I just spoke to Deborah again at Royal & SunAlliance and asked why my car hadn’t been picked up last night. Well, she did what all RSA employees do and apologised to me again.
She said she left a message for one of her colleagues to call the recovery firm last evening at 5:30 to arrange the pick up of my car, but they didn’t bother. She had no excuse, just that they hadn’t done it.
I suppose that’s refreshing in itself, if not still annoying. I told her I wasn’t surprised as I had been waiting 16 months (coming up for 17 months now) for my car to be fixed so I didn’t really expect them to turn up. She had now arranged for my car to be picked up Saturday between 10:00am and 11:00am.
Place your bets now.