HDNL driver to customers: Stop sitting on your arse ordering stuff with your benefits
Considering the problems this website has reported with Home Delivery Network over the years, you’d think the company would have taken note by now and told its staff to stay off here and stop insulting customers. But no. We’ve just had a massive rant from a delivery driver who seems intent on accusing customers of ordering stuff with their benefit money and running up lines of credit, and being too lazy to even answer the door.
Read this open letter to HDNL customers from one of their delivery drivers. Makes you proud to be British.
From: Annominous
I am a Delivery Driver for HDNL and I have to say that after reading these comments I can assure you that for every complaint you have for us as drivers, We have a complaint for you as customers,
I have just returned from working yet another 13 hour day where I endevour to ensure my van is empty on the return to the depot. We are under immence time pressure day in, day out. If your parcel is due to be delivered on a particular day then it is only fair to ask that you are in to recieve the parcel. When you are not in, usual proceadure is that we will try to leave it with a neighbour, yet we do not have time to be wondering up and down your street knocking on every door until a neighbour answers and is prepared to accept your parcel.
If we cannot leave it with a neighbour then we will return your parcel to the depot and schedule it for delivery another day. this is known as carry over.
Yet you do not seem to understand that this parcel is an addition to the parcels that need to be delivered on the particular day.
If you are not in to recieve the parcel, and you have no neighbours that are in either. then where we deem it safe to do so we will leave it in a place where you can get it, such as behind a locked side gate, shed, or other place out of public view. If you order a parcel knowing that you are not going to be in we try our best to get it to you,
As for the driver who threw your parcel over the fence and it landed in a puddle. I can only say we cannot see through fences, yet if you have ordered something and you know your not going to be in, surely common sence would dictate that you leave the side gate unlocked so that we can access a safe place at the rear of your property so that we can leave your parcel somewhere sheltered.
We as Drivers have our gripes as well. We dont bitch off it about it when we have rung your doorbell and you seem to think we have all day just to stand until you decide to answer.
We dont whinge, when you know a deliver driver is at your door and you answer it. Yet you seem to forget that your item needs signing for and you decide to spend the next five minutes looking for your glasses.
We do not complain when you have ordered items that are of a bulky nature such as flat pack wardrobes and you expect us to drag them through your house to the back room even though we are not inssured to do so.
And for all those who are sat at home on your arses. ordering stuff on the never never because your benefits do not enable you to pay for things outright. We are the Mugs who are out there working and paying taxes that enable you to do so.
If we come to your door and we are not prepared to carry bulky items up your stairs and place them where you want them. By all means spit your dummies out and say you dont want them. We will just press a button that says you have refused the item. No skin off our nose. The company still gets paid for the attempted delivery. And when you re order the comapny will get paid again.
And as for those of you who have the cheek to say that delivery drivers are of little inteligence we welcome you to try and do our jobs for a day. Perhaps then you will appreciate the stress and hard work we go through to get your package to your door. If you can say that you know where every street in your town is situated, and you can come to work at 6am spend two to three hours organising a route around your town, organising where the parcels are situated on the van, and visit in excess of 130 separate addresses per day your more than welcome to try.
When Xmas comes and your all sat at your computers ordering your presents, just remember that we dont even get the time to do any shopping or indeed have a xmas at all. We are out in all weathers 12-13 hours a day busting our balls to try and get your presents to you.
Fact is, HDNL is probably the biggest residential delivery service in the UK. We have contracts with some of the largest online and high street retailers in the UK and we continue to gain further contracts all the time. There is a reason for this. And all of you who say that HDNL are crap quite frankly, your just pissing into the wind. You are a small minority in amoungst millions of satisfied customers.
As for our level of intelligence, We work hard !!! Long hours !!! We do not sit inside nice warm offices day in, day out pushing pens looking at a little drizzle outside and complaining about it. We do not work to set hours.
