CSA fail again

I recently received a letter from the CSA (Child Support Agency) concerning this blog. Seems they’ve seen it and are unhappy I’ve named one of their employees (Steve Gibson) in a previous post. I’ll post up their letter and my reply this weekend when I get home, but the purpose for this post is when I called them this weekend.

You see, they’ve been trying my patience for some months now and still fail to understand what I told them back in January. I telephoned them on Saturday (recorded the call of course, podcast to follow) where one of their call centre buck passers said that my case had been passed to a ‘complicated case worker’ and he assured me, nay guaranteed that this person would phone me after 7:00pm Monday night.

I offered my scepticism of whether this guy would phone me as the CSA have failed at every attempt to contact me, but the chap insisted yes, I would receive a call Monday night.

Guess what?

That’s right, no call. As the CSA read my blog, could they please give me a call at some point like they’re supposed to, like they promised to do and like this weekend’s podcast will reveal them promising to do?

Is it any wonder they’re the laughing stock of the country?

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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