Cash4Phones Complaints

If you’ve ever wanted to recycle your mobile phone, the chances are you’ll have come across a website called Cash4Phones. When you use those phone recycle comparison websites, looking for the best price for your phone, they’re the ones who usually come out on top as offering the most money.

However, before you leap straight into accepting their offer you should read what really happens, or at least what really happened to me and a friend of mine when we both Continue reading

Awful Guest Post Request Emails

Over the years I have received a vast number of guest post, or article exchange request, emails from people. The vast majority of these I just delete but, given the emphasis Google is now placing on identifying poor quality links, I felt I should share one I received today in the hope it stops at least one person from taking up one of these ‘offers’.

The below email comes in two parts, as many of these spam requests do, appearing to be an original email I have received and a follow up email. This is a clever trick to make the recipient think they’ve entered into conversation with the sender already. I haven’t, it’s just spam.

You will notice the name of the sender is Indian, and the email address used is a free one at Gmail. The better educated among you will also notice the grammar in the email is poor. This always surprises me actually. If you’re going to the trouble of sending out thousands of spam emails looking for links on websites, you could at least ensure your own email is written properly. A little effort up from would save a lot of wasted effort in sending the emails. But anyway, I’m glad they don’t as it makes it even more obvious to spot.

You can also see the sender has requested a link on, but the email didn’t come through the contact form. No, it came through the info@ email address. This again is a red flag because it shows someone has sent that email on spec to info@, hoping it exists and someone will receive it. They haven’t ‘gone through the site’ at all, and I’m sure they don’t ‘appreciate your hard work’.

Please, I implore you, if you receive emails such as this don’t reply and don’t take them up on it; just delete them. It won’t help your website’s rankings, it’ll have the opposite effect.


I hope you are doing well. I believe you receive my previous mail. For the time being am sending few sites of mine.

Sites are:
“ ”

Please send me your feedback as soon as possible so that I can start writing article which will  be suitable for your site ” “.

Waiting for your kind response.

Thanks & regards,
Basij Lorena

And the ‘original’ email…

On Tue, Jul 30, 2013 at 10:10 AM, Basij Lorena <> wrote:

I am Lorena member of financial domains on debt, loan, mortgage and other various finance topics. Today, while searching for a suitable blog, I just come across yours. I have gone through it and found it very resourceful. I must appreciate your hard work.

It will be my pleasure if I can contribute some quality content  for your site ” ” each of my content will be analytical and relevant . If you wish, you can suggest few topics on which you would like me to write. Not only that, I will give you the total right to edit the article and modify it as per your needs.

In return, I would gladly place your articles in my websites. This mutual content exchange will help our websites to get more targeted visitors.

Let me know your thoughts.
Waiting for your positive reply.

Thanks & regards,
Basij Lorena

eBay bidders who don’t pay

If, like me, you’ve been a member of eBay for many years (13 years for me) you’ll know the website has gone through a few changes. One of the changes I’m not so keen on is the loss of the ability for sellers to leave negative feedback for bidders who never pay. If a bidder proves to be an utter timewaster now you can report them as a non paying bidder, where you’ll receive a credit for the final listing fee, and that’s supposed to be recorded on their account as a black mark – restricting their ability to bid.

But does it? I’ve just had two non-paying bidders for items and, after checking their feedback, have seen many sellers who have left them ‘positive feedback’ (as that’s all you can leave) but with a decidedly negative comment on how they haven’t paid. eBay doesn’t want you actually doing this, but some sellers are so angry they’ve felt compelled to do it.

Today I contacted eBay’s online support team to find out what a seller can do to ensure these timewasters don’t bid on their listings when they have no intention of paying, and to find out exactly how many times a buyer can be a non-paying bidder before they’re banned. eBay does actually have a good system to stop timewasters from even bidding on your items – it’s just well hidden. Read on and you’ll see how to do this.

I’ve also linked to the two non-paying bidders for you – so you can block them yourself. I’d do that if I were you.

Elsie Logan
Welcome to eBay Live Help, my name is Elsie. How may I be of assistance?
Hi – why has eBay removed the ability to leave negative feedback for buyers? This buyer, and another I reported today, haven’t paid or made any attempt to communicate. I can see other sellers have left ‘positive’ feedback for both of them with ‘non-paying bidder’ warnings in the comment, which you don’t actually allow – so what protection to do sellers have against timewasters such as this?

Elsie Logan
I’d be happy to help you out with leaving feedback to buyers. Please stay connected while I check this for you.
OK – the non-paying bidders, who I can see from their feedback have done this before, are cloudedruby and grumpykat22 – they should be warned or banned from using eBay.

Elsie Logan
Thank you for staying connected. As sellers like you will not be able to leave negative feedback to buyers, our Trust and Safety team keeps a track of such buyers & their bidding activities, and when we discover unethical bidding practices, such cases may also lead to suspensions, restrictions on the buyer’s account. The system keeps track of number of unpaid item recorded on a buyer’s account. Multiple records of this can cause them restrictions to continue with their buying activities.
How many is ‘multiple’? I can see from the feedback both of these buyers have done this before, more than once, and that’s just from the sellers who have left positive feedback with a negative comment. How many times can these people bid on items, win auctions and never pay? They’re wasting my time and yours if they’re bidding on items they have no intention of every paying for.

