences. You’d think it obvious, but to a Home Delivery Network driver I guess it’s a little out of their comprehension.
Hey pissed off driver, as a matter of fact u dick I would have played hell with the driver if I’d caught him throwing my £300 xbox over the fence. How about you stop trying to defend the home cowboy network and actully accept that your company are a bunch of lazy senseless idiots who don’t have the common sense or the moral fibre to take the package back to the delivary depot again. I mean a bit of thought and hard work wouldn’t do you any harm now would it.
I buy plenty over the net and have never had a problem with couriers until I came across HDN.
I’ve now waited over 2 weeks for a desk fan to be sent from England to Glasgow. According to their site they tried to deliver it 3 times last week an left a card each time. I haven’t even got one card. Also the fan is apparently in a depot 30 miles from me & they asked me can I pick it up! Can’t they transfer it to the Glasgow depot - apparently it’s against company policy! And to speak to them I have to phone the seller, they contact hdn, then I have to wait for HDN to phone me!
No wonder you can’t phone or email them - imagine the amount of complaints they would have to deal with.
Hi Daz
I find the coments relating to HDN understandable, afterall they’re a ‘Parcel Carrier’ at the the end of the day! I’m the MD of a Distribution Company whom specialises in Business to Business, however over the past 18 months I set up a side line department specifically to service the Domestic Market (which is a huge growth area). I find it strange that no PLC company has taken this market seriously, instead they’ve simply attempted to profit by using the/their parcel network, resulting in damaged goods, late deliveries, and not to mention if you receive your goods at all?
Watch this space!, we currently provide a Domestic delivery service Nationwide. We telephone every consignee and advise them of a time and 3 hour delivery slot and even a 30 minute call before we arrive, this service is provided to both to Retailers and the General Public.
Remember the name????? ‘Domestic Distribution’
http://www.domesticdistribution.co.uk will be a force to be wreckoned with, WITHOUT LOOSING FOCUS ON CUSTOMERS!
Amazon wont stop using HDNL for one reason alone- they are getting their parcels delivered for peanuts. And youve heard the saying about peanuts and monkeys havent you?
Hi Daz
Firstly, I agree with you, it is not acceptable to have a parcel delivered that way, put simply, the driver should be dismissed. However, I would like you to try and put it in perspective. HDN deliver in the region of 350,000 to 400,000 packs per day OUT of the Christmas peak period and I assure you that the % of “Monkey” drivers is small and on the whole the delivery to customers is as it should be, albeit HDN could be better. But be aware, if you google DHL, FED EX, ROYAL MAIL etc etc you will find equally unacceptable standards of delivery there as well.
This is to condon HDN and the minority of dimwit drivers delivery style, I merely want to point out that sadly …. this crap style of delivery is not exclusive to HDN.
Secondly, to Mike Heslop, I am sure Mr Daz is delighted for you to advertise your Company on his site, however, as a prospective customer I would be reluctant to use a Company of which the author of that said article cannot even spell correctly!! You don’t LOOSE focus with sustomers Ian, you LOSE it! I hope to god your not the Managing Director!!!
By the way Mr Daz, I live in Manchester and we can certainly agree on one thing .. the weather is shit!
Home Deliever Network UK is worst than worst.
We have been waiting for a very important package sent from the other side of the globe, and after 2 weeks going around England ( I have been tracking the package ) they decided to send it back without notifying us, but leaving us last Friday saying they would have re-delivered on Monday. They are very incompetent, and the reason I am saying this it’s because they failed to deliver because they looked for the addre at 1.113 instead of 11/ 13 where we have our offices. They could have used the post code ( which they had ) or the phone to call us. So, now these geniuses sent the package back to the sender and we have to wait to get there again and then ask some other curier to send it to UK again. Unbelievable !
Diego
Home Delivery Network UK do not send or recieve any packages from abroad, they are solely a UK based delivery company. The furthest they go off this island is to Northern Island and Southern island. However, there IS a Home Delivery Network in the USA who DO deliver all over the world, perhaps you mean them?
Best to get your facts right first before you publish
Home Deliver Network have a driver in the London area who doesn’t ring bells. Get that, a driver who either doesn’t know how to or want to ring the bell. He will leave a card through the letterbox though. He has wasted a whole day of mine and someone else’s mornings waiting for him. He turns up and leaves a card but doesn’t ring the bell. His office have had numerous complaints and what are they doing about it? They’ll pass it up the line….
