Category Archives: CSA

CSA, Podcasts

CSA mistakes continue

11 Comments

I phoned the CSA again today, chasing up my request from January 20th where I asked for a complete breakdown of what I had paid so far, and for a recalculation of what I am due to pay.

As you may remember from my phonecall on January 20th, I was told that I had paid £58.75 for 23 weeks, totalling £900. Of course, as I pointed out at the time, £58.75 x 23 isn’t £900, it’s £1,351.25. The woman on the phone knew it was wrong (as you can hear in the phonecall) and she said she’d get it resolved and I’d get a new payment schedule sent to me in a few weeks.

It’s been 3 weeks now, so I phoned up just to check where they were up to.

Guess what?

That’s right, not only have they NOT done it, they have NO RECORD of my ever phoning up!

You honestly cannot make this shit up. The CSA may not have any record of my phonecall, but I have. Plus, I have a record of this one too, so you can listen to it here.

Other Media [ 0:01 ] Download (1513)

Is this latest error down to incompetence from the woman I spoke to last time, or simple corruption within the CSA? You decide.

CSA, Podcasts

CSA DEO is wrong, admit CSA

5 Comments

I’ve had a staggering £160+ deducted from my earnings each WEEK for the last 6 months or so, and slightly less than that since December 2007. They claim I’m in arrears, which I have disputed, but as the CSA is regulated by itself and governed by itself, any complaints get dealt with internally, all with the same conclusion.

Nothing doing.

Anyhow, the last notice I had from the CSA said that my DEO would change in November 2008 to something like £90 per month… which I knew was also way off the mark. It’s more like £105 per week. But hey, at least the CSA are consistent with their incompetence.

So as it’s now late January 2009, and I’m still having £160+ per week deducted from my pay, I thought it prudent to phone them and find out just how much they think my arrears are, and what they think I still owe them, and have paid so far.

What they told me was unbelievable.

They said I had been paying off arrears for the last 23 weeks (it has been more than that) at £58.75 arrears per week, totalling £900.

Um… 23 x £58.75 isn’t £900, it’s £1,351.25.

So what’s happened to the extra cash I’ve had taken from me? Even their own records don’t tally, and that’s what they admit to taking, they’ve actually taken a lot more than that!

Apparently I now have to wait a few weeks to find out what they’ve done while they ‘recalculate’ the arrears. I can’t wait to see what they come up with.

If you think this all sounds too unreal to be true (then you’ve obviously never dealt with the CSA) you can listen to the phone call here.

CSA get it wrong again Download (1330)
CSA, Rants

Carphone Warehouse manager proves what a moron he is

5 Comments

This week I had an email from a former Carphone Warehouse manager who wanted to swear at me and insult me, because that’s what Carphone Warehouse staff are like. His badly written comments came after a post I made about the Child Support Agency, and a post where I made a Carphone Warehouse complaint.

Let’s have a look at what he says:

on reading and listening to your phone calls i wish to make one very large point, IF YOU HAD COME TO AN AGREEMENT WITH YOUR EX WIFE TO PAY FOR YOUR CHILDREN then you would have no need for the (as you put it incompetent CSA).

OK, thanks for the comments Dan, but alas whether I had come to agreement with my ex-wife or not, the CSA would still have been involved. They get involved as soon as the parent with care signs on for benefit. If you’re going to email someone and spout off with a torrent of foul language, look up your facts first so you don’t come across like an utter prick.

I also happened to have 2 members of my family that work for the CSA and hear about scum like your self using every which way he can not to pay everyday. so what you have to pay the mortgage thats a a privalage not a right. if you cant afford it sell your house.

You have two family members who work for the CSA, and you’re proud of that? I’d sooner admit to being related to Hitler than know anyone who works at the CSA. If I can’t afford to pay my mortgage I should sell my house eh? Well my stupid friend, I could quit my job and have people who work support me, then my mortgage would be paid for me by them. Perhaps I should do that and become sponging, workshy scum?

i also happend to be a branch manager at carphone warehouse. and frankly if you and your now EX wife where to stupid to know you get a free upgrade at the end of your contract then its your own fault. and just to add to your coments of cpw, it is in know way true that we offer any sort of 14 day money back garentee. surly a man of your so called knowledge and expertese on what is right and fair is capable of making his mind up on a mobile phone handset after deliberating for over half an hour ! in store.