The lengh of our working day is seriously affected by those of you who order things knowing your are not going to be in or taking an eternity to answer your doors. It takes intelligence to plot a route, Manage time, drive safely and adhere to strict security proceadures. It takes intelligence to maintain a daily delivery target despite the many obstacles that are placed in our path.
So for all of you feel the need to bitch on forums or blogs such as this all we can say is that we do our best but as with everything else, you cant please everybody. All I ask is that you have some consideration for the hard work we endure getting your parcels to you. And for those of you who have complained, One day in the job, would completly reverse your opinions of the job we do, I guarantee it.
Sorry if my English is slightly substandard, I can assure you that it is not becuase I am of little inteligence. but that it is because I started work at 6am this morning, I arrived home at 9pm tonight. I have it all to do again tommorow and I am truly knackered.
I'm an Affiliate Marketeer, 
i can sort of see where this HDNL driver is coming from, it is a hard job, in this day and age leaving things with neighbours isnt always the best option… people are not as trustworthy as they used to be. Throwing things over gates is not ideal, but if it had been returned to the depot over and over again that customer would have been just as irate. Its not like its just HDNL, Royal Mail are just as shit but we have just got used to the fact that post goes missing, or its crumpled through the letter box, and often soaking wet after a little bit of rain. no one complains about Royal Mail anymore because we have just got used to it. To be honest there are plenty of shity companies out there that all deserve a mention for the shit service, DPD claimed i had a white front door and that they had tried to deliver, my front door is actually red, and they accused me of painting it so i wouldnt have to pay and additional £2.95 redelivery. Hermes delievered and the parcel had been opened and some items were missing. DHL where does one start – apparently the next door neighbour was not considered a safe place to leave my parcel and they refused to take it in … my neighbour at the time was my aunty :s
So before we continue this hate campaign for specifically HDNL can we not just aim it at all courier services, and in most cases its not the actions of the driver which has angered us, its those lying, obnoxious excuses for customer service reps at the other end of the telephone…
p.s. my opinion may change by the end of the week am waiting for a parcel from HDNL this week, although past service has been very good!
well just to update i missed the 1st attempt of my parcel, so phone the number on the card, eventually pushed loads of buttons so i cod talk to a human, who was suprisingly helpful, i asked if they could leave parcel just inside side gate. i got home from work today to find two huge boxes right at the back door neatly placed, and considering both boxes had 2x15kg sacks of dog food in i was suprised to see that they had been carried so far!!! and am grateful that the driver even added a note to the bottom of the card to say sorry he had accidently torn a part of the box! maybe i got the only two employees at HDNL who still know the meaning of customer service!!!
I just wanted to add this
the HDNL delivery driver has stolen my items
i have reported him for investigation as i know he has stolen them as he put delivered on his report i never signed anything for these items
i have been tracking my item since i ordered it and then monday it said due for delivery and then never came then tuesday it says item delivered
i am still awaiting for the company to get back to me as i want to know if he has been fired for theft
what makes it worse is that my items are no longer available
i will not let this drop i want him sacked or i will get the police involved as he has stolen items that i have paid for
i do not think i am out of order for not letting this drop
tell me what you think
Kind Regards
very annoyed customer
No you are not out of order
HDNL suck!
The driver that wrote that letter is a c*nt!
End of!
According to tracking, my parcel has just been sat in your depot for the past 5 days, all of which I have been at home waiting for it and trying to get as much work done as possible without being able to leave the house.
FFS get a grip and send my friggin’ parcel. Talk about us not having the courtesy to be in the house for delivery, maybe you should try delivering it first!
OK an update. I can now confirm that HDNL had actually ‘lost’ my parcel in my local depot and have been fobbing me off all week saying it will be on the van first thing tomorrow, first thing tomorrow etc. I have now waited in all week to find out after Amazon did some digging that HNDL had actually ‘lost’ my parcel.
I will leave it to you to decide where my parcel actually disappeared to, but it really isn’t hard to figure out… The tall and wide box with the word Samsung on it says it all.
What a useless, lying, (most probably thieving), waste of space company.
HDNL Their area numbers are ..
