I just heard from Deborah in the Bristol office of Royal & SunAlliance. It seems the engineer for RSA isn’t going to be looking at my car today, he’s going to do it tomorrow. After all, I’ve waited 16 months why rush. That seems to be their policy. He has however authorised BMW to repair the ariel on the car and to change the lockset, which they should be doing now.
I never actually heard from RSA as to why they’ve reversed their decision on changing the lockset to my car as all along for the past 6 months they’ve insisted they won’t be paying to change the locks, then suddenly they changed their mind.
No doubt the coverage they’ve received on MrDaz.com played some part in their ‘about face’ ;).