Ah, so you worked for Carphone Warehouse? That makes sense. Now I see why you’re so illiterate, you were a branch manager for Carphone Warehouse. I’m sorry to shatter your world but not everyone gives a toss what phone they have, or cares about ‘upgrades’ and ‘contracts’ for their mobile. I realise your little insignificant world revolves around mobile phones, so well done, you stay there and try not communicate with the rest of us as clearly your efforts to do so sound you out as a complete imbecile.

I do beleave not only are you trying to make a quick buck from posting your perthetic stories on the net that really its your incompatence that has caused you all this hassel. not only can you not keep a wife, but now you have a second marrige with a further 2 kids. maybe uf you keep it in your trousers you could afford repayments, fact is your a failure and your scared to admit it.

I have a second marriage with another two kids? When did that happen? If I were you I’d stop sniffing the glue that holds your mittens onto your sleeves and carry on staring at the wall for the rest of the day. Someone who ‘used’ to be a branch manager for Carphone Warehouse really shouldn’t throw around words like ‘failure’ when describing others.

CSA, Podcasts

CSA Deny they’ve had my complaint letter

12 Comments

Yesterday I posted how Paul Gratton from the child support agency said they had no record of my sending a complaint letter to them. This was despite my having the letter from them confirming the receipt of my complaint letter in my hand while talking to him.

Needless to say they never phoned me back today, and I’ve still had no resolution or contact from them since they promised they’d resolve the issue.

As a result, and as I do keep my promises, here’s the podcast of my phone call with them.

Enjoy!

Complaints, CSA

CSA lie about receiving my complaint letter

2 Comments

I’m astonished, truly astonished. I telephoned the CSA today to find out why they hadn’t contacted me to discuss my complaint letter, as their letter stated, and why it had been over 15 days since the date of their letter and they hadn’t resolved it, or contacted me to arrange an extension, again as their letter stated.

Guess what they said?

That’s right, they’ve no record of ever receiving a complaint letter from me! Despite not only receiving it, they’ve actually replied to confirm receipt of it, they say they haven’t got any record of me sending them a complaint.

Is it any wonder this is considered the most incompetent, corrupt government organisation ever created?

I’ve now been told by Paul Gratton from the child support agency’s Birkenhead office that he’s passing my telephone complaint onto someone, who he refused to identify, and requesting that she (he did say SHE) calls me back tomorrow. He did not confirm that she would call me back however, as I doubt she will.

So, if I’ve been told that I cannot speak to the CSA over the phone, and they lie about receiving my letters despite replying to me confirming receipt of them, how am I supposed to contact them?

Perhaps I should try a fucking carrier pigeon, or maybe conduct a séance? Whatever I try, the lying bastards will no doubt refuse to accept that they’ve heard from me.

This is why I record everything and keep copies of everything. They can lie all they want, but I have the proof of their lies and incompetence both in writing, and as MP3 files.

CSA

CSA still fail to reply to me

1 Comment

After my complaint letter to the CSA, I received a reply stating they’d resolve my complaint with 15 working days, or contact me to arrange an extension.

That letter was dated July 8th by the CSA, today is 15 working days and guess what? That’s right, nothing. In fact the letter from them did say they’d contact me within a few days, but naturally have failed to do so.

Here’s their full letter, see what you make of it:

8th July 2008

Dear Mr Jamieson

Thank you for your letter received on 7th July 2008

I am sorry that you are dissatisfied with the level of service you have received from the Agency.

Our Complaint Review Team will investigate the issues you have raised and will contact you again in the next few days to update you on the progress.

We aim to resolve your complaint within 15 working days. If we are unable to resolve your complaint fully within this timescale, we will contact you to negotiate an extension to this resolution period.

Yours sincerely

Complaints Administration Officer.

And no, I’ve not heard a word since. In fact, I’ll give them a call now and see what they say; if they’ll speak to me this time.

