All posts by MrDaz

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.
British Telecom, Rants

BT Baboonery

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Right, this is taking the piss. I phoned BT last night (podcast to follow) and was on hold for 20 minutes. When I finally got through I spoke to someone who couldn’t speak English, and said I had a ‘party couch’.

A what now?

Several times she said ‘party couch’ before I finally managed to discover she meant a ‘broadband account’.

Fuck me.

Naturally she had to transfer me, because she couldn’t help – or understand me. They I spoke to someone in the UK. She said I had been charged twice because someone hadn’t cancelled my account. No shit.

I now have to wait 5 days for a refund.

She took my number to call me back and explain why I was paying 40 quid when my unlimited broadband is just 21 pound.

Guess what? She didn’t phone me back.

I’ll be cancelling my direct debit and complaining to BT today. Fucking morons.

British Telecom, Rants

BT charge me TWICE!

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I just checked my bank account, and was surprised (actually, surprised is not strictly true) that BT have charged me TWICE for my broadband this month. 40 frickin’ quid, twice!!!

The podcast where the rude BT guy setup my moving the broadband from Wales to Manchester is available from the podcast section on this site, so have a listen if you haven’t already.

I now have to phone the idiots again today and get the one amount paid back. Why are they so stupid? Why do I keep getting this shit happen to me?

Direct Line Insurance, Stolen Car

Direct Line duck and weave

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August 1st is approaching fast and with it Direct Line’s deadline to fix the situation. I chased them today, again at great expense to myself as these phone calls over the last 12 months have proved costly, and they gave me some more bullshit.

Seems they’ve decided their decision is the same, and they are not admitting they are liable for the mistake and therefore will not offer me any compensation for the cost to myself as a result of their fuck up.

This will now be taken further as I believe they have acted illegally.

I’m happy in a way because it means I have more blog material for some time to come.

Rants

Floods

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I’m back, and I’m pissed off. This last week I’ve been in Germany and France, but before I went there I drove home from Manchester to South Wales, a journey of 190 miles.

Should have taken me about 3 and a half hours, yet for some reason it took me 14 hours!

That’s right, because the whole of the Midlands were flooded the M50 and the M5 were shut. Not delayed, or slow moving, shut.

Plus the roads surrounding the area were all shut. This meant that at around 8:00pm Friday night I came to an abrupt halt, and stayed there all frickin’ night until the next morning, when I got home at 8:00am.

Were there signs to say it was shut? No, the road signals were fucking useless. Yes, I’ve resorted to hardcore swearing now.

Floods 1 Floods 2

If it weren’t for local BBC Hereford and Worcester I wouldn’t know what the hell was going on. Big shout to them, they were excellent.

The whole of the M5 was stood still, as people switched off their engines, their lights and went to bloody sleep. I couldn’t believe it. Only in the UK.

Then, when I eventually did get home at 8:00am I had a shower and a shave then got straight back in the car and drove to Germany, where I arrived at 2:00am Sunday morning.

No sleep for 2 nights, that’s hardcore… and I seriously wish I hadn’t bothered.