HDNL Complaints
The delivery company Home Delivery Network (HDNL), who deliver for Internet retailer Amazon, have managed to annoy a great many people online. My posts on the subject have received hundreds of comments from outraged customers and idiotic, vulgar and racist drivers for HDNL alike. Most of the customers have been trying in vain to get hold of someone at HDNL to locate their delivery, but there is no phone number on the company’s website.
Luckily, I have it. The phone number for HDNL is 08448 111 816 – but don’t expect to get anywhere when you phone it.
One thing I did notice in Google when I searched for HDNL (besides this very website of course) was the website reviewcentre.com. Anyone who runs a dodgy business like HDNL will know all about reviewcentre.com, the website shows up on the first page of Google for searches on every dodgy company you can think of (try it 
).
The funny thing about the site is that when companies like HDNL get listed on there, and get awful reviews from their customers, they all tend to react the same way. They go onto the website themselves and submit fake reviews of their business, with really obvious made up comments. You can tell they’re fake because the real reviews all give them 0/10, whereas the staff of HDNL give themselves 10/10… that’s quite a discrepancy!
Plus, the idiotic staff of HDNL who have reviewed their own company have all tended to add reviews as ‘guest’ writers, rather than having the good sense to create an account, log in and write a few genuine reviews for other companies before spamming their own listing.
Don’t any companies know how to perform reputation management online?
I guess not.
So again, if you want to complain to HDNL, you can ring the Home Delivery Network phone number: 08448 111 816. Mention this website for extra annoyance factor!
I'm an Affiliate Marketeer, 
“You can tell they’re fake because the real reviews all give them 0/10, whereas the staff of HDNL give themselves 10/10… that’s quite a discrepancy!”
Daz, you crack me up. You should out every company that you see doing this on review centre! I’m sure there’s at least one more!
You’re quite right Matt, there are a few companies doing it. Not the smartest move by any means, much better to not engage sites like reviewcentre.com and ciao, instead letting them burn themselves out. If you create a flame war you’re just adding content to the page, increasing its visibility, like the HDNL drivers have done with the original post on here.
All that does is encourage the people trying to burn you to add more content again.
But then not everyone’s smart enough to know how to handle it
I concur. HDN are a shower of sh*te.
Dead right Daz. Thing is, reviewcentre do provide a facility to comment on reviews, so any company can give a fair rebuttle to a bad review. Every company is going to get bad reviews from time to time… as they say, you’re 10 times more likely to speak up about a service your not pleased with than about one that you are pleased with. But why anyone would try to turn the tide with a bunch of one sided, blatantly false reviews is beyond me, it’s just embarrasing for them and anyone who works for them!
I guess all you can do is laugh at the companies that do it and be glad you don’t work for one of them, eh?
I just moaned about this today…it is impossible to call anyone at HDN infact just this morning I was given 5 different numbers…Rochdale Depot, Customer Care No, Another No, then another one from Amazon. Still on the back of a van for three days in a row, they haven’t delivered…I love it when they use the ‘you weren’t in’ excuse. Someone mans my work reception from 7am – 9pm you morons so stop LYING!
Gutted, Just been sent the tracking number for something i bought online….. Yes with HDNL. That means Asos the online clothes shop uses them aswel.
Bought something off ‘Republic’ online – they use HDNL and accordin to the tracking my parcel was delivered yesterday!!!! It wasn’t and I waited in all day………
Will be using the phone number you’ve given to try and contact them- will also tell Republic
I waited in all day Saturday to no avail. I checked the HDNL trace and track web site, all that said was ‘sorted’, whatever that means. I telephoned the company to try to find out what had happened to my “Next Day Delivery” only to be told that they were closed and that I should phone back Monday during office hours.
mr daz is there any delivery firm that you dont slag off, your company must be the best in the world you get everything right with no problems. i have used hdnl on many occasions and have never had a problem parcels delivered within the time frame stated they dont get it wrong all the time if you have such a problem with hdnl dont use them and get a life!
I’m a delivery driver for HDNL I had a parcel once for a lady, I knocked on her door and she came out shouting her head off that I knocked too loud , so now I just refuse the parcel and send it back.
Another I left the parcel 3 doors up because no answer she phoned up moned she was in and leaving it 3 doors up was bang out of order. all her parcels get sent back aswell.
Another, argos delivery lady went mad at me for delivering wrong parcels to her, not my fault argos’s fault, we had a big fall out she gets no more parcels from me. Oh sorry I did deliver to her once after I had next bag for her that pissed all over and left in her porch.
My point we may work for HDNL but we dont get paid to take shit of you guys, pull your head out of your arses and get a life you sad lonly fucker or get off your fat fucking arses and fetch the shit your self.
As for the 98% of people the are polite and frielndly you will have few probs from the drivers and they wont do stuff to upset you
I am a trunker driver at HDNL there are a lot of dedicated people at our site and HDNL are a good company who sadly may be let down by a few dodgy employees but you will get that anywhere on the whole we are a dedicated parcel carrier and always give it our best shot .
Unfortunately I too have had a bad experience with HDNL. I bought some items from Amazon and was waiting for delivery. On the HDNL and Amazon website it stated that my parcel was delivered.
I called Amazon (I had no issues with finding a number and someone to talk to) about the situation and they advised that HDNL had delivered the parcel and it was signed for. This was impossibe as I purposely stayed at home that day for the parcel but no one rang my door.
Amazon handled the matter politely and immediately arranged to resend the parcel to me free of charge. Only this time I arranged for it to be delivered to my work address. Amazon used the Royal Mail and the parcel had arrived and I am happy.
The disappointing thing is, I have never had any issues with the delivery service from goods purchased from Amazon. The only time the system failed was when they used HDNL. However, I did recieve a call from HDNL a week later apologising and tried to understand the issue.
I just purchased another item today from Amazon and realised they are using HDNL…..’fingers crossed’
hey just going too put my 2 pence worth in the dude saying he works for hdnl telling people u pissed on someones pacel and left it in the porch is just proved that your company are useless and also you have just give you company a bad name
your feedback will now be copied and emailed too the hdnl head office along with the ip address i got from your message so it will be easy too trace who you are so i hope you enjoyed your time with hdnl
just to update my previous commented, i just found the hdnl number on this site and phoned them. they took my phone number and said they will interview the driver when he returns. they gave me the name of the person who signed. which is of no use to me.
have just found out that my parcel was delivered to a house that is a few numbers below ours, luckily the people were very honest and have given us our parcel. but still HOME DELIVERY NETWORK are still a bunch of idiots!!!
An order from dabs was due to arrive today. So being excited I spent much of my day at hitting refresh on the ‘track and trace’ page while at work to see it arrive at the depot be loaded onto vehicle and unable to deliver, carded…. WTF?!
So I make a quick phone call home, “Have you been out at all today?” to get the reply, “No. Why?” After a quick explanation, no card I check my delivery details make sure I’ve not managed to mess up my own address. All OK my end!
I’ve come to the conclusion that the driver has lied or attempted to deliver to who knows where. Which personally I find unacceptable! What’s worse is I can’t contact HDNL because I don’t have a card and the website doesn’t have a phone number.
I’ve contacted dabs and waiting a reply. No way I’ll order anything else from them knowing they use HDNL and I’ll be sure to tell them that!
I’ve suddenly got respect for other delivery companies I’ve been annoyed with in the past for delivering stupidly early in the morning.
I am having the same issue HDNL have insisted thy have left a number of cards, when they have not they are sh*t and a waste of time!
The number to get them on is Tel: 08448 111 816 , hope this helps!
Due to the large amount of people moaning at the HDNL delivery drivers i thought i should add my own. I work for HDNL and i do try my hardest to get everything off my van, The problems occur with the so called pre advidising team that are supposed to contact the customer prior to the goods being sent out. This does not happen so when i knock on a door at 7 in the morning to a mouthful of abuse you can clearly see the mood i will be in for the rest of the day, also the white goods teams are on a bonus so when someone cancels there order at the door the driver and his mate lose £15 each of a bonus that is worth £100, so you can see that after a few cancelled orders i think WTF. You will then get 1 knock and i am off, i wont even try your neighbours. Also customers who leave a note on door saying be back in 5 mins, i have yet to see 1 back in 5 mins so i dont even bother waiting around. If HDNL sorted there pre advising team out a lot good would come out of it as at least the customer would know we were due at there property. Blame the company not the drivers as it seems HDNL will ensure everything just so the drivers and mates lose the bonus.
I work for HDL.. I’m a cust care advisor. We try out best too try keep you guy’s happy.. all you do is fucking moan. get a grip.. “How am i ment to get my parcel im in work” Dont fucking order one if your in work dumb shit. the ammount of abuse we take of people. I understand the company has it’s faults the company are really new and still developing. bringing in all new features E.G. Driver contact 15 min’s befor delivery
Re-arrange your own delivery via voice message. saves waiting in que..
If people arent so happy why dont you go work a 12 hour shift traveling all day. Pfft people cna be a bunch of fucking moron’s really get a life. i swear some people ring us because theyre lonley.
The driver’s try their best.. What too get? A mouth full of abuse. really? get a life.. some people.
– John –
The above comment sums up the general attitude of this company perhaps a qualification for employment with them is to have had a lobottomy!
I have complained to the company that instructed them and implore others to follow suit
Only when enough people refuse to use them will things change.
Just found out that an order I have made is going to come via HDNL. Without pre judging their alleged incompetence, I wait with anxiety to see whether it will come.
@John from HDNL, thoroughly enjoyed your eloquent contribution to this post, quite clearly your a credit to your organisation.
.
whilst I appreciate some of your comments and do sympathise, I object most strongly that you are tarring all employees of HDNL with the same brush. Yes, we do have some problems with our call centre , as do all call centres, but you must appreciate the fact that customers do lie/exaggerate/ and are downright rude. I am a manager in a depot and I know for a fact that companies that use our delivery service give promises that they know are not possible just to make the sale. Our delivery teams are then in the firing line for all the flak that comes with the broken promises.
Get real Mr . Daz. and take into account the thousands of very satisfied customers that can’t be bothered to say what a good service they received.
At least when we are contacted you can get past an operator to actually speak to a manager or at least get a call back. I have personally tried to lodge a complaint with a lot of other companies to be told that Managers do not talk to customers.
I am always the first to point out the faults in the company I work for, which I have done on many an occasion, but you really must weigh up the plusses too. So please, what on earth is your problem, find a hobby that doesn’t include slagging of good honest and caring workers.
I am worried about my parcel. I was tracking the parcel which was to be delivered to my office and nothing came on the day it said ‘out for delivery’. Hopefully, they will deliver today as I waited whole day yesterday and nothing ever came.
I too have had problems with HDNL. I specifically arranged to go out for my weeks food and shopping having been told by them that they would deliver an item tomorrow (12th May 2009). I got home and checked the tracking number and found that they claimed to have been out to deliver the goods and got nobody at home so they claimed to have left a card. They left no card whatsoever because I live in flas and there was no card on the floor downstairs or in my flat. I have had drivers claiming that they came before and then found out they were liars just saying that to the company, but in fact where too lazy to deliver the item and were taking time off work early. Whether this is the case in this instance I dont know but I do know they didnt leave me a card and the delivery was due tomorrow not today. I tried to contact them and found that there was no customer number and that I had to chase the problem with amazon, who quite frankly I might have well not have bothered to contact. All I got was a Pakistani I couldnt understand reading me the same guff over and over again about how they tried to deliver it, but I was out and they would deliver it again tomorrow. All that was doing was telling me what the tracking information told me. I have bought stuff from Amazon for years with very little problems but when dealing with this lot its like a secret community that doesnt want to tell its customers naff all. They should be prosecuted for not providing email and other contact details for customers. Argos are another bunch of rip of merchants. They sent me two grands worth of furniture that was damaged time after time for 7 months. 16 different deliverys for parts, and offered me 75 quid compensation which I reluctantly took. I then found I need aprts and asked for them. They wouldnt supply me with them. They said the agreement to take the 75 meant my warranty was void. Who said you need a mask to rob people. They should be fined millions and they wont rip anyone off. As it is they almost tell you to fuc* off as the law is so weak.
i would just like to say i think your comments MrDaz are so bang out of order i do not work for hdnl but i have looked at there website and i think that the amount of parcels they deliver compared to amount of complaints is very little i believe there are approx 158 on review centre lets say 150 bad ones since dec 2007 which compared to the company delivery 300000 parcels every day is very little lets call it 420 day since the 1sty bad review and now there are 150 complaints and 420 days sine 1st review making 126 mi9llion parcels now maybe your thinkin well there isnt that many becaus of weekends so lets take them out of it and lets sayt 10 bank holidays it still equals 105 MILLION parcels delivered so i think maybe a 150 complaints a small percentage of 105 million delivered
so maybe you should think things through before slagging off random compaies or maybe stop playing world of warcraft long enough to go into the real world and wake up to the reality that not everyone is perfect but compared to the above hdnl are damn close
Mr Caring
I have never played World of Warcraft (though I have heard of it, I used to work for GAME on their website) so I’m afraid I don’t spend time in fantasy worlds, I’m in the real world.
This real world is one in which companies can get away with piss poor service because there’s nothing anyone can do. HDNL are pretty close to being perfect, perfectly shit. You do work for them, it’s obvious, you can’t spell.
Only 150 complaints on review centre eh? Obviously everyone in the UK knows and uses review centre daily, so if HDNL fucked up more often that I’m making out, they’d have more complaints on that website eh?
Maybe people are waiting for laptops to be delivered by HDNL, so they can complain about them online, but as they haven’t turned up they’re unable to complain?
Thought of that have you?
Didn’t think so.
I too was waiting on a delivery which apparently the driver tried four times, and even though I had left my mobile number with the company, noone attempted to call! It is upsetting and I have various items delivered to me from different delivery companies, and found the customer services for this one , although inconsistent with what I was told, polite and to the point.
Another point saynoto0870 has the local numbers for each depot s you don’t need to ring their outrages premium numbers….
as follows
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032
good luck…keep complaining……we can demand good service, after all they need us too
i work 4 hdnl as a driver , if people want their parcel’s delivered to their home’s the best thing 2 do is make sure they are in when they say they will. people say they have not had a card when in fact they have not looked properly at what was on the mat when they get home and put it in the bin. that should change soon as we have a new practice coming in 2 place.also the company want more and more work out of the drivers so people this may b a shock 2 you but we do have more than just your parcel on the van.here’s an idea why not have it delivered to your workplace and then you may get it when or even before the day you are ment to.most of us are hard workin and would go out of our way to help you . so please check your post properly n give us a break.
I have yet another story of HDNL screwing up. I ordered an iPod and a textbook from amazon. The parcel came, as expected, and the driver brought it up to the door. Despite the fact that there was someone in all day both in my flat, and in the flat below (with which we share a front door) he failed to buzz, deciding instead to leave the parcel on the front step in full view of the road. By the time I had been told of this by someone who happened to notice it on their way out, it had naturally disappeared. Amazon dealt with the problem admirably, sending out a replacement the next day, but why they persist with HDNL is beyond me when so many people clearly have so many problems…
Got a five packages delivered to my front door while I was out which doesn’t belong to me. I tried calling the number 08448 111 816 but I get the message from BT that the number I have dialed has not been recognized. What now?
daz,
I used to work for hdnl and i find your comments rude and pathetic. Ill give you a van, 100 parcels, ninety addresses over a two hundred mile radius and ten hours to deliver them all correctly, something which i did on a regular basis. I would love to see how you get on!!! As for your comment on the person who must work for hdnl because he cant spell? That just tells me exactly the kind of person you are! Perhaps you could run for MP in the elections. They are all morons like you. Be a man and apologise to all the decent hdnl employees out there who do a brilliant job for undeserving people like you!!!!!
All the decent HDNL employees? All I’ve seen are rude, racist, arrogant, thieving bastards. Are these the employees you mean?
Your challenge sounds very complicated, I’d have to use a map, a satnav and be able to read at the same time. No wonder HDNL delivery drivers fail so often, the skill set required is ridiculous.
I’ll leave the running for MP lark to the crooks… you’d be ideal!
what a complete tosser you are. Ruler of the web ? That would be why you have a pathetic little site that i stumbled upon by accident. Be very very careful about your replies. I have a very good solicitor who would drag you to bankruptcy and back!!
I laugh when you say you need a sat nav! Tell me. What would you be doing without the advent of technology? Sat in a lay by with your head in your hands and a hundred parcels behind you in your van! Thats what. Get off your ass. Be a courier for a month. Then slag us off. I KNOW i can do your job. Put your money where your big mouth is and show all the DECENT hdnl drivers you can do theirs, but you wont because that would involve you getting out from behind your desk and joining the real working world instead of poncing about on the internet!
Oh Mike, you are a dipshit. If I had a penny for every time someone threatened me with legal action. Go for it, please do, I would love it.
Of course you won’t, because you’re a keyboard warrior who likes to threaten things he can never carry through. What would you drag me to bankruptcy for? Dick head.
You KNOW you could do my job? Funny, ‘cos I doubt you even know what my job is, let alone have the ability to do it. Stick to delivering the wrong parcels to the wrong addresses, it’s what HDNL are best at.
This company is absolutely shit, I quite agree.
It turns out that I missed my delivery on a Friday, which is unsurprising since I work all week. So imagine my annoyance when I find out that they don’t deliver on Saturday mornings, which Royal Mail seem perfectly capable of, and that if I wanted to collect it myself on Saturday morning, I may, but my “local” depot is 28 miles away.
So I called them up to rearrange a delivery to my work address on Monday. Fine. All done and dusted. Or so I thought. Did it come? Did it f**k.
I called them again on Monday night asking why it hadn’t been delivered, to which someone replied. “We tried, you weren’t in.” I told them I had been at work all day, to which they replied “Work? We tried your home address.” I explained that I had asked for it to be delivered to my work address and of course, the reply was “That’s not what we have here…” So I rearranged it again for Tuesday. At work.
Tuesday came, but the package didn’t. By this time I was fuming. I called YET AGAIN, to ask where my package was. This time the excuse was “We couldn’t find the address.” How could they NOT find where I work?? It’s a major outlet on the High Street of a town!! They asked me for some land marks so that they could try yet again on Wednesday. Why I was giving out landmarks I have no idea. Has this company never heard of GPS?
On Wednesday it FINALLY came, but the reason it had not been delivered on Tuesday was not because they couldn’t find the shop, but because when they did come in to deliver it, they thought the queue in the shop was too long and wouldn’t wait.
This has to be the most disgusting service I have ever received. First they lied to me about why it wasn’t delivered, and then they said they couldn’t be bothered to deliver it.
And on a final note, I went to their website to put in a complaint, and there are no contact details at all. No number, no e-mail address, NOTHING. Only a generic address for non-delivery of packages.
On the above note, I meant an address for parcel enquiries, not non-delivery of them.
I am both shocked and appalled by the things I have read about HDNL and from their staff it appears.
Re: ‘I like to mone as well’ from hdnl, I will be “fetching” it myself because hdnl seem unable to deliver. I have paid for a service and have waited over a week with several failed deliveries where i have been sat in my house. I have made numerous phone calls, all of which were logged and they were able to confirm details and instructions i had left previously. This just adds salt to the wound. I asked HDNL if they didnt like me and if they were taking the mickey the fact they put me on hold said it all.
I am much more upset that because of this I have had to complain to three different companies about their choice of courier and have been unable to give an expensive gift (which i paid for in full including postage and delivery) to my partner for his birthday.
Im going back to good old fashioned shopping in town from now on!