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010001 Customer service options
(For LARGER parcels)
Also 0808 1010002 /3 /4
HDNL Stockton-on-Tees: 01642 563043
HDNL St Neots; 01480 211185
HDNL Wrexham 01978 291559
HDNL Preston: 01772 620358 or 01772 338479
HDNL Yeovil: 01935 432924 or 01935 434062
HDNL Woodford: 020 85509611
HDNL Sort Centre – Shaw, Oldham. Depot for deliveries in Manchester area: 01706 355223
HDNL Ipswich: 01473 287131 or 01473 286620
HDNL Romford: 01708 376155
HDNL Scunthorpe: 01724 289594
HDNL Newhaven depot: 01273 516181 or 01273 517866
HDNL Glenrothes depot: 01592 773511
HDNL Newton Abbot: 01626 832545 or 01626 833165 or 01626 835856
HDNL Stoke-on-Trent: 01782 836071 or 01782 599889
HDNL Gatwick depot: 01293 517004
HDNL Warrington delivery office: 01925 825515
HDNL Inverness depot: 01463 714964
Unverified Numbers Database
Company Name 0870 / 0871 0844 / 0845 Geographical Freephone Other Information
HDNL 08445560557 (0118)9414012
hdnl 08445560557 01132380344 Leeds Morley depot
Home Delivery Network (HDNL) 0844 5560557 01926 311517 Leamington Spa & Warwick depot
Home Delivery Network (HDNL) 0870 1545400 0844 5560557 01482 562525 0808 1010001 Confirming currently unverified number for Hull depot
Home Delivery Network (HDNL) 08445560557 01872 241904 Truro depot – very helpful!
Home Delivery Network Ltd 0844 5560557 0131 3333651 Edinburgh branch.
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 029 20779779 Cardiff
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01327 703821 Daventry
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89618774 London – Park Royal
Home Delivery Network Ltd (HDNL) 0870 1545400 0115 9860431 Nottingham
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01793 537171 Swindon
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01489 572462 Southampton area
Home Delivery Network Ltd (HDNL) 0870 1545400 020 76358094 New Cross – SE London
Also 020 77325595
Home Delivery Network Ltd (HDNL) 0870 1545400 01622 710084 Maidstone office
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 020 89032772 Wembley depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01293 565351 Crawley Depot HDNL were formerly Business Express!
Home Delivery Network Ltd (HDNL) 0870 1545400 01983 *removed* Isle of Wight depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01480 211185 St. Neots, Cambs
Home Delivery Network Ltd (HDNL) 0870 1545400 01462 421336 Hitchin, Herts
Home Delivery Network Ltd (HDNL) 0870 1545400 01926 311517 Leamington Spa (covers Midlands)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Oldbury depot, Birmingham West Midlands
Home Delivery Network Ltd (HDNL) 0870 1545400 0118 9451184 Reading – Deacon Way, Tilehurst
Also: 0118 9413939
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86851032 Mitcham
Home Delivery Network Ltd (HDNL) 0870 1545400 01603 486101 Norwich
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2538226 Leeds – Morley
Home Delivery Network Ltd (HDNL) 0870 1545400 0113 2380343 Leeds – Gilderston
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01254 57243 Blackburn depot
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 023 80619866 Eastleigh
Home Delivery Network Ltd (HDNL) 0870 1545400 01304 841138 Aylesham Branch (Whitstable Area)
Home Delivery Network Ltd (HDNL) 0870 1545400 0131 3333651 Edinburgh – Newbridge
EH28 8LD
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0191 5653025 Sunderland
Home Delivery Network Ltd (HDNL) 0870 1545400 0114 2444661 Sheffield
Home Delivery Network Ltd (HDNL) 0870 1545400 01294 213458 Irvine
Home Delivery Network Ltd (HDNL) 0870 1545400 01522 513753 Lincoln
Home Delivery Network Ltd (HDNL) 0870 1545400 01224 249299 Aberdeen
