1and1’s latest bullshit excuse

For those following the progress of Internet hosting company 1and1’s email screw up this week, the story has taken a comedic yet not entirely unexpected turn.

Internet Geek news The Register has posted its third installment of the news, where some soon to be ex customers of 1and1 have vented their anger.

The real humour comes however from 1and1 themselves, who have passed off this monumental cock up as nothing more than planned server upgrading and maintenance.

Following an important update to our mail server software and the subsequent restart of the mail servers, there have unfortunately been delays in the delivery of inbound email to your mail boxes.

Now don’t bullshit me guys, I’ve used that excuse to clients before myself (any clients reading this, just kidding!).

Oh yes, honestly, your service has been down all week because we’re improving our service to make things better for you, instead of the truth, some pizza faced twat has spilled his coke in the server room and fucked up all of the hardware.

Morons.

The Joost is loose, around the, er, Internet

Ever wondered what the next HUGE website will be? Ever thought it would be cool to get in on the ground level of a new Internet phenominon before it took off? Well, now’s your chance, and this isn’t some pitch for my own stuff either.

The creators of Skype (sure you’ve heard of that) are in Beta testing of their latest get obscenely rich scheme, this time named Joost. Check it out here, sign up for Beta testing and find out what will be selling to Google or Yahoo in a few years time for several hundred million dollars.

1and1 Internet still buggered

Internet nerd site The Register reported today that 1and1 Internet have been pissing off their customers for the second time this week.

Hosting and email provider 1and1 has annoyed its customers for the second time this week with patchy service.

The Register has been contacted by a dozen irate 1and1 customers, all complaining that their inability to access email, which the firm told us it had sorted on Tuesday, had resurfaced.

Many have had trouble contacting the firm. Our own call was sent to hold music for several minutes and then went dead. A recorded message informs callers the firm is working on a technical fault and is hoping to have normal service resumed “as soon as possible”.

Readers report both POP3 and SMTP are a no-go.

Reader Craig said:

The last email I received properly was 11:11 this morning, and I just get a send & receive error in Outlook when I try. Their webmail interface just gives a HTTP 500 Internal Server Error too!
And Mark asks asks what we’re itching to know too: “Any idea what’s behind their bullsh*t excuses?”

Of course, this isn’t the second time 1and1 have pissed off their customers this week. It’s the first, because they never fixed the sodding problem in the first place. I phoned them this morning, and got an engaged tone on their support line, so phoned their sales line – and naturally got through.

Someone promissed that everything would be sorted by this afternoon, and mumbled something about them jumping the gun with their earlier optimism about the problem being fixed. We’ll see about that eh?

Don’t hassle the hoff, or me

The HoffJust been looking for a costume for a Super Hero related pub crawl, and I came across this.

Is it not the greatest costume you’ve ever seen?

My good lady tells me that the Hoff isn’t a super hero, but clearly she’s mistaken. I’m not going to buy the costume from this shop, as I’ve got all of the seperate parts myself already, including the wig.

So if you’re out an about in Leeds on February 15th, and you happen to see the Hoff walking your way – it’s me!

Don’t panic, everything’s ok says 1and1

For the last few days I, like many thousands of people have been experiencing problems with my email through my hosting company 1and1 Internet.

Luckily, 1and1 says the problems are all sorted, the following is taken from Internet nerd news site The Register:

Yesterday, a number of UK customers experienced some delay in receiving inbound email. The delay was due to a surge in email volumes over our email servers. Our email system continued to receive all email during this time, with only its delivery to inboxes being delayed.

The email delay was handled according to set procedure, emails were queued and stored and no email was lost during this time.

The technical issue was resolved and all emails involved are being delivered safely. Only 1&1 email users were affected.

We sincerely apologise for any inconvenience caused to our customers due to the queuing of emails.

Today, 1&1’s UK Customer Control Panel was temporarily unavailable for a very short time whilst systems were maintained.

Well that’s nice to know isn’t it? Now, when I fail miserably to get my email I can take comfort in the fact 1and1 says everything’s hunky fucking dory.

Of course, it’s not. It still doesn’t sodding work, so their sticking their heads in the sand doesn’t make the problem go away. 1and1, get it sorted you muppets.

Good job I brought my wip

I’m really getting into this YouTube. Here’s a classic from circa 1995, where Swansea based Steven Gane dons the jacket, hat and wip of Indiana Jones – mixed with the make-up of Julian Clary.

The shit some people will do if you tell them no one will ever see it eh? Steven Gane as Juliana Clary, watch and weep.

You need to a flashplayer enabled browser to view this YouTube video

So much anger, so little time