Comments on: HDNL employee to customers: You are all morons

By: CReeves

CReeves — Sat, 03 Dec 2011 20:37:03 +0000

It saddens me and shocks me that at a time of economic hardship, and at a time that all companies and individuals of working age are feeling the pinch, that such stories continue to plague the Home Delivery Network. It equally saddens me to see ‘employees’ of the company, openly attacking customers, calling them names, insulting the very people that inadvertently pay their wages, AND give enough information to the wider internet public which can reveal their identities to their employers.
In relation to the contents of HDNL employees comments on this site, as a customer I am extremely concerned; And thanks to such comments, I have printed off all comments and information relating to the employees on this site, and I have already initiated a senior management complaint to the HDNL\Yodel board with a view to identifying the individuals who are stupid enough to tarnish the company name, and for the appropriate action to be taken against them.

It is not acceptable for an employee of ANY company to openly and with such verocity attack the customers of their employer. Perhaps if these individuals (One of whom has been very vocal and has confirmed he works at the Heathfield Bovey Tracey depot) had an ounce of sense in their brains, they would value the fact they have jobs at these times, and refrain from such behaviour rather than bring their company into such disrepute.

I can confirm an investigation is already underway at HDNL, and rest assured that as and when (and they WILL) these employees are identified, the appropriate action will be taken against them.

Thank you.

By: Unbeatable logic

Unbeatable logic — Tue, 27 Sep 2011 12:11:08 +0000

It’s unbelievably hard isn’t it? You order a parcel and damn! It doesn’t get delivered in the half an hour you’re in your house during normal business hours. God darn it! If only all deliveries occurred between 8.00am and 8.30am! If only there was a way to get your item dispatched to a different address that you might actually occupy for most of the working day. What’s that you say? The function called “Dispatch to a different address”? The function that most retailers such as Amazon, Tesco etc provide? God no? Surely you don’t think? Oh no….Yes, I am afraid so. I have never in my life worked for a company that doesn’t allow it’s employees to order personal products to their place of work. No wonder half of these complaints are in broken Jeremy Kyle-esque pig English, idiots.

A UPS driver.

By: j craddock

j craddock — Tue, 30 Aug 2011 08:03:13 +0000

quite amusing your website is actually advertising parcel delivery companies that use yodel(parcel to go)the reason all these companies use any delivery service is all about profit,They dont care about customer service,they have no regard for the customers or the over worked drivers,just abou their money.

By: Vix

Vix — Mon, 18 Jul 2011 09:11:47 +0000

It’s all well and good saying ‘be at home’ when they arrive. I was at home, by the time I got to the door he’d already gone. No info written on the card except on circle around..a signature is required. I may not be the fastest mover at 6 months pregnant, but I moved as fast as I could. It’s not difficult to wait a few seconds for the person to answer the door.

By: Marky h

Marky h — Fri, 24 Jun 2011 11:29:55 +0000

I was a hdnl driver! Its all good people complaining about there parcels being left, but at the end of the day being a parcel courier isnt exactly the easiest job in the world especially when u have timed orders to deliver!
Its simple make sure u are home to receive ur goods or get a saturday delivery arranged! The drivers have every right to come onto this blog and explain the situation, until u have been a delivery driver u will never understand some of the pressures we have to go through all in the name of customer service

By: Mr Jones

Mr Jones — Fri, 18 Feb 2011 14:41:13 +0000

A response to Michael Ives. As you rightly state you cannot make sweeping comments however this is company wide, my experience using them as a service for my business I held on as long as I could. I had 3 different area managers, ALL incompetent and ALL could not do the job properly.

We moved office in this time switching depots, both depots were as bad as each other.

So yes you cannot make sweeping statements as there will (to flip your comment round) always be individuals who are up to the task as you seem to be in this case, however as with yourself you were a temp. They get their prices down using temp unqualified drivers and sometimes get lucky with the odd golden nugget who cares but on the whole they wree very bad and I used them long enough to know.

