Kitchens Direct
As you know I’m renting my house out in Cwmbran. I’m looking to make some alterations to the house to maximise its rental potential (been watching too much Sarah Beeny) and one of the things I’m hoping to do is to fit a new kitchen. The current one was there when I bought the house in 2003.
For this I was looking at the kitchen company Kitchens Direct. The problem is that I’ve done a little reading up on Kitchens Direct and they seem to have some bad press online. Websites such as ciao.co.uk seem to be brimming with negative comments from customers who have had awful experiences with Kitchens Direct.
Now I know that reviews online can be somewhat biased one way or the other, so I’m not sure whether to believe any of the comments posted online about them. Kitchens Direct either have awful reviews from supposed dissatisfied customers, or they have glowing reviews which look like they may be a little too glowing.
Does anyone have any experience of dealing with Kitchens Direct? If you’ve used them I’d like to know about it, whether I should get my kitchen from Kitchens Direct or not?
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I got my kitchen from Kitchens Direct. It was a few years ago now.
In retrospect, the kitchen was way too expensive for what we got. It was only after i ordered the kitchen that i searched on the net for them and found loads of bad press. It scared me considering i just spent near 9k on a kitchen with them.
But…to be fair..they did exactly what they said they would. They installed it on the days they said they would, they did a good job, the installers were polite and tidy. And, after about 3/4 years, i can say that the kitchen is still there and still looking good and feeling solid.
Im not sure if i would risk using them again as i feel i am very lucky to have had a problem free installation compared to some of the stories out there.
The choice is yours!
jase
I’m very interested in the feedback as I was considering using Magnet or KitchensDirect. I’ll be watching your blog with interest. Long live consumer power! Karen
Thanks for the feedback Jase, it does look like you may have had a lucky escape with Kitchens Direct from what I’ve read elsewhere. When you Google Kitchens Direct you get loads of horror stories, though no one has contacted me with any yet.
My kitchen was started at the beginning of Feb 08. It still has not been completed. They never return your calls nor do they respond to recorded delivered mail; apart from to acknowledge it. The snag lists are endless but are never completed. Quality is not good at all. More to the point I paid extra as I was told that it would be project managed from A-Z, this was far from the case. I am now going to take them to court!
Thanking you