Abusive Home Delivery Network driver

This site has featured a number of posts about HDNL, also known as Home Delivery Network, now known as YODEL. Initially I posted about how a delivery of mine was tossed over a gate and left in the rain, and that post alone has generated nearly 500 comments from equally annoyed customers and also from HDNL drivers. Some of the drivers come to defend their employer, some come to admit that there’s a problem, some come to abuse people – all of which of course helps the website to rank even better in Google for HDNL, so thanks for that!

One driver however has been particularly fervent in his postings. Sometimes he uses the name ‘Matty’, sometimes he uses the name ‘Dan’, but he always uses the email address bigtreewitheyes@talk21.com and he says he works for HDNL in Newton Abbot, in the Heathfield depot. Dan, Matty, whatever he calls himself, has been posting comments on this site since December 30th 2009, so he’s obviously a big fan.

In that time he has made over 40 comments, most of which containing abuse of some form. Let’s have a look at some of the things that Matty, Dan, bigtreewitheyes@talk21.com, the guy who works for HDNL, or rather YODEL, at Newton Abbot, has said:

In response to one customer who complained via this website, Matty (or Dan) commented in January 2010:

What an idiot!

How do you know it was the same driver?

Plenty of rounds have 2, 3, or 4 vans.

By your posting, you sound like a real ignorant prick.

You sound just the sort of ignorant twat that would shout abuse at somebody.

Im surprised anybody delivers to you.


Please forgive the spelling too, as this guy’s not the brightest.

In the same month, this bastion of HDNL’s employment directed these comments at me:

My god, you are a petty, misserable excuse of a little man.

Its a bottle of wine, get over it you idiot!

You must be a real joy to live with, if of course, anybody actually does live with you!


Im sure Laithwaites will be so upet losing an absolute cock of a customer like you!

This post wasn’t even about HDNL, but our Matty/Dan thought he’d offer his opinions anyway.

When this post was added, where another HDNL driver labelled all of their customers morons, Matty/Dan chipped in with this comment:

Morons is abit lite….
Dickheads is a bit better!

So one driver with YODEL brands all of their customers ‘morons’ and Matty/Dan thinks that’s not strong enough, insisting their actually ‘dick heads’.

Matty/Dan got straight to the point with this comment:

Mr Daz shut the fuck up you pathetic piece of toilet scum.

Before following up with the rather polite in comparison:

I take it your a traffic warden!!


Bullied at school were you?

The HDNL employee then decided that going on a personal offensive was the best option, as his defence of Home Delivery Network wasn’t really cutting much ice with the dissatisfied customers on the site. He went on to add:

You need to do yourself a favour, get your ugly head away from the computer, pull back the curtains, and see some day light.
Theres a whole world out there you know!


Matty/Dan then turned his attention to some of the many customers who had posted on the blog, offending them too:

As an employee of hdnl, and knowing the policies as I do, I can honestly say I dont beleive a word you had just typed!

Maybe you had a late delivery and thats why your whining.

Get a grip woman!

After this Matty/Dan was pulled up his comments by a HDNL customer called Kate, whom he set about insulting with a frenzied vigour:

KATE you sound like a horrible person.

As for your rubbish about consulting a solicitor and QC (samething different job) about a non delivered parcel, your making your self look rather silly.


Your address doesnt sound very rural to me!
You are full of crap Kate.


And again:

You dont get it do you Kate.
I bet you have caused a fuss at the depot before, over your unreasonable demands havent you?
I dont get paid to put up with rude, abusive, mouthy, and threatening people like you, and if I have prior experience with a customer behaving like that, I wont take the parcel.
So maybe you should look at your attitude towards people, you obviously see hard working delivery drivers as a bit of scum that you can abuse.
Ive got news for you love!!
And its all bad!!!

Although Matty/Dan did find time to have a swipe at me in the same comment, he can multitask like that:

Mr Daz (wanker) I hate to break it to you, but out of the MILLIONS of parcels delivered every year, a few hundred complaints, whilst regretable, are just a tiny tiny percentage, with alot being made up of pathetic, the world owes me everything, type of people like yourself and bignosekate.

After his sideswipe at me, the Home Delivery Network driver went on the full offensive, abusing me for my job, no less.

Building websires = lonely nerds
You hide away from the world slagging off everybody, and everything.

Your a horrible little man, with no life.

‘losers’ like me ‘flock’ to your pathetic site to have a laugh at the pathetic complaints that people like you make.
It really is very sad.

The only public service I would like to see you involved with, is a flogging in the town square!

Matty/Dan followed this up with another abusive tirade:

I must say, being abused by a loser from behind a computer screen is really hurting my feelings!

I bet you hog the middle lane of the motorway, and refuse to give way to other motorists also.

As I said, a sad man, that feels powerful when hes hidden from the world, either locked in his car, or hidden in his bedroom.


There are of course many more comments on this site from Matty/Dan, and other employees of Home Delivery Network (or YODEL, as they are now) but I think this should suffice for the time being. This HDNL driver was also one of the more respectful and polite drivers who have commented on here, as at least he didn’t threaten to ‘knock ya wrag-head off…..u dick’ to someone with an Asian name.

What do you think about Home Delivery Network?

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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