A while back I posted about two Michael Jackson dolls that arrived from in the sort of condition you’d expect to find if they were involved in an earthquake. I telephoned after receiving little joy from their online help due to some idiot just sending stock responses and not actually reading the emails.

I had only slightly more success from the telephone helpline though as the woman on the other end claimed that had no control over how items were packaged. She didn’t seem to understand that a plastic bag was insufficient protection for two collectible figures and couldn’t guarantee that any replacements wouldn’t be sent out in much the same way.

Anyway, have a watch and see what you think.

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I’ve yet to receive a replacement, though HDNL did turn up and collect the battered items as expected last week. It’s three weeks since my initial order, and more than two weeks since I notified of the damaged delivery. I wonder how long this will take.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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5 thoughts on “ Complaints”

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