My experiences with the liars and cheats at Direct Line have been well documented on this website, when they paid out the wrong person after my car was stolen and how they refused to admit their mistake. Well now they’re at it again. My insurance (with Direct Line Insurance) expired in August and I’d never received any sort of renewal notice from them. It seemed as if they weren’t interested, so I simply went to a new company for my insurance.
I probably should have done that years ago in truth, Direct Line Insurance are woeful. Now, I received a letter this week from Direct Line saying I owed them money! It seems they renewed my insurance anyway without telling me, and wanted me to pay them.
I just phoned them (recording the call of course) and they said they’d sent me a renewal note, a reminder about payment and my documents! Bollocks had they. I have one letter from them here, a demand for money saying I owe them for two months.
They claim that someone from their accounts department will call me, though I won’t hold my breath. They seem to forget that I record everything.
I am not insured with Direct Line Insurance anymore. I am not giving them money. I had no renewal notice, I do not even know how much they think I’m paying for this supposed year’s insurance. I am insured with someone else, Direct Line can piss off and die.