Can I just say that the three companies who used hdnl all admitted they had issues with them and reimbursed me, thankyou…
Rachel
I have a number for the Mitcham, SWLondon branch if it’s helpful:
0208 685 1032
hi, have just found your page trying to find a complaints number/email for hndl, so i thought i’d add my own comments.
tryed ordering an item from amazon to which hndl tryed to deliver it when i was out and i got their calling card, i’m a nurse so am at work and often on call, so i appreciate that i’m not always at home to recieve items, so i call them up to try and get the item delivered on my day off to which they assured me that it would be redelived on that day, so i wait at home all day not even venturing into the garden just in case they turn up and by about 3pm i fed up so i call them to which they deny ever having the previous telephone call, so i try again to have it redelivered on my next day off to which they refuse and say that they are sending the item back to amazon. what delivery company dosn’t deliver? even the royal mail get it right sometimes i never have a problem getting items from them. amazon seriously need to get another delivery company . i will now try the number above to make a complaint to the company, wish me luck. will also be complaining to amazon
HDNL must be an acronym for f**king useless. A delivery service without deliveries. I believe sending my package to an Afghanistani courier service which consists of one man and a horse would probably been the quicker option than to give it to these f**knuts. On the tracking parcel gimmick these jokers operate I have now had the pleasure of seeing my parcel get sent out every day only to be”unable to deliver”each time. Helpfully the reason they state for non delivery each time is “other”?. Whatever that f**king means. Look up inept in the dictionary and you would find these twats,smiling back at you. I would rather catch bad aids then deal with these c**ts again. I bet their retarded drivers and customer service people cannot even spell HDNL. I have the address of their depot and will not leave tomorrow without my parcel I promise.
Amazon gave me 27/29 July as delivery target date, Haverhill Suffolk
I received the parcel on 23rd July.
Compliments to the driver, he had put parcel inside shed in back garden.
I would have liked to have been able to email company direct to pass on compliments but couldnt find a link.
.One happy customer thank you.
R W.
every slags hdnl cos they aint got not f@@king better to.
any one fancy doing a days works at hdnl should try it but none of u have the bo@@aks.
Hey,
Well I ordered a package on saturday 24 july, and the estimated date was yesterday, 30th July. It didn’t turn up, what a surprise! It better come today or i will be complaining to the company. Stupid ASSHOLES. Why can’t they do what they say i mean come on it’s not that friggin’ hard is it? So fingers crossed it will come today! :@
Hi sorry, the guy above who works or recks he works in customer care – you need to revaluate your tone and conduct as you’re clearly not customer focused, Fact HDNL are not great, My parcel arrived who allegedly arrived from MNS and it was left in back garden, well howdid the driver climb my 6 foot wall unless he is Spiderman and on a bonus. Turned up at the warehouse and well what a cowboy operation, bunch of lads bitching about customers and girls they shagged, Get a fcuking grip you anal company YOU ARE GOING DOWN
Another unhappy HDNL customer here
They lied about an attempted delivery, I was in and waiting and nobody even attempted to delivery to my front door. They have left it with a neighbour apparently, although none of my neighbours have received any items. Customer service keep telling my they will have an update for me at a certain time, then when I call back they fob me off again with more lies. It has been 5 days now since was supposed to receive the item. Some of the comments above about the drivers just doing their best? Well their best is simply not good enough! Play.com have just lost a long term customer due to HDNL’s incompetence. I dread to think of all the organisations out there who are losing customers because of HDNL!
I think HDNL are a joke the drivers seen very incapable of doing anything except driving to the area he is meant to and writing out a “sorry we missed you” note. Could he not have left it with a neighbor or over my fence?
Then never coming back to actually give me my parcel.
I went on their website followed the instructions ticked all the right boxes, tomorrow came not even an attempted delivery phoned up OOh nothing is on record useless.
I am still waiting been nearly a week phoned up everyday “we delivery it to you tomorrow” tomorrow i wanted it today!
Two of the days they didn’t even bother to attempt a delivery when a family member had waited in all day when I asked why they did not even answer my question .
I just want my parcel why is that so difficult for a delivery company??????
Phoned up twice today to make sure I would be getting my parcel yes yes on the lorry, ohh we tried delivering but their was no one there? At my work address there is people all day what a load of rubbish clear signs to reception or goods in wheres the problem???
Oh we can not contact the lorries, well there must be some sort of contact if you know they tried to deliver they have a contact number for me could they have not phoned that what a joke.
I got a complaint email address HDMHLC@HDML.co.uk
which I have a sent a complaint too.
Whether or not I get a reply is another matter.
In my experience phone the closest depot who is actually storing your goods because they are the ones who get it sorted.
They can actually contact the driver because as it turns out they do have mobile phones on them although I was told by the head office that they are uncontactable??? and then get him to come back to you that day instead of waiting till TOMORROW.
I would like to thank ROMFORD depot they delt with my problem in 10 mins called me back and within 15 mins i now have my order.
I WORK FOR HDNL AND GODDAMNIT THEY SUCK ASS, I HATE THE JOB I PUT THE PHONE DOWN ON CUSTMOR’S I CAN’T SPELL. I FUCKING HATE MY BOSS THE FAT SLAG, THE DRIVER’S ARE APSOULOUTE TWAT’S WHICH A FUCKING ARAB WITH A DONKEY COULD DO A BETTER JOB AND GODDAMNIT I WANT A NEW JOB, THE CALL CENTER YOU GET TWAT’S LIKE YOU RINGING UP ALL DAY AND I’VE HAD ENOUGH
IF I COULD BUT A FUCKING BOMB IN EACH MOANING BASTARD’S PARCEL I WOULD…… GOOD DAY. YOUR WONDERFULL CUST CARE ADVISOR STEPHEN HAVE A VERY GOOD DAY…
Ordered a parcel from River Island – suddenly tracking information was unavailable so I called HDNL for update and was told that the parcel has
been returned to sender.
The first excuse was that we were no longer at the given address.
When I confirmed that the address was correct, they then said that they attempted delivery 3 times on Monday 17th and that the delivery was refused.
The address is my business address and there were 9 members of staff in the office all day including myself – no delivery was attempted!!!
This is a good one, I waited in all day Saturday with no delivery attempt. They then told me it was inaccessible. I’d love to see them stand up in court and try to say this as it’s a complete lie – they know it, and I know it, and they know I know it. Somehow they managed to access the address a couple of days earlier to put a card through.
When i told them this they said the first driver was a different one who might have known the area better – ?! Great so whether you get your parcel depends on whether your driver is actually competent enough to carry out his/her job at the most basic level.
They also state their drivers can’t be contacted by mobile once they’ve left the depot. Maybe if they equipped them with a mobile and satnav a few customers might get their parcels.
NB these are professional drivers – they DRIVE AROUND for a LIVING – yet can’t figure out how to ‘access’ an address.
Maybe someone else has mentioned this but the phone number in your article costs more than normal numbers. Here’s the HDNL Freephone number: 0808 1010001
Now you can annoy them and THEY pay for the call.
HDNL are a complete disgrace. I usually place my order from Amazon, and then Royal Mail leave me a card to say I’ve missed it (I work all day and can’t get deliveries at work, and my neighbours are out all day) and then I drive 1 mile to the collection depot and pick it up at 7am the next morning.
Well it now turns out HDNL have the Amazon contract, and I missed the delivery on Monday, called up their rip off telephone number only to be told that the collection office was 32 miles away and they don’t deliver on Saturdays!! So I decided to get the parcel redirected to my dads house, and I was promised it would be delivered on Wednesday. He stayed in all day waiting (you have to give 48hrs notice to schedule a redelivery to another address) and no sign of the parcel. I called them up to ask where it was, and they said they had the delivery date noted for the 26th May 2010, not August!!! No apology, nothing. They said it will be delivered Thursday and marked as “URGENT”, so I asked my dad to stay in on Thursday again. Still no sign. I happened to go home at lunch time (to MY address) as I forgot something, and while I was there the HDNL man turned up with the parcel! lol! What a joke, after all that they still send it to the wrong address and my dad has wasted a day and half waiting for the parcel (because they are not a “timed service” – if I hear that one more time from one of their call centre workers,.,) only for me to pick it up on the off chance I went home at lunch. Had I not gone home at lunch goodness knows how many weeks, wasted calls it would have taken to get the parcel.
I’m never ever going to order anything from an online company that use HDNL as they are a disgrace. They might be cheap for the e-tailers, but this is one customer they have lost due to their complete incompetence.
The whole point of ordering something off the Internet is supposed to be convenience, and the cheap price… How can you get that if you are expected to drive 30 miles to pick up your package or waste £££ and lots of time calling up people that just screw up everything even more. What a joke.
I have just had another successful delivery by HDNL the driver is always lovely and polite. I think the problem is a postcode lottery some areas seem to have awful drivers and others have nice ones. With a large company like HDNL theres going to be problematic employees, the best thing is to claim your money back put in a complaint and hope that the company gets rid of the bad drivers soon. Best wishes folks
Hi
ordered goods 2/9/09. HDNL Delivery day estimated to be 10/9/09. Tracking of the parcel was kept up to date. Informed that the parcel was on the island and was ready to be delivered on Mon 7/10/9. Parcel duly arrived Mon. am in perfect condition and a happy delivery man. Very pleased with the service from HDNL and will certainly deal with them again
Thanks from a happy punter
Dear oh dear. Well played Mr Daz. I only came across your website today and quite clearly I’m not the only one who has problems with these wank splats who call themselves a delivery company.
Just been in contact with them about a parcel just chucked over my fence and left – similar to your experience. Previously I’ve had other problems, most notably an instance where their driver claimed to have knocked several times, left a card and then left the parcel in a secure location. Oddly I was in all day and nobody called. There was no card left. Even more odd is that nobody at HDNL (including the driver) knew where the secure location was so the parcel never turned up. Make of that as you will. This was Kidderminster depot and I’d be interested if anyone else has similar experiences with that same depot.
I spoke with HDNL today who said they would ‘Speak with the driver about it’ Not sure what that actually means but judging from the standard of english shown in comments by their employees above, the ‘speak’ will need to be in simple short words with possibly a few coloured pictures to help understanding.
The only way to stop this is to pressure Amazon and their other clients to stop using them. Just keep applying pressure. If these companies wish to keep using HDNL despite this then we just all withdraw our business.
Keep fighting Mr Daz
so i ordered a package and was tracking it… it arrived at the hub and was sent to a depot 10 miles from where i live the next day. sat in all day wondering where it was i decided to call; the number on the website was an obvious dead end leading to much more annoyance. i then searched for the depot address on google maps with the intention of going straight to the depot and demanding my package; however here i found a phone number for the particualar branch, along with a review saying this branch were ‘cowboys’ and will’ promis to ring you back d not’.. nevertheless i rang it and a woman answered whislt yawning… a great start. i asked about my package… she requested my name and phone number which i duely gave; ‘ive just turned the computer on’ , ill ring you back. intresting… i was very suprised when she did in fact ring back… i was then told that my package would be delived on the folowing monday a friday today) i however couldnt accept this as was leaving for universtiy, as such i said that i wouldnt mind collecting it from the depot… to wich she responded ‘ill have to search for the package to make sure its here’: im sorry, what! the package might even be there? however i didnt say this… she said she would ring back. she did: this time telling me they are searching the entrie depot for the package… and will ring me to tell me when they’ve foundit for me to come and collect. it is 2o’clock now…. im leaving at 5o’clock to retreive it regardless of wheather or not i reciveve a phone call.. ill raise hell if i have to!
OMG! HDNL have lost my parcel which I have been trying to locate since they left a card on 27 August (only one month ago)! Its an item my friend from Australia ordered on M&S – the only way I can get another one is to ask her to re-order. They won’t take any responsibility or action to resolve their stupid mistake. Secondly I ordered a dress from Cath Kidston who also use HDNL much to my digust. They left a card, I log on to trace parcel and re-arrange delivery, the reference number does not match any parcel and I can not get through on the helpline AARRRGGGHH
Absolute shite… ordered something from Amazon and they tried to deliver in the 30 mins i was out… now I have no idea when they’re going to attempt delivery again as that was 4 days ago! Apparently it’s sitting in Hitchin depot!
Did have problem with HDNL delivery which caused a lot of frustration
Unable to get phone number where I could speak – yes speak to someone. But tracking service on line told me exactly where my parcel was. But no depot contact details.
Your site gave me the Yeovil Depot number I needed – many many thanks. I rang this and immediately a very nice lady sorted it in seconds – They had wrong address which I corrected and bingo next day my parcel arrived. I think staff at HDNL are getting a lot of unfair stick.
Why on earth don’t HDNL put their depot numbers on their website – it would save their staff an awful lot of public aggro Some shame on the wingers too!
Hi again.
My parcel arrived today when I was out at the hospital with an eye infection.
The HDNL guy just put my parcel through the letter box and I was very happy to receive it when I returned home.
Great service, HDNL! I don’t care what anyone else says!
i ordered two items recently one from JD sports and one from Dorothy Perkins both were meant to be delivered by home delivery network, waited in all day for delivery got to 4.30pm and decided to check the track and trace service, realised it stated posted at address…obviously not my address as still not recieved my items been ringing and ringing but not getting anywhere, no one is willing to help i have now lost over £80 this is rediculous i cant believe a company can treat customrs this way and get away with it……is there anything i can do to get my money back????
Hmm I dunno Tessa, maybe just go to the shop and buy the stuff in the first place?
I mean a JD sports and Dorothy Perkins are hardly exclusive hard to get to retailers are they?
Lazy Cow.
Anyway, to help you out – DO NOT deal with the courier, you are not their customer, the retailer is – they do not give a shit until one of the retailers reps calls them. So, get on the phone to JD and DP.
The Royal Mail and Parcelforce ain’t so bad when you compare them to tossers like hdnl now is it
I now get automated phone calls trying to sell me stuff on my landline, coz I had to call them to rearrange a delivery, and stupidly gave permission for them to use my home number if their was a problem with the date.
Very angry! useless company, useless drivers with an IQ of arount 10 and that being polite
Littlewoods ( Gob shites) use these f!”kwitts aswell!
We have been waiting nearly 2 mounths for a damaged bed wich littlewoods sent us, to be picked up by HDNL. Each time my wife arranges a collection date ,they either dont show up or turn up on the wrong day when both me and my wife are at work. Its seams as though it is pointless arranging a date wich suits us, as HDLN will only pick up when it suits them. And as for littlewoods catologue, Ihavn’t got time to get started on my gripes with those …………ers!
Dear all,
I started working for HDNL three weeks ago as a temp in Swindon for a little bit of extra cash before Christmas. In response to your comments, I would agree with the sensible people who have pointed out 1) that it depends on your driver (who, in most cases, will be delivering to the same area every day) and 2) we have an incredibly large number of parcels to deliver (last time I checked, 6000 parcels each day to my depot alone).
I will immediately acknowledge that some drivers are exceedingly bad at their job and this is incredibly irritating for both the depot managers and other employees, who only want to do their best and end up being tarred with the same brush as thos who can’t be bothered to make the necessary effort. Unfortunately, it’s very difficult for us to work out who the dishonest employees are because of the nature of the job – it’s very simple for a driver to spend five minutes looking for an address and give up, but in order to avoid reprecussions (it’s bad news for a driver to return with parcels) some drivers will indeed lie about their actions.
In most cases drivers will use their disgression to decide whether it is 1) safe to deliver your parcel to your door 2) whether it is sensible to leave it (and indeed where to do so) 3) are there any neighbours to leave the parcel with. However, I must insist that, unless your parcel is left securely in a place that you will not miss it on your return home, most drivers will leave a card – I know, I card every parcel that is not both secure and obvious.
Please also remember that if you have ordered the parcel to a home address ASKING FOR PROOF OF DELIVERY (you may not even realise you’ve done this) and are not there to accept the delivery, the driver cannot deliver the parcel – notice cannot, the scanner simply will not let you. On the same sort of theme, for those who are waiting for their parcels all day and get worried by about 4pm, I need to point out that with the volume of parcels we get, it is a necessity to continue delivering until, at the latest, 9pm. In the most extreme cases, the driver will have been working thirteen hours and is still making the effort to deliver your parcels (I know, I did this last Thursday in Malmesbury. In the rain), so please don’t start worrying until the end of the day, and if your driver does turn up late, please focus on the fact that the parcel has been delivered, not that it’s late.
Last but not least, I will admit that the track and trace facility doesn’t give you particularly clear information and that on a call to the company, the operator will seem to be hiding information from you, but I assure you this is not the case. Though a nice idea, precise tracking is completely impractical – the best we can manage is “sorted”, “loaded to van”, “delivery attempted”, “returned to depot”, etc. Once in a while parcels fall through the net, get lost among the vast number of parcels at the depot, which is why my advice is to obtain the depot number (thanks to Manchester customer for those – I shall try to remember to put the Swindon number up as soon as possible) and the manager will be far better equipped to find your parcel, and in the best cases, will be able to put you in touch with your driver.
I hope that this has given you a clearer picture of the company. I am not attempting to make excuses for the bad drivers, but I resent the other very good drivers I know being tarred with the same brush. Also, in such a decentralised company it’s very difficult for the head office to have a good idea of exactly what’s happening at every moment in every depot, so don’t be so quick to judge the company as a whole.
Finally, I should like to ask everyone to endeavour to put a house number on their address, and if you don’t have one, put in some basic directions in the special instructions box when you make your order – I assure you it makes our job SO much easier, and ultimately means you’re more likely to get your parcels when you expect them.
Let me know what you think – please don’t flame me for any of these comments; I don’t seek to cause offence or anything, just to answer queries and solve problems. And if anyone in Wiltshire has any general problems with HDNL, please tell me and I’ll endeavour to get something done about it.
These guys offer such a bad service, I ratther risk the royail mail strike. I’ve been waiting for these guys to deliver my parcel but it’s all in vain. Once you find out Amazon has assigned HDNL to deliver your package, just go and pick it up at the depot yourself. I hope Amazon in future takes the negative feedback into consideration.
Would just like to say that it’s very mature for Mr Daz to “moderate” my last post which was six paragraphs long, contained no swearing or flaming and only some information and advice.
I work for HDNL at a base level (i’m a temporary driver) and would be more than happy to help people with any problems they may have – just leave a comment with my name at the top.
No Fred you muppet, I haven’t moderated your comment at all. It hadn’t been approved. I’m not on here as often as you HDNL drivers approving your comments as fast you’re posting them. I go away for a few days and find a stack of comments from angry HDNL customers (as always) and the occasional idiot driver.
Woah woah woah, forgive me for not knowing the ins and outs of your blog Mr Daz. I have massive respect for people such as yourself who open forums for discussion of this nature, but when I spend a good twenty minutes on a post that actually answered a lot of questions and, in my eyes at least, cleared up a few misconceptions and generalisations, I get somewhat ticked off on the discovery that it has been deleted. I apologise for calling you immature, and hope that the idiot drivers you refer to do not include me. Would rewriting my incredibly long and detailed post just result in it being removed again?
Oh. I see. It’s actually still there. Apologies yet again.
My parcel from Amazon arrived a day before the expected delivery date courtesy of HDNL. The tracking system worked well so I have no complaints. Take a look at the reviews on review centre for Citylink, DHL, Interlink etc, they are ALL rated 1 out of 5 so which one would all you moaners use then. PS I don’t work for any of them, just a sensible satisfied customer.
HDNL Should stand for HAVEN’T DELIVERED NOTHING LATELY they are a BLOODY JOKE.
gosh… HDNL is shit….
i been waiting a parcel from amazon from 12 nov 2009 and still until today it never come…. all i can say thay HDNL give a same excuse….. no body home… are u stupid or what…. me and my wife both are postgraduate student…. and we always at home doing research…..
so i decide to call HDNL call center in liverpool, so i can pick that thing my self in rochdale depot. the guys in call center have set everything and put in their system… i guess. so i go to rochdale depot, what a suprise is the parcel have been out for delivery eventhough i have set to pick that thing myself in a good faith to ease the burden oh HDNL…. so i have to go back empty handed….. and the bus fare cost 4 pound which make buying with amazon is not a good bargain anymore….. and also time consuming. and becouse of HDNL i have stop shopping at amazon and become ebay fan and Royal mail FAN
HDNL… U suck and hope that company shutdown and all the driver die from accident
I have tried to get my amazon reordered three times before today, I googled ‘HDNL’ for a phone number and found this blog.
I thought I would be a one off case but am suprised that it seems to be UK wide!
