Comments on: HDNL Complaints http://www.mrdaz.com/hdnl-complaints/ So much anger, so little time Tue, 07 Feb 2012 15:46:02 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Andi http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17819 Andi Wed, 01 Feb 2012 07:38:02 +0000 http://www.mrdaz.com/?p=924#comment-17819 Hi guys, I saw this and my heart immediately fell. I ordered a phone from ASDA direct, the HTC evo 3D none the less. It was to be delivered by HDNL yesterday!! On my Birthday as I specified named day delivery. Nothing showed up and now I have lost all faith in the company. I don't even get any tracking information. Thanks to the site Parcel2Go.com I know it is at the depot, and it arrived on the 30th!! And still nothing. If I ever see HDNL as my courier again I think I might rethink my decision on purchasing it. This has been an awful experience and ruined a perfectly good day. Hi guys,

I saw this and my heart immediately fell. I ordered a phone from ASDA direct, the HTC evo 3D none the less. It was to be delivered by HDNL yesterday!! On my Birthday as I specified named day delivery. Nothing showed up and now I have lost all faith in the company. I don’t even get any tracking information. Thanks to the site Parcel2Go.com I know it is at the depot, and it arrived on the 30th!! And still nothing. If I ever see HDNL as my courier again I think I might rethink my decision on purchasing it. This has been an awful experience and ruined a perfectly good day.

]]> By: Junior charles http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17547 Junior charles Sat, 17 Dec 2011 10:43:38 +0000 http://www.mrdaz.com/?p=924#comment-17547 Hi, despite my many purchases and good experience with shopping online with Amazon, I have to say that HDNL are RUDE, INCOMPETENT and should not be in the delivery business. I ordered an Internet Tablet on 8th Dec with a delivery estimate: 15 Dec 2011. Information on Amazon.co.uk says the item has been dispatched. However I tracked the package online and through the Home delivery network website which stated that the item had an Arrival Scan at the Wembley Depot on 12th December. So I waited in all day on the 15th dec, and no one turned up and no phone call. I called them, to be told that the item was not loaded on the van as they have too many packages to deliver. I was told that it would be marked as "urgent" and delivered the next day. So I waited in for another day.... and guess what, no one turned up and no phone call. So I called the Wembley branch to actually inquire about picking the item up myself, but I was told that the item has NOT been located as of yet and therefore no point coming down, and that someone would ring me back. No one rang me back. So the next day (17 Dec) I called them in the morning to be told that wait until 10 O'clock as the drivers are loading, so I told them I'll just drive down to the depot if I dont hear anything by then.......They called me at 9.59 saying "your item is lost" you need to contact Amazon ...At this point my blood is boiling. WORD OF WARNING TO ANYONE BUYING FROM AMAZON, IF YOU SEE HDNL ON YOUR DELIVERY ORDER, DO NOT ORDER IT..... Hi, despite my many purchases and good experience with shopping online with Amazon, I have to say that HDNL are RUDE, INCOMPETENT and should not be in the delivery business. I ordered an Internet Tablet on 8th Dec with a delivery estimate: 15 Dec 2011. Information on Amazon.co.uk says the item has been dispatched. However I tracked the package online and through the Home delivery network website which stated that the item had an Arrival Scan at the Wembley Depot on 12th December. So I waited in all day on the 15th dec, and no one turned up and no phone call. I called them, to be told that the item was not loaded on the van as they have too many packages to deliver. I was told that it would be marked as “urgent” and delivered the next day. So I waited in for another day…. and guess what, no one turned up and no phone call. So I called the Wembley branch to actually inquire about picking the item up myself, but I was told that the item has NOT been located as of yet and therefore no point coming down, and that someone would ring me back. No one rang me back. So the next day (17 Dec) I called them in the morning to be told that wait until 10 O’clock as the drivers are loading, so I told them I’ll just drive down to the depot if I dont hear anything by then…….They called me at 9.59 saying “your item is lost” you need to contact Amazon …At this point my blood is boiling. WORD OF WARNING TO ANYONE BUYING FROM AMAZON, IF YOU SEE HDNL ON YOUR DELIVERY ORDER, DO NOT ORDER IT…..

