After my complaint letter to the CSA, I received a reply stating they’d resolve my complaint with 15 working days, or contact me to arrange an extension.

That letter was dated July 8th by the CSA, today is 15 working days and guess what? That’s right, nothing. In fact the letter from them did say they’d contact me within a few days, but naturally have failed to do so.

Here’s their full letter, see what you make of it:

8th July 2008

Dear Mr Jamieson

Thank you for your letter received on 7th July 2008

I am sorry that you are dissatisfied with the level of service you have received from the Agency.

Our Complaint Review Team will investigate the issues you have raised and will contact you again in the next few days to update you on the progress.

We aim to resolve your complaint within 15 working days. If we are unable to resolve your complaint fully within this timescale, we will contact you to negotiate an extension to this resolution period.

Yours sincerely

Complaints Administration Officer.

And no, I’ve not heard a word since. In fact, I’ll give them a call now and see what they say; if they’ll speak to me this time.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

    

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