It’s saved me a lot of chasing up, thanks Mr Daz!
i ordered clothes from fallen hero and they use hdnl …hdnl claims they delivered my parcel, i was all day waiting for this parcel but i did not recieve it. hdnl are getting their fraud and security department to resolve the matter
i called hdnl many times to ask where did the driver deliver the parcel but they couldnt interview the driver till after 4 days and he said he delivered them to my address i am so p**** off
My biggest complaint about HDNL is the fact they don’t work weekends. My missus and I work in London all day Mon-Fri, commuting from Kent, and they EXPECT someone to be there when they call.
I phoned them last night about a parcel that had been returned to their office for “safe-keeping” and was told they could deliver today. I explained that we work all day (are we the only ones???) and could they deliver Saturday. The answer was that they don’t deliver Saturdays, so I said how about leaving it with my Mum, who lives 3 miles away. No sorry, the address I gave them isn’t in their hub or something and could I drive 30 miles to Canterbury to collect it from their depot. Not bloody likely mate
Then, after telling me that a signature is essential in order to complete the delivery, they said they’d leave it with a neighbour. WTF??? So ANY signature is fine then? I’ll ask my cat to sign for it next time in that case.
I wouldn’t mind but the other day they left an Amazon parcel containing Xmas and birthday presents in my garden recycling bin which was full of mulch, water and grass cuttings and was partly open due to I assume, someone having a peek inside to see if anything was worth nicking.
I have decided to tell Amazon that I will only ever order from them again (and I buy about £1000 worth of stuff a year) if they only use Royal Mail. I mean, RM are crap, but at least they don’t insist on a sig, which they then conveniently forget about and leave it to get wet and grassy.
And on a personal note, I am amazed and saddened at some of the comments purporting to be from employees of this company. With a recession on, you’d think they’d have been concerned with keeping hold of their jobs rather than risking losing them through poor performance, illegal tampering with goods and sheer crass mismanagement of responsibilities handed to them!
Funny, you Google “HDNL” and “complaints” and you get thousands of hits. Can’t think why!
So, after talking to a (premumably) human being on the phone the night before last and explaining that no one will be there during any given weekday, and finally agreeing that they can deliver it to a neighbour, what do I discover when I get home last night?
Yup, you’ve got it – another card saying they tried and failed to deliver it and have returned it to depot for “safe keeping.”
I’m paying for First Class delivery and insisting they use Royal Mail next time!
HDNL pure waste of space, cannot explain how much hassle this company has given first they didnt send my tracking number then it was said to be on route then i tried to get hold of them and i can only describe the person i spoke to as a total idiot and the list goes on and on, its been 6 days since i ordered the item and it was meant to be next day delivery.. still no parcel! will i use this company again! FOR S**T!
Oh what a surprise – another card last night, despite agreeing with them that they’d leave it with a neighbour.
You have to wonder at the intelligence of these people.
I work for a company who use HDN to deliver our products to customers. I admit, HDN are sometimes to blame. But most of the time it is the customers.
Ordering stuff through standard delivery, knowing that they are at work monday to friday and they don’t really know their neighbours well enough to expect them to take deliveries in for them; then having the audacity to complain that they have to go and collect the package from the depot.
Customers have ridiculous demands, such as a call to let them know when the delivery will be made. They demand time slots, then demand the lowest price.
Customers change their order, requiring it to be returned to the company. Then they make a fuss when the original delivery promise wasn’t kept.
They fill in an online order and attempt to designate themselves a time slot for delivery in the instructions box. Or they write ‘will be at home’ and contemplate why it was returned to the depot for redelivery.
They moan when they didn’t get their item, but they left the porch door and/or gates locked.
Half of the delivery complaints we field are actually directly caused by customers themselves being stupid.
Actually, HDNL do offer evening (mon-fri 5-9) delivery and saturday (8-6) delivery. They also do named day delivery. If the company you are ordering through tells you any different, they are just being cheap.
Yay! Got my parcel. Delivered on Friday to a neighbour. No note to tell me they’d done it or where they’d left it. If the neighbour hadn’t dropped it round, I’d have been none the wiser.
If only they’d work weekends, or even just Saturdays, half these problems would disappear. We’re not all housewives, home 24/7, you know!
From now on, Amazon don’t get another penny from me if they use this bunch of idiots.
James Roe (or should I say Harry Cole), interesting that you brand your own customers as stupid. Better hope for your sake that I don’t find out what your company is
James: Never given it as an option, either by Amazon or by HDNL. I specifically asked HDNL and they quite categorically told me that they don’t work weekends and although they COULD deliver once I was home, they couldn’t guarantee a time. In other words, it COULD be after I got home, but equally it could be half an hour after I left for work. It was a matter of pot luck. If they want the package delivered, why not offer a guaranteed time window? I can only assume they don’t care as Amazon has already paid them and all they have to do is get rid of the package asap.
I have very mixed feelings about HDNL. Recieved one item the other week without a problem, but my latest delivery is just jinxed I’m sure.
I missed the first delivery as the company I ordered from messed up. The item got lost between TNT in the Netheralnds and HDNL in the UK, I don’t know who’s fault that was but the people tracing my item assured me I would be notified when the item was found. This didn’t happen and I missed the delivery.
I arranged a redelivery for yesterday, but luckily received a phone call at 2pm saying they couldn’t deliver and can they re-arrange. We clearly agreed that I wouldn’t be in the rest of the week and the parcel should come on Saturday. Got home today and lo and behold a missed delivery!!
Just had to spend 20mins on the phone re-arranging again for Saturday, couldn’t do it for free online as Saturday wasn’t an option.
What I find hard to understand is why do they not have an email address to contact the company – to me that doesn’t make sense.
Oh I forgot the one about the parcel hidden behind my neighbours bin in HACKNEY. Luckily I found the note before the bin men came or the crack whores found it – PHEW!!!
I’ve been waiting for 2 deliveries for 4 weeks now. Both missing at HDN and they can’t tell me why or how. Havent’ recieved and calling cards, no one returns my calls have left my number with them hundreds of times. Have put it all in writing now hoping someone will respond. Am totally at a loss as to what to do. These are all my Christmas presents and are a couple of hundred pounds, if anyone has any advice I’d be extremely grateful.
I’m another deeply unsatisfied HDNL customer, currently mired in a frustrating and expensive ‘negotiation’ with them regarding the whereabouts of my son’s Christmas presents.
The original despatch date from Amazon was Nov 27th. It’s now 15th Dec and I still haven’t received my parcel. HDNL reckon they have tried to deliver it 5 times now, but could not get access due to ‘parking issues’.Strange, since I live in a block of flats with an enormous (and usually empty) car park right at the front. There’s a secure porch where parcels and/or ‘sorry you were out’ cards can easily and safely be left but, surpise surprise, they’ve never bothered.
I’ve now waited in on 3 separate days. Nada, nothing, zilch. Ringing customer services is a joke – the last conversation consisted of the girl telling me I wasn’t on the system at all, until she realised she was looking at the wrong page. I asked to speak to a supervisor and was put through to mym&s.com helpline – WTF? When I finally got back through, I was told that there were no supervisors working and that someone would get back to me. Not holding my breath.
I called the Mitcham depot number listed on here – of course the HDNL call centre denied any knowledge of such a number. A very bored and irritated woman told me that my parcel had in fact been delivered to me at 9.30 pm Saturday night – but that the driver had signed for it. Words fail me. As far as I’m concerned that’s incompetence at best and fraud/theft at worst – but they know full well the customers have virtually no legal recourse. She said she would have to interview the driver and would call me back – again, not holding my breath.
I thought that no company would ever be shittier and more obstructive to their customers than Currys. But HDNL have snatched a victory with their breathtaking incompetence. They are beyond useless, a bunch of cretinous crooks who couldn’t organise a pissup in a brewery.
I’m going to be writing to their head office (if I can ever find an address) and making a complaint to Amazon too. I spend several hundred pounds a year with Amazon but won’t be using them again until they bin HDNL.
HDNL – never, ever again.
Thank God I found this site! I was just going to dash off a letter of complaint, but decided on this site, so I can air my dirty laundry in public, knowing somebody at HDNL will read it.
I must have been lucky with Amazon as all my deliveries have been by Royal Mail or CityLink and in good time – even during the recent strikes – and by cheerful drivers.
My gripe with HDNL concerns an order with Sainsbury’s online. A delivery on Monday was damaged, so a replacement was sent; yesterday morning, an aggressive black man tried to deliver 4 mugs, smashed to smithereens. When I refused to sign, he kicked my front door in! The guy who came today was even more obnoxious. Do HDNL only employ social rejects?
I have some trouble with hdnl but got my parcel delivred to a new address
I have found out some phone number for HDNl local depot’s from some of my friends
Aberdeen 01224 249299 Carlisle 01228 515149
Edinburgh 01313 333651 Glasgow 01355 233085
Glenrothes 01592 771950 Inverness 01463 714964
Irvine 01294 213458 Oban 01631 570664
Blackburn 01254 57243 Preston 01772 620358
Kidderminster 01562 827229 Stoke 01782 599889
Leamington Spa 01473 286620 Wembley 02089 032772
Newton Abbot 01626 833165 Bristol 01454 273125
Gatwick 01293 565351 New Cross 02076 358094
Sunderland 01915 653025 St Neots 01480 211185
there call center number’s 0871 977 0800 or 08971 977 0805
Geof above, why did you feel the need to mention the colour of the delivery driver? Does that add anything to your story? An “aggressive” driver tried to deliver 4 mugs, colour has nothing to do with it.
I received a text today saying my package will arrive between 12 and 3pm approx. It is now 6:48 and still no package. WHERE IS MY FUCKING PACKAGE?!?!?
I was admittedly out the house at work between these hours, but there was no failed delivery attempt slip on my door mat when I returned home.
RAGE
I have two parcels ordered, one from IdealWorld and one from Craghoppers. Tracking has shown to be received a Bristol Depot, First parcel at 06.22, despatched from depot at 11.46 and received at depot at 11.50!!!!! now says returned at supplier so guess the second parcel must be heading in the same direction – they can’t say they tried to deliver because I live in JERSEY, Channel Islands, they need to get on an aircraft. Contacted Craghoppers who will be despatching again using TNT but can’t get hold of IdealWorld yet but will keep trying. By the way I’ve never had a problem with Amazon deliveries
I called HDNL in Reading today for the third day running to ask where my package was. (Ordered on 18th December) They said on Tuesday that it would be delivered yesterday and then the same thing yesterday.
Today they told me that they had had a break-in at the depot on the 27th December and could not tell me where my package was or when it would be delivered. They obviously outright lied to me on the phone and caused me to have to wait at home for two days expecting the delivery.
I guess we have to keep complaining to the companies who use them to make any difference. Complaining to a company who lies to their customers won’t get far!
I ordered many items from Amazon before christmas. All the ones sent by Royal Mail arrived fine. The one item sent by HDNL still has yet to arrive, despite the fact that according to the order tracking facility on Amazon’s website, the parcel left the Carlisle depot on three seperate days to be delivered but was then scanned back into the depot at the end of each day. On all those days I was in all day, and the Royal Mail managed to deliver. No word from HDNL, no card through my letter box. So what is going on? My parcel is put in a van on each of those days and just driven around for the fresh air, before being returned to the depot? To Amazon’s credit, I rang them today and they are resending the goods. Too late for my godson’s xmas though…
My amazon parcel has been delivered by HDNL to a neighbour with whom I have extremely serious problems.
I have been left note from HDCL informing me that they left it with him and a note from him telling me I can pick it up at my convenience.
So he gets to keep it,
Yes it cost a lot .
But what can I do except weep?
I work for HDNL,firstly when you leave little notes on the door saying “DELIVERY MAN LEAVE IT ROUND BACK” just remember to write “delivery PERSON” not delivery MAN!!! as a female driver this is sexist, do you think it is just men that deliver your parcels!!!! secondly my van is not a sleigh pulled by reindeers, i don’t fly through the sky & drop your parcels down your chimney, if its bad weather & too icy down your road or in your village then i have no option but to take the parcels back to my depot because getting stuck & having to wait 3 hours for the AA to turn up to pull you out is NOT a nice experience!!!!& not forgetting the horrible customers who speak like s**t to you when you do deliver there parcels late because of bad weather & not forgetting the stupid customers who expect me to know “when is the rest of the order coming?” &” what is it?”I DONT OWN A PAIR OF X-RAY SPECS!!!!!. WE ARE JUST THE DRIVERS, its not ME you speak to on the phone when you place your order, I don’t wrap your parcels & I do deliver to more than one house a day(149 for my route). At least we don’t go on strike at our busiest time of year like royal mail!!! All i do in the morning is clock on around 6.30am, load my van with whatever parcels are in my cages & off i go until the last parcel is delivered which could be 4pm (if your lucky!) 5pm or anytime up to 9pm because you people request evening deliveries which is 5-9pm but then when we get there you’re not in!!!!!We don’t work 9-5 like the rest of you, we would like a life outside HDNL but most of us don’t see any of our families because of the long hours we work over the Xmas period so before you start slagging us off just think about what US drivers do, some of us actually go that extra mile for you but why should we??? All you do is sit at your PC, order something then expect it there the next day. If you don’t like it go walk down the high street in the snow & get your xmas presents yourself!!!!!!!! Oh & one more thing – have your keys in the door ready because we havn’t got all day to wait around for you to find your bloody keys!!!!!!
HDNL Driver, judging by the state of a DVD boxset that arrived at my house before Christmas, I’d say you DO drop parcels down chimneys.
oh one more thing may i add is to everyone who thinks we don’t work weekends-WE DO WORK ON SATURDAYS!!!! I even worked some sundays over Xmas because we were so busy!!
to Carol (above jan 3rd) if you was actually in then the driver wouldn’t have had to waste his/her time taking it to your neighbours, you would have only moaned yet again if the driver had taken it back to the depot. i suggest you stop moaning & start taking to your neighbours then you might get to see your parcels!!
Im yet another HDNL driver thats come across this site. Some of the complaints on here do need some serious looking at as its clear on the whole we can improve. Both office side and delivery side.
The managers at our depot keep telling us we’re 1 of the ‘better’ depots so perhaps its worse elsewhere but speaking from my experiences I would say we do a pretty decent job!
Before Christmas we took on about 20 Agency drivers so mistakes are bound to happen.
I usually take 150 parcels a day n I always try to get rid of everything on my van but such is the nature of the job we cant spend 10mins at every address so I like most bring parcels back.! I dont wanna whinge about the fact that people shouldnt order if they know theyll be out cos we’d lose half our business if they went elsewhere!
Alot of the complaints on here dont always give the true story however. I remember delivering a parcel once – small so I posted it. Next day cust rings asking where parcel is n 1 of our girls told him itd been posted. They said theyd not recieved it and ordered another one. When I turned up with the next one I knocked and when she came to the door she told me to refuse it as theyd found the other 1 in their sons room. Hed hidden it so he could sell it n his parents caught him out. The only reason I knew this was cos of the honesty of his folks! 9 times out of 10 Id have never found this out n I could have got disciplined 4 it.! Parcels were said to have been taken from a greenhouse another time and when I went back to deliver their replacements I saw the old wrappings in their bin!! Drivers get the blame for far too much.
FRAUD IS EVERYWHERE!
Im not perfect – we all make mistakes when rushing around – Ive delivered to the wrong house and forgotten A.M parcels till its too late! Yes I know some drivers throw parcels over 10ft gates n yes I know parcels dont get attempted due to lazyness. Ive heard drivers have been dismissed for parcel theft in other depots but to tar every1 with the same brush is absolutley ludicrous!
99% of drivers are honest and reliable.
Mr Daz in one of your posts you slag a couldbe driver for his spelling mistakes making him out to be clearly stupid when in your following sentence you too make a spelling error! Petty I know but doesnt that just prove we all make mistakes?
hdn have bought dhl express
many more `happy` customers
Just going through my first experience with HDN and it’s not a good one.
Have been waiting for an item bought on the 27th Dec. It was picked up by HDN on the 30th Dec and sat in Woodford Depot until 6th Jan then moved to Droitwich Depot, (god knows why), then moved again to New Haven on the 7th Jan where for all we know it still sits.
HDN claim delivery was attempted on the 7th, 12th, 13th & 14th Jan but each time they got “no access to customers property” and it was returned to the depot. We know this is total bollocks as we were home on every occasion and no van arrived at anytime.
For all deliveries from the 12th onwards we provided our phone number and asked the driver to call if he had difficulties and we would meet him on the main road but no calls came.
Today in exasperation at the constant claims they could not gain access we set up a video camera and filmed our entrance all day. Sure enough HDN again claimed “no access to customer property” but the video clearly shows no one called at the house at that time or any other time.
We were at a total loss to understand why the driver/s would continue to lie about trying to deliver and what they gained from it but now reading the comments from the HDN staff on this forum it all becomes crystal clear – clearly their incentive scheme is an issue but a more hard done by, chip on shoulder culture is hard to find which I’m sure comes from the top down.
Hopefully as the recession bites even more over the next few years they will go out of business, then they won’t have anything more to moan about. We will be sure to avoid using them or any seller who uses them in future.
What we need to ask ourelves is why all these companies are using a gang of cowboys instead of the Royal Mail?
2 cards through my letterbox on 15/12/09, one from Royal Mail with free light bulbs from Npower, collected from local sorting office next morning on the way to work. NO PROBLEM.
Other from HDN with ‘national’ rate number and web address. Tried phone number, long intro followed by choice of 5 delivery dates, none suitable. Tried web address but told either my postcode or their reference number was wrong. Searched website for number to speak to real person. No luck. Retried reference number with postcode of other street who sometimes have parcels delivered to my address in error. Still no luck. Only expecting one parcel – a high quality fleece that is a free gift for me but would fetch a good price at a car boot sale.
I am a agency driver who work for hdnl and city link..hd are not organised at all in the local depot..yes there are places that are a pain but householders dont help themselves with small name plates by the front door and not near the road..you try driving down a road and looking for a name of a house well we have to do that all day with 80 to 160 parcels a day..and dont even start with houses with no name or number by them..and people who are so rude..I will admit I have taken parcels back due to rudeness..did it yesterday in front of 1 woman so i just turned round with parcel in hand threw it in the van and took it back to the depot..
I actually work for HDNL on a part time basis. After reading the comments that people put on here, i can see were many are coming from but on the other hand, screaming down the phone cursing isn’t going to make parcels appear any quicker. Im just a young girl trying to pay my uni fees however i do truly sympathize with customers who have paid out money for items and they arent been delivered etc.
HOWEVER: as somebody who takes these often crappy calls, i have found that its not always our fault. Come on, who an earth orders children’s xmas presents days before xmas and expects parcels to be delivered by xmas eve. Common sense or a lack of it often contributes to customers added frustration.
As a worker of HDNL i can honestly say i take every call seriously, i do whatever i can with the resources i have in the time frame i am able to do so.
I also wish people would consider carefully when buying online, especially at certain times of year e.g.. Xmas, Valentines Day, Easter etc. given the weather the uK has been hit with over the last few weeks, myself and colleagues have tried there hardest to meet peoples needs.
Some of the most preposterous demands that customers want as hideous.
“I wasn’t in yesterday and didn’t expect my delivery! i want it sending in a taxi by noon”!
“I want my delivery between 8 am and 8.30am! If not im seeking legal advice”!
“Can you give me a direct line to the driver himself, i want a word”! YEAH RIGHT!
Many of the staff here at HDNL work the pants off help customers the best they can, rectify problems that arent always our fault and receive minimal gratitude.
I’ve recently used HDNL (after seeing these comments I was quite scared!) and would just like to say that they were actuallly fine. I was out the first couple of times and so I missed the delivery but when I called their central number (calling the local office didn’t seem to get me anywhere!) they quickly set up a redirect to my work address and it turned up when it was supposed to, so no complaints really!
Don’t assume they’re all bad / useless!
In the past month or so I’ve had three separate packages from Amazon, all delivered by HDNL. (All three were items that are tricky to track down in the local shops and/or get home on public transport.)
Two of the three were delivered excellently on the first attempt. I live in a block of flats within a gated compound (not by choice, the gate was added after I moved in). It can be tricky for couriers to deliver to these flats but they are far from unique in this part of town – when younger I used to deliver phone directories and more recently I’ve often done political delivering & canvassing at weekends and know the problems first hand – and good deliverers work out ways of getting in so they can first contact the flat on the intercom and then if the recipient is out leave a card in the letterbox. The HDNL drivers on those two occasions showed a good deal of common sense and understanding so there were no problems.