]]> By: Paul http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17495 Paul Tue, 13 Dec 2011 15:55:29 +0000 http://www.mrdaz.com/?p=924#comment-17495 Hi all, I have been buying online for 4 years and have had hundreds of items in all shapes,sizes and prices delivered to my door. In all that time I only ever had one hiccup, and that was with my first ever purchase. I got hit with the old "you were out and we left a card" excuse. Of course no card was ever found but it does not matter as I called them and arranged another delivery next day which arrived OK. That was with "City-Link" but I have had all the couriers deliver to me in the 4yr period including HDNL and have always been satisfied with the service. I have had PC's, laptops, large screen LCD TV's and games consoles to name a few of the more fragile items I got dropped off to me, and I have also never received a damaged product (touch wood) I am just waiting for a set of Razer Megalodon Gaming Headset from Amazon for my sons christmas. It was part of a bigger order but these came from Germany for some reason. HDNL delivered the other items in the order very quickly but I just checked the tracking online and it said the item was back in the depot after being out for delivery today! I called HDNL up and was told driver could not gain entry to the building so I arranged another delivery for tomorrow so here's hoping. I guess what I am saying is by far the majority of drivers are good hard working folk that get tarred with the same brush as the other guys who try and take short cuts to make their quota for the week or whatever. It is true what they say about "no news is good news" as it is a fact that no one starts a blog to tell the world that their "3 pack of Y-front briefs" arrived on time do they now??! Paul Hi all, I have been buying online for 4 years and have had hundreds of items in all shapes,sizes and prices delivered to my door.
In all that time I only ever had one hiccup, and that was with my first ever purchase. I got hit with the old “you were out and we left a card” excuse. Of course no card was ever found but it does not matter as I called them and arranged another delivery next day which arrived OK.

That was with “City-Link” but I have had all the couriers deliver to me in the 4yr period including HDNL and have always been satisfied with the service. I have had PC’s, laptops, large screen LCD TV’s and games consoles to name a few of the more fragile items I got dropped off to me, and I have also never received a damaged product (touch wood)

I am just waiting for a set of Razer Megalodon Gaming Headset from Amazon for my sons christmas. It was part of a bigger order but these came from Germany for some reason.
HDNL delivered the other items in the order very quickly but I just checked the tracking online and it said the item was back in the depot after being out for delivery today! I called HDNL up and was told driver could not gain entry to the building so I arranged another delivery for tomorrow so here’s hoping.

I guess what I am saying is by far the majority of drivers are good hard working folk that get tarred with the same brush as the other guys who try and take short cuts to make their quota for the week or whatever.

It is true what they say about “no news is good news” as it is a fact that no one starts a blog to tell the world that their “3 pack of Y-front briefs” arrived on time do they now??!

Paul

]]> By: london buses http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17378 london buses Sun, 04 Dec 2011 00:00:12 +0000 http://www.mrdaz.com/?p=924#comment-17378 why do all these big companys use this s..t company home delivery .littlewood use them .i have had four times my parcel not delived ..each time they said no one is in ... home delivery also work with yodel . yodel is the same the deliver parcel for argos but the do the same '''' this is a qustion to yhese companys why dont you get out off your office and do some work checking your drivers . why do all these big companys use this s..t company home delivery .littlewood use them .i have had four times my parcel not delived ..each time they said no one is in … home delivery also work with yodel . yodel is the same the deliver parcel for argos but the do the same ”” this is a qustion to yhese companys why dont you get out off your office and do some work checking your drivers .

