Category Archives: Rants

British Telecom, Rants

BT Baboonery

Leave a comment

Right, this is taking the piss. I phoned BT last night (podcast to follow) and was on hold for 20 minutes. When I finally got through I spoke to someone who couldn’t speak English, and said I had a ‘party couch’.

A what now?

Several times she said ‘party couch’ before I finally managed to discover she meant a ‘broadband account’.

Fuck me.

Naturally she had to transfer me, because she couldn’t help – or understand me. They I spoke to someone in the UK. She said I had been charged twice because someone hadn’t cancelled my account. No shit.

I now have to wait 5 days for a refund.

She took my number to call me back and explain why I was paying 40 quid when my unlimited broadband is just 21 pound.

Guess what? She didn’t phone me back.

I’ll be cancelling my direct debit and complaining to BT today. Fucking morons.

British Telecom, Rants

BT charge me TWICE!

1 Comment

I just checked my bank account, and was surprised (actually, surprised is not strictly true) that BT have charged me TWICE for my broadband this month. 40 frickin’ quid, twice!!!

The podcast where the rude BT guy setup my moving the broadband from Wales to Manchester is available from the podcast section on this site, so have a listen if you haven’t already.

I now have to phone the idiots again today and get the one amount paid back. Why are they so stupid? Why do I keep getting this shit happen to me?

Rants

Floods

Leave a comment

I’m back, and I’m pissed off. This last week I’ve been in Germany and France, but before I went there I drove home from Manchester to South Wales, a journey of 190 miles.

Should have taken me about 3 and a half hours, yet for some reason it took me 14 hours!

That’s right, because the whole of the Midlands were flooded the M50 and the M5 were shut. Not delayed, or slow moving, shut.

Plus the roads surrounding the area were all shut. This meant that at around 8:00pm Friday night I came to an abrupt halt, and stayed there all frickin’ night until the next morning, when I got home at 8:00am.

Were there signs to say it was shut? No, the road signals were fucking useless. Yes, I’ve resorted to hardcore swearing now.

Floods 1 Floods 2

If it weren’t for local BBC Hereford and Worcester I wouldn’t know what the hell was going on. Big shout to them, they were excellent.

The whole of the M5 was stood still, as people switched off their engines, their lights and went to bloody sleep. I couldn’t believe it. Only in the UK.

Then, when I eventually did get home at 8:00am I had a shower and a shave then got straight back in the car and drove to Germany, where I arrived at 2:00am Sunday morning.

No sleep for 2 nights, that’s hardcore… and I seriously wish I hadn’t bothered.

CSA, Rants

CSA fail again

12 Comments

I recently received a letter from the CSA (Child Support Agency) concerning this blog. Seems they’ve seen it and are unhappy I’ve named one of their employees (Steve Gibson) in a previous post. I’ll post up their letter and my reply this weekend when I get home, but the purpose for this post is when I called them this weekend.

You see, they’ve been trying my patience for some months now and still fail to understand what I told them back in January. I telephoned them on Saturday (recorded the call of course, podcast to follow) where one of their call centre buck passers said that my case had been passed to a ‘complicated case worker’ and he assured me, nay guaranteed that this person would phone me after 7:00pm Monday night.

I offered my scepticism of whether this guy would phone me as the CSA have failed at every attempt to contact me, but the chap insisted yes, I would receive a call Monday night.

Guess what?

That’s right, no call. As the CSA read my blog, could they please give me a call at some point like they’re supposed to, like they promised to do and like this weekend’s podcast will reveal them promising to do?

Is it any wonder they’re the laughing stock of the country?

Podcasts, Rants

Inland Revenue still demand a fine

1 Comment

Some time ago I received a fine from the Inland Revenue because my self assessment tax was paid late.

The reason it was paid late because the Inland Revenue, in their infinate wisdom, decided to post my completed tax return to someone else.