Home Delivery Network Ltd (HDNL) 0870 1545400 01562 827299 Kidderminster; covers Herefordshire and Worcestershire
Home Delivery Network Ltd (HDNL) 0870 1545400 01355 233085 Glasgow – East Kilbride
Home Delivery Network Ltd (HDNL) 0870 1545400 01204 793112 Farnworth/Bolton
Home Delivery Network Ltd (HDNL) 0870 1545400 020 85514468 Woodford, London
Home Delivery Network Ltd (HDNL) 0870 1545400 0191 4952211 Newcastle upon Tyne
Home Delivery Network Ltd (HDNL) 0870 1545400 01268 286667 Basildon – Honeywood Road, Basildon SS14 3DS
Home Delivery Network Ltd (HDNL) 0870 1545400 020 77325595 London – New Cross
also 020 76358094
Home Delivery Network Ltd (HDNL) 0870 1545400 01454 316101 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 01872 241904 Truro
Home Delivery Network Ltd (HDNL) 0870 1545400 01554 777877 Llanelli
Home Delivery Network Ltd (HDNL) 0870 1545400 020 86263209 Edmonton
Home Delivery Network Ltd (HDNL) 0870 1545400 01209 210842 Redruth
Home Delivery Network Ltd (HDNL) 0870 1545400 01246 260142 Chesterfield
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 01492 593554 Wrexham & Llandudno
Home Delivery Network Ltd (HDNL) 0870 1545400 0808 1010002 Bolton depot
Home Delivery Network Ltd (HDNL) 0870 1545400 028 93363284 Carrickfergus depot (NI)
Home Delivery Network Ltd (HDNL) 0870 1545400 0121 5525541 Birmingham depot
Home Delivery Network Ltd (HDNL) 0870 1545400 01482 562525 Hull
Home Delivery Network Ltd (HDNL) 0844 5560557 01454 273125 Bristol
Home Delivery Network Ltd (HDNL) 0870 1545400 0844 5560557 0800 0515506 No answer after 20 mins. (New Year’s Eve)
Home Delivery Network Ltd (HDNL) 08445560557 0191 4952211 Gateshead
Home Delivery Network Ltd (HDNL) 0844 5560557 01215525541 Oldbury (Birmingham) Delivery Office
my package i’m sending back to scan, because i didn’t want it, stupid enough to use hdnl, been stuck in romford for 2 days now. Was supposed to be delivered yesterday, see what happens, don’t use them
well put ur tom toms away and see how far u get then probably only get to work in the morning and then you,ll be cluless dumb arse and you only work xmas time cus your so lonely that u have newt else to do so stop your winging and get on with it
I see where the driver is coming from. BUT THAT GIVES NO EXCUSE FOR THE DELIVERY DRIVER TO WRITE ON MY FRONT DOOR YESTERDAY IN BIG LETTERS SAYING ‘SIDE GATE’ IN PEN THAT DOES NOT COME OFF.
A) Its not secure, anyone could have seen the driver was reffering to something left down the side.
B) The door now has to be replaced
However, in all fairness, HDNL are replacing the door so cant really moan too much
Jesus could this company be anymore useless if they tried…..I have paid for a special deilvery and now waiting for them to get their act together to deliver it….3 days late!! They have a full postal address plus a mobile number which they did ring yesterday but still are saying they are trying to verify the address!! Besides which the man that i just spoke to on the phone was incredibly rude and made a complete fool of himself! The Truro depot number as in a previous post was correct though and enabled me to at least move a little way forward with tracking down my parcel!
The irony is most of the parcel delivery companies are the same all based on volume so cheap and cheerful level of service
Truro HDNL fail again, delivery due yesterday was tracked as in the drivers van but never arrived. Tracking now shows it’s in the Truro depot, not out for delivery and no delivery attempts. Their phone rings out and there is no other means of making contact short of driving to Truro and speaking to these morons. I was not aware Clarks used them as a carrier, they will now be added to my list of retailers who I will not use until they hire a reliable carrier.
