I’m still waiting for Sarah from Direct Line to get back to me, as I’ve left several messages with the claims department. It’s funny; every time I ring up they ask me what the postcode is and the address of the policyholder as a security measure, which of course I don’t know. That’s the point! That’s how they got into this mess in the first place.
I’m trying to tell them that my estranged wife knew that the garage’s insurance company, Royal Sun Alliance, were dealing with the claim when she pushed to get money from Direct Line. This is the bit I don’t understand though, as both myself and Direct Line knew the garage were responsible for the loss of the car, and I was merely informing Direct Line of the theft – yet they still paid out on the car.
Why on earth did Direct Line pay out?
Surely they should have made a few checks first? Didn’t they think it odd that they were forbidden by the policyholder from speaking to legal owner of the car?
- They had no crime number that I know of so couldn’t contact the police to get any information pertaining to the crime.
- They had no contact with the legal owner of the car, me, so couldn’t find out if the car had been recovered or if the other party’s insurer had paid out.
- They had no contact with the other party’s insurer to find out if they had paid out, when obviously they would have, as they were responsible. We all knew this at the beginning.
So why did they pay out???
They foolishly paid out over six thousand pounds on a policy to someone who was NOT the legal owner of the car, when the other party’s insurer were clearly responsible, and had no way of knowing any developments because they refused to speak to me – then they ask me for the car back when they realise they’ve been conned???
Fuck right off!!!
I’m sorry, but I’m the victim of crime. Direct Line has been the victim of fraud it seems, I’m not becoming a victim again because of their stupidity.
Also, for Direct Line, stop leaving messages on my home phone for Hayley to contact you ‘as a matter of urgency’. SHE DOES NOT LIVE HERE ANYMORE!!! Are you really surprised you can’t get hold of her???