Vodafone

I’ve just spoken to perhaps the most useless customer service woman I’ve ever had the displeasure of talking to.

I have a Sony Ericsson Walkman phone, which is great for music and as a camera, but useless for the Internet. I enquired about a PDA phone so I could get Internet access and administer my server from anywhere, as it needs constant attention and massaging.

Now, after speaking to someone who obviously couldn’t be bothered to answer my questions I was transferred to the upgrade department, where I was told they couldn’t help and shouldn’t have been transferred to them at all. Lovely. They transferred me to an Indian woman who’s fractured English made conversation difficult, but not as difficult as her constant putting me on hold to ask her supervisor.

We were having a 3-way conversation, with me being put on hold by her 4 times. The phone I wanted was on the website was £227, yet she quoted me £480, which she then corrected herself to £420. What the hell is going on?

When I asked about Internet access within the packages I was told they don’t have that, yet it is an Internet phone? I honestly don’t understand the point of having customer service operatives who barely speak the language, don’t know the products, or the prices and have to pass on every question to someone else.

Needless to say she couldn’t help me, so it looks like I’ll be leaving Vodafone.

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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