]]> By: Simon http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17174 Simon Thu, 17 Nov 2011 14:05:56 +0000 http://www.mrdaz.com/?p=924#comment-17174 The biggest issue for me is a fundamental problem with HDNL's (myyodel?) business model. They will turn up (often unannounced) sometime between 7am and 7pm. Guess what, people have lives and might well not be in. I ordered something the other day. It's too large to fit in my car so it needs to be delivered in a van. I had no idea who would be used to deliver but it seems HDNL tried to deliver (unannounced) sometime between 3pm and 7pm on a Saturday - I'm guessing at the time because there was no card when we went out and there was a card when we returned. We rearranged for today. My wife has been in since 7am - no sign of them yet. She'll have to go pick up the kids from school soon. Not something she can choose not to do. HDNL are no help - in this day and age can they really not have any idea where their vans are? Surely they're all hooked up to some GPS system? If we were told the driver was 5 miles away, my wife could hang on. If we're told he's 50 miles away, she knows she has chance to go pick up the kids. If we have no idea then she may well not be in. And in that case, the driver will have to stop by again. That must cost money. Whay do amazon and like use a firm which appears determined to irritate their customers? The biggest issue for me is a fundamental problem with HDNL’s (myyodel?) business model.

They will turn up (often unannounced) sometime between 7am and 7pm. Guess what, people have lives and might well not be in.

I ordered something the other day. It’s too large to fit in my car so it needs to be delivered in a van. I had no idea who would be used to deliver but it seems HDNL tried to deliver (unannounced) sometime between 3pm and 7pm on a Saturday – I’m guessing at the time because there was no card when we went out and there was a card when we returned.

We rearranged for today. My wife has been in since 7am – no sign of them yet. She’ll have to go pick up the kids from school soon. Not something she can choose not to do. HDNL are no help – in this day and age can they really not have any idea where their vans are? Surely they’re all hooked up to some GPS system?

If we were told the driver was 5 miles away, my wife could hang on. If we’re told he’s 50 miles away, she knows she has chance to go pick up the kids. If we have no idea then she may well not be in.

And in that case, the driver will have to stop by again. That must cost money.

Whay do amazon and like use a firm which appears determined to irritate their customers?

]]> By: Steph Clark http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-17148 Steph Clark Tue, 15 Nov 2011 15:38:12 +0000 http://www.mrdaz.com/?p=924#comment-17148 OK, so i actually HATE HDNL with a passion… i order from littlewoods and unfortunately HDNL work with them. Ive always had problems…simply because the drivers seem to be so damn lazy they dont even bother leaving their van and pressing 4 buttons on the intercom to deliver my parcel. I am actually sitting at home waiting for them to deliver a parcel they should have delivered over a week ago…. and each time, the driver hasnt even bother pressing those 4 buttons to ring the intercom…. this is 8th attempt. So far it hasnt even been loaded onto the van but they have assured me it will be delievered today. Also, doesnt help that this parcel was a birthday present, which is why i paid like £6 to have it delivered on a specific day… that birthday has passed and my partner is still waiting for his present. I am sick of taking time off work, ive lost a weeks pay already through their w****r drivers laziness. And if i hear “ill get a manager to call you back” once more i will punch someone. Anyone know who the ombudsman is for HDNL?? As they reckon they dont have to tell me and wont. P*** takers is an understatement OK, so i actually HATE HDNL with a passion… i order from littlewoods and unfortunately HDNL work with them. Ive always had problems…simply because the drivers seem to be so damn lazy they dont even bother leaving their van and pressing 4 buttons on the intercom to deliver my parcel. I am actually sitting at home waiting for them to deliver a parcel they should have delivered over a week ago…. and each time, the driver hasnt even bother pressing those 4 buttons to ring the intercom…. this is 8th attempt. So far it hasnt even been loaded onto the van but they have assured me it will be delievered today. Also, doesnt help that this parcel was a birthday present, which is why i paid like £6 to have it delivered on a specific day… that birthday has passed and my partner is still waiting for his present. I am sick of taking time off work, ive lost a weeks pay already through their w****r drivers laziness. And if i hear “ill get a manager to call you back” once more i will punch someone. Anyone know who the ombudsman is for HDNL?? As they reckon they dont have to tell me and wont. P*** takers is an understatement

