I recently tried to buy a personal PC / mobile phone so I could work on the go, and emailed Dell on their website to find out about WIFI access on one of their products.
No response from them, naturally.
I emailed again, still no response – so I bought one in PC World.
Now, I foolishly tried to order a laptop from them as well, so phoned them this time. They said I couldn’t get it before Christmas, so I said I wasn’t interested – at which point they changed their mind and said they could fast track it. The salesman (who had a limited grasp of the dialect) tried to sell me some extra cover, to which I refused.
He didn’t like this, he then put me on hold and promptly hung up – the twat.
Seems if you don’t buy cover from Dell, they don’t get much commission, so aren’t interested in speaking to you. Last time I’ll be using those arseholes.