However the third package was a very different case. According the tracking details online the package was “Out for delivery” then “Arrival Scan” for four days in a row when I was in all day most days and no card was left. I phoned up the number and asked for details to be added to the package, only to be told that HDNL drivers are not issued with mobile phones and they can’t be relied on to phone up the flat if they can’t penetrate the gate. The next day I stayed in all morning watching the gate but the HDNL van was not easy to distinguish front on and several other vans delivered that morning. It was only because I had the tracking details online that I saw “Delivered Left with neighbor”, which is especially unhelpful in a block with 80 flats. It was only luck that I realised it had gone to the site manager’s office, which is not open all the time.
I agree there are lot of unreasonable customers out there but I also think those of us who find the service poor compared to other delivery companies or for that matter to other HDNL deliveries do have a point when we find the service quality of service is pot luck and we are the ones who have to devote further time and money to sorting things out when we have already paid for the service.
What I don’t think helps the situation is somewhat beyond HDNL’s control though. A lot of the suppliers are not very good at giving out clear information to their customers about which delivery firm is used, especially before the order is placed. There is nothing on the Amazon order page to tell you it will be HDNL and many occasional customers may still have had their most recent package delivered by Royal Mail. Nor is it always easy to supply delivery instructions such as “if no-one in, please leave with XXX or phone this number” – the online pro forma doesn’t always allow this.
I’d hate to see what you lot were like should a real drama take place in your life. Check out Haiti!! Compare with your pissy parcel problems. Welcome to the real world
Previously I’ve been victim to the whole ‘couldn’t get access’ claim: strange for a clearly numbered detached house with no obstructions, but hey ho.
Today, took receipt of an HDNL-delivered Amazon package. Ordered on the basis that is was 5-7 days estimated delivery, and it arrived today, almost exactly 48 hours later. So, this time they’re days early and I certainly have no complaints
I would like to praise the HDN driver who delivers to me. He must be a huge asset to you. He has apparently worked for you for 8 years. He is always polite,helpful and charming. He recently sorted out a problem with one of my deliveries which was in no way his fault.
My driver always delivers…
but hey that’s because I’m always HOME !!
My address is easy to find!
I know the difference between 0 and o when inputting a post code (which is more important than some think)
I can spell my street name!
It doesn’t help when you order something from companies like Littlewoods on sunday evening and they tell you it will be delivered on monday! or amazon with their “order up to dec 23rd” which misleads people to believe their parcel will be delivered on the 24th even though amazon won’t even have despatched it!
The other day i took a neighbours parcel in and a little chat with the driver about his tattoos, nice chap.
Millions of parcels a year. I’m a happy customer.
P.S. I am a little biased too
have you had any joy trying to order online and avoid us MrDaz? or have you had to start GOING to the shops??
I have to say i have had deliveries from hdnl for 4 years now drivers always pleasent,even apologise if their late and if im not in always leave my parcel in a SAFE place and put card through my letterbox .Today i have had my first order not delivered well it was and signed for but i havent recieved it and havent signed for it so im hopeing the driver has accidently delivered it to wrong address.I rung the company and they were pleasent,awnsered straight awy and are going to get back to me when they have spoken to the driver.i have confidence in this company unless in the next few days they give me reason to believe otherwise,but so far i cant complain about a company who have always been good and drivers always pleasent
My first experience with HDNL was via Amazon a few days before xmas. Yeah, I know it was busy, but Amazon insisted delivery would be fine – in my case estimated as 22nd Dec. It was pretty rubbish. After 3 or 4 days of phone calls to the central number (initially to add directions, as our house can be tricky to find for new delivery companies, later just chasing up where the parcel was…) I found a number for the local depot on “SAYNOTO0870″ and discovered the truth.
Contrary to online tracking and earlier phone calls assuring me it was in the van and on its way, it turned out that the parcel was actually still in the depot and they weren’t even going to ATTEMPT to deliver it. Luckily I live not too far away and managed to collect it at about 6.30pm xmas eve!
I have made Amazon orders in the meantime, delivered by Royal Mail and with no problems.
So, when I placed an order on Monday evening and then found out it would be HDNL again I feared the worst…
HOWEVER…!
It has just arrived this sunny Thursday morning – a day before Amazon’s estimate, but exactly as expected from the online tracking…
Smooth and painless as anything! HURRAY!
Maybe they’ve got their act together a bit better now.
I’m happy and won’t dread so much using them next time…
SAYNOTO0870.com has around 40 numbers for the local HDNL depots, and I recommend speaking to them where possible.
*********
ELLESMERE PORT
UNITED KINGDOM
CH65 ***
Familiar?
Yes, it is familiar – it’s the registered address of my employer. If you were looking for my home address, you could just try looking at the whois details for this domain: http://whois.domaintools.com/mrdaz.com
But then, being a HDNL driver, we couldn’t expect you to find the correct home address if it was written down on a parcel and shoved in your face, dick.
Again i would like to point out to all, that I have not attacked, cussed or name called while i have posted on here. Yet it would seem Darren your vocabulary seems to be slipping Darren you have once again when the arguement is not going in your favour resorted to swearing and name calling. You big man. make your kiddies proud lad that’s the way.
As for the post. You allow people post my employers phone numbers! Even though we give most of the missed deliveries a Card with a phone number on it.
While most of our depots will go out of their way to search the depot for some unfortunate persons mislaid/undelivered parcel, this does slow down the job which is why we do not give out depot phone numbers !
See the irony now * !* (insert your favourite derogatory term in the space provided)
Did i say i was a driver? would you like another space here to fill in? lol
If i wanted to know where you lived i would ask the driver that displeased you so much… what 2 years ago now? still nothing changed ho hum.
I noticed you would’nt answer my question about whether you have had to stop ordering online though will you.
Scared of losing face? after telling all them people not to use hdn or sites that deal with them and yet your still using them lol
You’re proving yourself to be a bit of a liar darren. You know full well who that address i posted belongs to, and although she may be your partner in crime she’s also your partner in bed so i would hazard a good guess that as you have sold your house on longhope road you must be living in ellesmere port now.
Lets see if you post this one
EasyPeasy (presumably named so because you’re doing a job that is considered by most to be ‘easy peasy’ – yet you’ve shown so spectacularly that you’re still unable to do it) – you are indeed a delivery driver for HDNL, for only a delivery driver with HDNL would get my address wrong after I’d just given it to you.
Sold the house on Longhope Road? I should pack up and get out then cos I’m sat in it now. Living in Ellesmere Port? No, as stated, that’s the address of my employer.
Perhaps you should get a hobby that doesn’t involve deriding your own intellect on this website.
Between my housemates and myself, we’ve probably had 5 or 6 deliveries from HDNL.
Every single one of them has been a shambles.
With the exception of one, which was left at the other end of my street with a “neighbour”, every single parcel has been left outside the front door, with the card left on top of it.
They have all been received within the expected time frame, but I do have to be on my toes. Since the driver is guaranteed not to knock, I have to listen out for vans and run outside before someone makes off with my delivery. That’s been left outside. Again.
I like how all the comments from the HDNL drivers/staff all end with something like “why don’t you find something better to do with your time”. Like Googling the company you work for and replying to blog posts about them, for example.
If i was a delivery driver i would be out in my van right now wouldn’t i?
To Mick your comment about sitting listening/waiting for the van. which is exactly what i have to do everytime i’m expecting a delivery from royal mail. so i guess it’s swings and roundabouts some areas have crap HDNL drivers some areas have crap royal mail. but if you complain the CORRECT way something will be done about it!
MrDaz you’re a waste of oxygen and webspace come to think of it. check it on google your house a for sale sign :p
A waste of oxygen and webspace, yet you can’t stay away. You stuck in a vacuum or something?
My house for sale on Google? Should I bother to explain how Google Street View works? No, don’t think I will – you’re not exactly worth the effort.
Of course my house was for sale – how do you think I comment?
ladies ladies put the handbags away. I’m an HDNL driver working out of one of their largest depots. The morale at my depot is desperate. The sign on the side of each van reads ‘customer first’. It should actually read ‘customer first, if it suits the morons that run the place, until then we’ll do what the f*** we like’ Big changes coming up so thing will only get worse. Good luck HDNL customers because I am out of here soon, thank christ.
I had a parcel delivered from Home Delivery Network recently that made me laugh. I’d been away for 3 days and came back to find a parcel underneath the bush outside the front of my house, in clear view of people walking past the house.
The funny thing was that the card through the door actually said “The parcel has been left in a safe place” with “under bush” written in the box. I don’t think those two statements really go together.
I was disappointed to find that they make complaining quite difficult. Any decent company would provide a phone number or e-mail address for complaints, but they do not. I had to resort to writing a letter which was time consuming. I did purposefully omit my phone number and e-mail address so it would be equally as time consuming for them to reply.
Turns out a safe place should be, and I quote, somewhere out of sight and somewhere protected from the elements. Now everybody think back to where their parcels have been left and see if this is true?
I think the staff are in serious need of some customer service training – either that or they just lack basic common sense. If this is their definition of a safe place they should stick to it! Those two simple rules can’t be hard to follow?
Also, staff shouldn’t be on here abusing the customers – that’s got to be the worst part of this. It’s extraordinarily unprofessional!
i ordered a pond liner to arrive sat morning, i drained my pond and placed my fish in adiquate storage for a few hours as i thought thats all they would be in there for. my pond liner neve arived , I PAID £22 EXTRA FOR SATURDAY DELIVERY . when i called the depo the manager said its a silly thing to do ou should wait till the pond liner arrives before you empty your pond i was shocked, i ended up driving 259 miles to fetch another 1 sadley 1 of my fish died worth about £230 , i have put a bill in th hdnl for my milage see what happens , but i will take this to court and beyond if nessesry . hdnl are rubbish, i do a adio show and remind people every show about hdnl
Having suffered the same problem as so many others – HDN claiming to have tried to deliver but not rung the bell or knocked. YET AGAIN! – I discovered that they can be contacted by phoning their 0871 977 0800 number and not responding to the automated service. This gets you put through to a human (though I’m not sure it will get you anywhere). It is an offensively bad company and should be avoided.
These people are an outrage, that drivers are LYERS. I have been told that a delivery attempt had been supposedly made at 10.30 this morning according to the driver. Now I have been sitting here since 8 this morning waiting for this ghost package and there certainly hasn’t been any sort of delivery attempt. In fact, if there had been, one surely a calling card would have also arrived. This is the 2nd time now they have lied and said they have attempted to deliver my package. These people are morons, this is a service they are supposed to be providing, it is what they get PAID to do which means they are supposed to do their job correctly. I am absoloutely livid because this means I now have to make the treck to Wembley to their stupid depo in the middle of knowhere, in full knowledge that I am paying the price for someone elses laziness and lies!!!!!
paid extra for my parcel to be delivered the 20th…26th and still no sign. emailed the company i ordered from and they said “track and trace” confirmed the delivery. but still NO PARCEL. v.angry and can’t get through to anyone at HDNL.
someone has been home to wait for the parcel so it can’t have been left anywhere.
mr daz ,are u annoyed because you didnt get your dungeon and dragon figures,and weeks supply of kleenex tissues you sad lonely fuck..get a fckn life.and go get mummy to change your nappy
I just want to say not ALL HDNL is bad. Everything I have ordered from Amazon has come before the expected date which i’m happy about & the HDNL people have been very nice.
It’s interesting to hear feedback from the drivers so i can hear their point of view too.
I have a parcel coming that is quite a bit later than the others, but just within the expected date (tomorrow) so fingers crossed.
But hey, they’re just doing their job. I know how frustrating it can be when people keep moaning at you (i work as a customer service advisor for an insurance company) so maybe when this delivery comes I will tip the driver.
Well, all these comments leave me a little nervous. I know that people only ever complain to these types of sites, hell I have done it myself enough, but this is one of many, many, sites reporting that HDNL are rubbish. Why am I so nervous? Well I have just ordered a paper shredder from Amazon and just received the confirmation that the order has been dispatched, and yes it’s HDNL who will be delivering it. I understand that HDNL are taking over the DHL domestic express services? Well, based on my recent experience with DHL (being unable to post a missed delivery card through a letter box thereby delaying the delivery a whole week) the two companies should be a perfect fit for each other. I’ll maybe post a comment once HDNL attempt a delivery and let everyone know how it goes. Wish me luck!
I have read a lot of the comments about HDNL & they got me a bit worried as I am expecting a delivery from them. Checking my tracking number I discovered they had tried to deliver it but I was not in. I contacted them as I was in and there was no calling card to say a delivery had been attempted. I spoke to a chap who was very efficient and polite. He informed me an attempt had been made but to the wrong address (a little village 3 miles away has the same address as mine) which has happened before. Delivery has been arranged for the correct address. I had no trouble getting through and was teated as a customer should be.
The Telephone number is : 0871 977 0805
The webpage is : http://www.hdnl.co.uk/Contact-Us/
I recently received two cards through my door about a parcel to be delivered by HDN. there were people at the address on both days. When I called HDN they said the parcel had been signed for by the addressee (not my name). No-one here signed for anything! I’ve no idea if there ever was a parcel…..but worst of all CAUTION!!!! Ii’VE JUST CHECKED MY PHONE BILL……….NEARLY £3.50 FOR A 10 MINUTE CALL. IT STRIKES ME THAT SENDING OUT FALSE DELIVERY CARDS AND THEN CHARGING A FORTUNE TO PEOPLE CALLING IN TO THE NUMBER ON THE CARDS COULD BE A CON TRICK WHICH COULD EARN A FORTUNE.
I have been a customer for esprit now for roughly 4 months I buy a lot of goods from them and have nothing but hell treatment from HDNL, they lie to you on the phone, the phone number is rip off, all you get is attitude from the call centre operators, Only this week they screwed up again I re-programmed a delivery to be delivered at my place of work, I even chased up the delivery calling this rip off number 08719770805 on my mobile chasing up the delivery at 5pm and in a snotty toned voice the girl from merseyside said its still coming, anyway I waited at my place of work and then got a phone call from my husband at home saying they have just delivered this was around 5.30pm so once again they didn’t do what I asked of them to do. I called them up when I got home to have a go at them because they seem to have no respect for the fact that its our goods we have paid for them and when we make the phone calls to check on deliveries its our money for the phone bill to which the charges are extortionate, anyway when I got hold of an operator all I got was “well you got your parcel delivered didn’t you?” this was in a snotty full of attitude voice from probably the same snotty girl from 5pm I think her name was Ashly she was so snotty, there was no apology just a straight “well you got your parcel didn’t you”? I have read some of the reviews and some of them are geared towards the truck driver and delivery guy well my delivery guy couldn’t be nicer so I don’t blame my driver at all its the call centre staff they are all useless, they don’t know what customer service is all about especially the merseyside team, I got to speak to the manager after a big argument trying to put through my point and convincing the girl I wanted to speak to a manager, I really have had enough of HDNL especially the call centre I am stuck with anyway, incidently I called today and spoke to a lady in essex call centre and she gave me the information no problems and was as polite as anything so I think there must be regional prejudice going on here. I have spoken to esprit and according to them they have had many complaints as well so HDNL I really hope your company director reads these reviews because it seems your people are letting you down and causing your company to have a bad name.
If the delivery drives dont like delivering parcels then dont fu@king do the job.
Take a little pride you sad pricks
I think its great that the HDN driver are commenting and making your point for you, Little old ladies having to wait because the big man didn’t like to be shouted at aw bless lets face it lads, your lazy, incompetent don’t do what it says on the tin, we pay for our items for mugs like to to send it back if you have to wait more than a a few mins.
I had the last laugh, when i was a manager for tesco i had one drive into our yard, dump all the stuff and try and fake a signature…i locked the back gate and refused to let him out until he rang the dept and admitted what he had done……..two weeks later he was back. HDN don’t punish fraud good to know
After a few horrific experiences with HDNL I have now vowed that noone from my company will be able to purchase anything that is handled by them. Having to stay in the office for 6 days in a row to try and recieve an important parcel we probably lost £500 – £600 in jobs we had to turn down as one person had to stay on the premises to wait for the delivery that didn’t come day after day, no matter how many times we spoke to the depot / call center / call center managers. The company is a joke and I can only hope that blogs like this showing potential business customers considering contracting HDNL, what a incompetant organisation they are will eventually lead to their downfall and demise.
I will be taking my complaints to both BBC watchdog and to Postwatch (the regulator for mail delivery services) and I encourage any other disenfranchised ‘victims’ of this firm to do the same. Only by popularising their ineffectiveness can we hope to have them removed from our lives!
Oh and come on people – how many comments yet only 2 diggs? We must do better!
Just had a parcel delivered oops no I didnt, card through door parcel left in safe place behind bin, looked everywhere, finally spent ages on phone, where was it, oh thats ok parcel back at depot for re-delivery, ages looking, money spent phoning apologise dont be silly, anywhere to complain online, I dont think so, collecting tomorrow, could be interesting!
To be fair to HDN, I have had the fake “no one at home” messages from City Link too – oddly, when i rang City Link (rhymes with s****y Stink rather aptly don’t you think?) the company could not explain how their driver had gained stealth technology and had managed to call at my door without appearing on the CCTV that covers it, nor being seen by my wife who was gardening outside the same front door at the time he claimed to have been or my neighbours out in the street doing their gardening too (it was a sunny day) ! I mean, the RAF would pay megabucks for technology like that, and here we are with ordinary delivery vans apparently having it! Amazing stuff! Of course, the more cynical may also find it of interest that when I rang CL at 4.30, turned out the driver had made it 30 odd mile in the 20 minutes since he’d reported I was out, had parked up, done his admin and gone home! So they obviously also possess warp speed! Now some may say he just wanted an early finish so said the last delivery/s were not home, but thats just supposition – you have a choice, he possess Star Trek technology, or he’s a skivver. Which is the more likely doyou think?
OK, here we go. My first experience with this company.
On Saturday came through the door. Fair enough. I simply followed the instructions to go a website and reschedule for Monday. Monday came and no delivery. Alarm bells began to ring.
On Tuesday I came online and found this site. Ah ha. Still no need to panic. I rang the Romford depot. No answer on that day. The next day some there picked and wasn’t glad to speak to me. Said I should ring their 0871 number.
OK fine. I rang the 10p/min 0871 number followed the prompts and scheduled a delivery for Wednesday.
Wednesday no delivery.
Thursday so far no delivery.
My policy is: no stress. Why stress over a poor courier? It’s the retailer you have to hit. They employed this poor courier. They’re their paymaster.
I’ve done all I can now. I will fold my hands, wait a few days and if no delivery request a refund from the retailer.
I *have called their 0871 number to reschedule and used their website. But I will *not call the 0871 number for a 10 minute call as it not reasonable (and would not be sure to get them to deliver).
Now that we understand the scale of the problem, I think people dealing with this courier should be more patient. Take no more than reasonable action to get your package then when that fails, sit out a week and go back to the retailer for a refund.
I ordered by credit card.
My retailer said they’d send a replacement to me by Monday if nothing comes.
Technically speaking YOU are not HDN’s client. Their client is the retailing company who have a relationship with you. So hit at the retail end.
Thank you Mr Daz for posting about these guys and allowing other people to post comments. That’s how I understood what I was dealing with.
i ordered some clothes from topman on monday and chose a nominated delivery for Wednesday, (Today).. its not 5pm and they have 2 hours to come… after reading all of these comments i am quite worried as this parcel is very very important and is needed by tomorrow. if i dont recieve my parcel i will be taking this to further athorities, i am discusted by all of these complaints and i think that HDNL need to sort there fucking selves out.
Ordered a sofa from Asda Direct and HDNL delivered the wrong sofa, 22 days after ordering. They’ve tried to collect the sofa twice – first time they gave barely enough notice (10 minutes) but the van was full. Second time they didn’t give enough notice (15 minutes) and I was already at work. I still have the sofa awaiting recollection and delivery of the correct sofa but refuse to phone Asda Direct or HDNL’s premium rate phone lines to resolve a problem they caused. Very bad service and would not recommend at all.