]]> By: Kelly Linstead http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-16943 Kelly Linstead Thu, 27 Oct 2011 23:36:18 +0000 http://www.mrdaz.com/?p=924#comment-16943 This is apparently what has been going on with my parcel!! Surely you'd give up delivering after a few attempts and leave a card to reschedule???? Delivery tried,awaiting instruction 27/10/11 07:21 GATESHEAD SERVICE CENTRE Delivery tried,awaiting instruction 26/10/11 07:02 GATESHEAD SERVICE CENTRE Delivery tried,awaiting instruction 25/10/11 06:23 GATESHEAD SERVICE CENTRE Delivery tried,awaiting instruction 24/10/11 06:30 GATESHEAD SERVICE CENTRE Delivery tried,awaiting instruction 22/10/11 07:43 GATESHEAD SERVICE CENTRE Delivery tried,awaiting instruction 21/10/11 06:28 GATESHEAD SERVICE CENTRE Scanned as part of secure process 20/10/11 GATESHEAD SERVICE CENTRE Parcel returned to delivery depot 20/10/11 13:06 GATESHEAD SERVICE CENTRE Held - Awaiting Booking-In Date 20/10/11 11:15 GATESHEAD SERVICE CENTRE No One To Receive Card Left 19/10/11 10:07 GATESHEAD HOME DELIVERY No One To Receive Card Left 18/10/11 09:11 GATESHEAD HOME DELIVERY No One To Receive Card Left 13/10/11 16:20 GATESHEAD HOME DELIVERY Parcel with courier for delivery 13/10/11 GATESHEAD HOME DELIVERY Out for delivery 13/10/11 08:41 GATESHEAD HOME DELIVERY Passed to delivery courier 13/10/11 05:56 GATESHEAD SERVICE CENTRE Arrived At Depot 13/10/11 05:42 GATESHEAD SERVICE CENTRE Departed Depot 12/10/11 19:45 HATFIELD TERMINAL Arrived At Depot 12/10/11 19:42 HATFIELD TERMINAL Parcel data received awaiting coll. 12/10/11 NORTHAMPTON SERVICE CENTRE This is apparently what has been going on with my parcel!! Surely you’d give up delivering after a few attempts and leave a card to reschedule????

Delivery tried,awaiting instruction 27/10/11 07:21 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 26/10/11 07:02 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 25/10/11 06:23 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 24/10/11 06:30 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 22/10/11 07:43 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 21/10/11 06:28 GATESHEAD SERVICE CENTRE
Scanned as part of secure process 20/10/11 GATESHEAD SERVICE CENTRE
Parcel returned to delivery depot 20/10/11 13:06 GATESHEAD SERVICE CENTRE
Held – Awaiting Booking-In Date 20/10/11 11:15 GATESHEAD SERVICE CENTRE
No One To Receive Card Left 19/10/11 10:07 GATESHEAD HOME DELIVERY
No One To Receive Card Left 18/10/11 09:11 GATESHEAD HOME DELIVERY
No One To Receive Card Left 13/10/11 16:20 GATESHEAD HOME DELIVERY
Parcel with courier for delivery 13/10/11 GATESHEAD HOME DELIVERY
Out for delivery 13/10/11 08:41 GATESHEAD HOME DELIVERY
Passed to delivery courier 13/10/11 05:56 GATESHEAD SERVICE CENTRE
Arrived At Depot 13/10/11 05:42 GATESHEAD SERVICE CENTRE
Departed Depot 12/10/11 19:45 HATFIELD TERMINAL
Arrived At Depot 12/10/11 19:42 HATFIELD TERMINAL
Parcel data received awaiting coll. 12/10/11 NORTHAMPTON SERVICE CENTRE

