Mr Daz

10 Responses to “Kitchens Direct”

1. Jase (10 comments) // Mar 12, 2008 at 12:50 pm

   I got my kitchen from Kitchens Direct. It was a few years ago now.

   In retrospect, the kitchen was way too expensive for what we got. It was only after i ordered the kitchen that i searched on the net for them and found loads of bad press. It scared me considering i just spent near 9k on a kitchen with them.

   But…to be fair..they did exactly what they said they would. They installed it on the days they said they would, they did a good job, the installers were polite and tidy. And, after about 3/4 years, i can say that the kitchen is still there and still looking good and feeling solid.

   Im not sure if i would risk using them again as i feel i am very lucky to have had a problem free installation compared to some of the stories out there.

   The choice is yours!

   jase

2. Karen Fenn (1 comments) // Mar 12, 2008 at 2:39 pm

   I’m very interested in the feedback as I was considering using Magnet or KitchensDirect. I’ll be watching your blog with interest. Long live consumer power! Karen

3. MrDaz (199 comments) // Mar 14, 2008 at 3:40 pm

   Thanks for the feedback Jase, it does look like you may have had a lucky escape with Kitchens Direct from what I’ve read elsewhere. When you Google Kitchens Direct you get loads of horror stories, though no one has contacted me with any yet.

4. Nikki (1 comments) // Jun 2, 2008 at 2:36 pm

   My kitchen was started at the beginning of Feb 08. It still has not been completed. They never return your calls nor do they respond to recorded delivered mail; apart from to acknowledge it. The snag lists are endless but are never completed. Quality is not good at all. More to the point I paid extra as I was told that it would be project managed from A-Z, this was far from the case. I am now going to take them to court!

   Thanking you

5. adam (2 comments) // Jan 25, 2009 at 2:50 am

   Hi there Mr Daz the best thing i can advice is call them out and see if the “sales” procedure matchs what the reviews tell you, if that matchs most likely there after sales procedure will be the same. Problem solved

6. rob (3 comments) // Feb 4, 2009 at 11:22 pm

   I booked a design meeting today but now I have read so many bad things about them, now regretting it and intend to cancel in the morning. I should have listened to my first instincts when they said I would need to leave a deposit to get the current offer prices, and after I gave my address (which is the first thing they ask for!) they wanted to know if my partner would be at home at the same time! This is a blatent hard-sell technique as the perception is that the woman is the gullible one (Ha! – not in my household!!)

7. Sadie (3 comments) // Feb 7, 2009 at 4:23 pm

   Hi there,

   I’ve just had a visit from one of the Kitchens Direct planners. She was a delightful lady and there was no hard sell save the transparent nonsense of special offer only available today and the ridiculously high initial price which was knocked down.

   I wanted to write on here because even if I decide not to go with Kitchens Direct, the planner who came around was excellent and really put in a massive amount of effort to redesign my kitchen in a very, very awkward space.

8. Adrian (1 comments) // May 4, 2009 at 8:03 pm

   Hi

   We had a planner around today and I have got to say she was very good. Price was fairly high but we are not committing yet as we need to make plans with a builder.

   Can anyone offer any tips about knocking them down in price ?

   ROB – reading your comments I feel you are wrong to say they want the female there as well because she “is the gullible one”, the kitchen historically is a predominantly female domain in the house so it makes sense to include them in the decision process. Nothing sexist, just common sense, especially in such a high cost expense.

   Cheers,
   Adrian

9. MrDaz (199 comments) // May 4, 2009 at 8:14 pm

   I think they want the woman there because more often than not she is the decision maker with regards to home improvements. The man will tend to agree with what she says.

   The other angle is that they’ll definitely want both partners there. There’s nothing worse for a salesman to be pitching away and then find out that they’ve pitched to someone who then has to ask permission from someone else. The impact of their pitch will be lessened by you relaying it to your wife. They want both people there to make sure they’re pitching to the right person.

   In terms of haggling, depends on what part of the month you’re in. If you’re lucky you’ll be close to the end of the month and your salesperson will need the sale for their target. If you stall over price you might get it knocked down, you might get more thrown in. One thing’s for sure, don’t sign off on on the day, wait for their closure team to call you a few days later, they’re empowered to offer you more of a discount.

10. Caroline (1 comments) // May 15, 2009 at 2:46 pm

    Hi there,
    I bought my Kitchen and solid Oak flooring from them and managed to get the cost down by simply asking also if it helps they do supply only!! which is where it makes it a lot cheaper this is what we did. Went for a solid wood kitchen as well as work tops, items are good quality and very pleased with them. Now for the negative they supplied some stuff damaged, items took ages to replace and they never answer calls or letters sent when you do speak with someone they aren’t very polite and it did take us a few months to sort. But overall we have a very good solid kitchen and flooring and a very reasonable price, JUST MAKE SURE when the items are delivered that you check them no matter how long it takes even though the driver says he can’t wait and DO NOT HAND OVER THE MONEY if it isn’t!!!
    Hope this helps..