BT stall over their error

I’ve just had an email from British Telecom, who I gave 48 hours some time last week to resolve the fact that they’ve debited me £68 when it should be £33. It took them a while, and they’re still stalling for time. The thing is, despite having my account details, and obviously my name… look what they address me as:

Dear Mr Daz

Thank you for your e-mail dated 5.10.2007 regarding your complaint.

I am sorry for the delay in replying to you and for any inconvenience this may have caused.

In response to your e-mail I would like to inform you that I have escalated your issue to the department concerned and they will contact you at the earliest.

In the meantime, I would like to thank you for your patience and co operation and to assure you of my best intentions at all times. However if you have any further queries regarding this matter, please feel free to contact me directly via e-mail.

Thank you for contacting BT.

Yours sincerely,

Sanjay Sohal
eContact Customer Service

Heh, I think maybe the folks at BT have had a look at I wouldn’t be surprised, we do rank in Google for searches like ‘BT are bastards’.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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2 thoughts on “BT stall over their error”

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