All posts by MrDaz

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

BT’s lack of customer service

I’ve just wasted 45 minutes of my life on those morons at BT. Why do I bother, seriously?

I ordered BT Broadband with the Wireless home hub back on January 8th, but it took several phone calls to do as they couldn’t find my current account settings.

I just checked my order status on line and it says I received my pack on January 16th. News to me, there ain’t shit here. So I phoned the number in my confirmation email, which is: 08000852819.

That number just played an automated message telling me to phone another number, nice.

The other number I phoned played an automated message telling me the line was closed. By now I was getting pissed off.

I then phoned the number on their website: 0800 800 150 and after going through countless menu options I held on to the ringing phone for some 15 minutes with no answer.

I hung up, and tried again. The menu options this time were really pissing me off, and despite the recorded message saying they were very busy and I should request a callback, I pressed the button to wait in the queue and went straight through.

The woman was sullen, and promptly hung up on me while she was attempting to find my details.

Now I was fucking enraged, and my fifth and final call beckoned. Oh joy, those fucking menu options again.

This time I got through again straight away, despite the skive inducing ‘ring back’ option suggesting otherwise. The woman this time told me my order had been cancelled on the system. Then why does the website tell me I’d received it?

She was confused, especially when I read out the confirmation email with the price. She said their switchboard was playing up as she tried to contact an engineer about my order, as she was cut off from him.

Further hold music went by, before the inevitable happened, and I was fucking cut off again.

Fuck it, I’m cancelling the Direct Debit and using Sky. BT are useless, their customer service is a joke and the technology is shite.

Transformers news to your homepage

UK and Europe’s biggest Transformers website (or as Devid Beckham might say, “The biggest European website in the World”) now has the option of subscribing to its news via RSS.

This means you can get all important Transformers news direct to the RSS reader of your choice, so you’ll never need to miss out on news such as the Optimus Prime iPod speakers or the UK gun law outlawing imports of Megatron.

Go there now, and subscribe to more news than meets the eye.

Is that you Gwen?

I was out in Cardiff last night, in the City Bar, when I spotted a girl that looked just like Gwen from Torchwood.

Gwen

Obviously, it was her. Her real name is Eve Myles, and she was out in one of my locals. Wicked.

I didn’t want to approach her though, that’s so uncool. I did get a smile from her though, my night was made.

George’s Google Bomb Defused

Google has just altered its search algorithym to negate the effects of ‘Google Bombing’ on certain phrases, most notable the term ‘Miserable Failure‘ that famously brought up George W Bush’s profile on the White House website as the #1 result.

Google say in their webmaster blog that they’ve only handled a handful of Google Bombs in their ‘automated’ system. Thankfully, my Google Bomb for Darren Joslin remains intact, so I won’t worry about Google’s actions causing me problems anytime soon.

Don Murphy is a TWAT

Way back in June 2006 the movie producer Don Murphy announced on his forum that I was a c*nt and that he’d close down my website www.transformersthemovie.com. Some 7 months later, and quite naturally, he has done nothing.

You see, as I tried to explain to the short, fat walrus at the time – TransformersTheMovie.com has been approved by Paramount, and indeed supported by them to help promote the Michael Bay movie Transformers, due out on July 4th. He didn’t understand this, and said my site would be shut down. His legion of ‘stooges’, or morons who like to hang on his every word, rallied to his flag as always, baying for my blood with cries of ‘bye bye monkey’ and the like.

But again, TransformersTheMovie.com is still there.

The funny thing was, no matter how many times I explained it to them, they ignored the facts and proceeded to launch a vitriol against me calling me a theif, a c*nt and such forth – insisting that Don was the messiah and I was the antichrist. My site would be shut down.

Well, to all you ‘stooges’ and to Don himself, come on you wankers – let’s have it!