I had a a parcel, that according to HDNL’s tracking was on the van. Two days later a card came through the door.
I contacted them and the person on the phone, at best, was unhelpful. I was polite and just asked when I could expect delivery of the parcel and could they provide a time frame as to when the driver may be in my area. They said we cant do this as it depends upon how much the driver has to deliver.
Well… a small amount of logistics knowledge tells me that a driver will only have a certain capacity on a given van and will go on a ’round trip’. They could therefore estimate a time frame based upon a driver at full capacity. Even a 2 hour window would be reasonable.
But no! She didnt have a clue.
If their system was efficient they would be able to ‘estimate’ or even know how loaded the particular van is, estimate the route they will be taking (as they KNOW what parcels are in the van). Why can DHL, Parcelforce, citylink and UPS all manage to do this?
Maybe they posess magic that HDNL do not. Or is it a case of caring or not about customer satisfaction.
If they could resolve this, relatively simple, issue and invest in the software that will enable them to do so they could provide time framed deliveries and put a stop to many of the complaints.
I am waiting for a delivery today, and I am in and will not be going out!
Lets see if it turns up?
Well, to be fair to them, the parcel turned up as 1.25pm.
Which i am happy with.
Parcel via hdnl showed up on the right day but not withint hte itme I was told. The driver didn’t have a HDNL van or a HDNL uniform. he looked like he was about 15 to be honest….
I can’t believe your post was December 2008, and it seems HDNL are still the same.
According to their tracking details my parcel was delivered to me two days ago. I was in at the time, no one knocked, no cards or parcel were left anywhere on my property. …
Does this mean my parcel is lost somewhere in the HDNL network …. how depressing.
i am never going to use their service again twice in 3 days they have failed to collect to different parcels, i even checked online with the tracking number and it said it had been collected and was waiting at the depot, all when it was still sat on my living room floor waste of time and money i have requested a full refund as the items were not not collect as agreed but i expect to get nothing back from a two bit company
Just wanted to say I found the phonenumbers for the local HDNL depots in yell.com (I orriginally tried the phonenumber from the comments here – but it had been disconnected)
http://www.yell.com/ucs/UcsSearchAction.do?keywords=&companyName=hdnl&location=United+Kingdom&scrambleSeed=47654072&searchType=advance&M=&bandedclarifyResults=&ssm=1&autocomplete=cn_recent
Helpful lady answered but still had to phone them everyday to get anywhere.
HDNL DON’T DO IT I HAD TWO PARCELS TO BE PICKED UP VIA INTERPARCEL UP UNTIL NOW THEY HAVE BEEN FINE THEY NEED TO DROP THIS COMPANY. THE FIRST WAS PICKED UP BY DHL AS PER AS FOR HDNL THEY HAVE IT IN THERE VAN ACORDING TO THE TRACK NO QUITE STRANGE LOOKING AT YOUR TABLE AS A VAN THIS IN MY VIE IS DECEPTION AND THEY ARE MAKING ME PART OF IT THE SOONER THIS FIRM HAS BEEN HELD TO ACCOUNT FOR ITS SELF THE BETER I HAVE JUST BEEN TOLD THAT IT WAS MENT TO BE PICKED UP ON WEDENSDAY WHEN I PAID FOR IT TO BE PICKED UP ON MONDAY BAD BAD BAD
REGARDS GEO
Just to add my experiences (not good).
had a fridge/freezer due for delivery on Monday, collection of my old one at the same time. Guys arrived, went to take the old fridge out and one of them said to me “are you getting a new one?”, I said yes – don’t you have it? and he was like erm, no! So no fridge – they left the old one.
So I called HDNL to find out where it was and eventually found out it was in Bolton, couple of hours later a manager called back to say it had been misplaced (?!?) and that a new date would be arranged. Heard nothing until the next day when a manager called and absolutely nothing had been done, still in Bolton with no new date arranged.
I told them that I’d paid for express deliver and it was now over this time and I insisted that I receive a call back within an hour with a date for delivery. I don’t have much leave left so said that I would only be able to accept delivery before 9am or after 5pm – this couldn’t be accommodated so I was asked if I would accept a Saturday delivery I said yes. The manager (Tracy) told me that I would get a call back on Thursday to tell me what timeframe to expect delivery.
Thursday came and went – no phone call. Tried to call this morning, was on the phone for about 40 minutes and had to leave it to go to work. Called after work and evenutally got put through to Tracy only to be told that they won’t give me a timeframe because it’s a special route, she wouldn’t even tell me what time the drivers start work – the only thing I get a phone call half an hour before the driver is due to be there – so basically I can’t really do or plan anything for the whole of Saturday.
So spent all of Saturday waiting on this call – it’s now nearly 7pm and no phone call and no delivery and of course there is no one to contact on a weekend – I am absolutely livid. What else is there to do? How can you force a company to deliver your item? Why do they think it’s acceptable behaviour?
Tracy told me that HDNL pride themselves on their customer service – my response to that was to burst out laughing and ask if she was joking. Disgusting treatment of their customers, yet the do nothing to rectify problems without being pushed.
Want to complain about them – does anyone know who their CEO is or something? I can’t let this lie. I’ve wasted half a days leave sitting in waiting on a fridge that was missing in action and now I’ve wasted a Saturday all because they’re incompetent. I’ll definitely be contacting the catalogue (Additions) to complain to them about the appalling service.
Is this sorry excuse for a business regulated by anyone that I could contact as well?
Those of you complaining that you have been having difficulty with HDNL for a few days or a week can consider yourself lucky.
My troubles with this company have been ongoing for the last MONTH. Four weeks of HDNL HELL and I still don’t have my parcel.
Myself and my fiancée both work office hours, and while we can’t be around to receive the delivery, our building has a 24 hour concierge. On the first delivery attempt, 4 weeks ago, HDNL left a card to say the package needed signed for. Since then, despite numerous calls to the company each week, HDNL have not left a card, contacted us, spoken to the concierge, attempted a delivery, or delivered our parcel. They keep promising to deliver it the next day, and despite my fiancée taking a day off work on one of the occasions there has been no sign of them at all.
They are now REFUSING to deliver the parcel, saying there have been multiple problems.
I am at my witts end with these people.
it’s possible I might get the energy to give chapter and verse re our recent run in with HDNL; it included many elements others have set out, stealth visitations, non existant carding, problems with address which was perfectly set out, non show rudeness and the sheer good luck at catching the little fat sod as he was about to bugger off. We however got the V sign along with a lot of mouth as to how none of could be his fault, it was all down to us, he had been knocking for ages and surprise surprise not one of our five dogs made a sound!
Of one thing I am sure I will check in the future to see if an internet seller will be useing them for my order and if so there will be no order, something I have never done before even though I have had some pretty foul experiences with other delivery companies.
One thing I forgot I really try to avoid any contact from me to a delivery company. The purchase including delivery is made with the product seller so I get onto them, they are the delivery companies customer. Also the credit card companies have some pretty strict rules which generall means they will yank the payment if goods are not delivered.
“why not have it delivered to your workplace” what a wonderful idea. I’ve currently been waiting a week for my parcel to be delivered to my work place. Due to failure to attempt delivery followed by faliure to find the delivery address, followed by a supposed attempted delivery at 7:00pm on a Saturday with no card left. Each time I’ve arrange to collect the parcel it has been sent out for delivry anyway.
Customer Services staff have been nice enough, but it seems there is a complete disconnect for conversations and arrangements with them versus what information actually gets to the depot. Very frustrating and not good for my mobile bill!
just thought i would say my partner has has alot of trouble with HDNL in the past and took him weeks to get a refund but in the end after alot of agro he did and he got what he wanted, but yesterday i ordered a dress of the new look web sit for next day UK delivery so i waited in and while i was waiting i was reading all your comments and started to worry and i saw one where a women left a useful number to ring if you ever have proplems so just as i was writing it down the door knocked and it was them with my dress maybe i was lucky this time but i will think twice next time,
have just got home to find a card from HDNL saying my parcel is at a safe place!!! then someone has scrawled FP by the tick?! Have tried to use my ref number and postcode on http://www.myhdnl.co.uk to no avail (doesn’t recognise one either or both).
The item was bought through amazon……
OMG have just found my item (a stomach crunch trainer) under a bush in my neighbour’s garden…. how safe is that???????????? Stupid or what?!
I’m now assuming the FP scrawled on the card stands for f***ing pathetic
Ordered ring on 27th July from Jewellery Channel TV. Promised delivery by Monday 2nd Aug. Put on van but not delivered. Put on van next day, not delivered. Now promised for Thurs 5th. Don’t hold out much hope. Now horrified having seen how many complaints when Amazon use them. Jewellery Channel buyers beware, Home Delivery Network are being used by them now and neither company cares once they have your money.
And the beat goes on …
I was expecting a delivery of an Amazon item today but when I checked my account, I discovered that according to Amazon, an attempt was made to deliver it here at 3.20 pm.
In fact, this is a complete lie, as I and/or my son were here to receive the item.
Since they did not attempt to deliver the item, these liars also failed to leave a card and I was left guessing about if and when they might attempt to deliver the item again – real or fictional.
My advice is to boycott any seller, including Amazon, who use this execrable company. It is worth paying a little more – sometimes only the same price – for peace of mind!
Ring has arrived but delivery driver did not want me to check contents before signing.
Home Delivery service is terrible. still awaiing item from July
I paste below, for your edification and amusement, the HDNL tracking details for my package which as of 6th August has still not arrived.
Description Date Time
The parcel data has been received 26 Jul 10 12:00:00 AM
The parcel has been despatched from depot 26 Jul 10 05:48:00 PM
The parcel has been sorted at our hub 27 Jul 10 12:01:00 AM
The parcel has been despatched from depot 27 Jul 10 07:11:00 AM
The parcel has been despatched from depot 27 Jul 10 04:17:00 PM
The parcel has been sorted at our hub 28 Jul 10 12:20:00 AM
The parcel has been received into depot 28 Jul 10 06:05:00 AM
The parcel is at the incorrect Depot (for delivery) 28 Jul 10 10:50:00 AM
The parcel has been despatched from depot 28 Jul 10 03:52:00 PM
The parcel has been sorted at our hub 28 Jul 10 11:47:00 PM
The parcel has been received into depot 29 Jul 10 06:40:00 AM
The parcel is at the incorrect Depot (for delivery) 29 Jul 10 09:53:00 AM
The parcel has been loaded on to the drivers van 30 Jul 10 11:23:00 AM
The parcel has been loaded on to the drivers van 30 Jul 10 12:43:00 PM
The parcel is in the Depot 30 Jul 10 10:14:00 PM
For a bunch who complain so bitterly of their workload, they sure seem to make a lot of extra work for themselves….
So I got a card from HDNL, went on their website, found where the local depot is, turned up the following day to be told I was required to click one particular button on their website so that I could collect my parcel. 17 miles round trip in vain. I found this most peculiar. There was no information on their website saying that one will be unable to collect their parcel if they do not click one particular button. As I have never heard of HDNL before I tried to find contact details on their website to feed back my dissatisfaction with the way their system is set up. All in vain, not a single pointer to where I could direct my complaint. Go ogle search gave tons of bad feedback about HDNL. Then I realised that perhaps HDNL as a business is probably not worse than many other business in rip-off Britannia. The system in the UK has evolved into some kind of a monstrosity, where corporations and business companies above certain critical size enjoy the freedom of being able to do what they want, and an average citizen has been reduced to the position of learned helplessness having to put up with whatever it is thrown at them, a position of a laboratory mouse in a cage unable to escape from randomly delivered shocks. And by the way the amount and type of documents that I noticed people were required to present to collect their parcel from HDNL depot is the same as when applying for Criminal Records Bureau enhanced check. I did not envy the job of this girl in HDNL depot, she is like one of us placed in an impossible situation. She was taking the flack for someone else, someone who designed this twisted system.
I bought a scanner from Amazon, with 5 day delivery. It arrived in 3 days, but was delivered to the wrong house and left outside. Luckily for me, the occupant of the other house knows me and she brought it round. I’ve been trying to find someone at HDN to whom I can point out that if an address includes the word ‘farm’, the driver should be looking for a farm – you know, a place with tractors and livestock, rather than dumping it outside a house that is clearly not a farm! The HDN website is clearly designed to keep any customers at arm’s length – and it claimed my postcode was ‘invalid’. No it bloody isn’t!
I had never dealt with this company until this morning. I am awaiting goods from Virgin media from the 26th July and as I still havn’t received them, I called to check on delivery. Virgin gave me HDNL details and tracking number to check on it as they said I should have had it. I’ve checked HDNL’s website to find it arrived at Kidderminster depot on the 29th July and it’s been there since. I’ve not had any contact from them to say there is a problem and not had anything through door if they have tried to delivery it. You don’t seem to be able to speak to someone there without a reference number either which strangely are on the top of the missed delivery cards that I have never had. I am shocked to see the amount of complaints about this company and am starting to think that my home network equipment will never get here using these people.
Update:
The parcel has been despatched from depot 07 Aug 10 06:52:00 AM
The parcel has been despatched from depot 09 Aug 10 05:28:00 AM
Still no cigar…
Well ordered two items from Amazon and surprise, surprise, they used HDNL for both my items.
Basically I was supposed to receive two boxes but instead only received one (didn’t know it was supposed to be two boxes until I rechecked), so basically I’ll assume that either the other item was lost or stolen.
Basically in question, don’t trust HDNL, as HDNL (Hide it and forget, Drop it, Nick it, Lose it) is as bad as DHL (Drop it, Hide it, Lose it).
the saga continues:-
The parcel has been despatched from depot 09 Aug 10 05:28:00 AM
The parcel has been despatched from depot 09 Aug 10 04:04:00 PM
The parcel has been sorted at our hub 10 Aug 10 09:02:00 AM
I have spent all week getting very frustrated thinking that I wouldnt be able to get hold of my parcel due to the limited information on the HDNL website.
However, thanks to the contact details posted by Manchester Customer I was this morning able to speak to an incredibly helpful guy at the Mitcham depot who has arranged to have my delivery left in a safe place on Monday.
All it takes is to have some real person contact details on their website and things become so much easier. So many of the problems reported seem to stem from the frustration at not being able to actually speak to somebody to ask for help in actually obtaining your parcel!
HDNL… dire indeed. Amazon order got to Leeds Depot on 12 August… should have been delivered next day to address 75 miles NE of Leeds. Kept looking to see the next steps… and the package was sent SOUTH, finally end up at Droitwich Depot, some 200 miles away! Still waiting. What a total shower this lot are… Amazon shoul dditch them forthwith… -Infinity out of 10!!
im pickin up my delivery 2mrw … it will be hell in there once i am finished no joking
I’d like to add to the long list of dissatisfied customers. I ordered an item from Barratts a couple of weeks ago, have been tracking it and saw it go from the Wembley depot (makes sense, I live in London), to Droitwich, to Leeds. It was then apparently on a van from Leeds (this I thought rather strange, why would you drive it that far?) and eventually ‘delivered’.
Except, it wasn’t. My other half was waiting in on the day it was supposedly delivered, nothing. No sound at the door, no redelivery card, no parcel bunged outside. Checked with the neighbours, nothing.
Having read this and realising how useless HDNL customer services seem to be, I thought I’d go straight to Barratts and enquire. Less than a day later, they got back to me with this:
“After investigation I can confirm that our courier attempted delivery twice, both times this was refused at your address.
You order was therefore sent back to our Head Office.
I have issued you with a full refund; please allow 3-5 working days for this to show in your account.
Please accept our sincere apologies for any inconvenience caused.”
Props to them for sorting out a refund, but tried to deliver twice and ‘refused’? What utter nonsense. Especially as the tracking site claimed the package was safely with ‘the customer’. I’m wondering if they somehow did try to deliver it to somewhere in Leeds, considering that’s where it was to start with. If not, I think it’s the outright lying that annoys me most.
I ordered a Sony 32″ led from Amazon the other day and learned it was being delivered by HDNL. After reading all the horror stories on here I was becoming quite concerned regarding the safe delivery of my telly.
There was absolutely no cause for concern. Item was delivered from the Leeds depot this morning as promised. The driver was very polite and helpful, my parcel was stacked quite safely in the van. TV works perfectly well, wonder how many there are like me compared to unhappy customers. I feel sorry for those who have been badly treated, but all I can say is my experience was trouble free.
Had 2 parcels delivered by HDN
driver claims to have “hammered on the dood like” except i never heard him but heard the card posted through my letter box
1 parcel was big and bulky and very heavy, i get it dropped on my foot, 2nd smaller parcel contains 2 items and the more expensive of the 2 has been squashed and damaged
i get a obnoxious and arrogant felivery driver.
And HDN staff have the cheek to moan at reasons for complaining.
You get piss poor service when you got shopping are you happy, maybe i should work for currys and when u decide for example buy a dvd player or a ps3, say i threw it at you, would that be deemed acceptable service, or would just hiding in the warehouse and forgetting about you, amounts the same as to dropping something on my foot which is heavy or trying to pretend you came and being caught out
3 guesses why the delivery aspect is rated as poor as poor can be, marginally better than city link, which is enought really.
obnoxious staff
a company i hope never ever have to deal with again, appalling service. I think some couriers need a new career as they cant do the job at all. shocking shocking company.
I’ve had several parcels delivered by HDNL drivers over the past decade and never had a problem. I must admit that my son did get one (ONE) attempted delivery that was never attempted – the reserve driver could not find the address, but the problem was dealt with and the parcel arrived when they stated.
They work an average of 10 to 12 hour days and get the full brunt of any disgruntled person regardless of whether it is their (the driver) fault.
However, what I find unnecessary and unhelpful, is the disgusting language displayed by several people in this blog. If this blog is an example of how you (the person with a grievance) communicates with people when there is a problem, it is hardly surprising you will continue to have problems or claim to be and I quote “victim to some of the worst luck in the world “.
I notice that this website makes a claim that HDNL drivers are ‘vulgar, idiotic and racist’. I find that claim offensive and even defamatory.
Hi. I found your site quite by chance when trying to find HDNL depot number and this is why im online now waiting yet again for a parcel.
Its the fourth this year .They give a date tracking ect and dont turn up but my worst was this………Tracked a parcel and said its was on the van so my wife stayed home my front door leads straight to the living room and my dog is in there too which barks at the gate opening. The delivery didnt turn up I by now am used to ringing there main number and they said there was no one in and a card was put through the letterbox. I assured them there wasnt and we were in and how sick of sick of this service we were.
The next day it arrived and the parcel man siad he was sorry for us not getting the delivery as he was off sick then how did he deliver the card.
Today I have phoned the main number and they said it was out for today but I know after the last 4 deliverys and there not so honest chat that it would be highly unlikely. I then phoned the depot as I have founfd the number online and immediatly explained that im not going through another day of this. so is the parcel out for delivery they said yes and 20 mins from me the depot is and YES , YES , YES theve gone and zoomed out with it and delivered it a few mins ago but a fight it was .I now know that if i must have a delivery from them this is what ill do. First phone the main number off the card 10 per min then phone the depot, sit in and hopefullly ive cracked it
I must say I dont hate any persons but I do hate this company.
Hi ya,
I recently purchased an Ipad online at ebay. It was meant to be delivered on the 6th of september 2010, I sat at home all day. tracking the shipment online, and waiting. It was not delivered and I have checked on numerous occassions to ensure that no note was left either. Today morning that is the 7th of september, the website states that it was delivered on the 6th at 8:19 pm……… who the hell to. I did not answer the door, neither did anyone else in my family. I have not received the item, and they very coyly display that it has been delivered. This is as good as it being stollen by them. I have already placed a complaint with ebay and the seller who is a moron for using such a pathetic service, and if it is not resolved I shall definately take legal action. The amount of money I have spent is not small.
If you do have any information on anything I can do further, in the sense of actually getting the package, and not having to deal with a legal hassle please tell me.
