This has to be my angriest podcast to date. I phoned BT when I saw my bank statement and found I’d been charged twice for broadband, plus they’de charged me 40 quid for each account, when it should be just 21.99.
Be warned, I’m on hold for 15 minutes here and getting extremely annoyed.
The punchline is of course, even though Emily promissed to phone me back at the end, guess what? She didn’t!