CSA DEO is wrong, admit CSA

I’ve had a staggering £160+ deducted from my earnings each WEEK for the last 6 months or so, and slightly less than that since December 2007. They claim I’m in arrears, which I have disputed, but as the CSA is regulated by itself and governed by itself, any complaints get dealt with internally, all with the same conclusion.

Nothing doing.

Anyhow, the last notice I had from the CSA said that my DEO would change in November 2008 to something like £90 per month… which I knew was also way off the mark. It’s more like £105 per week. But hey, at least the CSA are consistent with their incompetence.

So as it’s now late January 2009, and I’m still having £160+ per week deducted from my pay, I thought it prudent to phone them and find out just how much they think my arrears are, and what they think I still owe them, and have paid so far.

What they told me was unbelievable.

They said I had been paying off arrears for the last 23 weeks (it has been more than that) at £58.75 arrears per week, totalling £900.

Um… 23 x £58.75 isn’t £900, it’s £1,351.25.

So what’s happened to the extra cash I’ve had taken from me? Even their own records don’t tally, and that’s what they admit to taking, they’ve actually taken a lot more than that!

Apparently I now have to wait a few weeks to find out what they’ve done while they ‘recalculate’ the arrears. I can’t wait to see what they come up with.

If you think this all sounds too unreal to be true (then you’ve obviously never dealt with the CSA) you can listen to the phone call here.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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