Elsie Logan
We also added protection for sellers aside from the usual filing of cases against buyers by removal of negative and neutral Feedback from suspended buyers and you can report to us if you are dealing with fraudulent buyers so we can take appropriate actions towards them.
How many times can bidders, such as grumpykat22, win auctions they don’t intend to pay for before you ban them?

Elsie Logan
I know how this concerns you Darren. To prevent non-paying buyers from bidding on your listing, I would advise that you set up your Buyer Requirements. This tool enables sellers like you to prevent or limit the buyers from bidding or buying their items if certain criteria are not met.

Elsie Logan
In order to resolve your issue, I will connect you with our UK Trust and Safety Team now. Would that be fine?
What are the buyer requirements? I have blocked these two bidders.

Elsie Logan
Buyer requirements is a tool wherein you can limit the buyers from bidding or purchasing on your items when some criterias are not met.
Ah – found that. That’s a good idea. Does it show the buyers they have been blocked and tell them why?

Elsie Logan
Yes, buyers will receive a note that they’re unable to place a bid or purchase an item from you and they will be able to see the reason.
Excellent, I like that. I’ve set that up now to block people with 2 unpaid notices in the last month. That should sort the problem out. I still want to know how many times they can do this before they are banned.

Elsie Logan
That’s great Darren. Non-paying buyers will only be restricted on purchasing items on the site if they received more than 2 unpaid item record on their account.
Surely grumpykat22 has more than that already? The feedback certainly suggests so.

Elsie Logan
I understnad your concern about buyer grumpykat22. Once they received more thn 2 Unpaid item record, they will be restricted on purchasing items.
In fact I can see loads of unpaid warnings on their feedback – they’ve done this many times since joining in January this year.

Elsie Logan
In order to resolve your issue, I will connect you with our UK Trust and Safety Team now. Would that be fine?
Seems they bid on items then decide whether they want them. Many sellers have gone through the same thing I have.
I have to leave the office sadly – but I would like an email about it if that’s possible. It looks like this buyer has got away with not paying since joining eBay.

Elsie Logan
I realise how this concerns you Darren. I will escalate this case to our relevant team in order for this to be looked into as soon as possible.
Positive feedback rating Buyer did not pay for item!! Seller:
Member ID happygurl60 ( Feedback score of 114Teal star icon for Feedback score between 100 to 499)
23-Mar-13 14:44
— (#290876631724) —
Positive feedback rating TOTAL TIME WASTER – DID NOT PAY – HAD TO OPEN EB\AY CASE!!! ;-( Seller:
Member ID redhouse52012 ( Feedback score of 126Teal star icon for Feedback score between 100 to 499)
23-Mar-13 13:48
— (#121079146345) —
Positive feedback rating *****NEVER PAID***** Seller:
Member ID volvoman66 ( Feedback score of 982Purple star icon for Feedback score between 500 to 999)
22-Mar-13 18:59
that’s just three in a short space of time
Please escalate it, thanks. I look forward to hearing from someone.

Elsie Logan
You’re welcome Darren.

Elsie Logan
Is there anything else that I can help you with?
Nope, that’s great thanks. You’ve been very helpful.

Elsie Logan
Thank you for contacting eBay Live Help, have a good evening.
And you, thanks.

When I hear back from eBay regarding this I’ll post the response. The bidder grumpykat22 has received loads of negative comments yet they’re still happily bidding away on listings without paying. Will they be banned? Does eBay even ban bidders anymore. I’ll try and find out.

Ronnie O’Sullivan

A few weeks ago I met current snooker world champion, and legend, Ronnie O’Sullivan at Collectormania in Milton Keynes. It was a quick meeting, but one of the few things I’ll have done at a convention that my dad would actually be interested in.


A week or so after that we finished the following Infographic featuring Ronnie – I wonder how he’d feel about his likeness. He’s come off a lot better than Mark Williams, he looks like he’s answered the eternal question of where all the pies have gone.

Number One Ranked Players
Courtesy of Custom Snooker Scam – the DVLA Con

A friend of mine emailed this week asking if I heard of the website as they had just paid them for, what they believed to be, a driving licence for their daughter. They Googled DVLA, as you would, and found this website at the top of the search results – the sponsored search results.


They filled in the form, paid their money and waited patiently for the driving licence – only to be sent a form which they then needed to forward onto the DVLA and pay AGAIN for the driving licence they thought they had already paid for. In effect they have to pay twice for the driving licence, all because they fell for this awful trick.

So how did this happen?

The sad truth is most people who don’t work online don’t know the difference between Google’s organic results and the paid results, which is where sites such as this manage to fool people. Where the DVLA website ranks #1 in Google for a search on DVLA (as it should) and it also ranks #1 for many associated search terms, it’s only sites like which pay for sponsored listings and thus ‘appear’ to rank #1 to people who aren’t quite so Internet savvy.