Best wishes
Clarks uses HDNL as well. This is unfortunate, as I now have a 150 BPS pair of boots which they claim they have delivered three days ago but which has never made it to me. There was no one at home at this flat on the suposed delivery date…
Yesterday, 11th September, a order was delivered to my address while I was not at home by HDNL. Instead of returning at a later time or giving me the chance to collect the goods from a depot they left the parcel and then put a card through the door. When we arrived home we refered to the direction on the card (which said Black Bin) and looked everywhere around the bin for the parcel but could not find it. We eventually looked inside the bin and found it inside the dirty bin on top of a bag of used cat litter along with bags of other kitchen waste.
I never had such treatement in the past when goods where delievered by Royal Mail. I am happy to pay a few pennies more in postage for the privledge of not using HDNL again.
This is NOT acceptable and I am so unbelievably anrgy at this. I did not pay good money for something to end up in a refuse bin before I have had the chance to even use it. No matter what, I doubt I can bear to use the goods after knowing where they have been. This is NOT an acceptable way to treat anybodies goods.
The driver was from the Chesterfield Depot, delivering to sutton-in-ashfield areas. Since I am unable to find a complaint address on their website, I am hopng that someone from the company will have the goodness to pass on this complaint.
So far I’ve had 5 deliveries via HDNL – all of them have turned into a soap opera nightmare with the goods having to be resent by the suppliers on 3 occasions. No matter what some of the comments from supposed employees above might claim, HDNL are without doubt the worst delivery service in the UK. Avoid them at all costs, they really DON’T care. I guess they must be the cheapest. Very surprised Amazon use them but then thinking about it some more, Amazon have always had a “we’ll just send you another one” policy whenever things go wrong anyway, so perhaps it doesn’t seem like a big problem to them.
what a useless pile of shite this company is, my books have been in transit since august the 15th . they have been around the effin country a couple of times, to my house 3 times, ive rearranged a time for the delivery twice but nothing happened, some books need a signature and some dont, whats that all about? their only books of piano music for crying out loud, i cant get any response from them or from amazon, they dont reply to emails, im thinking of driving up to scottland from wales to get them myself.. how cost effective it must be to keep a bunch of books on the go for months on end, oh and the delivery persons dont bother to call the number you give them to tell you their on the way, are they reall this stupid or is it me??
Not that this adds to the discussion, just sharing my experiences.
Ordered books from Amazon, HDNL driver came when I was out, put a card through my door stating that the item had been left in “a safe place”….. meaning my rubbish bin in the backyard. I didn’t really enjoy having to scrape the wet rotting garbage off my parcel, no.
About a month back. I was waiting for a similar parcel, after a few days of the hassle documented elsewhere trying to locate it, they said it had been delivered, and left “under the bushes in front of your bay windows”. My house does not have bay windows, or bushes in front.
Since when is it okay for a delivery company to leave a parcel under some bushes, or in a bin?
A month, at least 6 scheduled re-deliveries which didn’t occur, failing to ring or knock at the flat when I was in, damaging a package, and losing the one which amazon resent.
I wish amazon would go back to Royal Mail.
This company and their employees should be impaled.
Employees of HDNL seem very aggressive and rude in their comments. Why should we wait in all day (often having to take time off work) to recieve a delivery? we are paying for a service! That is the whole point of ‘home delivery service’ you numpteys! you say we could get it delivered to our work address but most people don’t work from 7am-7pm so how is that going to work? My husband used to work for DHL and would leave his mobile number so people could ring him and arrange a suitable time for him to deliver and he only got between 55p and 75p per parcel, but this was his job! I am begining to see where the problem lies. Reflective practice is when companies look at how they can improve their service. Funnily enough slagging off their customers will probably alienate them and make them go elseswhere!
OK, just had to call HDNL as I was expecting a parcel on the 18th and still not delivered. Woman on the other end of the phone was quite helpful and explained that it is still in the depot. When I asked why she informed me the item is damaged. When I asked why it was still sitting in the depot she didn’t seem to see what the problem was.
She then claimed that they had contacted the sender and were awaiting to hear from him what they should do – since I arranged this delivery and gave my contact number for any problems I know this to be a complete lie but said I was happy to take the “damaged” item – she was unable to tell me what was damaged but I’ll accept that this may not be on the computer system.
However what I find odd is that she claims she cannot send this out as it is damaged – so now I’m stuck, HDNL have effectively stolen this item – they fully admit it in in there depot, they have informed me it is damaged and I have said that is fine but I still want it as it is my property and they are refusing to give it to me. Legal proceedings will be underway tonight – how any company can think they can keep something that isn’t theres just because it is borken is beyond me. They are a delivery company, it is not up to them to decide what is and isn’t broken (and infact the item was faulty in the first place – thats why I got a £1000 system for £50).
Having just had a problem with HDNL, this is the way to go about sorting things out smoothly. Firstly whenever you buy something online, pay by credit card. You are always insured by your credit card, and if you get no satisfaction, the credit card people will freeze the payment on the item and investigate it themselves. Secondly, don’t bother ringing HDNL as it will cost a fortune and in my case, they advised me to ring Amazon and lodge a query with them.
This worked – after having a beautiful heavy expensive book that I ordered thrown over a 6 foot gate, I rang the expensive number twice and got through to Liverpool. They weren’t rude but did not really know what was going on. I was told they would call back in 48 hours but of course they did not. I rang again and they advised me to get in touch with Amazon after admitting they had not been able to speak to the deliver driver.
I emailed Amazon who sent an email back to me within half hour. They promised to send another book first class and I asked them to leave it with a neighbour or in my porch if I was out.
Amazon’s email stated that they were concerned that we had problems with the courier and always wanted to know about any concerns.
My parcel was duly delivered (by NDNL) to my neighbour. All I had to do was return my damaged book back to Amazon. They arranged for a return collection (by DHL interestingly enough).
So there lies the answer – complain to the retailer – if they get enough they will have to do something about it otherwise they will lose money. If all else fails go to your credit card.
Certainly don’t get stressed, it costs effort and money, and yet it is so easy.
Mr Daz, I am pleased you have set up this website because it shows what a scam this company are. I did email Amazon and advise them about this website and about four others that have negative blogs about NDND. They did not respond to that email but I think they are probably already aware!
As for the comments from the employees – the intelligent ones agree that the company is crap, and the unintelligent ones continue to wipe their arses. We need stupid rude people in this society to keep it interesting – if only they knew how stupid they make themselves look. Keep up the good work Mr Daz.
ok so after reading the comments i think hdnl are the shittest company going! first of all, they dont deliver parcels on time and secondly the drivers have the audacity to come on here and be rude to us! one guy said that we should get them ourselves!
DUDE, you are getting paid to deliver parcels you fucking twat!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i ordered some jeans from topman on tuesday and paid extra money for them to be delivered thursday (today) and and they have not come. i will keep you updated but im getting concerned.
just cant believe the drivers who are so rude about it when its actually their job to deliver the parcels its ridiculous
I recently attended a job interview(Technical role) with HDNL in their offices at Albert dock,Liverpool,it turned out
to be a comedy hour rather than a serious Job interview.I arrived at the building several minutes early and attempted
to head for the reception area,but was not obvious where this was so I asked for directions and eventually a member of
staff offered to escort Me,unfurtunately We needed to enter through a security door but their pass was not working so
We had to wait for other staff to arrive several minutes later to gain entry.Eventually I arrived at the recepion but
no receptionist available,someone else tried to contact the person I was supposed to meet and after waiting a while
longer He arrived with a colleague.They where unsure where the meeting room was to hold the interview,but eventually
found it,after asking another staff member to free the room up.At last the interview was underway and the first thing
I was asked to do was draw some technical diagrams on a whiteboard,no felt pens where available in the room so one
of the interviewers had to leave the room in search of one.He returned ages later after finding one that did not work.
The interview continued anyway with discussions by the interviewers such as how much they hated travelling to work and
how frustrating their last job was etc etc,anyway they skimmed a few technical issues but I was under the impression
they did not have the knowledge to cover the subjects in any detail with Myself.The whole area both at entry and exit
looked very chaotic and I ended questioning if I was in the right building but realised the company is in the process
of a name change – yodel.co.uk(I think they operate under other names as well),It has been shocking to read all the
customer complaints about this company and has made Me think how would a new employee be treated by this company if
they treat their customers in such a bad way.I never recieved any feedback from this interview but now realise – O Lucky Me !
They are probably one of the most incompetent companies it has been my misfortune to encounter, I waited in on all day on two occasions only t be told lies, I have now cancelled the collection ans will not purchase any items from suppliers who use this shower of morons
I don’t ususally bother to take the time to write a review about a company, however in the case of HDNL (Home Delivery Network) I feel compelled to and hopefully save others from making the same mistake and using their woeful service.
After paying for a guaranteed next day delivery on an important parcel I was left waiting until 7pm only to disocver that the parcel had been loaded into a van that morning, but rather than actually delivering it, chose instead to drive around Hampshire for 8 hrs before returning straight to the depot.
It’s virtually impossible to get in tocuh with a person to discuss your parcel. Both numbers go to the same answer message and suggest you can only access with an 8 digit calling card number – NOT MUCH USE IF YOU HAVEN’T BEEN CALLED ON!!
However, if you hang on the line for a few minutes you will eventually be transferred to a member of customer service.
Don’t expect much help when yo ge through though. I got no explanation for the non-delivery and no local contact for the depot handling my parcel. Pretty useless when I’m in Southampton and the company is absed in Liverpool.
TERRIBLE SERVICE – BEWARE
ok so i should have had a delivery yesterday and with my brother in all day playing COD i thought it would be ok for me to go work….NO Delivery. so i called HDNL this morning and spoke to Dan, the system says a card was left after they could not deliver so i told him about my brother being in all day and that it was impossible, but dan informed me that its ok because SOME of the drivers lie about the card being posted through! now i work in a similar call centre and something like that should NEVER be said to the customers!!! Now if only i had the number for the st neots depo???
Getting concerned: Was left a card Wednesday for a failed delivery. I re-scheduled for Thursday and today (Friday). No parcel, or card. My girlfriend has been in all day both days. I have complained to Play.com and will be complaining to HDNL on Monday morning at 8am. I can not believe some of the comments left by some HDNL employees….. seriously bad attitudes.
i’ve been waiting 2 weeks for my parcel, had to phone bout 3 places to get to the right one just for them to tell me they had the wrong postcode…so she sed they will send it out wednesday but they will phone me 48 hours before to comfirm my adress, well why didnt they do that in the first place >:( IDIOTS!!!!
HDNL are the shittest parcel company going first they lose my iPhone 4 and take the piss delivering it! Then they lose my coat twice on the second time i phone up as there website says thay had the parcel for a week and not tried to deliever it so i phoned three times to arrange delievery then no delievery then to phone back two more times to be told that its been lost and say that I will have to wait 3 days to here from them wen iv been waitin for almost 2 months for my parcel now!! monday (day 3) comes not herd anythin phoned again to be told theres nothing they can do and the parcel has to be sent a third time ( this parcel is being sent from China) so will propberly be waiting another 2 weeks!!! So pissed off!!!
Wife waited in for 3 WHOLE days for a matress to be delivered after promising delivery the next day we now find that the item needs returning to suppliers because the dead head employees have wrecked it !meantime our son is sleeping on the settee!To say were pissed off with the attitude of these people is a understatement!To the various hdnl employees who suggest picking up the items yourselves!if we all did that you numb skulls would be out of a job you thick *ricks,actually thats not a bad idea!
WHAT A BUNCH OF CLOWNS!!!
This company is an absolute joke! I was expecting a package on the 19th November 2010, but it never arrived. I then phoned them querying this and they informed me that it would be delivered on Monday. Again, nothing arrived, so I phoned them once again and they tell me that they have lost my parcel! They didn’t seem bothered at all about it and just went on to say that this happens because it such a big depot (Wembley). I was absolutely disgusted at the customer service and the courier service. Companies like HDN should not be allowed to exist. If you look at other reviews on the internet, you will see that there are thousands of other people that have issues with the company. Stay away from this company, and when ordering something, find out who is delivering the item before ordering and make sure that they have a good reputation, because these bunch of jokers don’t at all. To sum it up, the company is an absolute waste of time.
I ordered a dvd player from Amazon, delivery by HDNL. No problems with the speed of delivery, it arrived in good time… the only problem was I was at work (it being a weekday) so the driver thought it’d be a good idea to leave the box by the front door, in plain sight of the road and in the POURING RAIN! Luckily the player seems unharmed because of the plastic wrapping inside but that’s not quite the point is it! I guess it was lucky the box got ruined by the rain otherwise I’m sure someone would have fancied nicking it!
I also can’t believe the attitude of the employees commenting on here. If someone is expecting a delivery do these offensive people honestly think they will just throw away the failed delivery card and call a premium rate number to complain?! Fact is, the drivers aren’t leaving the cards and, in some cases, aren’t even bothering to try and deliver at all.
*Worst customer service in the history of mankind* My order was scheduled last week still havent received it. Called HNDL and JD Sports about 20 times, nothing but lies, lies, lies. Both companies treat a customer like fools…neva again will I enter a JD Sport store in my life. Have been ordering goods online from other firms but nothing like this has ever happend to me. I requested my money back.
What a useless company. There delivery driver throws things in the door to you, most of the time does not allow you to sign for things, and certainly will not allow you to sign for things as dammaged. The driver is rude and the company will only accept complaints by EMAIL!
I now try not to use any company that has it’s deliveries done by HDNL.
HDNL – a complete waste of time. If you want to get some action, email their head of customer services on elaine.boyle@hdnl.co.uk.
Having got the usual degenerate garbage from the call centre and depots (when they answer), I decided to go to the top of the tree. I have been waiting for a week for a delivery and no-one in the HDNL world can tell me the location of my parcel, nor can they tell me when it will be delivered. I appreciate the weather is bad, but the Edinburgh depot has received several lorry-loads of goods from the Droitwich hub, which is where my parcel is; they have also told me, and I quote, that it is “ridiculous” that my parcel was not in any of these lorries. I have been trying to call the Droitwich hub for two hours now and they just don’t pick up. When I speak to the call centre, I get told that nothing is moving due to the bad weather, which is a load of rubbish, as I mentioned the Edinburgh depot has had several lorry loads over the weekend. Also, every time I call the call centre I get some extremely disinterested, rude scouser who hasn’t the first clue what they’re talking about, and who haven’t been blessed with the ability to string together a coherent sentence.
I can’t see how HDNL survive in today’s economic and customer services-focused climate with their abhorrently shocking levels of customer service, sub-normal call centre operatives, and a complete lack of respect for other peoples’ belongings.
As for the idiot HDNL workers who moan about their long hours – you should have tried harder at school and got a degree and PhD like me, then you wouldn’t have to do such a menial job. You deserve the abuse and long hours for being so thick.
I think I know what is wrong here – most of the Drivers are of the opinion that a person buying stuff ought to then stay intheir home from 7am to 7pm, Monday to Friday, on the off chance that the goods will be delivered. If they are not, they should have known better! So, the subsequent awful communications (and that is all that is wrong here mainly) are left the way they are to PUNISH the silly old customers who have stepped outside their homes. The snag with this world view is that a) to buy stuff you need money b) to get money you usually have to go to work c) most people don’t work from home. So, to follow this logic to its conclusion – HDNL will o nly have customers who are retired or on benefits. And they have less money than workers SO you might end up with no work at all. BTW, they have seized up entirely this last week, even here where there is no bad weather at all. Their solution – to attempt to deliver up to 3 times before sending stuff back to its source – no depot collections or appointed delivery times to be offered – gosh that will work! Will the online sellers be happy when they get shedloads of Xmas sales returned to them? It had not occurred to my supplier till I pointed it out and then he went very quiet. Mind you, he thought the suspension of depot collections and rescheduled deliveries was only started today (6 December) when in fact it started on or before 2nd December!.. I won’t buy from them ever again, nor from anyone who uses HDNL and I spend lots of money every year online.
I have many issues with HDNL, the least of which are the hopeless delivery drivers! An address query? Seriously? Have you not heard of Sat Nav or Google maps?! Even an A to Z? Trying to get my parcel delivered has ended in rude and racist ‘conversations’ with people in the Wembley depot. After several hours on the internet I have found several means of ranting – this website, a free phone number (closed tonight but I will be ringing in the morning) 0800 0515506, hdn@hdnl.co.uk and the email address of the operationals director Paul Mohan paul.mohan@yodel.co.uk. I have had a response from Paul Mohan this evening but suspect it was automated as it it 10.30pm! We’ll see what happens tomorrow!
In the reply I got, it also has the email address of the director of customer services (!?)
Mark.Albiston@hdnl.co.uk
I’m in the midst if trying to track down a £200 parcel for Christmas that was “delivered” yesterday and left in an “Outbuilding”. I phoned the depot it came from (Leamington which is a good 60 miles from where I live) and they said they’ll contact the delivery driver to see where he left it. BTW, no card was left, I only knew it had been “delivered” because of the website status.
Thankfully I paid by credit card and I’ve already emailed the company I bought the gift from to warn them. Don’t want to be having to wait 3-4 weeks to get this sorted, as like I said, this is a xmas present.
I await with trepidation as to the outcome…
PS Use SAYNOTO0870.COM to find your local depot number to avoid the 10p per minute phone charge.
Looks like Paul Mohan is the man to escalate problems to – parcel delivered tonight, as arranged with a miniature christmas tree as a gesture of goodwill.
I’m not finished with them yet, but it’s a good start!
Paul.Mohan@yodel.co.uk
After a bit of phoning and a promise the delivery driver would come round and show where it was left, it turns out it was delivered to a different address! Mistakes happen and it’s how companies deal with them that matter and I have to say, Liam at Leamington Spa who I spoke with was excellent. I now have the parcel and panic stations are over.
In fact I’m going to email Paul Mohan and Mark Albiston and commend Liam for his customer service.
I send and recive hundred of parcels a year and this was the first time i have ever recived one via hdnl.
14 days later still no parcel, apparently it was deliverd yesterday, i was home all day nothing has arrived and no card left either.
I have rang them sevaral times in the last 2 days, each time i get told to ring back later after they have spoke to the driver, there has been no progress atall, and i am going to the depot in the morning and i am gunna park my car infront of the gate until i get ansawers.
I WILL NEVER USE ANOTHER COMPANY THAT USE HDNL.
This company should be on watchdog, they are a disgrass to the postal service.
Ordered a book last week (30th Nov) which was dispatched from Amazon on the 1st Dec, and since then has been sitting in the HDNL Hull depot. Apparently they cannot deliver due to “adverse weather conditions”. Granted that there was some heavy snow last week, however I know for a fact that all of the main roads are open now, and how they can’t deliver a parcel to a main road in York is beyond belief.
All of the other parcels I have received from Amazon come via Royal Mail, and normally within a few days. God help us all when the Tory bastards put it out to privatisation – I can see another HDNL being created here – all for the profits to go to shareholders and two fingers up to the customer.
Quite a few HDNL drivers on here – wonder how many of them can read a map properly. Suppose it is better than them being on the dole – or is it?
In response to the HDNL drivers who say they try their best and that the HDNL company as a whole is structured to delivery bas service, I am sorry this is the work environment you deal with on a daily basis and I appreciate that you continue to motivate yourselves despite your company’s shortfalls…
On the other hand, for the drivers and customer service employees from HDNL who are moaning about other people moaning, try to understand this. The world isn’t perfect, and given you are in a client-facing job, there are chances you may not get along with the client. However, this is your JOB, not your fun hobby where you choose what you get to do. You get paid to represent a company, so do your job and represent it well. It is not your choice whether you like somebody or not or appreciate how they talk to you. Waiters are trained that the customer is always right, and even if they’re not, this is what brings back business and brings in money i.e. the point of a company. Perhaps you’d be getting better bonuses and making the rude customers feel guilty, if you handled their issues with a bit more class. They may not have class but it doesn’t mean you can’t. You are feeding the vicious circle of bad service by generalizing based on a few rude customers. Also, hate to say this but it’d the truth, if you want a job where you’re going to get 100% respect and get your way all day long, get an education! And even then, your chances of fulfilling this criteria are slim. So quit idealizing the world and expecting that everyday you’re going to get smiley faced customers. Do your job, accept that you’re not educated and this may be one of the few jobs you can get. If you prefer happy smiley people, get a job at a theme park or something. Point is, you are expecting more from customers than people who have invested thousands into getting good jobs expect. Reality check, jobs aren’t always meant to be easy and fun. Deal with it. You will enjoy your life better and feel like a better person if you don’t let other people’s crap bring down your whole day.
