I just received an email from BT insisting that I pay my bill or face a £7 charge for late payment. Not one to back down from these kind of threats I responded with kind.
My bill is once again inaccurate. This seems to happen with every bill, so there’s no great surprise there.
I pay £11 per month for line rental and £21.99 per month for broadband. I have no other services. This totals £98.97 per quarter, not £127.81.
You were close, but no cigar.
Please provide me with the correct total for my bill so that I can pay it. I refuse to pay for your mistakes once again.
I cancelled my direct debit with you imbeciles after you took £136 out of my account for one month’s services, when it should have been £33. If I had even the slightest confidence that you could work out the correct total for my bill I would use direct debit again.
I look forward to your reply.
Let’s see if they come back with anything approaching an intelligent response.