CSA

CSA to reply to me in 15 days

Leave a comment

I’ve had a reply from the CSA about my letter here, and they said they’d get back to me within 15 working days, which going from the date of the letter means they’ll respond to me by 28th July.

Let’s see if they do, and more to the point when they do, will they actually see sense and admit their myriad of mistakes?

We’ll see shall we.

CSA

CSA Complaint Letter to Judy Cass

16 Comments

Here is my long awaited response to the incompetent Judy Cass of the Child Support Agency. This has also been sent to my local MP, Paul Goggins.

Hopefully this will get the message across, otherwise we’ll just have to call it quits 🙁

—————————————–

Judi Cass
Senior Complaints Resolution Manager
North West Area
Child Support Agency
Birkenhead
2 Weston Road
Crewe
CW98 1BB
July 4th 2008

CSA/33768 / Judy Cass
REF: 320527668885/JE908832A

Dear Judi, thanks ever so much for your letter than once again ignored all of the facts and completely missed the point that I am making. I shall endeavour, for one last time, to make you understand what seems so simple to me and many others, yet seems completely alien to yourself and the people at the CSA.

Thank you for apologising unreservedly, though I feel your apology was somehow false due to the fact that you followed it up with ‘if you feel you have not received the service you have a right to expect when we failed to reserve your calls’, this suggests to me that you do not feel that way, therefore there was little point in you apologising.

You went onto say that you cannot comment on what I was advised back in March 2007 by my caseworker Steve Gibson as you cannot retrieve the call. Fear not, for as you know I record ALL of my phone calls, thus I am able to retrieve the call. I will be adding this, and all of my correspondence with the CSA on the Internet in due time.

Perhaps you are suggesting I am lying when I said that Steve Gibson advised me to file a variations form for my rented accommodation to do with my working in Manchester when my children lived in Cwmbran? Then of course Nicky Taylor explained in December how I couldn’t have claimed for that at all, as the rules had changed in 2003.

This means that either Steve Gibson was incompetent, or he was lying. Whichever the reason, it has left me paying for your error. I should have course been advised to claim for the mortgage payments I was making on behalf of Mrs Jamieson. The payments I had been making since long before you first contacted me in January 2007, when I spoke to Shelly Ducore from your office. She assured me that Steve Gibson would contact me the very next day, as I could not pay what you had requested. It then took Steve Gibson nearly 3 months, and numerous phone calls from myself before he bothered to call, and when he did, he lied to me.

A catalogue of mistakes from the CSA that would only get worse.

As for your other comments, I already replied to Mrs Jamieson’s objections last year, but for some reason you have not acknowledged my reply, nor indeed has anyone at the CSA. You seem to wash over it as though I never replied. I will try once again to make you understand these most simple of facts.

Mrs Jamieson claimed that I made the journey to Wales not just to visit my children, but for work reasons and to stay in a house that I owned. I did not visit for work, I work in Manchester. If you believe I travel back to Wales to work please prove this in some way. I do not work in Wales and have not worked there since March 2nd 2007. She is lying and you have taken her lies as fact, without evidence.

If you would like to contact my employer to query this, please do so with my blessing.

I would also like to add, once again, that I did not choose to make the journey even though I wasn’t having access to my children. I continued to make the journey for several weeks, even though my ex was not showing up with my children. It was still the understanding that I would see my children; hence I travelled the 400 mile round trip to Cwmbran. The fact that my ex-wife didn’t bother to show up, nor did she bother to even let me know she didn’t plan to attend, wasn’t under my control.

Of course the fact that the CSA tells the parent with care that she’ll get more money if her ex doesn’t see his children doesn’t in any way help matters. Perhaps you should look at that policy? Her being financially rewarded by you for not showing up, when I have driven 200 miles to see my children, forcing me to turn around and drive 200 miles back doesn’t help to keep children in touch with their fathers.

But of course that’s not what the CSA is about is it? You aren’t interested in what is best for the children, you just want the pounds in the bank.

