CSA Complaints Letter


Here’s my complaint letter for the CSA. I don’t imagine it will do any good, but what the hell, it’s good content for the website if nothing else.

CSA Complaints
Child Support Agency Birkenhead
Post Handling Section
2 Weston Road
CW98 1ZR

Dear Sir,

I write this letter more in hope than in expectation but it is with some regret that I must complain about the actions, or rather inactions of the child support agency.

I don’t actually expect any coherent response, but I felt I should go through what passes for the ‘proper channels’ before escalating the situation to the public domain in a viral capacity.

I first telephoned the CSA and spoke to Shelly d’Coeur on January 9th 2007. I raised my concerns over the amount you had calculated that I should pay, with regards to the extra money I was already paying out because of my ex-wife. She assured me that my caseworker, Steve Gibson, would telephone me the next day.

He did not. Despite numerous efforts by myself to contact Steve Gibson throughout January and February he never answered his phone or returned any of my messages. Eventually, in March, Steve actually telephoned.

This was the one and only time I spoke to Steve Gibson.

Steve advised me that I should fill in a variations form and claim for travel expenses to see my children and for my rent in Manchester as it was work related. My house in Wales, which was jointly owned by my ex-wife and myself was still having its mortgage paid by myself. It was vacant at the time, and is still vacant today.

I filled in the form and returned it to Steve Gibson. I received a reply about the form, and then some weeks later in June I received a letter from Steve Gibson requesting my variations form, as he hadn’t received it. He had not only received it, but he had replied. This has been commented about on my website here: http://www.mrdaz.com/csa-given-more-power/

In fact you can read everything that has happened to date on the website here: http://www.mrdaz.com/category/csa/ – it chronicles the whole escapade, but doesn’t have all of the phone conversations yet…

The comments made on the reply stated that according to my ex-wife I returned home to work rather than to see my children, which wasn’t true, and that I couldn’t claim for rent on the flat where I work.

I have since learned from Nicky Tyler that the rules governing claiming for rental accommodation were changed in 2003, so when Steve Gibson advised me to claim for this rather than for my mortgage payments on our jointly owned property he was lying to me. Either that or he was incompetent in his job. Whichever the reason for his deceit, Nicky Tyler now advises me that as I have now only returned a completed variations form in November 2007 I cannot claim for any mortgage payments prior to November.

This again flies in the face of the lies Steve Gibson told me back in March. He said any payments made by me would be taken into consideration and would be backdated from my variations form.

In addition to this, my communication with the CSA has been hindered because of your refusal to speak to me over the phone. You have refused to do this because I record ALL of my phone calls. It is because I do this that you should be advised that I can prove everything I have said. Every phone conversation I have had with the CSA has been recorded. All of the broken promises, factual inaccuracies and lies you have told me have been recorded.

I imagine at this point that you’re feverishly routing around in your nostrils for that ‘hard-to-find’ bogie and wondering whether you can just toss this letter in the bin and make out that it never arrived. You can’t. It too has been posted on the website.

The last cock up from you was in October when you sent my correspondence to the wrong address, despite having the correct address on the system. I telephoned you to find out what was going on as you were supposed to be communicating with me via post but hadn’t contacted me. The compulsory deduction of earnings order you sent to my place of work was for too much, so I was forced to telephone you. I spoke to a chap named Ryan who admitted the most awful of incompetence on your part.

This phone call was the last straw and forced me to animate a video for it and upload it to YouTube. It has now received over 1,000 views: http://uk.youtube.com/watch?v=g6vqCGhJBK4

As you have lied to me about what I can claim for and have ignored the fact that I have been paying a mortgage on a jointly owned property from the date of your claim through to and including July you are over charging me for child maintenance.

You were 2 months late in replying to me through Steve Gibson’s incompetence when I originally telephoned you on January 9th, and then Steve Gibson lied to me about what I could claim for.

The CSA are wholly responsible for the mistake. Had you returned my call and advised me correctly when I first contacted you this would have been dealt with in January 2007, rather than still be ongoing in January 2008.

I demand a written apology from you and for you to correctly alter my deduction of earnings order to take into consideration the mortgage payments I have made on our jointly owned property.

I had requested from my ex-wife that I rent out the vacant property to cover the mortgage so I could pay her what my children required, but she refused. She instead insisted that I continue paying for the vacant property. It was for this reason that I was forced to cease the mortgage payments, for which there is a repossession hearing scheduled for January 21st.

Please take note of my address when replying to this, it’s the one at the top of the page.

Yours very nearly bankrupt due to the CSA’s unrivalled incompetence,

Darren Craig Jamieson

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Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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54 thoughts on “CSA Complaints Letter”

  1. i stumbled upon your site lookin for info on a csa repayment that im possibly due but after reading some of the tales here im doubtful im “luckly” enuff to not been left to struggle although ihavnt seen my child in two years thats about the wirst of it hope you can resolve your issuse mate and hope i get my rrefund .take care

  2. Anyone up for a class action against the csa, I have just been informed after 7 years that I have been overpaying by over 50%. That amounts to £18K. After years of arguing with them writing to them and being continuously threatened and harassed over the phone for more and more contributions they finally admitted I was overpaying, they also informed me I could not claim it back. after causing years of ill health through stress as a result of this we need to make these people accountable.

  3. Hi , iv’e been going through some madness also, they want back dated from me for when i was homeless and not even signing on, anyways lately they been harrassing me, trying to extort money from me , yeah they tricked me a few times but not anymore, i asked the csa for proof that i owe that they keep sending me letters that only show what they are going to take out over deductions of earning, Now i have been told by one of their case workers that they were miss calculating me , so she put in an action plan, i wanted letters to show what the decisions were going to be, anyways i also asked for no calls just post, next day a man calls me from csa threatening and demanding i pay now, obviously i dont get scared i grew up in Brixton, i refused and did not consent therefore he would have to re asses it, instead they kept to their plan, Now i spoke to the case worker for the NEW csa which my son is singed to under private arrangements,, so this means the old csa case has to be revalued, anyways today i spoke to the new csa case worked and i recorded the conversation, he admitted he spoke to csa dept. and they admitted they were miss calculating me, anyway why is there a Deduction of Earnings on my wages then????? i also have a letter from my x wife solicitors station that we were getting divorced and that she had no intentions to claim child support maintenance people had said” well she can change her mind” ok you can but,, why is this written on a legal solicitors letter? can anyone tell me as i don’t have that type of knowledge, now i started workin last year as a PRIVATE carer, i get paid by lambeth out of the budget my disabled brother gets, iv’e always lived with my mother only when they knocked down the state i had to be rehoused cause the new house had a room less, ok iv’e been working for 9 months and the csa keep wasting time and claiming i owe them 3k, i work 7 days a week and 2 nights i cant get 2 jobs, looking after someone like my brother is amazingly difficult , emotionally stressful ect, my mother is 68 shes the main carer i am 46 and my disabled brother is 47, also any letters i a getting from the old csa fraud company i return back with return to sender no contest no contract lawless rebellion ect,, ty hope someone can advice me on some of the things i have shared, 1 love for all hatred for no one,

  4. After 12 years I get a letter telling me I am owed arrears from my ex husband.This has opened old wounds and caused me upset and distress from backlash of family members, being threatend by my daughter if I excepted the money . The CSA are at fault here to let this carry on for 12 years or more why was this not dealt with sooner a big complaint is coming on .

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