Can people learn that the word “Lose” is not the same as “Loose” which is something else completely. For example “I am a loose cannon, when HDN let me down” and “I will lose it if they don’t get my deliveries delivered and my returns returned”
Hi, I used to work for HDN(NI), which is the Northern Ireland branch of the company, its great to see customers finally standing up to those assholes. I really must stand up for some of the drivers who don’t throw fragile parcels over 6 foot high fences, to any right thinking person that is just mind bogglingly stupid to say the least. These drivers, and I am going by my own experiences, have in excess of 150 parcels to deliver a day. They say on their website that they keep a driver on a certain run to so they get to know the customer…..BOLLOX….I learned a run in West Belfast and was on it for ages, knocked the fuck out of myself to learn it, studied maps every night for weeks. When eventually I did learn it and finally the customers were complimenting me on my service and the way I delivered the parcels HDNL took me off the run and put me on another run which I had no idea about. I’m ashamed to say I was ending up bring back 40-50 parcels a day because I didn’t know the area, no help was given to learn that run. In the end I was getting complaints about no getting the parcels to the customers on time. Eventually I learned the run and again was getting compliments for my service, which I’m proud to say I worked hard for and again HDNL, going back on their word again took me off that run and stuck me on another run, so inevidably the service went down again and it was my fault. So you see they aren’t all they’re cracked up to be. In fact they are not only the worst company I have ever worked for but they treat their customers like shite and the driver gets the blame. As I said, I sympathise with the customers, as a customer myself while working for the company I has numerous parcels destroyed by the driver who delivered in this are in similar circumstances to that of Mr Daz, people work, no let me rephrase that…people NEED to work and what do the drivers expect, that you’ll be there 24/7…not a chance, I apologise for the shite you people have to take from this company. You should complain about them like fuck. I know I will be.
I apologise for the spelling mistakes people, my key board is slightly mangled. So continuing from my last comment. I am trying to give you some examples of what HDNL is really like to work for. Talking about service levels, as you can see clearly from my last comment there isn’t nearly enough training given to drivers, I know of men and women in the depot in Carrickfergus who came into work on their first day and were sent into an area with no maps, they had no idea where they were going until the day they started, they end up putting so much pressure on us that drivers were literally GOING INSANE. There are country runs where there isn’t a town or village on the route and they send new drivers out on these routes with 90-100 parcels on their first day and that’s virtually impossible to deliver that volume of parcels without prior knowledge of the area and countryside. These drivers are rushed off their feet so much that they will do anything to get the parcels off the van, its crazy the way they are forced to deliver so many parcels. The drivers have been pushing HDNL to bring in more drivers to take the heat off them, so that they CAN improve service and the way they deliver parcels but to no avail, HDNL are simply in it to make serious money. They laid off a man in the Carrickfergus depot because he wasn’t delivering his target everyday…..this man had never been shown part of the run. An experienced driver who DID know the run, complained to supervisors and management that the run was “HUGE and couldn’t be covered by one man” again, these complaints went without change and this is why the service is …well to put it bluntly…SHITE…management refuse to listen to drivers, the people who are out doing the job, asking for help and getting none is why service is crap. Before I left, HDNL expanded the routes so that they were unbelievably huge, so no doubt the service has gone out the window now. I couldn’t stick it anymore, they put all the blame on the drivers when in reality the drivers are asking for help but getting none, I feel sorry for any driver working for them.
hi ya peeps
well wot more can i say bout this cowboy company i ordered something bout a month ago from littlewoods and to this day have still not recieved it! i have had several talks wiv the catalogue ppl and they say it has been delivered and that i have my parcel but wen in fact i dont, why wud i ring them and complain wen if i had the fuckin thing is beyond me, i have just spoke to hdnl and now they say it has been collected how can they collect something if i have not recieved it i have apparently had 2 calling cards left thru my door too and they are so difficult to obtain a number for so i must say thanx to mr daz for takin a pic of his calling card which enabled me to get their number and ring them
also i was waitin for a bed be delivered hdnl rang me to arrange a day so i took the day off work as you do was told 1230 -430 call out neva arrived in that time slot so natuarlly rang catalogue they sed no by 6 so rang agen at quarter past sed it wud be half past i sed well no i have been on fone to you for last 15 mins and still not here had a call later anyway outcome was reason code 15 i asked wot that was they cud not tell me my other half at the time was havin probs wiv city link couriors as i had also waited ih for him to have his new pc delivered so he was frustrated too and dropped his weights on his hand ended up at casuality got home to a voice mail sayin the reason why bed was not delivered was due to the fact there was not enough man hours in the day to deliver the bed and it was returned bk to the depot at 615pm wot a bunch of toss heads
take care everyone!!
jen
also i was waitin for a bed be delivered hdnl rang me to arrange a day so i took the day off work as you do was told 1230 -430 call out neva arrived in that time slot so natuarlly rang catalogue they sed no by 6 so rang agen at quarter past sed it wud be half past i sed well no i have been on fone to you for last 15 mins and still not here had a call later anyway outcome was reason code 15 i asked wot that was they cud not tell me my other half at the time was havin probs wiv city link couriors as i had also waited ih for him to have his new pc delivered so he was frustrated too and dropped his weights on his hand ended up at casuality got home to a voice mail sayin the reason why bed was not delivered was due to the fact there was not enough man hours in the day to deliver the bed and it was returned bk to the depot at 615pm wot a bunch of toss head <—– Quote
Well, maybe the driver was sleeping on it? lol
[...] I wrote about how the Home Delivery Network (HDL) botched a delivery of an Amazon order I placed by throwing it over a gate into a puddle, in [...]
