A couple of weeks ago I needed to order some business cards. I needed them fairly quick, so decided to use the online print company Vista Print. Vista Print are one of the biggest names in print and come with a lofty reputation, I felt sure they wouldn’t let me down.
That’s where I made my first mistake. Never underestimate the ability of a company to underperform when you need them most. I paid for the seven day delivery, and waited seven days hoping they’d be here sooner.
They weren’t. They never arrived at all. I emailed Vista Print to complain and received no reply, a few more days went by. I emailed Vista Print again through their feedback form on their website, this time I received a reply ‘apologising’ for my not having received my business cards in the timescales for which I had paid.
Did they offer any compensation? Did they at least offer to knock off the postage? No, nothing of the sort. They said they’d send them again if I wanted, or refund me. Bit late as I’d needed them the week before, which was I paid for seven days delivery.
Suffice to say I won’t be using Vista Print again, they can’t be trusted to deliver an order in a timely manner.
However, it gets better. I received an email from Vista Print asking for my feedback on their service. Right, this is my chance to convey just how dissatisfied I am with them. I clicked on the feedback link, to be presented with this page.
Upon clicking the button, the feedback was complete.
I guess they just needed to know what language I use, rather than anything useful about their service.
Sums Vista Print up really. Their service didn’t work as it was supposed to, why would their feedback survey?
Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.
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