Ever since I first posted a solitary blog about the idiot at Home Delivery Network, now called Yodel, who launched a parcel over my gate on that fateful cold, wet Manchester evening this website has been bombarded with quite literally thousands of comments from dissatisfied customers and unsavoury delivery drivers.
Some of the drivers have been abusive, sinking to the depths of racism against customers who’s names appear to be of ethnic origin, and some have even been open and honest about the poor infrastructure at HDNL, blaming their impossible workloads for the poor service.
One such driver recently emailed asking for comments to be removed, even though what he had said was, in my opinion, fair comment. He asked:
Please can you delete my comment i made on 23rd october as i have been in trouble at work for making a comment. Thanks.
Of course, he hadn’t actually said what his comment was, or on what post it was made, so it took a while to find it – there have been many HDNL posts and thousands of comments about them. Anyhow, find it I did, and this is what he had said here.
All i can say is – Ive worked for HDN for several weeks now. Every morning at 6am it is madness, at the Wrexham depot we have 70 vans where only 16 fit in the depot so you can imagine the cue outside of all the vans waiting to load! They do their upmost to get every parcel out and delivered. The company has just invested £11m on a new system called Quinteg which tells the company where every parcel is and where the exactly the property is and what parcel is to be posted / collected on time and most importantly making sure the drivers do their job properly! They have also bought the other courier company DHL so together they will become one big company called YODEL. The Wrexham depot is also increasing in size to fit all vans on and they have just won contracts with M&S, Tesco and Argos. So…before you go knocking the HDN..watch this space….a massive improvement 🙂
Now what’s wrong with that? His comment is almost intelligent when compared to comments from other drivers, such as ‘Redman Nottm’ who threatened to knock off someone’s ‘wrag head’ for complaining about a delivery.
Good on Welshlloydy for his comments – it’s a shame more weren’t as honest as him.
Now, while I’m on about HDNL, listen up because I’ll only say this once. I have something to say in their defence… I know, make sure you’re sitting down. While there’s no excuse for the language and offensive nature of their drivers on this website, you can excuse the level of frustration they must feel dealing with ‘some’ customers if a recent email I received was anything to go by. I actually received an email, to MrDaz.com, from someone complaining about the fact they kept getting parcels meant for another address.
And no, they weren’t trying to enlist the help of a blogger to expose the mistake… they believed this website WAS Home Delivery Network.
Moron.
The email read:
Mr Daz Enquiry: Wrong Delivery Address
I seem to be getting a delivery always for Thomson of 48 ******** Street Helensburgh. The delivery van on two occasion this week left at card at my door which my house clearly states “Arden” which is part of my address of 46 ********* Street no house number shows because of a Ivy tree that grows around the pillar. Your delivery person has broken this tree down in order to look at the house number. I am extremely angry as this tree is part of my feature to the entrance of the house. Please make sure that the delivery address for the Thompson’s should have all the appropriate delivery instructions. I will also in turn speak the the Tompsons of 48 ********* Street, they should also be using their house name. I will also send you on your reply a photo of the damage tree. I can be contacted on ***********. I would appreciate a reply soon. Yours Truly, Maria ****** ****
Please do send the photo Maria; I’d love to see it out of curiosity.
Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.
”Your delivery person has broken this tree down in order to look at the house number. ”
idiot… and so fcuking funny cos everyone can guess the yr hse number from neighbours’ hse numbers
Oh dooode. HDNL is so crap. They’ve sent my product to the
wrong address TWICE. I’ve been expecting my package from Amazon
since the 6th. At one point, my update was ” Carrier lost package”.
I was horrified. I tried calling but I just can’t seem to get
through. I guess i’ll e-mail them. I can’t believe the excuses they
give customers. It’s absurd. If they tell me that they can’t find
my place just because there are too many of the almost same
buildings on my post code or lane, they’re so going to get a piece
of me. What a rubbish carrier service.
I rang up Yodel in Wrexham to track my package after waiting days for it. I got the response ‘oh we cant track it because the computer is down’. Absolute rubbish. The only way i got through to someone is because i pressed the digit for ‘all other enquiries’ when i rang. The first time i rang, the phone rang for 15 minutes with no answer.
After this i have tried to track my parcel on the website, only to get….an error message.
Ive pretty much accepted the fact that i have paid £60 for a piece of card from yodel.
Yodel, Wrexham.
I’ve now had x3 delivery cards through the door in as many days.
I’ve spent x3 days periodically trying to speak to someone at the depot.
Eventually managed to sepak to somebody via head office.
To be fair, the lady was ok but i’m worn out with just TRYING TO GET MY PARCEL!
I’ve decided to drive the 30 mile round trip to pick it up myself from the depot.
Atrocious!
I was waiting for a delivery from Littlewoods for about 3 weeks when all they said to me was ‘we tried to deliver’ but unfortunatly u wasnt home when i FINALLY got a re-delivery date after 2 and a half weeks they said they would turn up between 7 am and 12 pm … guess what?? And that didnt happen i was soo angry and called yodel when they said the driver is on ur way just as i got of the phone i heard a ‘BANG’ in my back garden my 42 inch HD ready TV he just trew it over the fence when he didnt even bother nocking or even ringing the bell. i was tamping as it took another 4 weeks for them to return this faulty item to say. Am Sorry for the inconvienance.. LIKE WHAT INCONVIENCE ?? he broke my fucking telly! Am refusing to EVER deal again with Yodel, or with any company that uses them.