A couple of weeks ago I needed to order some business cards. I needed them fairly quick, so decided to use the online print company Vista Print. Vista Print are one of the biggest names in print and come with a lofty reputation, I felt sure they wouldn’t let me down.
That’s where I made my first mistake. Never underestimate the ability of a company to underperform when you need them most. I paid for the seven day delivery, and waited seven days hoping they’d be here sooner.
They weren’t. They never arrived at all. I emailed Vista Print to complain and received no reply, a few more days went by. I emailed Vista Print again through their feedback form on their website, this time I received a reply ‘apologising’ for my not having received my business cards in the timescales for which I had paid.
Did they offer any compensation? Did they at least offer to knock off the postage? No, nothing of the sort. They said they’d send them again if I wanted, or refund me. Bit late as I’d needed them the week before, which was I paid for seven days delivery.
Suffice to say I won’t be using Vista Print again, they can’t be trusted to deliver an order in a timely manner.
However, it gets better. I received an email from Vista Print asking for my feedback on their service. Right, this is my chance to convey just how dissatisfied I am with them. I clicked on the feedback link, to be presented with this page.
Upon clicking the button, the feedback was complete.
I guess they just needed to know what language I use, rather than anything useful about their service.
Sums Vista Print up really. Their service didn’t work as it was supposed to, why would their feedback survey?