My nespresso machine has been stuck in your company depot for over a week. I am still smiling. I am not throwing abuse at anybody the point of this message is simply to give constructive feedback to all parties.
As for Amazon, I do not understand the reasoning of maintaining HDNL as a delivery service provider given the amount of complaints. The Royal Mail do the job perfectly and keep things at the post office for you. Brand Management tip: fire HDNL. No matter how long the contract you have signed is for, HDNL have breached the Company’s Act of 2006 in that they are failing to provide a service that enhances value to customers and even supports their own firm. It is a threat to your own company’s success and therefore the CA’06 allows disolution of the contract. You would think Amazon marketers and lawyers would have exercsed this right already!
I am waiting for a delivery from HDNL which is at the depot in Lincoln where I live it has been there 4 days now and they won’t let me pick it up because the say they have a backlog, I told the idiot girl that the best way to make it better is to allow people to pick up their own parcels and to designate staff to do this, she agreed but said she did not have the authority to do so.
The annoying thing is the van from Droitwich got through to Lincoln depot ok but the drivers they employ just can’t drive unless the conditions are perfect they are women who want a bit of spare cash who only deliver where they want to, they make me sick
I’ve never heard of HDNL up until now. I made an order off RiverIslands online store over 3weeks ago just as the weather in london was getting better,there hasnt been snow for over two weeks now and im still waiting!! I have seen so many royal mail vans and other services making deliveries up and down my street an yet HDNL still havent managed to come through! What kind of delivery company doesnt have a customer helpline on there website?! I checked the status of my parcel on there site and could see it finally got loaded on to a van! SHOCK HORROR! But now i see the lastest update an the dopey driver reckons its been delivered but it hasnt!! When i phoned Riverisland to stress at them they said its not been signed for either which makes it even worse as now they have to find out which prat claims to have dropped my parcel off an where!! Im not suprised at all these complaints,im glad i found this site. I needed to get it off my chest lol
The laptop I ordered from Tesco Direct was picked up by the shower HDNL on 2nd December and has now been sitting in the Gatwick Centre since 7th December. I am not allowed to go and pick it up as they say they will not be able to find it!!! There is still no scheduled delivery date despite repeated calls to them on an almost daily basis, as well as promises from them that they will print out a slip and hand it to a driver. I have been checking the UPI number several times a day, still marked as arrived at the gatwick Centre on 7th December. I would strongly advise anybody ordering anything online to check out who the courier will be, and not to order anything from any company that uses HDNL or as they have renamed themselves, Yodel. I have not got any promise of any delivery date from either HDNL, nor from tesco Direct. What a shower. I will never use either company ever again.
Biggest bunch of fucking lazy bastard cowboys on the planet, On par with the reckless bankers imo..
There are 2 HDNL drivers in my area 1 is a taxi driver that over charges peoples on their fares and makes deliverys with passengers in his cab ?? And the other is an alcoholic that is always in the Queens Head pub.. NICE !!!
Horse shit drivers, horse shit company, total horse shit…
….and now HDN won’t even tell me when they can redeliver as they have cancelled all facility to rebook deliveries due to ‘poor weather’. Funny, coz all the other mail operators are still working okay.
It seems they will will redeliver when they feel like it. Okay, so let’s go collect it from their depot…Ooops! No I can’t – due to weather!! Surely it’s up to me to know if i can get to their ****ing depot? Love the ‘Yodel’ website:
“Welcome to a new way of thinking. At Yodel we believe there’s a better way. A way that gives greater convenience for your customers and tailored, more efficient services for businesses. Yodel has the scale and capacity to make it happen. It’s your delivery, so it should be your call how it works. Your Yodel experience will be, quite simply, the widest choice and an unrivalled service delivered with a can-do attitude. And a smile.”
A can-do attitude???????????????
What a load of shit.
I don’t understand why Amazon still use them and even
defends them! A few months ago, I had a problem with an order I
made from Amazon that was to be delivered by HNDL. It never showed
up so I contacted Amazon who said HNDL had been unable to find my
address and insinuated I made an error. I confirmed my address
nonetheless. HNDL tried to deliver again but failed miserably. I
contacted both Amazon and HNDL by phone and made sure they both had
the spe;;ing right and the exact location of my house. Epic failure
insued once again. After many emails from Amazon they begged me to
give them another chance. I didn’t – until I needed Christmas
presents. Long story short – meant to be delivered by HNDL who
epically failed once again. I’m furious :S
Hi I am a driver for Royal Mail.The only reason any of
these courier companys get there items delivered,is because there
always asking us for directions.We also have a Tracked item
contract with Amazon,and deliver every item or put a card through.I
hear people bemoaning Royal Mail but when you look at the
competition are we really that bad.P.S. We have the ability to
spell aswell.
@Jay I agree. I have no problem with Royal Mail at all. You
guys just need to stop striking so companies have no excuse to
replace you with someone utterly ineffective. Can you tell yet I
have problems with HDNL? :p
I HAVE WAITED IN ALL DAY FOR HDNL TO DELIVER TWO PAIRS OF TROUSERS .. I DID NOMINATED DELIVERY AND THEY SAID MY PACKAGE WILL BE WITH ME NO LATER THAN TUESDAY… REALLY PISSED OFF!
My HDNL saga has gone on for months now. I have been
waiting for 3 packages from the same company – the first was sent
out in September. They attempted delivery of the first package and
left a card. I arranged to collect and they couldn’t find the
package. Someone was to call me back the following day and there
was no call. When they left more cards the website wouldn’t allow
the rescheduling or collect from depot and it got harder and harder
to get through to HDNL. When I finally got through they had sent
the parcels back claiming that they had been refused delivery.
Since they did not try to redeliver to the address on the package I
can only assume that they tried to give the package to a complete
stranger. Some of the packages reached the sender and i have since
received one of them. i have a missed delivery for another which I
will attempt to collect over the weekend and the third package is
still AWOL – am chasing the sender. Unacceptable behaviour /
conduct. Shockingly bad. Do not use this company.
I’ve recently had 2 collections booked with HDNL. The first
one consisted of multiple parcels to be delivered to different UK
destinations. The collection was booked for 24th December 2010 and
I was a little bit worried about them being collected with it being
Christmas Eve. I was pleased to see the driver arrive and I was
informed by customers that their items turned up on time. The
second, again consisted of multiple parcels, 6 to be exact,
delivered to different UK destinations. I booked the collection for
30th December 2010 but HDNL failed to collect. I contacted HDNL in
the evening and I was told that the driver attempted the collection
at 1.30pm and had left a card. When I heard this, I was a little
confused. I was up and about at 6am and stayed downstairs all day.
Any noise I heard I was straight at the window. No vans had entered
my street and no-one had knocked at my door. No card was left. The
lady on the phone was nice enough and apologised, saying the driver
must have went to the wrong address. She said she could arrange for
collection the next day and when voicing my concerns with it being
New Years Eve, she assured me it was fine and so we agreed 31st
December 2010 for collection. So woke up nice and early. I decided
to contact the call centre just after 9am to check the collection
was definitely on. Spoke to a different lady and once I gave my
reference numbers, I was told that no collection had been arranged.
I explained I’d called the evening before and spoke to a different
person but she confirmed nothing was booked. I was a little angry
but kept the phone conversation polite. I was then told that
collection couldn’t be made until January 5th 2011. I agreed to the
collection date. Again woke up really early and called just after
9am to check the collection was booked. Was informed that
collection was arranged and that my PARCEL would be collected that
day. I asked the gentleman what he meant by PARCEL and he said
there was a collection for 1 parcel arranged. I told him I had 6
parcels to go and provided all the parcel numbers. He informed me
that the van had already left so he couldn’t add the remaining 5 on
the van that day. So, we arranged collection for the 5 parcels for
the next day, January 6th 2011. The driver turned up and collected
the single parcel. January 6th 2011, TODAY. I called again to check
on the collection and to my disbelief, I was told only one parcel
was to be collected. That takes the count to FOUR failed
collections. I decided enough was enough and requested a refund on
the four parcels still unassigned. I honestly don’t know what’s
gone wrong. I was in on the original collection date and then I was
told on three separate occasions that collection was arranged and
guaranteed to happen. I’m not the type of person to usually
complain but the service I was given was the worst I’ve received
off anyone. I asked for an explanation today but I was unable to
ascertain an answer. I’ve only come across this site because i’m
looking for an email address for HDNL to pass on my views. If a
company can explain to me how something went wrong and what they’re
doing about it, it gives me confidence to give them another chance.
When I get no explanation, I tend to avoid like the plague. HDNL
have not even entertained the idea on the phone.
Another failed delivery here, no calling card just ‘parcel retuned to depot’ (Tracking)
I’m not going to get into a slagging match with anybody, here or elsewhere, but this COMPANY and its (mis)management need taking to task. If you get a ‘bad’ driver blame the management, they are the ones who hired him, and the company needs to shoulder the blame!
Regardless, I personally know how frustrating these 0870 automated numbers are (I’ve NEVER spoke to a human being yet!) so this may be of use to all. This link will take you to 192.com with all the depots listed and their ‘real’ (01-02) phone numbers.
http://www.192.com
Just search for ‘home delivery network’
THIS IS A PUBLIC WARNING! THIS IS A PULIC WARNING!
TODAYS DATE: 31st JANUARY 2011
HDNL what a crock of sh**e, i will never be dealing with any company that uses this company again. i tracked my parcel from their oldbury depot : loaded onto the van 07.38, unloaded off their van back at the same depot at 12.30, loaded back onto their van 13.02, and back in their depot by 15.30 this has been going on for 4 days so far. they told me that their driver had tried to deliver this item,, what a lie… im house bound so no way was i out when they tried to make the delivery, in fact no missed calling card was ever put through my front door. if you go onto their website there is a box which you can fill in to make new delivery arrangements, but without the ref # (on the said missed delivery card) you cannot get any further on. they are full of sh*t, a F***ing joke of a company.
yes im pissed off with them, in fact im totally pissed off with them.
ive just found this site (glad i did) and was shocked to see how many complaints this company has had and are still getting daily.
there should be something that can be done about these 2 bit delivery companies.
maybe trading standards should take a look at this company as they are not giving the service that they are advertising, therefore i would have thought that this would qualify as false advertising.
by the way, the company that i bought my goods from is CLARKS SHOES, so if you are thinking of ordering anything from CLARKS SHOES, “DONT” i repeat “DONT”. i complained to CLARKS but sorry is’nt cutting it with me today and it certainly didnt put shoes on my feet.
i threatened to cancel my order with CLARKS and was told i could, but i would have to wait until my parcel was delivered and then i am return it to them and wait 3 to 4 weeks before my money would go back into my account. whats that all about then??
i don’t remember saying to them “i’ll pay for my shoes in the next 3 to 4 weeks after they deliver them to me” oh yeah i forgot to add “thats if i decided i liked them”
what happened to the good old days, when the customer was always right. these days they more or less tell you, if you dont like it
“DO ONE”. i really do hope and prey this company folds, as many companies are doing these days during this recession. believe me when i say, i would love this company to fail. i can assure you, they would NOT be missed.
i think that whoever is in charge at the OLDBURY DEPOT should be INSTANTLY SACKED.
a BAD WORKFORCE is run by BAD MANAGEMENT and therefore THEY SHOULD BE SACKED! as they are doing the company no favours whatsoever.
i am more than happy to put my name to any poll or complaints forum about this company for what its worth.
im just tacking my parcel as im writing this and guess what?? yes you’re right, its just turned up back at the depot.
i cant believe this…. ive just rang them to ask why my parcel is back at there depot… can you guess what their reply was to me.
yes you’re right again….
they said their driver had tried to deliver my parcel at 4.10pm but there was nobody home.
i was sitting no more than 8 feet from my front door with my living room door wide open writing this complaint. what lying little b*****ds they are, whats more is no “sorry we missed you card” no surprises there then??
well i think ive slagged them off enough for now, in fact i should’nt be slagging them off again due to the fact that i won’t be using any company who deals with this company ever again AND THAT’S A FACT.
PLEASE PLEASE PLEASE…. if you ever come across any company using HDNL “HOME DELIVERY NETWORK LTD” AVOID THEM LIKE THE PLAGUE.
PS. IVE BOUGHT CLARKS SHOES FOR YEARS BUT I CAN ASSURE YOU THAT THIS IS THE LAST PAIR OF CLARKS SHOES THAT WILL BE GOING ON MY FEET.
TAKE HEED YOU HAVE BEEN WARNED!
I’ve been trying to get a redelivery for a saturday as i work (as most people) 9-6 during the week. My parcel has been attempted to be delivered 3 times now and rather than leaving it with a neighbour its been taken back to the depo 30 miles away, i’ve tried rearranging it everytime but theres NO WEEKEND option!!!! Is my parcel destined to to forever be left at the depo?????? How can you run a service like this!!!! How can you run a delivery company and NOT deliver on Weekends!!!! Absolute Shambles!!!!!!!
buch of white bastard pricks still not received my parcel yet been a week, bunch of sweat white fucks!
I have sent 3 parcels with HDNL they left my house on Tuesday, 2 arrived on thursday fine. It is now Friday night and I have been chasing the customer services since this morning at ten to ten. Their tracking number is showing the parcel as not having moved from a warehouse in South London since Tuesday lunchtime (the delivery address is N Yorkshire).
HDNL ordered a warehouse search as soon as I phoned, but when I phoned back after 4:00pm they just asked me to phone back tomorrow.
My problem is this a chainsaw, sometimes I loose my car keys but if they cannot find a chainsaw they are either not looking hard enough (work shy) or one of their employees has taken it (thieving).
Customer services are very nice but just ask you to phone back.
I’ve just waited in all afternoon for a router to arrive from Virgin Media delivered by HDNL. HDNL texted me twice. Once to say what day it would be delivered, and then again this morning to promise me a time slot of between 12pm and 3pm. Great, I thought, that’s good service. 3pm came and went, no parcel. By 4:30pm, I rang Virgin media, who in turn rang HDNL. HDNL’s stance was that although they had taken the trouble to text me with a timeslot, in reality it could be any time between 7am and 7pm! So what the hell was the point of the text? I took an afternoon off work to sit in waiting for bugger all. To add insult to injury, I just checked on the website using the track and trace number and the website claims it was delivered! Best of all, the time stated is 19:13. Very suspicious and quite obviously the driver is pulling a fast one. Probably fancied a free router. In short, this company is a joke.
After a bit of routing customer service free phone number 0800 157 7777. Not very pleasant but mystery of non existent parcel sorted.
Have waited in for two dayfor parcel from Amazon.
Trackin said two attempts had been made at delivery but it wasn’t at my address. Second day tracking said parcel had been delivered but it still was not my address. Amazon tried to sort it out but to no avail, Cancelled the order and went to PC World.
SUCK YA MOMS
SUCK YA DADS
SUCK YA FAMILY
-TOO MANY DICKHEADS AT HDNL-
WHY THE FUDGE CANT I PICK MY PACKAGE UP! ARE YOU FRIGGING MAD!? GO SORT IT OUT, YOU FAT LAZY SHITS…. EXCUSES EXCUSES I DON’T WANT TO HEAR THEM, FRANKLY YOUR ALL IDIOTS WHO CAN’T SEEM TO DO ANYTHING CORRECTLY, JUST CAUSE YOU CAN’T GET A BETTER JOB NO NEED TO TAKE IT OUT ON PEOPLE WITH BETTER JOBS YOU LOW-LIFE SCUM, PULL YOUR DICK OUT OF YOU’RE ARSES AND GET YOUR JOB DONE!!!!!
LIES LIES LIES, that is what hdnl are all about, i ordered a set of uprated calipers for my car which cost £500 and after lots of lies regarding deliveries the first of which the driver never even knocked on the door he just posted a card through the door, i have been told that they have been lost!!!!
Lost from a secure locked cage that has a camera over it supposedly, my local depot Romford are absolutely useless and are totally incompetent. Do not use this company. Every time i have sold something on ebay i have used royal mail without a single problem, the one time i order something i really want and the seller uses these idiots it goes totally downhill.
My husband’s birthday present has been held hostage by this company for a week.
BTW we called the number and it’s been disconnected. Looks like you’re making an impact on these crooks Mr Daz!
Let’s see if the power of Social Media can discontinue the use of this company by Amazon! JBM
furious with HDNL I have been in for 2 days and they have left a card. I have been trying to call for 2 days at 10p per min over 20 times and I can not get through!!! Am not buying from the company OFFICE SHOES again as they use HDNL, I will email them to tell them this later.
ok after 4 days of ridiculous phone calls to yodel’s 10p a minute line, I finally have some resolution.
They insisted the driver had delivered my package to my house and someone had signed for it. I said this was not the case. They ‘interviewed’ the driver and he said he did. When I protested this was impossible, they told me to contact my supplier, and that there was nothing they could do. Now my ‘supplier’ was a friend overseas who sent me a package, so I couldn’t take it up w my credit card company or anything. And who the hell ever heard of a courier service that claims no responsibility when they fail to deliver your package???
Basically, I went knocking on all the doors on my (very long) road and finally found my package- they delivered it six houses down. Now the driver had an option to tick, ‘left package w neighbor’ but did not, and the kept insisting to the depot that he left it at the right address and that I signed for it.
Terrible customer service.
I have ordered 3 beds and was expecting them all to be delivered together. Obviously I would be confused and concerned when one was missing, so phoned HDN at 10.30am was left on hold for 11 mins 22 seconds before the annoying voice telling me the advisers are busy suddenly said the office is closed and hung up on me. I am not amused.
HDNL said they couldn’t find my address but upon phoning they promised a delivery 2 days later but after waiting in all day no sign of them.Mabe I should ask Amazon for a refund so somehing positive may happen
HDNL – waste of space, had my item loaded onto a van 3 days in a row, still no show, cannot ring them to “arrange” a deliver as they have not given me a card so have no reference no, tried to ring them on 08448 111 816 but either engaged or no reply. emailed their press department today and amazon last night. Have asked Amazon not to use them again but they are obviously cheap so would imagine that will be ignored. I would urge everyone who is p*ssed off to email their press department demanding action, even if they don’t do anything, they will still have to receive and wade through the mails to get to the ones they need, it may prompt an internal revolt. Seriously though folks, this company is a joke. How can you not have a contact point for people that have not received their paid for goods nor a reference no. I think a little email to my MP is in order. Companies like this should be forced to close. Annoyed, you bet your ass I am!
Here are some numbers for New Cross Depot (southeast London, central London and part of East London catchment area):
020 7639 9979
020 7732 2274
020 7732 5595
Nespresso has just switched from using FEDEX to this company ( now called YODEL ) to deliver coffee.
I know I can purchase cofee at Tesco – but Nespresso has a very good product ( that I wish I could just buy at Tesco ) and it is only available where I live ( Belfast ) by delivery.
My God what a bad experience I just had!!!!!!!!!!!!!!!
To top it off, I ended up receiving a long call yesterday from YODEL’s customer care from some Scouse fool who tried very hard to convince me the package was delivered on time since Ireland ( The Republic of ) had a holiday this week and Belfast is in Ireland.
No, I replied, Belfast is part of the UK, not Ireland – we had no holiday this week!
Yes , she replied, my family is from Ireland and I KNOW Belfast is in Ireland and not the UK.
This went on for a whole 45 minutes. What a complete and utter moron.
