I just received an email from BT insisting that I pay my bill or face a £7 charge for late payment. Not one to back down from these kind of threats I responded with kind.

My bill is once again inaccurate. This seems to happen with every bill, so there’s no great surprise there.

I pay £11 per month for line rental and £21.99 per month for broadband. I have no other services. This totals £98.97 per quarter, not £127.81.

You were close, but no cigar.

Please provide me with the correct total for my bill so that I can pay it. I refuse to pay for your mistakes once again.

I cancelled my direct debit with you imbeciles after you took £136 out of my account for one month’s services, when it should have been £33. If I had even the slightest confidence that you could work out the correct total for my bill I would use direct debit again.

I don’t.

I look forward to your reply.

Let’s see if they come back with anything approaching an intelligent response.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

    

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