No cover, no deal

I recently tried to buy a personal PC / mobile phone so I could work on the go, and emailed Dell on their website to find out about WIFI access on one of their products.

No response from them, naturally.

I emailed again, still no response – so I bought one in PC World.

Now, I foolishly tried to order a laptop from them as well, so phoned them this time. They said I couldn’t get it before Christmas, so I said I wasn’t interested – at which point they changed their mind and said they could fast track it. The salesman (who had a limited grasp of the dialect) tried to sell me some extra cover, to which I refused.

He didn’t like this, he then put me on hold and promptly hung up – the twat.

Seems if you don’t buy cover from Dell, they don’t get much commission, so aren’t interested in speaking to you. Last time I’ll be using those arseholes.

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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