I am a HDNL driver and you lot really take the biscuit.you should get off your arse’s and try it sometime.The main reason stuff is thrown over gates is due to the fact that we are put under pressure by managers not to bring stuff back,and secondly hdnl has taken on sub contractors to deal with peak times/sickness.And i can quite honestly say these morons are giving us a bad name,some cant even speak english but they are cheap,i agree with some of your comments but the problems are with management not the lowly driver!.
Hopefully some of you berks with half a brain cell may have worked it out,if not stop moaning and bugger off somewhere else,see if you get a better service?????.
Then you will really have something to moan about!!!!!!
Hi Biggles (Craig Duffield), I don’t really think it’s fair you telling HDNL’s customers to get off their arse, bugger off somewhere else and get a better service.
How can I choose a better delivery service from Amazon? It’s up to Amazon to chooser who they want, and at the moment they use the imbeciles from Home Delivery Network, like your good self it would seem.
So if you think your being under pressure is reason enough for you to throw people’s parcels over their fence then you, and the rest of your company should be sacked.
I’m fed up with HDN. Since dabs.com (who are excellent) have started using these cowboys, my orders have all been late / left outside all the time. I’ve had one item (motherboard+mem) left outside in the driving rain with a note “left round back”, Needless to say the box was soaked through..amazingly the items inside, despite having wet boxes actually still worked.
I’ve also had orders with multiple containers delivered over many days even though dabs.com gave them to these guys all at once!
With argos.co.uk ive had an expensive consignment stolen as they left it in plain sight (i was in all day..they just dumped it without ringing the bell and didnt even bother leaving a note) without any apology from HDN. Argos were ok with this and re-despatched the items using a different courier and this time I got the items without and problems.
What a fab website ! My experience is small and simple. I have 2 notices, one on the door bell and one next to my `cat-flap` suggesting the obvious ` Cats ONLY, do not place ANY deliveries in front of or through the `cat-flap` So HDN placed a large catalogue in front of the `flap` so as to block the way in and out ! (resist the funny comments please……however tempting it may be!!! I am VERY cross! Thanks Daz for the opportunity to share my anger.
HDNL are a joke and thats for sure!
A parcel from DABS is sent Friday for “Next Day” delivery, so I expect it Monday.
I work from home so in all day, no show. Check the web site in the evening and it shows “failed delivery - carded”.
I ring the local depot (thanks saynoto0870 for the local number) and a woman says she will speak to the driver and ring me back.
Woman rings back, the driver carded an address off of Sussex Close, which is opposite my close. He had been told my close is off Sussex Close instead of opposite Sussex Close. I then point out to the woman that there are no closes of Sussex Close as all the closes around here are exactly that closes i.e. small cul-de-sacs with no roads off of them. Also if you go to Sussex Close you can’t fail to see my close as it is directly opposite!
After a for ums and arrs, she finally agrees that perhaps the driver is lying. I ask to speak to somebody to make an official complaint, she then gives me an 0870 number (which saynoto0870 can’t find an alternative).
I ring this 0870 number and get another woman, who I relate the whole tale to.
“Give me your details and I will pass them on to the Nottingham depot to get in touch with you” she states! “But they have just given me your number to make a complaint” I reply.
“To make a complaint you need to write in” she says!
So I am given a 0870 number to ring at my expense to only be told that I need to write in - what a joke of a company.
I buy everything from the net, but you can be sure that I will not be using any site that lists HDNL as its courier!
HDNL are an absolute disaster. Trying to get my parcel from the Carrickfergus Depot (N.Ire) redelivered and what a nightmare. Cant even find a contact number for HDN ANYWHERE!!!! Does anyone have a customer service number for this bunch of cowboys? I would be eternally grateful!
i totally agree with all comments, HDNL are a bunch of incompetent idiots who obviously couldnt run a piss up in a brewery, and whats more the companies that use them must know of thier bad rep but continue to use them, i waited in nearly every day for 2 weeks and guess what? i stil aint had my delivery, littlewoods direct say they dont have a contact number for HDNL, how ridiculous is that! all they say is we can e mail them and its not really our fault because we despatch the goods to them and its thier fault it hasnt been delivered, why do these companies use these idiots when they have so many complaints!
Hi I had an order from Dabs today from HDN and it came all fine (though at 6:45). The driver was pleasant and didn’t have any problems. Though when I came across this website at 6:00 I really thought my money was lost.
I guess it really is the management. I think there are some genuinely good drivers out there (like mine) but the management either keeps switching there roots or goes and hires cheaper incompetent drivers to save money so they can enjoy all the profits.
From reading your stories I have actually been put off of Dabs and Amazon because although there good sites bad delivery=bad service and thats what it’s all about.
Me too fecking idiots.
In response to Dustin you cannot choose which courier service will bring you parcel unfortunately .
(Hell if only you could i would make sure HDN is put completely out of business!!)
I ordered a baby walker from Boots.
Wednesday night i got home to find it had been tossed over back gate. (nothing on card again just scribble b.hind side gate!!)
Damage has been done to gate with panel taken out shards of wood all over floor!!
Spoken to Boots as well as HDN. HDN have logged complaint,so far nothing back from Boots!!