Anyhow, my tax has been paid and I have no intention of paying a fine for this cock up on their part. In fact, I should consider suing them for damages. I phoned them again this morning as I received yet another request for this fine, and for the interest!

Maybe now that I’ve recorded and broadcast it they might actually leap into action. We can always hope.

MrDaz phones the Inland Revenue [ 5:38 ] Play Now | Play in Popup | Download (414)
British Telecom, Internet, Rants

BT stagger me for incompetence again

Leave a comment

If you remember my blogs about trying to get broadband with BT, and their constant poor customer service where they cut me off, transferred me the wrong department and failed at every level to do what they’re supposed to; you’ll be delighted to hear I phoned them again last night.

This time, I recorded it…

Have they improved? Well, if truth be told, they’ve got worse. Not only did they transfer me to the wrong department again, not only did I get cut off again, this time they ripped me off as well!

I attempted naively to transfer my phone and broadband to a new address, only this new address needs connecting. Seems that new builds have all had BT installed by default when they were built, but have not been connected; so to connect it BT are going to charge me for the installation… even though it has already been done!

124.99 pounds for something that has already been done by them when the house was built; just for the privilege of being one of their customers, it’s a bloody disgrace.

The arrogant sod on the phone suggested BT were being kind because they could charge customers the full mount, which was thousands. I did point out that customers wouldn’t actually pay that, but what the hell. He seemed to think it was fine.

What made matters worse was that I seem to currently be paying over 60 pounds for broadband and my phone, when I don’t actually use the phone line. He reduced my monthly bill, but not the level it should be, and refused to say whether I was in credit or not. I clearly am, because the only call I’ve made in the last 4 weeks was to BT, and that was a free phone number. Why can’t they just charge me for what I use, not for what they think is enough to cover my expenditures with a little extra thrown in for them?

I asked if I’ll get interest back from them when they calculate how much credit I have. Obviously not; this is how BT make their fucking profits. They hold onto your money for you so you can’t use it. Thieving bastards.

Anyway, the whole podcast will be online shortly – including my frustration at being cut off AGAIN by the useless bastards.

Why does this always happen to me?

Humour, Rants

Jo Whiley Must Die

3 Comments

Let me quantify that statement. Jo Whiley must die slowly, and in huge amounts of pain. Why you may ask, why not you should be asking. This thick as fuck chav bitch pollutes the airways every sodding day with her moronic droning voice, spouting endless shit about what TV she watched the night before, what she’s added to MySpace and her new favourite; Face Book.

Why does she exist? Do I care what she thinks about the ending to Lost? Do I care about her take on Doctor Who? No, I sodding well don’t. What’s worse, the gormless cow can’t keep her chav trap shut when she knows the ending of something, she even complained that the BBC had forced her to keep schtum about the end of Doctor Who when she’d seen it in advance.

Sure Whiley, tell everyone, go on… we won’t mind. We want you to tell us the ending before anyone’s seen it.

Dumb bitch.

Rants

Tesco Manager is a Goblin

2 Comments

You may remember a previous rant about Tesco Express some months ago in Cardiff Bay, where the lazy bastards wanted me to use the self service till as they were too busy picking their noses.

Well, it seems Tesco in Wythenshawe is just as bad, if not worse. I popped into the Tesco Extra on Sunday night at 10:55pm, as they close at 11:00pm only to find the doors already shut. The security guard inside opened them for us, much to the dismay of the manager. When I say manager, he looked more like a goblin from a Tolkien tale and he had the people skills of one too.

He urkled over to us and muttered “Proceed to the till, we’re closing” to which I replied “You close at 11 yeah?”.

All he uttered back was “Proceed to the till, we’re closing”… hmm, clearly a great conversationalist. I tried again, hoping to engage the guy in some inter human banter. “But you don’t close ’til 11?”… his reply? Yes, you guessed it: “Proceed to the till, we’re closing”.

I’m not joking. It’s as if the guy only knew one phrase in English, yet he was Mancunian. He has to be the worst person in the world to be dealing with the public.

Twat.