BT’s lack of customer service

I’ve just wasted 45 minutes of my life on those morons at BT. Why do I bother, seriously?

I ordered BT Broadband with the Wireless home hub back on January 8th, but it took several phone calls to do as they couldn’t find my current account settings.

I just checked my order status on line and it says I received my pack on January 16th. News to me, there ain’t shit here. So I phoned the number in my confirmation email, which is: 08000852819.

That number just played an automated message telling me to phone another number, nice.

The other number I phoned played an automated message telling me the line was closed. By now I was getting pissed off.

I then phoned the number on their website: 0800 800 150 and after going through countless menu options I held on to the ringing phone for some 15 minutes with no answer.

I hung up, and tried again. The menu options this time were really pissing me off, and despite the recorded message saying they were very busy and I should request a callback, I pressed the button to wait in the queue and went straight through.

The woman was sullen, and promptly hung up on me while she was attempting to find my details.

Now I was fucking enraged, and my fifth and final call beckoned. Oh joy, those fucking menu options again.

This time I got through again straight away, despite the skive inducing ‘ring back’ option suggesting otherwise. The woman this time told me my order had been cancelled on the system. Then why does the website tell me I’d received it?

She was confused, especially when I read out the confirmation email with the price. She said their switchboard was playing up as she tried to contact an engineer about my order, as she was cut off from him.

Further hold music went by, before the inevitable happened, and I was fucking cut off again.

Fuck it, I’m cancelling the Direct Debit and using Sky. BT are useless, their customer service is a joke and the technology is shite.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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