Direct Line Insurance, Stolen Car

Do you know MrDaz.com?

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I had a phone call from Direct Line Insurance today, the same lady I spoke to when I reported my car stolen back in July. Do you know what? The first thing she said to me was ‘do I know a MrDaz.com website?’…

Why yes, I do!

Seems that Royal Sun Alliance have been on here, and notified Direct Line that my stolen car had been recovered. Hello people from RSA if anyone’s reading!

She mentioned to me that Direct Line had paid out on the car, and that they wanted to take the car from me. Now hold on, it’s my car and I haven’t been paid at all. You see, my estranged wife collected on the car. I don’t know where she is, and had no way of contacting her.

I reported the car stolen back in July, to Direct Line. They said that given the circumstances of the theft, it was probably the garage’s fault and their insurance should cover it. They also said that they could pursue the garage’s insurance company (RSA) to ensure that they acted quickly. They said they needed some documents, including some from the wife as she was on the policy. I notified the wife of the theft, and told her that Direct Line had requested some info from her.

Now, when I called Direct Line the next day I was told to stop where I am, as they cannot speak to me. Seems the wife had instructed them not to talk to me at all, and to deal only with her.

This was annoying, as you can imagine. I tried to contact the wife about it, and managed to speak to her once where she told me that she was claiming the money. I explained that the garage’s insurance was coving the theft, but she wasn’t interested in that.

Then in August the car was recovered. By this time the wife had changed her mobile number, and I had no way of contacting her. As you remember, Direct Line told me they could not speak to me on the matter, so what could I do?

You’d think that perhaps the police would have notified the insurance company that the car was recovered? However, Direct Line never even knew the crime number as the police took 10 days to asign one (which I believe is a fast speed for the police) by which time I had been banned from speaking to Direct Line, so I couldn’t tell them the crime number at all.

The car was fixed by the garage, paid for by RSA and returned to me safely. Then I find out that Direct Line paid my wife over 6K for the car, as she sent a letter via her solicitor to mine notifying me of this fact.

So, my car is stolen, then the wife collects the insurance money, then the insurance company say they want the car! Not bloody likely. I’m sorry, but the wife knew that the garage’s insurance was dealing with it, and removed me from the policy deliberately so I couldn’t speak to Direct Line. She obviously saw the chance to grab a wedge of cash, and took it.

I’m the victim here, multiple times over. I hope Direct Line get their money back, and I offer my help in any way possible

Rants

Vodafone

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I’ve just spoken to perhaps the most useless customer service woman I’ve ever had the displeasure of talking to.

I have a Sony Ericsson Walkman phone, which is great for music and as a camera, but useless for the Internet. I enquired about a PDA phone so I could get Internet access and administer my server from anywhere, as it needs constant attention and massaging.

Now, after speaking to someone who obviously couldn’t be bothered to answer my questions I was transferred to the upgrade department, where I was told they couldn’t help and shouldn’t have been transferred to them at all. Lovely. They transferred me to an Indian woman who’s fractured English made conversation difficult, but not as difficult as her constant putting me on hold to ask her supervisor.

We were having a 3-way conversation, with me being put on hold by her 4 times. The phone I wanted was on the website was £227, yet she quoted me £480, which she then corrected herself to £420. What the hell is going on?

When I asked about Internet access within the packages I was told they don’t have that, yet it is an Internet phone? I honestly don’t understand the point of having customer service operatives who barely speak the language, don’t know the products, or the prices and have to pass on every question to someone else.

Needless to say she couldn’t help me, so it looks like I’ll be leaving Vodafone.

Rants

Another one bites the dust

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Seems that knob who prank called me is called Jezpick, and lives in Notts. He even bragged on the forum of some Shitroen Saxo website about making the call.

The police have been informed about his whereabouts, and the website where he admits to making the illegal call. I’ve also given the contact details of the website owner to the police who will be calling him directly:

Administrative Contact:
Robinson, Mark ****@m-robinson.co.uk
35 Long Lane
Orford
Warrington, Cheshire WA2 8PU
GB
07776 233 823

Finally, and perhaps most nastily of all, I contacted Fasthosts about the website. They are the hosting company, and I know from personal experience that they won’t like this sort of thing going on from a website they host one little bit.

I wouldn’t be surprised to see that site down shortly, shame – but then I am the ruler of the Internet. No shit!

Rants

Shitroen Saxos

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I’ve just received a threatening phone call from a chav! How cool is that???

This little scroat phoned several times with his number witheld, and hung straight up each time I answered. He had the balls to speak to me just the once, where he threatened to ‘come round my house and kick my head in’.

Bless him.

He even owned up again to driving a Saxo, what a knob. This tosser has been emailing all day and posting on the website www.yourcarisshit.com about Saxos. Does he know I can trace the IP? Does he know that threatening phone calls are illegal? Does he know that the mobile company can also trace the call?

Who cares, this was the best laugh I’ve had all day.

Stolen Car

Something old, something new?

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So my car has a reconditioned engine fitted, and having seen it I can see it’s a filthy one. I was a little disappointed as my engine was much cleaner than this thing they’ve strapped into my car.

But wait, the plot thickens. You see, I just phoned BMW in Newport to get a quote for a new lock set and an ariel, and they happened to mention how they supplied a brand new engine for my car to the Hillcroft garage.

Now hang on, did I just say ‘brand new’ engine? I did, oh yes. Something is most assuredly wrong here. You don’t think that maybe the Hillcroft acquired a new engine from BMW, paid for by their insurance company, only to fit a reconditioned engine and keep the new one to sell on at a profit do you?

Surely not… let’s see if BMW can identify the engine in my car as the one they supplied. I hope for the Hillcroft’s sake they can.

Stolen Car

Would you Adam and Eve it?

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I’ve just heard that my car is now sat on my parents driveway. What an unexpected turnaround eh? Seems that Malcolm Williams did remember saying there was no charge for fixing the radiator, and they’ve dropped the car off at my parents house.

Of course, this could pose a problem for the money grabbing ex-wife, as she’s been paid out by the insurance company for my car. Sadly she wouldn’t speak to me, and she’d instructed the insurance company to do the same, so I had no way of telling her that I had the car back.

I sure do hope she hasn’t spent the 6K, that would be a shame. She’d have no way to pay it back.

Heh!

Rants, Stolen Car

Malcolm Williams, where’s my car?

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Seems my BMW Z3 has been fixed by the Hillcroft Garage in Langstone, Newport, finally. I contacted the recovery section of their outfit, called Hillcroft Recovery, to arrange for the car to be delivered as it’s declared off the road and I cannot drive it.

All’s good, however I received a call minutes later to notify me that the car couldn’t be released as there is a fee to pay to the value of 175 quid for the repair to the radiator.

This I thought was a little odd, if not expected. You see I arranged through the insurance company’s engineer that the cost of the radiator repair would be free as a result of all the shit I’ve been through having my car stolen from the garage in the first place. That’s the only reason I agreed to the repair of the car through them, or I’d have taken it to BMW and had the job done properly.

Of course now Malcolm Williams wants to go back on his agreement and try and scab some money out of me, even after all this time and the trauma of having my car stolen from them.

He’s a thieving bastard, and he’s not going to get away with this. Are the Hillcroft Garage and Hillcroft Recovery just a bunch of crooks? Time will tell, then so will I, right here!

So much anger, so little time