So often on MrDaz.com you’ll read blogs by me complaining about poor customer service, incompetence or in some cases downright fraud on behalf of companies. It’s because of this that I always relish actually praising a company, and this week 1and1 Internet really impressed me.

I’ve had a dedicated Windows server with them for some years now and this February my server was down for a few days due to a technical ‘incident’. As a result of that I took out a second server contract with them so I could spread my ASP sites across both servers, though I never really utilised it.

This week I contacted 1and1 and asked if I could cancel the second server (which was costing me £70 per month) even though I had over a year to run on the contract. I explained that I could cancel the server I am using (as it has no contract tie-in) and then spend several days moving the websites to the second server. I didn’t want to do this however because it’s a lot of unnecessary hassle.

I wasn’t expecting them to agree to let me cancel the server that has the long contract still tied to it, but to my surprise they said as an act of good faith they would!

Shocking. A company that actually put its customer first. They knew I’d been with them for a long time and I’m a good paying customer, so they waived the contract and allowed me to cancel the server that I’m not using. Well done to 1and1 Internet. I wish other companies were like that.

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

    

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