Comments on: HDNL employee to customers: You are all morons

By: michael

michael — Wed, 11 Aug 2010 15:32:18 +0000

I was a driver for this and other companies I am not sticking up for them bur people forget they have the radio/tv on and cant always here a buzzer. When we take parcels back we get told off why we take them back.

By: KELL26

KELL26 — Mon, 09 Aug 2010 17:17:42 +0000

I have too had bad service from this courier. Iv ordered something from JD sports which guarantee delivery in two working days. It has now been over a week and the selected courier JDs use (HDNL) still messing me about. I rang JDs who said the courier could not enter property on several occasions to leave card through my door (I live in a flat) I told them I have a buzzer and if im not in all my neighbours would let them in if they buzzed and they would sign for me.
I arranged a day for delivery where Id be in. I even gave them my number incase there any probs! I waited in ALL day with my toddler who hates staying indoors allday. No show. I rang them up and I was told there was an attempted delivery at 1:20 but they couldnt enter building!! Iv got a fucking buzzer that works perfectly well! I dont think they even bothered turning up to the property.

By: BadRobbie

BadRobbie — Sun, 01 Aug 2010 14:07:22 +0000

Hi everyone,

I woke this morning (Sunday) to find a HDNL card had been stuffed under my front door. Not only had the driver not bothered to press the doorbell, but, having gained access to the building and then walked up two flights of stairs to my apartment, he didn’t even knock on the door!

The number on the card is a fake. Both HDNL’s premium rate lines automated systems tell me it is not the correct number for my address, and there the trail goes cold. No other means of contacting them apparently, so I just have to accept that my parcel has been stolen by their employee!

Obviously my next call will be to the police.

By: James Goss

James Goss — Wed, 07 Jul 2010 17:05:57 +0000

Oh, I’m so pleased to have found your blog. HDNL are AWFUL. The worst thing about them is that even Amazon don’t know if your package is going to use the Royal Mail or not. I tried asking them if it was possible to specify “NOT HDNL” when ordering, but it isn’t.

Fair does – if you know you’re ordering from a courier, you expect to be under house arrest till the package turns up. But Amazon have turned ordering into a crazy Russian Roulette where your book may come by post (yay!) or by HDNL (boo!) with the customer choice ripped out and stomped up and down on.

By: brad

brad — Wed, 30 Jun 2010 09:05:57 +0000

Just to give both sides:
I have waited in for deliveries all day to no avail not necessarily from HDNL.
However as I am currently out of work I recently did some deliveries for HDNL:
Received call from agency about 2pm asking if I was still looking for work and how quick could I be there.
Depot is about 45 minutes from where I live and as i wasn’t at home had to call home to pick up my PSE.
Arrived at depot 15:10.
Given a van (my own sat nav) and 20 parcels to deliver. with itinerary sheet for signatures.
Now I should have checked the sheet against the parcels as after deliverin most of them on the itinerary I realised I had more parcels.
Whilst the itinerary is in post code order this does include some doudling back if you are not familiar with the area.
However now when I checked the addresses on the remaining parcels I had to double back even more.
Of the 20 parcels I had i did not deliver 2, one i could not find the property as this was in the sticks somewhat and as you are all aware sat nav’s are not all that accurate. I asked at three properties in the postcode area and none new of the property. One of them aws actually indicated as the property by someone I asked earlier however when i tried to deliver nobody was in, i later called in on one of my doubling back scenarios only to have it confirmed it wasn’t them.
The other i couldn’t deliver as it was to a establishment for naughty people and they wouldn’t take deliveries after 7pm it was now 8:30 pm.
Many of the addresses were housenames with no numbers which can at times make it difficult to find the property especially if the name is not visible from the road!
I had one that shared the name with a pub on the same road, the pub was relatively easy to find however the actual propert was behind a large hedge which made it difficult. Also there was nobody at home so I left the parcel with the property next door (No10) why couldnt the people use this information to make it easy to locate their property.
I got back to the depot at 9:15 pm and home at 10pm.
I am still trying to decide if I should go back for more.