]]> By: Kelly Linstead http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-16942 Kelly Linstead Thu, 27 Oct 2011 23:33:09 +0000 http://www.mrdaz.com/?p=924#comment-16942 I have just tracked a parcel I didn't even know I was waiting for, until today!! (open uni materials) It states they have been to my house on 9 different occasions when nobody has been in and they left a card!! I have no cards, not even 1. Apparently they even attempted delivery this morning at 7.02am. That's funny as I have a 16 month old son who was up since 6am!! What i find astounding is that all the delivery times are between 5.30am - 7.30am. Where else would I be with a young baby???? Found a number on their site (took forever to find)!! Will ring tomorrow and see what s**t they reel off. I wouldn't usually slate a company, like I said i didn't know a parcel was on it's way until I went on OU site tonight but why lie?? Clearly nobody has been here & there's plenty of places they could have left it if they had been! RANT OVER :) I have just tracked a parcel I didn’t even know I was waiting for, until today!! (open uni materials) It states they have been to my house on 9 different occasions when nobody has been in and they left a card!! I have no cards, not even 1. Apparently they even attempted delivery this morning at 7.02am. That’s funny as I have a 16 month old son who was up since 6am!! What i find astounding is that all the delivery times are between 5.30am – 7.30am. Where else would I be with a young baby???? Found a number on their site (took forever to find)!! Will ring tomorrow and see what s**t they reel off. I wouldn’t usually slate a company, like I said i didn’t know a parcel was on it’s way until I went on OU site tonight but why lie?? Clearly nobody has been here & there’s plenty of places they could have left it if they had been! RANT OVER :)

]]> By: Paul Knock http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-16861 Paul Knock Mon, 17 Oct 2011 11:15:55 +0000 http://www.mrdaz.com/?p=924#comment-16861 still no response from hdnl.....i still do not know what has happened to my parcel........any ideas as to who i contact (tried loads)...........is there a phone number of a human being.........any help would be appreciated. Many thanks.......Paul still no response from hdnl…..i still do not know what has happened to my parcel……..any ideas as to who i contact (tried loads)………..is there a phone number of a human being………any help would be appreciated.

Many thanks…….Paul

]]> By: Davey http://www.mrdaz.com/hdnl-complaints/comment-page-6/#comment-16734 Davey Fri, 30 Sep 2011 16:56:53 +0000 http://www.mrdaz.com/?p=924#comment-16734 It is currently 17:53, I have not recieved my package from Amazon (delivery courtesy of HDNL). 29/09/2011 23:06:00 DROITWICH2 The parcel has been sorted at our hub 30/09/2011 06:38:00 ST NEOTS DEPOT The parcel has been received into depot 30/09/2011 08:59:00 ST NEOTS VAN The parcel has been loaded on to the drivers van Package has been in the van since 9am, 9 hours ago pretty much. Have had 1 delivery today (courtesy of UPS) which were prompt and pleasent. I am sick of waiting for my package to arrive. This company is a complete shambles! What sort of courier service do they think they are? After reading a lot of the complaints on here, I can safely assume that IF my package ever arrives, I should greet the courier with a banana and a tire swing. Seems like monkeys working for this company! It is currently 17:53, I have not recieved my package from Amazon (delivery courtesy of HDNL).

29/09/2011 23:06:00 DROITWICH2 The parcel has been sorted at our hub
30/09/2011 06:38:00 ST NEOTS DEPOT The parcel has been received into depot
30/09/2011 08:59:00 ST NEOTS VAN The parcel has been loaded on to the drivers van

Package has been in the van since 9am, 9 hours ago pretty much. Have had 1 delivery today (courtesy of UPS) which were prompt and pleasent. I am sick of waiting for my package to arrive. This company is a complete shambles! What sort of courier service do they think they are? After reading a lot of the complaints on here, I can safely assume that IF my package ever arrives, I should greet the courier with a banana and a tire swing. Seems like monkeys working for this company!

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