Once bitten, get bitten again

Whilst delving around my old laptop this weekend I came across a letter dated December 2000 I’d sent to Direct Line insurance.

Remember them? They’re the thieves who paid out the wrong person when my car was stolen last summer, after it had been recovered, and now demand the car back from me.

It seems I really haven’t learned from my mistakes.

Direct Line House
3 Edridge Road
Croydon
CR9 1AG

Dear Mr. P Davis,

It is with some grievance that I must write to you, enclosing your cheque for the sum of GBP10.64. We were told by your customer services staff that there was no charge for cancelling a policy and by doing so we assumed our contact with Direct Line was at an end. We were then very puzzled and infuriated to find a demand for further cash arrive from Direct Line, when we had been assured that this would not happen. Either your customer services staff are not trained in the way that your company conducts its business, or you are simply liars and thieves.

Not certain which it is, as both amount to the same thing; your company cannot be trusted, rest assured that your threat of ‘prohibit you from further dealings with the Direct Line Group’ will not be necessary. I have no intention in ever dealing with your company again.

I trust this is the end of the matter and I do not wish to be contacted by you again, as I certainly will not be contacting Direct Line.

Yours, a very unsatisfied customer,

I’m infuriated I went back to them. Direct Line has done nothing but steal from me for the last seven years. You’d think after they stole from me in 2000 I’d have learned, now they’re trying to steal my car.

That’s it, I swear it. No more!

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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