By: Stu

Stu — Thu, 17 Jun 2010 11:12:39 +0000

Just to add my piece….

my parcel is a week late and ‘lost in the warehouse’ – although they told Amazon they can’t find my address…a large business park near a university in a small village. Can’t be that hard can it?

By: Tracy Wood

Tracy Wood — Mon, 14 Jun 2010 12:22:38 +0000

I have waited in all morning (monday) for a delivery of an order I made on Thursday. I paid extra for next day delivery. I received a text from HDNL to say delivery would be between 7-noon. It’s now 13.30, and have just called the depot to be told it’s on the van and could be here anytime between now and 7pm. Can they leave it next door? No – because the recipient has to sign……and I thought internet shopping was meant to save you time….Jeez !

By: Anonymous

Anonymous — Wed, 09 Jun 2010 11:14:00 +0000

Hello there!

Upon reading this article, I recall using this service quite some time ago to deliver a router issued by my ISP, which they failed to deliver and was sent back to the ISP… they’re too incompetent to ring a god damn door bell (I live in an apartment).

This time, they’ll be delivering a larger product, which I’ve been waiting for, for some time, and which is not only valuable but very large. I’m slightly worried on how the hell they’re going to deliver this product if they aren’t even competent enough to deliver a router (which is a hell of a lot smaller).

I’m camping downstairs, which means, if I do see a HNDL van pop up then I’ll have to run downstairs as fast as I can to retrieve the package, it’s already 12 and the package left a centre which is based only 31 miles from where I currently am and which left their office at approximately 9am.

By: Linzi

Linzi — Fri, 14 May 2010 17:45:00 +0000

(Friday) Just got off the phone to HDN customer services… my item was ordered through Prezzybox on Tuesday night, i paid £5.95 for express next day delivery and was expecting it Thursday. i got it delivered to my work address as i knew there would be no one at home. nothing appeared on Thursday. I tracked the parcel through Prezzybox and HDNL online thursday night, it said attempted delivery and card left… invisible card perhaps? i’d stayed in all lunch time to await my parcel, which I needed for Saturday to give as a birthday present, so i know no one came to the door. The driver could have left the parcel at a neighbour’s, we have plenty! As i said, I’ve just got off the phone to them. the guy was very polite and tried to be helpful, he told me that they depot had admitted it was miss-sorted, not sure what that means, and that it was guaranteed to be delivered tomorrow (saturday). that’s great, but we’re shut tomorrow!!! I told him that and he said (very confidently) that i could have it delivered to my home address. i kinda knew it wouldn’t happen because i’d read the comments from previous people but nonetheless, i hung on for 10 minutes while he found out about changing the address… no can do, its guaranteed for delivery and so cant be changed at all… sorry Uncle John, you cant have your presents cos they’re in Southampton…
Anyhoo, they cant change the address but they can change the date! my parcel will, apparently, be at my work address on Monday… let’s hope it gets through the front door this time…

By: MRS MCGINN

MRS MCGINN — Tue, 11 May 2010 13:20:57 +0000

I too have experience three months of hell from HDNL, they have a rip off 0871 prefixed phone number which costs 10 pence a minute and this is for you to listen to their useless nasty full of attitude tone of voice, I don’t mind staying in to receive a delivery as s long as I know when its coming and I don’t mind giving them another delivery address after I have been carded if only they delivered it correctly to the named address to which they did not. I don’t mind calling in the am to make sure I am getting a delivery because they are so useless and incompentent and can’t email you but if only they told you the truth and could find the delivery on their system to which they cant. My phone bill is phenomenal and its all down to HDNL they are all useless the suck at customer service, they talk to you with an attitude, they think you are there for them when in fact “hello HDNL” you are actually there for the customer. They have fed me lie upon lie upon lie, I get exasperated with them I have moaned at Esprit about them and Esprit have said they received many complaints about them. Luckily my delivery guy when I actually see him is a friendly chap but little does he know that the people behind all the actual deliveries suck at customer service and need to find other jobs, yes HDNL I hope your company directors reads this and does something about it.