Entries Tagged as 'Home Delivery Network'

Watchdog has been ruined by the BBC

Those who know me will know that I love a good complaint. I’m renowned for it. Because of this, I’m a fan of BBC Watchdog. I often watch the show and get irate at the companies they’re exposing for their unethical practices and poor customer service.

Indeed, I like to perform my own exposes of companies, such as those that have often annoyed me like the CSA, BT and Direct Line, or companies that have the misfortune of having annoyed me just the once and lived to regret it forever, such as Home Delivery Network and Chester Council.

I’m a fan of Watchdog’s work, so much so that I even aided them with their quest to investigate Providence Properties (a company that didn’t annoy me, but I picked up the torch nonetheless).

However, this new series of Watchdog, which started last night, will have companies like Providence Properties popping the champagne corks. What was once a hard hitting consumer affairs show has been diluted into nothing more than a BBC version of Loose Women.

Did we need to see Anne Robinson and Gabby Roslin harping on about pushchairs? Did we have to watch a 10 minute video showing how many bags you can hang on the back of them before they topple over, despite even the voiceover admitting that the manufacturers tell you not to do it? And what purpose did strapping the buggies onto a bucking bronco and seeing how long it took to launch the doll from them actually serve?

None, none whatsoever.

They then complained about Virgin Media. Excellent, as a customer of Virgin Media I’ve had my share of complaints with them. However, complaining that Virgin Media make it difficult to sort out someone’s account after they’d died isn’t really anything to complain about. People would soon complain if it were made easy, then anyone could phone up and claim to be a relative, stating the account holder had died and they wanted all of the documents and account credit transferred to them.

Virgin Media acted responsibly.

I can’t believe I’m saying all of this, but it gets worse.

The report on sunbeds was completely redundant. It’s not illegal for under 18s to use them, so none of the health clubs were breaking the law. What’s the problem?

Just why has the show been merged with Rogue Traders? I’m not a fan of Rogue Traders because I believe the guy hosting it, Matt Allwright, is out of his depth, as he showed again. He’s in the perfect position to really get people’s back up yet seems to act like a petulant clown. If you want to see how to annoy people, read this website, it’s all there.

Matt Allwright followed some salesman from Craftmatic beds, claiming his technique of making three phone calls to the office was hard sell, and his claiming that the bed will make you look twenty years younger was unscrupulous. OK, if you believe that using a bed makes you look twenty years younger you deserve to be conned, and making several calls to the office to get ‘discounts’ for the client is a sales technique. It might not be pleasant, but salesman generally aren’t.

He hadn’t done anything wrong. Then when the Matt Allwright tried to crash the sales conference and was barred from entry he started acting like a child, ordering the man behind not to trap him in the door or it would be assault.

You’re not supposed to be getting worked up mate, they are!

He’s rubbish and the show has been ruined. Bring back Nicky Campbell and the decent format. If you want someone to do Rogue Traders properly, I’ll do it!

Home Delivery Network Driver issues me with death threat

Regular readers of this site will know that the UK delivery firm known as Home Delivery Network have been the subject of a great many posts, with their atrocious attitude towards customers, their appalling delivery record, their racist drivers and hundreds of dissatisfied customers all coming forward on this site.

It’s come to a head now as a delivery driver with Home Delivery Network has issued me with a death threat. I’m honoured, I truly am. Have a read of this imbecile’s comments:

From: [home delivery network driver] lewis2279@hotmail.com
Subject:
im not gonna write a lot on here because personally i cant be bothered just wanted to say i think u win this years award for the biggest wanker on the internet. hope ur next hdnl driver gives u a fuckin twatin and u end in in hospital and then fingers crossed maybe die?? now theres hoping xxx

The construction of the email tells you we’re dealing with a man of great intellect, probably why he’s a delivery driver. Putting his own email address in wasn’t smart either, but again, probably why he’s a delivery driver.

Should I be scared? Somehow I doubt it. Firstly, HDNL never show up when they say they will, and secondly, the odds of this idiot finding my house, even with my address written in front of him and a sat nav to guide him, are slim to none.

Nice to know the sort of people that Home Delivery Network employ though isn’t it? Do you want them representing your company and delivering your products?

Thought not.

HDNL redundancies my fault?

It was suggested to me this week that the 700 job losses at Home Delivery Network were my fault. I of course rebuked this claim, but after some consideration there may be an element of truth to that.

For example, if you’re distribution manager for a firm such as Littlewoods or Vodafone, and you’re looking to cut your costs by switching from Royal Mail to another delivery company, you’d obviously Google the company first to check their reputation. By Googling ‘Home Delivery Network’ you’ll find MrDaz.com on the first page, right behind their own site, with the story of how they tossed my parcel over the gate into a puddle. You’ll also read over 100 comments from other dissatisfied customers who’ve had the displeasure of dealing with HDNL, and also comments from HDNL delivery drivers who are proud of their lack of care and attention, openly racist and abusive towards customers.

For example, here’s one comment from a Home Delivery Network driver, and this is one of the more intelligent ones:

Chris
Chris@home.net
193.200.150.47

Wow, “Mr” Daz, I’m really in awe of your incredible intellectualism and well-honed debating skills which mean you would NEVER, EVER have recourse to childishly using four-letter words.

Now “Mr” Daz, I suggest you take a long, hard look at yourself and ask yourself if it was REALLY such a big deal that the packaging of your silly little toy got a little damp?

Also, reflect upon the FACTS that

1) You’re NOT the only person on this Earth
2) The world is an imperfect place.
and
3) Real people who do REAL jobs (ie – they get their hands dirty and actually SWEAT) such as driving for HDNL are NOT on this planet solely to wipe your sweet, perfumed backside.

