HDNL employee to customers: You are all morons
Since my post just over two years ago about how a HDNL driver threw a parcel over a gate, into a puddle, the post has received over 250 comments from angry HDNL customers, and arrogant, racist drivers who work for Home Delivery Network and insist on insulting their customers. The latest comment is by no means the worst, but the abrupt way that the imbecile chose to call all HDNL customers morons in his opening tirade is indicative of the attitude of the company towards its customers.
I particularly like the badly written line that reads: “Get off you fat arses and walk to the fucking shops”
The comment can be read below, and here, and you can read the original post (with the 250+ comments) here.
HDNL Employee
hdnl.co.uk
a@b.com
86.159.220.35
Submitted on 2010/01/23 at 1:39amYou are all morons. Do not use a 7am-7pm delivery company if you are going to be at work. I got an idea for you… Get off you fat arses and walk to the fucking shops…? Makes sense. If you order something be in for delivery! Hell its not hard people. What are you gaining bitching on this website? Why not just pick up a Thompson Local and ring the depot if you have a problem?? HDNL has a 99% delivery sucess rate, and with customers like Amazon moving more parcels through our network than in the past due to failures by other companies its hard to believe we’re as bad as you lot make out.
I'm an Affiliate Marketeer, SEO, web developer and all round Internet personage. I run a network of content websites on a variety of different subjects. I'm also victim to some of the worst luck in the world, and I tend to Blog about all of it here. 
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I think you’ll find he isn’t calling ALL HDNL customers ‘morons’ at all, just the handful of the ungrateful, unreasonable whiners who congregate on this forum.
As for ensuring you’re home to receive goods which you have ordered beforehand, he makes a very valid point. It’s simply a matter of common sense.
Thanks for clearing that up Andy. So the Home Delivery Network driver is calling all of the customers who have posted on this website ‘morons’… that’s much better
Morons is abit lite….
Dickheads is a bit better!
It’s companies like Amazon I feel sorry for. They’re associated with Home Delivery Network, whose drivers seem to flock to this website calling their customers all the filthy names their intellect can muster.
It’s a great PR lesson though; wonder when it will be learnt?
Do we fail to mention that certain suppliers such as Amazon and Play.com are bloody based in India and customers are calling up wanting a delivery service to rectify the problems that the suppliers have made.
I too have fallen victim to this company. I had a parcel collected for me and delivered to me. When It arrived the driver was holding it like he had fake arm and letting it drag just short of the ground. He put it down on the floor and said sign here and legged it smartish. I turned the box round and there was a massive hole in the box. The goods were broken inside as was the quite substantial foam packaging. I contacted their depot and was informed that a manager would contact me. They didnt. I wrote to them. They contacted me two weeks later. I was advised to contact the company on ebay whom had arranged for them to be the couriers on my behalf. This company said that a claim for compensation was unlikely as they had 14 days to submit a claim. So thanks to this useless company I have not only had to bin th damaged all in one scanner and printer, but have had to bin about a hundred unused ink cartdridges for the printer, and buy a new printer. I can descibe this company in two words. Fu**ing Useless. Sadly this appears to be the case with a lot of couriers. Once they get your money the dont give a fu** about your good or what state you get them in. The governement should be fining these companies heavily, and the companies should be sacking useless employees. After all the item could be invaluable for sentimental reasons to someone or be something a young kid has dreamed of owning. Nobody wants a pile of sh*t to arrive and then to be ripped off.
Oh and thanks Andy, you are right. After reading these posts you can understand why both parties are irate. But at the end of the day, posting on this morons blog will not help get a parcel to you.
lol, just another point. Mr. Daz. claims to be ‘Ruler of the Internet’. Does this give him the right to post e-mail addresses that are given in confidence? I request the e-mail address posted is removed. I also notice my IP address has been posted! Good luck with that people… does Mr. Daz really think I pay for a static IP? What a moron!
I too have had issues with HDNL – I ordered a pair of trainers from Size, had the day off work especially to get the package, waited all day but to no avail.
When i went to check the hall in the block of flats where i live, a calling card had been left saying they’d attempted to order the package, yet they’d never rung the door buzzer! (i’d not miss it, it’s very loud and my flat is only small!)
I subsequently asked if i could change the delivery address and they refused, so i asked for it to be left with a nieghbour who then refused to accept the parcel.
The package is now back at the suppliers.
I can’t believe that a delivery company would be so unhelpful as to not allow an address change, and i can’t believe that Size would use such a poor delivery company.
I have contacted Size customer service and I await their feedback as to what my options are. Not happy at all!
I’ve had problems with this company too, ordered from topshop.com last tuesday, it was express delivery before 2pm which is a fiver but i wanted it in the next couple of days so just figured it would be worth it. They apparently “attempted” a delivery on the following friday, which isn’t even express delivery anyway, and according to HDNL the courier left a calling card at the reception desk in my student halls, they didn’t. Rang up to rearrange another delivery for the following monday, didn’t get delivered again, they said they left a calling card again, which they didn’t. Rang up again on monday, rearranged the delivery again for tuesday, and once again, no parcel, and no calling card. Completely useless.
The person I spoke to on the phone said that the courier had tried to deliver it, i.e. realised it was student halls they were delivering to and thought there would be noway of getting in so decided to bugger off and not bother at all, when there’s actually 24-7 security guards that would have signed for it. I still haven’t had my parcel, never again will I use this shite company.