RSA show unrivalled levels of incompetence

In follow up to my previous podcast where I attempted to telephone Royal Sun Alliance about my car, and they didn’t phone back when they said they would, I tried again Monday to contact them.

Firstly Sarah Bryant was out of the office, so I once again left a message with Neil Godfrey to get her to call me back, and I explained how I didn’t understand their lack of interest in the fact that they may have been defrauded by the garage. I pointed out that I finished my lunch at 2:00pm so needed a call back before then.

Naturally, I didn’t get one.

I did get a message on my phone later that afternoon from Sarah Bryant, and I couldn’t believe what I heard. Seriously.

She apologised again for not calling me back sooner because she was away from her desk (as always) and then said, and note the incredulous tone with which I write this… ‘I’m not sure how I can help’…


Not sure how she can help!!! Fix my fucking car bitch. The motherfucker has been off the road for 11 fucking months and you’ve done fuck all about it. You were fucking asked to fix the cunt back in Autumn 2006, it’s now mid Summer 2007 and you still haven’t fucking done it.

For fuck’s sake.

How many fucking times?

This will be added as a podcast on Friday, together with any subsequent phone calls so stay tuned for that. In the mean time my letter to the bastards will go off, and be posted here shortly.

Why me, why do I always get the morons?

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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