Would you want your brand associated with that sort of company, when their staff don’t care that they throw parcels over fences and they’re openly abusive towards customers? Of course not.

Therefore anyone looking at hiring a delivery firm would discount HDNL (quite rightly) perhaps accelerating the company’s decision to cut back on staff.

Home Delivery Network to sack 700 people?

Great news for consumers who like to get their purchases delivered properly, as incompetent delivery firm, HDNL (Home Delivery Network Limited) look like they’re going to make 700 workers redundant, adding to the unemployment in the country.

Now, when this sort of thing happens to most companies you can expect a tad of sympathy, but with HDNL you’re not going to get any sympathy at all. I’m glad they’re sacking 700 workers, in fact, why can’t they sack all of them and just wind up the company? My original post about how Home Delivery Network botched a delivery has attracted well over 100 comments from angry customers who have also had their items lost, damaged or stolen by HDNL staff, and also comments from HDNL delivery drivers who have spouted racist abuse at customers via this website.

The post has become one massive advert as to why you shouldn’t use HDNL.

The news that HDNL could be sacking almost a thousand staff is great news for people who like to have their items delivered properly, as now perhaps Amazon will have to use a decent delivery service.

Julia Long, from the ‘Unite’ union, stated:

We have been working together over the last year putting changes in place to help the business move forward and become profitable after years of what we believe were bad decisions and poor management.

Irene Radigan from the Usdaw union added:

We are working with HDNL to minimise compulsory redundancies as a result of this restructuring. The home shopping sector has seen a steady decline over the last few years and these redundancies are not a direct result of the economic downturn.

According to the reports, HDNL depots in Basildon, Daventry, Newcastle, Eastleigh, Burslem, Sheffield and Edmonton will be closed, and the staff made redundant. HDNL has 59 depots in the UK, so there’s a few more to close before we can expect decent service once again.

HDNL blog and forum

While checking my website stats today I noticed that I’d received a few visits from a forum which sounds interesting. The forum is for HDNL drivers (Home Delivery Network) and they’ve clearly been talking about MrDaz.com and the posts about their company, such as this post where over 100 people have commented on Home Delivery Network’s shoddy service and their inability to deliver parcels.

Hopefully if more HDNL staff, drivers and managers alike, see this site and read the feedback from their customers then they might do something about improving their service, instead of posting comments on this site slagging off their customers and being racist.

I haven’t read what was said on the forum because you have to be registered, but there is also a blog on the site so you can read about the latest news from HDNL.

Fascinating.

HDNL Complaints

The delivery company Home Delivery Network (HDNL), who deliver for Internet retailer Amazon, have managed to annoy a great many people online. My posts on the subject have received hundreds of comments from outraged customers and idiotic, vulgar and racist drivers for HDNL alike. Most of the customers have been trying in vain to get hold of someone at HDNL to locate their delivery, but there is no phone number on the company’s website.

Luckily, I have it. The phone number for HDNL is 08448 111 816 – but don’t expect to get anywhere when you phone it.

One thing I did notice in Google when I searched for HDNL (besides this very website of course) was the website reviewcentre.com. Anyone who runs a dodgy business like HDNL will know all about reviewcentre.com, the website shows up on the first page of Google for searches on every dodgy company you can think of (try it ;) ).

The funny thing about the site is that when companies like HDNL get listed on there, and get awful reviews from their customers, they all tend to react the same way. They go onto the website themselves and submit fake reviews of their business, with really obvious made up comments. You can tell they’re fake because the real reviews all give them 0/10, whereas the staff of HDNL give themselves 10/10… that’s quite a discrepancy!

Plus, the idiotic staff of HDNL who have reviewed their own company have all tended to add reviews as ‘guest’ writers, rather than having the good sense to create an account, log in and write a few genuine reviews for other companies before spamming their own listing.

Don’t any companies know how to perform reputation management online?

I guess not.

So again, if you want to complain to HDNL, you can ring the Home Delivery Network phone number: 08448 111 816. Mention this website for extra annoyance factor!

Why does Amazon persist with Home Delivery Network?

In January this year I posted about the delivery company ‘Home Delivery Network’ (HDNL) and how they’d chucked my parcel over the side gate, which was 6 ft high, into a puddle in the pissing Manchester rain, to be soaked through all day.

The post really touched a nerve as it has now received over 100 comments from people who have also been angered by HDNL’s failure to deliver parcels, their lies, their blatant disregard for property and their driver’s utter stupidity. The post has also received comments from HDNL drivers attempting to defend their actions and their company, yet coming across as total morons (one even tried to spell moron and failed).

Now, to the serious bit. Whenever you order something from Amazon, and let’s face it most of us have, you run the risk of HDNL trying to deliver it. When, oh when, will Amazon drop this utterly useless, incompetent excuse for a delivery company? I’m reluctant to use Amazon anymore, and will always check any website’s delivery terms to see if they use HDNL before ordering.

I urge anyone and everyone to do the same. Do not use any website that uses Home Delivery Network for its deliveries.

This is my plea to Amazon, for your own sake, drop HDNL like a hot coal. They’re costing you orders. They’re costing you money. They’re costing your customers time, they’re harming your reputation. Drop them, drop them now, if you care about your customers.

HDNL (Home Delivery Network)

Since I wrote about how the Home Delivery Network (HDL) botched a delivery of an Amazon order I placed by throwing it over a gate into a puddle, in the pouring rain, I’ve been getting loads of comments on the post. Indeed, this website has received a considerable amount of traffic from people looking for the Home Delivery Network, or at the very least, looking for complaints about them.

It’s hardly surprising though as this website ranks on the first page of Google for a search on ‘Home Delivery Network’.

Hopefully Amazon and other retailers will take note and stop using the morons at HDL for any of their deliveries.