In good faith these people will click on the first result and pay their money for what they believe is an application for a driving licence, when what they’re really paying for is a ‘checking service’, one which isn’t needed in the first place. The website simply checks the data you’ve entered to make sure you’ve filled in the right boxes, and charges you for the privilege. So you’re paying for nothing.

So how is this even legal?

The website says on its homepage:

The checking service we provide can be obtained from a DVLA office directly at a reduced fee or you can apply without a checking service where there will be no checking fee payable.

It’s this statement which keeps this website on the side of the law, but a statement many people won’t read or even notice. They’ll simply see the site ranked at the top of Google, click ‘apply’ and pay their money, as all of these people have done, and these people.

As you can see from the comments on the site, many have telephoned to make complaints to (as my friend did) but few receive a satisfactory answer, with some even being cut off from the call. The company knows it is conning people who believe they’re paying to renew their licence, and it doesn’t care.

There are many website such as this charging people for services which are otherwise free, such as the many PPI claims websites and companies charging people a percentage of their winnings for simply sending a letter – a letter you can send yourself for free. They’re parasites sucking money from people who are fooled by their tricks.

My advice is to avoid websites such as this and ensure, before you enter any payment details, you’re on the official site for whatever it is you’re trying to do and you carefully read what it is you’re going to get. Under the Distance Selling Regulations you can demand your money back from scammers such as these, but they don’t all play by the rules or the law, so you may find that’s a dead end.

Admiral Insurance and the paperless letters

I recently received my insurance renewal quote from Admiral for my multicar policy and, for some reason, the quote had more than doubled to over £2,000. This seemed odd as I hadn’t had an accident in the last year and I have an additional year’s no-claims on two cars.

Naturally I telephoned Admiral to find out what the issue was and the Canadian call centre woman I spoke had no idea and wasn’t really willing to help. She did however insist that I had a claim on my record, which related to an incident last year when a woman crashed into my PARKED car and drove off – but luckily a witness identified her and the CCTV backed it up, so she paid for the damage. I notified Admiral of the incident at the time, but didn’t make a claim. They confirmed this after I rang again to tell them the damage was repaired and the woman had paid for it (she settled herself because, according to Admiral when I phoned them, there was no active insurance policy on the woman’s car – seems she was uninsured).

Anyhow – damage was repaired, no claim made and no problems. Not so for Admiral as they insist I have a claim, even though there wasn’t one. I was put through to their Cardiff office to speak to a claims handler where it was confirmed that indeed there was no claim and it shouldn’t be showing. He tried to put me through to another renewal operative, this time in Cardiff, but unfortunately it went through to Canada again where another uninterested woman insisted once again I had a claim.

Left hand meet right hand.

I told them to stick their policy and I’d go somewhere else – especially as, as I explained to the disinterested woman, when I fill out the details on a comparison engine it will ask ‘have you made any claims in the past x number of years’ and my answer of course is no – so Admiral is most likely to come up again – cheaper than the renewal quote. That is in fact exactly what happened, and they were the cheapest, but I’m avoiding them on principle now.

This morning I received two, count them – one, two, letters through the post insisting I return my insurance certificate for my policy number. Both letters were identical with the same policy number, and both were sent in separate envelopes. The dumbest part is yet to come. Because my car insurance is all online I don’t have an insurance certificate, it’s a PDF download in order to be ‘green’ and save the environment – despite Admiral posting TWO identical letters.

Thanks Admiral, but I don’t have an insurance certificate, I didn’t make a claim and I won’t be renewing my policy with you since you have doubled by quote without reason.


The rich keep getting richer

Over the last 24 hours or so this is a phrase I’ve heard a few times from people on the radio and on TV with regards to Maggie Thatcher’s time in power. They choose to complain that, under Thatcher’s premiership, the ‘rich kept getting richer’ as though this was solely down to Mrs T and her policies.

What utter crap.

The rich, as they were dubbed, kept and indeed keep getting richer because they don’t have a ‘spend, spend, spend’ attitude towards money. They don’t view money as something which has to be traded in for material goods in order to appear successful. They don’t waste their money on things they can’t afford. The rich get richer because they view money as an asset to be used to invest, and thus make more money – that’s why they’re rich in the first place.

Now yes, before you say it, there are some rich people who do ‘piss money up the wall’ like there’s no tomorrow, but they won’t stay rich for long and, as such, don’t fit into the bracket of the ‘rich who keep getting richer’.

My niece today awoke to find her shed had been broken into and her bike stolen – by the sort of people who, firstly, would have been rejoicing yesterday at the news Thatcher was dead despite not even being alive when she was in power and, secondly, the sort of people who complain about the rich getting richer and the poor getting poorer. If they want some sort of utopian society where the rich get poorer and the poor get richer so everyone shares the wealth, that’s called Communism, and they won’t like that much either because they’d have to work.

No, stop whinging about the unfair world which allows the rich to get richer because they’ve got the wherewithal and intellect to earn money and grow their wealth and get off your benefit scrounging arses and do it yourselves – and stop breaking into sheds and stealing bikes while you’re at it.


The rich get richer because they work at it. Try it, you may find it works for you to.

So much anger, so little time

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