God, these people really are bloody useless. I ordered my items on Friday 9th December, they were despatched on the same day. Yet now here we are on December 16th with still no sign of my parcel. It’s been sitting in the Warrington depot for four days so far, and I’ve been waiting in for delivery every damn day. Now the weather has deteriorated, so I suppose that will be their new excuse for non delivery, but had they delivered when they should have, they wouldn’t have to travel here in bad weather, D’uh!!!
Firstly the comments of the HDNL now Yodel driver are derogatory and should be retracted. We the customers in receipt of consignments should be better informed of delivery dates and times. The driver is working and fortunately so are some of there customers. It cannot at any time but especially in present economic climate be expected for customers to take days of work in the hope the consignment will arrive when they are home. It should be also noted without a clear signed receipt of consignment and a a printed name to help identify recipient that goods are not under general conditions of carriage deemed to have been delivered. throwing packakges over fences without checking what is on the other side constitutes willful negligence and a complete dis-regard for other peoples property. leaving in a shed is not a secure solution, ig the delivery driver was able to leave it there then someone else would be able to take it from there it would only be secure if locked in which case how woul;d driver be able to place it in the shed. Hdnl/yodel should also note some people do not have close neighbours or even neighbours who can be trusted. The delivery company has a duty of care to ensure safe and secure delivery of any consignments that they carry from sender to recipient. It would seem there is a complete dis-regard for this by the driver concerned. He obviously thinks he is the only one who works long hours, I do also If I displayed the same arrogance and lack of care in my professional dealings I would soon be joining the ranks of those deemed unemployable and be drawing benefits. Perhaps this person would be suited to a less stressful job and should perhaps consider there future in the logistic/delviery environment
The driver who wrote the original post has done nothing to alleviate the intelligence issue he commented on given the grammar and spelling in the rant.
Oh well, I am one latest victim of HDNL, ordered something from amazon on Sunday through prime delivery, should have arrived yesterday, sat at home all day, nothing, not even a calling card. Spent a lot of time with Amazin CS, made me wanna bang my head to the wall, it got me nowhere. Just tried again this morning, called both amazon and HDNL, the woman from HDNL was nothing but rude, she told me the driver was within 8seconds of my address hence there was an attempt of delivery… Yeah right, he might have drove pass somehow but did he actually try to deliver? I got ‘ I couldn’t comment on it as my answer.’ when I asked to speak to her supervisor, I was put in hold forever. Managed to find the number of the new cross depot, the woman’s was very helpful, at least she seems. She said she was going to speak to the driver and get my package delivered today by mid day… Well, I will believe it when I see it.
As for this driver who has written this complaint, it might sound posh coming from someone’s who is fairly well educated, but if you dont want to do a dogsbody job then perhaps you should have works harder when you were younger to have gotten yourself a better job. After all, we a the paying customers and without us, you wouldnt even havea job.
I assisted my husband with the delivery of parcels over the Christmas period. He works for yodel as a self employed driver. What many people don’t realize is that the volumes go through the roof at Christmas and it becomes near on impossible for a driver to clear his route. This is made even worse when people do not leave adequate instructions for delivery of parcels in their absence. This is a management and customer issue, nothing to do with the driver. I understand that people work and cannot be in waiting around but as the courier explained in his post, arrangements for safe delivery would save the driver time and ensure timely delivery. Personally, as a parent myself I went well out of my way to ensure that parcels were delivered knowing that ‘Santa’ had received many letters. Unfortunately, many people could barely break a smile let alone be thankful for my extra efforts. Therefore, I would be reluctant to make such an effort in the future. You may think that I was only doing my job. Well, I wasn’t as I could have posted a card through the letter box but on many occasions I went back to the address a few times. Being self employed this was at cost to me but I did it for my husbands customers. I know for a fact that many drivers do this also. Unfortunately, divers are on the ‘front line’ for abuse and I was privy to such abuse in the 4 weeks that I helped my husband. I cannot believe the ignorance and rudeness of some people.