My deadline to BT of this Friday to sort out the mess they’ve made with my billing is approaching fast, and they’ve responded with yet another irrelevant and incompetent email.
Dear Mr Jamieson,
Thank you for your e-mail.
Please accept my apologies for the delay in replying to you and for any inconvenience this may have caused.
I am sorry that the offer has not been made clear to you. The offer to reduce the cost of your broadband service applies credits to the account. On each statement or bill the amount in credit (£5.00 per month) will be shown in the credit section of your bill. Excluding vat this will show on your bill as £4.26.
Your broadband charge remains the same at £26.99 or £80.97 per quarter. Therefore, minus your £5.00 credit you are paying £21.99 per month for 12 months. Please note that the loyalty discount includes a further commitment of 12 months.
Should you require additional information please call 0800800030.
Yours sincerely,
Paul Hutchinson
eContact Customer Service
Interesting, but not what I asked the moron
You have not answered my question, but then am I surprised? No, not at all.
I asked for my direct debit to be reduced to what it should be. I am paying £68.50 when that is more than I need to pay. BT have failed miserably to understand this simple fact, as you have once again failed.
Congratulations. I commend you for your useless response. You have just lost yourself a customer.
As for my having a further 12 month commitment… No, I don’t. I did not sign for a 12 month commitment, nor was I notified of one. The discount given to me was because you cocked the whole thing up in January this year when I tried to get broadband from you.
I am cancelling my direct debit as of Friday 30th November and refuse to pay BT another penny until someone sorts this woeful mess out. If you think I’m going to phone your customer service number and receive more insulting feedback from you you’re very much mistaken. I’ve already had one idiot pretend he couldn’t hear me and then hang up midway through the conversation.
That’s on my website by the way, soon to be added to YouTube as well.
Good bye and good riddance.
I think I’m better off without them to be honest. Considering the trouble I’ve had even getting broadband installed I should have learned there and then not to proceed with them. They randomly increase their charges without warning, lie about costs and take weeks to respond to emails.
Time for operation Web Assault.
Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.
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