DFS Furniture Store
It’s payback time for DFS furniture store. I swore blind after I bought a sofa from them in 2001 that I’d never use them again, and sure enough I haven’t. The problem was when they ripped me off back then I didn’t have this blog so had no way to voice my discontent at their wrong doings.
Now however, things are slightly different. So, DFS Furniture Store. Here is my story for the UK consumer market to read.
I ordered an Italian leather 3 seater sofa and an armchair from DFS back in 2001, but pointed out to them at the time that I lived in a first floor flat which may be difficult for them to access. The salesman, in true DFS ‘we don’t care’ style promised there would be no problems and they’d sort something out.
I also said I’d need the sofa before March 20th as my first child was due and we’d obviously require seats before he was born. No problems again.
3 months later the sofa arrived, and surprise surprise it didn’t fit through the door. I phoned DFS about this only to be told that I could order a 2 seater to replace it but I would have to wait a further 3 months for it to be delivered from Italy. In addition I would have to still pay for the 3 seater!!!
Say what now?
That’s right, despite the promises from DFS I would now have the PAY for the 3 seater that they couldn’t get into my flat, instead receiving the 2 seater 3 months later. I’d already signed for the sofa so couldn’t cancel the order completely.
They lied to me in the sales room then ripped me off over the phone, forcing me to pay above the odds for an item I didn’t receive and wait twice the delivery time for it anyway.
DFS are thieving scum bags and I implore everyone to avoid them like the plague. Don’t believe Linda Barker and Martin Kemp, DFS are not be trusted.
Has anyone else had any bad experiences with them?
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I remember this!
Good times…
If any issues in future just say to them you will contact Qualitas the furniture ombadsman and they will back down every time due to them having to pay for the privalige of having them deal with it to the tune of £350.00 approx.
If they ever say”I’d already signed for the sofa so couldn’t cancel the order completely” if you’ve used the finace option until it is received it into the property you the finance cannot start. So don’t let it in.
Thanks Paul, that’s good advice for everyone else, but for me personally it doesn’t matter because I will never use the lying, cheating DFS ever again.
I seem to recall the sofa was on finance but was on a 12 month interest free credit option. I was a lot younger then and didn’t have the customer service knowledge I have now.
All I can do is make sure that everyone interested in buying furniture from DFS is made aware of how they treat their customers.