Comments on: Home Delivery Network toss my parcel over the gate

By: Sue

Sue — Wed, 21 Dec 2011 14:25:13 +0000

This story concerning HDNL will probably shock a few of the drivers who seem to think the customer is always at fault. November 2010 I ordered a gift for my husband from Amazon in plenty of time for Christmas or so I thought, it eventually arrived in the middle of January 2011! That’s not all though. I live in a farmhouse with no immediate neighbours and have a large guard dog which lets me know when anyone is outside. Posted on the gate is a notice saying this with my telephone number and instructions to sound their horn to get our attention – then no one has a wasted journey, in addition to this my car is parked in the drive. The delivery person ignored this, entered the garden and when the dog barked at him he began to throw stones at it – as if this would make the dog go away? I was lying on the sofa really ill with the flu, got myself outside after about a minute so witnessed what was going on. I shouted to him to quickly get out in case the dog attacked because of what he was doing. I asked if he had read the sign. He said he was not interested in signs and if I wanted my parcel I had to apologise for the dog! He then said the parcel had been at the depot since November but no one wanted to deliver it. When I refused to apologise he threatened to shut the dog up himself and me if I got in his way. I was terribly shaken by this man’s behaviour and didn’t find out until later which company it was. Now the same thing has happened again, order still hasn’t arrived, replacement being sent but I have asked Amazon to use someone else. I should have reported this to the police but I didn’t because I was so unwell and could barely stand up.

By: Andrew

Andrew — Fri, 02 Dec 2011 18:47:16 +0000

I ordered a new sofa set from Littlewoods the other week, recieved it today (delivered by HDNL) all was fine…untill the 2 drivers came into my house to place the sofas in the living room and basicly punched the bottom of it to get it through the door, they also used a floor trolly (I think there called).

Anyway as they left I noticed the lable which said (2-PERSON LIFT ONLY, NO TROLLY) so they broke that rule, I unwrapped them and to my supprise BOTH the sofas bottom wooden support beams are snapped in half and tore the leather.

Because the sofa was covered with cardboard and clingfilm I couldn’t see the damage untill it was too late. This is the second time HDNL screwed me over, before they delivered a mattress to me and dropped it about 3 ft onto my door step and bent the metal rods down the side and it colapsed.

By: Flo

Flo — Mon, 28 Nov 2011 16:01:50 +0000

lass not lad* sorry

By: Flo

Flo — Mon, 28 Nov 2011 15:08:26 +0000

I’m so… actually, i dunno how to explain how am i fed up with home delivery.

I ordered a computer from amazon few days ago and i went to track my parcel at lunch break and oh! It was said that the guys had been there at noon, i was there… moreover, no card left. It’s just a bloody computer !

To be sure to avoid any mistake of delivery, i checked the option to get back the parcel from depot… it is only in the East End of Glasgow and well, i’m bloody scared to get there on my own, as a foreign student and lad at night (well at 4. it is night) and i’m not sure to get the item back.

Anyway, sorry for my bad english…

By: nicola

nicola — Thu, 17 Nov 2011 15:35:58 +0000

cheeky thanks a lot i can spell fine thanks jus a bit ov a lazy typer and it was rushed soz if yu dint get wat i was saying but as long as i got the message across thats fine im not fussed bout spelling anyways dnt b picky …….x

By: Oatabix

Oatabix — Tue, 15 Nov 2011 20:58:15 +0000

Nicola, learn how to use punctuation to construct sentences. Sorry. Anyway, today I was supposed to be getting a delivery from these guys. I waited at home ALL day. It hadn’t arrived by 6 so I checked the delivery status and they had apparently attempted to deliver. I had literally been waiting on the door bell all day. Absolutely shocking service, avoid at all costs.

By: nicola

nicola — Tue, 15 Nov 2011 14:51:54 +0000

as for askin y aint people home to take delivry iv waited all day for allocated delivry day an it aint turned up or they never come wen suppose too its either before of after supposed date

By: nicola

nicola — Tue, 15 Nov 2011 14:48:01 +0000

hhaha but no it aint funny i ordered shoes from littlewoods weeks later id still not recieved them so i called them up to see were they were they said home delivry network had delivered them an they was signed for i told them that this was not possible as i live alone an i aint got them i kno wats happend the stupid hdn driver has took it to wrong adress an got a signitre aqn now some ass hole has a new pair of shoes at my expense as they still billed me anyways after that fiasco i told them from now on all parcels delivered had to be signed for by me only my signutre wich if they go t wrong place no one else should kno wat name it is anyways i oreder a parcel it was suppse to b delivered on v thursday i come home on tuesday an a card puyt through v door sayin parcel in bin fkin shed it was a day early an not signed for an its a good job bin men wasnt due that day ass holes

By: Rob Hammond

Rob Hammond — Tue, 08 Nov 2011 22:21:45 +0000

Yep – Home Delivery Network = total waste of time. Why have I just paid extra for a next day, evening delivery, come home early from work after seeing on the tracking site that my order has been received by them and is scheduled for delivery this evening as planned, to wait in all night, eventually phone up to be told it is Amazons fault they havent despatched it.
Its not the cost, I would pay double the delivery cost if it meant stuff would turn up when it was supposed to, but if you can’t provide the service then why offer it at all.

By: Lily

Lily — Mon, 10 Oct 2011 22:14:33 +0000

FML I have a £999 laptop being delivered tomorrow by HDNL.

Hoping it doesn’t turn up with a smashed screen and water damage!