I also did not own a house near my ex wife and her children. We both jointly owned a house that neither of us lived in as she chose to move out. I live in Manchester. The property in Wales is the property that I continued to pay the mortgage for, for her, so that it wasn’t repossessed. I can prove that the mortgage was paid, in full. I have bank statements and a final mortgage statement when the mortgage was settled by me. The payments were frozen in July, and then settled when ownership of the house was transferred in January 2008. I refused to send any of these documents to you as you had already proved yourself incompetent. You had lost my letters, failed to return phone calls and sent confidential information to a completely different address despite having the correct address on the screen in front of you.

No, I was not prepared to send you original documents. I can photocopy documents if you wish, or maybe fax them. I will not post them. You will lose them, perhaps intentionally.

I would like to reference your own website, on this page: http://csa.gov.uk/en/setup/other-financial-commitments.asp

I believe these two points refer to my situation as I have described it:

  • keeping in contact with your children (for example, if the parent with care has moved a long way away).
  • making payments on a mortgage, loan or insurance policy to pay off a mortgage or loan on the home that you and the parent with care used to share.

In addition to these points Mrs Jamieson also claimed that I owned a Hyundai Coupe. I have never owned a Hyundai Coupe, and am not paying a car loan for any vehicle. If you claim that I am, please prove it.

Even if I were, how would that be relevant?

I am paying a bank loan, which was originally for Mrs Jamieson’s Toyota Landcruiser and my cheaper BMW Z3. Her Landcruiser was sold and approximately £4,000 of the money was used to buy her Honda Civic. I am still paying the loan, which was for her car and mine. This loan, which costs me £190.51 per month, has been paid be me since before your initial contact. I mentioned it when I phoned up in January 2007, to Steve Gibson when he eventually bothered to make contact, in both variations forms and every time I call you.

Yet you still ignore it.

I refer again to your own website and quote:

  • paying back a debt that you took on before you separated from the parent with care, and the debt was for the benefit of the family or a member of the family.

This obviously refers to the loan I am paying. Why do you continue to ignore its existence? Where do you think the money for the £16,000 Landcruiser came from in the first place?

Then we move on to your threats of:

Should you fail to respond within 14 days we reserve the right to consider further action

This of course is regarding my website and the various videos I have uploaded. Firstly, my website is www.mrdaz.com (not www.mrsdaz.com). If you intend to threaten someone to remove content from a website, giving them a 14 day notice period, you’ll need to get the domain name correct or it’s a useless threat. By the same token, the video website is called www.YouTube.com, not ‘u tube’.

Furthermore I will not be removing any content as I have a legal right to publicise my dealings with the Child Support Agency. All of my recorded conversations are in the public interest due to the mistakes and incompetence that you have demonstrated.

I trust I have made my position clear on that matter, and to further emphasise my intentions I will be adding further phone calls to my website, YouTube, Face Book and various other websites as I see fit. I have every conversation with the CSA recorded, so can prove all that I claim and am prepared to publish the content.

So, for the last time this is what you need to do.

Take into consideration the bank loan that I am paying off, for my car and Mrs Jamieson’s car, which I have been paying since the start of this claim. The amount is £190.51. It currently stands at £3513.15 because I have made some large repayments recently. It was much higher. I’d suggest 50% of the loan repayments to be deducted in lieu of maintenance payments, dated back to the date of the claim.

Secondly take into consideration my travel expenses for seeing my children. It is not my fault that my ex-wife failed to show up, without warning.

Finally take into consideration the mortgage payments I have made, from January 2007 for our jointly owned house, which neither of us lived in.

These variations should be backdated to January 2007 when I first made contact as it was your negligence that meant Steve Gibson never returned my call until March, meaning my variations form was not sent to you until April. It should have been with you in January had your staff acted appropriately. It would also have had the correct information had Steve Gibson not advised me incorrectly.

I trust I have made everything as clear as it can possibly be, for I cannot continue working in my full time job with the DOE that you have imposed upon me. I will have no option but to quit my job within the next 6 weeks should you fail to act accordingly.

A copy of this letter has been sent to Martin Connor of the CSA and Paul Goggins, my local MP.

Regards

Darren Jamieson