I am making Nespresso well aware that if my next shipment is from these clowns, not only wil it be my last but, I will ensure my new opinion of Nespresso can be found all over the internet!!!
hdnl have got to be the worst company in the world! and thats no joke.
my first bad momment with them is when my item wasnt deliverd, and i only lived 2 mins away from there yate depot, so i called and asked if i could collect luckly they said yes so i went to collect. as i walked into the depot i was confrunted by a lage bloke smoking a fag, i said im here to collect my parcel, he said no problem as he flicked is fag on the floor and stomp it out in the warehouse! he then went and got my parcel and it was open, (well the outer box was) he then shouted out nice you got a ps3 i want one of them, i handed over my id then got the hell outta there. this was back in 2007. and they havent got any better im waiting for a tv they collected on a saterday and it was sent next day the tracking still says @ nottingham depot wtf these guys are all a bunch of school leaving idiots who got there driving skills and knolage off the back of a kornflake box.
I ordered items from river island on tuesday and paid for express delivery. 2 days later still no parcel, i checked my tracking number and it said that the parcel has been delivered. No it has not!!
so i rand HDML and they said the item was posted at my address! no it hasnt i have been in all day!
They said they will have to interview the driver and get back to me.
How disgusting !! obviously the delivery driver robbed the parcel!
ANY DRIVERS DELIVERING TODAY IN THE MANCHESTER AREA!!!???
I ordered a gift from Amazon for Father’s Day. I specifically ordered it on late Thursday afternoon, thinking it’ll be delivered on Saturday. Like some people, I work Monday to Friday and Saturday is the only day I can receive parcels.
Guess what! I logged on to my Amazon account and, get this….
Possible delay in delivery due to arrival at incorrect facility
I mean FOR F**K’s SAKE!! In this day and age of advanced navigational tools they still screw up a delivery by sending it to a different depot!
This is not the first time I’ve has problems with these incompetant bastards. Earlier this year I ordered an item from Amazon. I got a notification that the parcel got lost in transit, luckily Amazon sent me a replacement free of charge.
I’ve been shopping with Amazon for a few years now, I’m a Prime Member and overall their delivery record (for me in any case) has been very good and that has been their strongest selling point, fast and efficent delivery.
I’ve never had any problems whatsoever with the other courier companies they use, even the Royal Mail are way more decent.
Amazon. You’re a decent company, cancel your contract with these cowboys and get back to what made your company good (fast and efficent delivery) You will customers and in turn you will lose reputation.
[...] the parcel was never going to be delivered certainly not after 7pm on a Friday evening. I googled HDNL earlier and found this parody on twitter full of disgruntled customers! I find it so amusing. I [...]
I’ve got a good one for you.
My package came this monday with HDNL, I wasn’t home so i missed it.
When I came home, in my mailbox there was a card from HDNL with a reference number and ” LEFT AT FRONT DOOR ” hand written on it. Left at front door ? I asked myself…they can’t be that stupid…who leaves a package that size outside, in plain sight, ?… might as well write ” PLEASE TAKE ME ! ” on it.
At first i thought neah, they couldn’t have. I went online, put the ref number in, had the package redelivered the next day…no luck…i was home all day, nothing .
I then called them…took me 20 bloody minutes to get through to someone.
He asked for my ref number, then said my ref number does not exist…huh !?…ok…I gave him my postcode adress, to which he replied : Yes, your package has been delivered on Monday…No shit, moron !
They gave me some bull that they have to find the driver and see where the package is and call me back in 48 hours…They never did and i didn;t either because i contacted Amazon which were beautiful and apologized and made another order for me at no cost. I am very impressed with Amazon.
From my emails with the amazon complaints department I think this idiot of a driver who was retarded enough to leave someone’s valuable package outside to be stolen, was the last straw and I believe Amazon will soon stop working with them.
Good, they are incompetent.
They left a package for my wife under a bloody car a few weeks ago. Under a car ?, seriously…then said it was a safe place….are you F’n kidding me ?!, safe place, outside, under a car…pfffft
Everyone who’s having problems with HDNL through Amazon, just e-mail Amazon.
They said they take full responsability for their deliveries from start to finish.
They were very fast and sent me the lost package again on their expense with specific delivery details for HDNL.
What a massive difference…Amazon’s customer service and that joke that HDNL calls customer service…
Have I had some fun reading this page… a few posts up is a link (pingback) to a recent blog post / rant about the poor service at HDNL I received. I complained via email and letter and had a response from someone in the director’s office both via the phone and letter. This person was extremely apologetic for the cock up; the letter I sent was hilarious because I gave step-by-step directions in how to find my address, for a simpleton to find, even telling them where they could park there van and find access to the gate for a newly built apartment block which one might add is now 18 months old and is five minutes away from the Yodel / HDNL warehouse in Bolton!
HDNL are Yodel most people know this, last year they employed System Analyst to input a new system for tracking parcels. I know this because my cousin is one at their Liverpool base, mind you going off her command of English and attitude it is no wonder she ended up working for the likes of HDNL in the first place, my guess is no one else wanted the cow!
The response via letter from the manager was pretty standard to say the least, we shall speak with the depot we want to work with the depot to resolve problems!
Last week Amazon posted a parcel with HDNL via Rochdale, the same depot to cause the mistakes last time… the parcel actually arrived this morning, I was gobsmacked! Although the attitude of the driver was poor, my guess is she had been pulled up for not delivering the previous parcel, she looked like she had been slapped with a wet fish!
In all the comments I have read, I have laughed the most at the ones from the call centre staff at HDNL, one girl in particular said customers where in the wrong to order parcels days before Christmas and expect them to be delivered, this worker at HDNL obviously has not clear idea about HDNL and its sister companies work! I use to work for GUS, part of Shop Direct at their call centre, it was the worst job I had ever done in my life, it is all about meeting targets and the management do not give a crap about customers. As a telesales member of staff, one of my jobs was to actually phone customers days before Christmas to encourage them to buy things from the catalogues with a ‘Buy It Now Pay Later Offer’ and if the item was in stock which we would confirm they were guaranteed to get it delivered by Christmas Eve! That my friend is how the sister companies of HDNL work, so do not come the crap that the customers are in the wrong to order things at the last minute, it is all about the business wanting sales, and they will lie, they will make the staff lie to do anything to achieve targets. We actually use to get spot prizes on the telesales floor in Bolton for the biggest sale of the hour, and this did not just happen at Christmas, it was constant.
Having now worked in three call centres I can say GUS was without a doubt the worse for me, the others were just as bad, most of the management did not care about customers or their complaints. I have not worked in a call centre for 5 years and would never walk in one again.
The service at HDNL will never change, because so long as they undercut other delivery companies people will use them, regardless of the poor service they offer.
4th time I have waited in for an uplift from home delivery and no show. Twice apparantly they could not gain entry into the block of flats to leave a card even though the security door is broken so there is no way they could not have gained access to leave a card. 4th time they came the day before they were due to turn up and when I wasn’t in they didn’t even put the card through my door they just threw it halfway down the stairs. Company are disgusting and every time I order a home delivery I ask the company concerned which company they use. If the answer is HDNL – I cancel the order!
HDNL claim parcel from Amazon was delivered to my address and signed for…..I can assure you, that’s a lie. Like many other comments here, I don’t understand why Amazon still use them.
Completely pissed off, hdnl are utter shite! I checked the tracker to find: “loaded on the van” update later that day saying it is back in the depot, i was home all day waiting for it, no knock, no card no nothing. Online companies really need to stop using hdnl, so many people have slagged the company off its obvious they don’t know how to do their job. I see people who post here saying “i work for hdnl, we try are best stop fucking complaining and you come and do a 12 hour work shift” these people really need to get there head out of there ass, I would love to have a fucking job and I know damn well I could do better than these fucking idiots. Now I’m without my parcel from BANK which means I am now fucked because I don’t have any decent shoes to wear to town. I spend £53 on a new pair and I expect them to be delivered, I will be putting a complaint into BANK aswell.
Moral of the story? HDNL: useless fucking pricks.
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I have parcels delivered regularly by HDNL and it must be a different company to the one you complain about.
They have been late once in the last 2 years (deliverys roughly twice a month) and that was because of the heavy snow – we couldn’t get out so I don’t expect them to be able to get in.
It has been the same driver who is always polite, friendly and helpful. When I’ve rung the depot (having found the local number rather than 0870 one) the depot staff are equally helpful and polite.
I don’t doubt some people have genuine complaints, but don’t tar them all with the same brush.
i work 4 this shower!!! drivers under 2 much preasure 2 cover 2 big a area!! its all down 2 senior managers trying 2 save there own arse!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! they dont listen 2 there own employees so i dont hold out much hope 4 any-body else!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Just to say that I’ve just had a parcel from Republic delivered by HDNL on time, no hassle.
Did a search as I’d never heard of them, found this website and got a bit worried. It turns out that I needn’t have been.
Got an email from Republic saying my parcel was on the way, gave me tracking details. The information was clear and said my parcel was with the driver.
I even got a text saying it’d be delivered between 9.30 and 12.30 and received it at 11.45.
hello guys i work for hdnl/yodel and all the others as a customer service advisor,we at the call centre have a very hard job as we rely on drivers being honest and actually trying to deliver.what i will say is alot of customers totally lie and give us dogs abuse which sometimes is understanable if they need there parcel asap.
there is a number of reasons why your parcel might not be delivered acts of god etc accidents on roads or drivers actually crashing etc can cause delay of a parcel.i do apolgise that you have had bad experiences of the company and when you ring us im sure we will sort the best possible option for you guys.
also you always hear the bad storys most of are customers are very happy with the service.i do apolgise to the people that have had bad experiences.
jo
FOR THE PAST THREE DAYS HDNL HAS PROMISED NEXT DAY DELIVERY……………HAVE THEY TURNED UP?HAVE THEY FUCK!!!!!!!!!! TAKEN THREE DAYS OFF WORK, LOST OUT ON BONUS FOR 3 DAYS WORTH £60 AND WHAT DO THEY SAY………..SORRY BIG BACKLOG THERE OUT ALL WEEKEND TRYING TO CLEAR IT BUT AM NOT ON THERE ROUTE!!!! MANAGERS OF HDNL YOU NEED TO HAVE A LONG LOOK AT YOUR SELFS IN THE MIRROR BECAUSE YOUR SHITE AT WHAT YOU DO!! STAY WELL CLEAR OF THIS COMPANY
According to this forum. All is not well internally with HDNL
http://hdnl-blog.co.uk/new/
I couldn’t believe my eyes.
Did a search for “HDNL Complaints” and discovered this site – Most amusing reading!
As for my own experiences… I’ve just had a “delivery” which didn’t happen. Managed to contact my local HDNL depot, who spoke to the driver who swears blind it was delivered to MY address, over the white door besides the front door.
“That doesn’t describe MY house”, I tell them.
So, I walk up and down the street, and find out that the parcel (a box maybe 20 inches by 12 inches by 8 inches) has been dropped over the top of a SIX foot garden door, at a house 4 house up from me.
The driver has no idea what is IN the box, but is happy to drop it over a 6ft door, into the garden onto a hard path.
Of course, there’s no-one IN, so I can’t get the parcel.
All this time, I’m talking to the lady at the depot.
“Ooh, that was a bit naughty of the driver. I’ll ask him not to do that again”.
“So what if I can’t get the parcel back this evening?” I ask.
“Well, the driver will have to come out tomorrow, and climb over the doorway to retrieve it”.
Unbelievable!
The same company has also previously delivered a parcel, but rather than knock the door (again, I was in all day), decided to leave it inside the green wheely bin. No note posted thru the door to say it’s there.
Late that evening, I’m putting the wheely bins out for collection by the binmen early the next morning, and I happen to glance into the bin, to see how full it was.
Imagine my surprise to find the parcel inside.
Pure luck that it didn’t go into the crusher…!
Got to be honest – we have loads of deliveries from this outfit and they are usually OK. Just had a delivery from Amazon (regular driver out of Stoke) and no problems at all – in fact about 6 days earlier that the Amazon supersaver estimate. I think this problem occurs with all courier companies, probably through drivers being pushed to do many deliveries in a given time. With DHL I recently had a “customer not in” experience when I was actually looking out through the front window at the claimed attempted delivery time. Best thing about Royal Mail is that they will leave at the local Post Office, although again unbelievably they will leave parcels in our recycling bins (recently lost something – will never really know what now – that way whilst we were on holiday). I guess these guys are on pretty poor wages too, which won’t exactly motivate, you get what you pay for ….
So it’s not all bad news with HDNL and thumbs up to the Stoke depot in general.
It is currently 17:53, I have not recieved my package from Amazon (delivery courtesy of HDNL).
29/09/2011 23:06:00 DROITWICH2 The parcel has been sorted at our hub
30/09/2011 06:38:00 ST NEOTS DEPOT The parcel has been received into depot
30/09/2011 08:59:00 ST NEOTS VAN The parcel has been loaded on to the drivers van
Package has been in the van since 9am, 9 hours ago pretty much. Have had 1 delivery today (courtesy of UPS) which were prompt and pleasent. I am sick of waiting for my package to arrive. This company is a complete shambles! What sort of courier service do they think they are? After reading a lot of the complaints on here, I can safely assume that IF my package ever arrives, I should greet the courier with a banana and a tire swing. Seems like monkeys working for this company!
still no response from hdnl…..i still do not know what has happened to my parcel……..any ideas as to who i contact (tried loads)………..is there a phone number of a human being………any help would be appreciated.
Many thanks…….Paul
I have just tracked a parcel I didn’t even know I was waiting for, until today!! (open uni materials) It states they have been to my house on 9 different occasions when nobody has been in and they left a card!! I have no cards, not even 1. Apparently they even attempted delivery this morning at 7.02am. That’s funny as I have a 16 month old son who was up since 6am!! What i find astounding is that all the delivery times are between 5.30am – 7.30am. Where else would I be with a young baby???? Found a number on their site (took forever to find)!! Will ring tomorrow and see what s**t they reel off. I wouldn’t usually slate a company, like I said i didn’t know a parcel was on it’s way until I went on OU site tonight but why lie?? Clearly nobody has been here & there’s plenty of places they could have left it if they had been! RANT OVER
This is apparently what has been going on with my parcel!! Surely you’d give up delivering after a few attempts and leave a card to reschedule????
Delivery tried,awaiting instruction 27/10/11 07:21 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 26/10/11 07:02 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 25/10/11 06:23 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 24/10/11 06:30 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 22/10/11 07:43 GATESHEAD SERVICE CENTRE
Delivery tried,awaiting instruction 21/10/11 06:28 GATESHEAD SERVICE CENTRE
Scanned as part of secure process 20/10/11 GATESHEAD SERVICE CENTRE
Parcel returned to delivery depot 20/10/11 13:06 GATESHEAD SERVICE CENTRE
Held – Awaiting Booking-In Date 20/10/11 11:15 GATESHEAD SERVICE CENTRE
No One To Receive Card Left 19/10/11 10:07 GATESHEAD HOME DELIVERY
No One To Receive Card Left 18/10/11 09:11 GATESHEAD HOME DELIVERY
No One To Receive Card Left 13/10/11 16:20 GATESHEAD HOME DELIVERY
Parcel with courier for delivery 13/10/11 GATESHEAD HOME DELIVERY
Out for delivery 13/10/11 08:41 GATESHEAD HOME DELIVERY
Passed to delivery courier 13/10/11 05:56 GATESHEAD SERVICE CENTRE
Arrived At Depot 13/10/11 05:42 GATESHEAD SERVICE CENTRE
Departed Depot 12/10/11 19:45 HATFIELD TERMINAL
Arrived At Depot 12/10/11 19:42 HATFIELD TERMINAL
Parcel data received awaiting coll. 12/10/11 NORTHAMPTON SERVICE CENTRE
OK, so i actually HATE HDNL with a passion… i order from littlewoods and unfortunately HDNL work with them. Ive always had problems…simply because the drivers seem to be so damn lazy they dont even bother leaving their van and pressing 4 buttons on the intercom to deliver my parcel. I am actually sitting at home waiting for them to deliver a parcel they should have delivered over a week ago…. and each time, the driver hasnt even bother pressing those 4 buttons to ring the intercom…. this is 8th attempt. So far it hasnt even been loaded onto the van but they have assured me it will be delievered today. Also, doesnt help that this parcel was a birthday present, which is why i paid like £6 to have it delivered on a specific day… that birthday has passed and my partner is still waiting for his present. I am sick of taking time off work, ive lost a weeks pay already through their w****r drivers laziness. And if i hear “ill get a manager to call you back” once more i will punch someone. Anyone know who the ombudsman is for HDNL?? As they reckon they dont have to tell me and wont. P*** takers is an understatement
The biggest issue for me is a fundamental problem with HDNL’s (myyodel?) business model.
They will turn up (often unannounced) sometime between 7am and 7pm. Guess what, people have lives and might well not be in.
I ordered something the other day. It’s too large to fit in my car so it needs to be delivered in a van. I had no idea who would be used to deliver but it seems HDNL tried to deliver (unannounced) sometime between 3pm and 7pm on a Saturday – I’m guessing at the time because there was no card when we went out and there was a card when we returned.
We rearranged for today. My wife has been in since 7am – no sign of them yet. She’ll have to go pick up the kids from school soon. Not something she can choose not to do. HDNL are no help – in this day and age can they really not have any idea where their vans are? Surely they’re all hooked up to some GPS system?
If we were told the driver was 5 miles away, my wife could hang on. If we’re told he’s 50 miles away, she knows she has chance to go pick up the kids. If we have no idea then she may well not be in.
And in that case, the driver will have to stop by again. That must cost money.
Whay do amazon and like use a firm which appears determined to irritate their customers?
why do all these big companys use this s..t company home delivery .littlewood use them .i have had four times my parcel not delived ..each time they said no one is in … home delivery also work with yodel . yodel is the same the deliver parcel for argos but the do the same ”” this is a qustion to yhese companys why dont you get out off your office and do some work checking your drivers .
Hi all, I have been buying online for 4 years and have had hundreds of items in all shapes,sizes and prices delivered to my door.
In all that time I only ever had one hiccup, and that was with my first ever purchase. I got hit with the old “you were out and we left a card” excuse. Of course no card was ever found but it does not matter as I called them and arranged another delivery next day which arrived OK.
That was with “City-Link” but I have had all the couriers deliver to me in the 4yr period including HDNL and have always been satisfied with the service. I have had PC’s, laptops, large screen LCD TV’s and games consoles to name a few of the more fragile items I got dropped off to me, and I have also never received a damaged product (touch wood)
I am just waiting for a set of Razer Megalodon Gaming Headset from Amazon for my sons christmas. It was part of a bigger order but these came from Germany for some reason.
HDNL delivered the other items in the order very quickly but I just checked the tracking online and it said the item was back in the depot after being out for delivery today! I called HDNL up and was told driver could not gain entry to the building so I arranged another delivery for tomorrow so here’s hoping.
I guess what I am saying is by far the majority of drivers are good hard working folk that get tarred with the same brush as the other guys who try and take short cuts to make their quota for the week or whatever.
It is true what they say about “no news is good news” as it is a fact that no one starts a blog to tell the world that their “3 pack of Y-front briefs” arrived on time do they now??!
Paul
Hi, despite my many purchases and good experience with shopping online with Amazon, I have to say that HDNL are RUDE, INCOMPETENT and should not be in the delivery business. I ordered an Internet Tablet on 8th Dec with a delivery estimate: 15 Dec 2011. Information on Amazon.co.uk says the item has been dispatched. However I tracked the package online and through the Home delivery network website which stated that the item had an Arrival Scan at the Wembley Depot on 12th December. So I waited in all day on the 15th dec, and no one turned up and no phone call. I called them, to be told that the item was not loaded on the van as they have too many packages to deliver. I was told that it would be marked as “urgent” and delivered the next day. So I waited in for another day…. and guess what, no one turned up and no phone call. So I called the Wembley branch to actually inquire about picking the item up myself, but I was told that the item has NOT been located as of yet and therefore no point coming down, and that someone would ring me back. No one rang me back. So the next day (17 Dec) I called them in the morning to be told that wait until 10 O’clock as the drivers are loading, so I told them I’ll just drive down to the depot if I dont hear anything by then…….They called me at 9.59 saying “your item is lost” you need to contact Amazon …At this point my blood is boiling. WORD OF WARNING TO ANYONE BUYING FROM AMAZON, IF YOU SEE HDNL ON YOUR DELIVERY ORDER, DO NOT ORDER IT…..