No one wants to switch souriers and even though they were the cheapest service I could find and I negotiate hard with my delivery companies, the cost in poor service greatly out weighed any savings.

Since switching I have seen my customer service issues with delivery drop to near none, previously I was overwhelmed by it. Cost savings are massive and easily out weigh the extra cost of courier to have someone who can do their job.

I used to have to check or call HDNL EVERY DAY, my new courier I realised today I had forgotten to do my routine track and trace check on my parcels as I never get complaints.

It is a simple job. Pick up packages, put them in boxes, load on van and ring a door bell. My new courier proves it is that simple, HDNL prove they are incompetent. Worst company I have ever had the mispleasure to deal with and yes they are rude, especially the depots.

By: Amy Turner

Amy Turner — Mon, 07 Feb 2011 12:59:48 +0000

im rather pissed off at HDNL im waitin for a package to come i paid 1st day delivery on and no sign yet i ordered it thursday its now monday and it may only have been a few days but surely they gat paid for deliverin this stuff so why the fuck dont they do their jobs properly and as for the customers walkin to the shops to pick it up how about the HDNL poxy fuckin employers walk and deliver it here they get paid we dont. Get it fuckin sorted wankers

By: Michael Ives

Michael Ives — Tue, 01 Feb 2011 13:25:33 +0000

Having read many of the post regarding HDNL service it is quite clear that many of the recipients have had a poor service. In fact it is also obvious that some have had hardly any service at all. However, to make sweeping, derogatory generalisations about the company and its employees I feel is neither accurate or helpful.
The company has a lrage workforce and is responsible for delivering many millions of parcels each year. To suggest that it and its employees is totally useless is irrational and consequently not accurate.
Clearly very company makes mistakes, it is inevitable and I would be very surprised if all the posters haven’t made mistakes at work sometimes. Some more than others.
I have just completed a period of employment as a temporary driver with the company and can assure you all that I cannot relate to many of the negative comments. Whilst employed with HDNL I found the drivers to be hard working, bright and well motivated. They have a very difficult job to do under what is ever increasing pressure and in sometimes harsh, (and dangerous) conditions. In fact, many times I have wondered just how they manage to deliver that number of parcels. I think the answer can only be through hard work. I know I worked hard, was never rude to people and always tried my best to get the parcel to the right person.
Actually, my main gripe was always delivering to houses where the occupiers had not bothered to attach either a house number or a house name. You might be surprised how many properties, ( including very expensive ones) do not have this facility.
Howver, I do agree with the the posters who state that it is unaccepatble for the company to not have either a telephone number or complaints procedure. This does seem to be a helpful element that is lacking.
In summary, please do not tar all with the same brush even if you have a genuine complaint. I know I certainly treated cutsomers individually – and politely!

By: Rita WIlliams

Rita WIlliams — Mon, 24 Jan 2011 15:18:46 +0000

Just to let you know, HDNL are still throwing parcels over gates in Reading. I sent my daughter a gift fro Amazon. It was out on the HDNL van in the Reading area all day. There was someone in all day. Some time after 9pm it was thrown over the back gate into a pool of mud! The parcel was clearly marked KINDLE with care etc. It was only by chance that I checked to see if it had been delivered and rang my daughter, who then went outside to find that the delivery person had not even tried to ring the doorbell but had just thrown it over a high back gate onto a muddy concrete path. This is not a case of being out when a parcel is expected but of a driver who is too lazy to ring a doorbel !!!!

By: loopy

loopy — Fri, 31 Dec 2010 16:33:38 +0000

An update, looks like I was right from word go someon e has
stolen my parcel more or less confirmed today………………..
what they said it they do not know where it is, could have been
misplaced, lost or even sent to the Isle of Man, Reading between
the lines it has been stolen. So these People are not only Liars
but Thiefs as well something really needs to be done about this
company.