BT finally say they’ll reduce my direct debit

I had another email from the idiots at BT today. This wasn’t a reply from my email yesterday, I’ve been trying to contact two different departments at the same time, this reply was from my query dated November 1st. So this reply has been 30 days in the making.

Considering I’ve waited 30 days for this, it’s funny then that they reply saying changing the direct debit takes 7 days, so it won’t go into effect until January 2008! I last asked 30 days ago. It takes 7 days. What about the other 23 days they’ve sat with their thumb up their arse?

Anyhow, read the letter…

Dear Mr Daz

Thank you for your e-mail dated 26/11/07 regarding changing your direct debit amount.

Please accept my apologies for the delay in replying to you and for any inconvenience this may have caused.

In response to your email, I would like to inform you after going through your account in detail that BT requires 7 days advance notice to make any changes to your direct debit. I can change your direct debit amount to £40.50 but that would take effect from 01/01/08.

In the future, should you wish to change your Monthly Payment Plan you can do so yourself via our automated service. Please dial 0800 44 33 11 and follow the prompts.

I trust that this email will have helped to provide you with the information needed and I hope that it has also demonstrated to your that your concerns have been looked into thoroughly and professionally.

Please accept my apologies for any inconvenience you may have been caused and my thanks for your patience and co-operation in this matter.

If you should have any further queries please do not hesitate to contact us again via e-mail.

Thank you for contacting BT.

Yours sincerely,

Anjelina Morre
eContact Customer Service

Obviously this isn’t good enough. I’m not paying another £68.50 when I’ve requested this direct debit be changed so many times lately. I’ve had enough. I have now cancelled the direct debit and I want nothing more to do with the thieves and liars at British Telecom.

My reply:

I’m afraid that is too little too late. I requested this months ago and you chose to do nothing about it. I have cancelled the direct debit already and will be cancelling my BT broadband this weekend.

I have two recorded phone calls where your operatives told me my direct debit would be £38 when I signed up, then someone else telling me it will be £33. It was instead increased to £68.50.

I was lied to, twice. pure and simple. Your delaying this so you can reduce my direct debit AFTER you have stolen another £68.50 from me is unacceptable.

If you would like to call me *********** to explain yourself, feel free to do so. Otherwise I consider my involvement with BT at an end.

Good riddance to the lying bastards.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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