Inconsistent hosting provider 1and1 Internet are once again down. I have several hosting packages with them, including a dedicated server, and one of the servers seems to be down giving the following message on every website:

Error establishing a database connection

The FTP works fine so it looks like the MySQL database is down. This is always bad because 1and1 have notoriously poor customer service. Sure enough any effort to contact them on 0871 641 21 21 results in an engaged tone, whether I press 1 for products and services, 2 for Hosting, 3 for dedicated server… whatever.

Another reason not to use 1and1. They’re technology is fine so long as you never need their support.

/Update

I just got through to 1and1 Internet only to hear a recorded message… on their sales line no less!!

The message said:

All of our operators are busy, please call back later. Goodbye.

I don’t believe the shitness of that. Well done 1and1 Internet, you guys are awesome!

Darren Jamieson

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

    

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