In January this year I posted about the delivery company ‘Home Delivery Network’ (HDNL) and how they’d chucked my parcel over the side gate, which was 6 ft high, into a puddle in the pissing Manchester rain, to be soaked through all day.

The post really touched a nerve as it has now received over 100 comments from people who have also been angered by HDNL’s failure to deliver parcels, their lies, their blatant disregard for property and their driver’s utter stupidity. The post has also received comments from HDNL drivers attempting to defend their actions and their company, yet coming across as total morons (one even tried to spell moron and failed).

Now, to the serious bit. Whenever you order something from Amazon, and let’s face it most of us have, you run the risk of HDNL trying to deliver it. When, oh when, will Amazon drop this utterly useless, incompetent excuse for a delivery company? I’m reluctant to use Amazon anymore, and will always check any website’s delivery terms to see if they use HDNL before ordering.

I urge anyone and everyone to do the same. Do not use any website that uses Home Delivery Network for its deliveries.

This is my plea to Amazon, for your own sake, drop HDNL like a hot coal. They’re costing you orders. They’re costing you money. They’re costing your customers time, they’re harming your reputation. Drop them, drop them now, if you care about your customers.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

    

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