Right, this is taking the piss. I phoned BT last night (podcast to follow) and was on hold for 20 minutes. When I finally got through I spoke to someone who couldn’t speak English, and said I had a ‘party couch’.
A what now?
Several times she said ‘party couch’ before I finally managed to discover she meant a ‘broadband account’.
Fuck me.
Naturally she had to transfer me, because she couldn’t help – or understand me. They I spoke to someone in the UK. She said I had been charged twice because someone hadn’t cancelled my account. No shit.
I now have to wait 5 days for a refund.
She took my number to call me back and explain why I was paying 40 quid when my unlimited broadband is just 21 pound.
Guess what? She didn’t phone me back.
I’ll be cancelling my direct debit and complaining to BT today. Fucking morons.
Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.
