HDNL Complaints
The delivery company Home Delivery Network (HDNL), who deliver for Internet retailer Amazon, have managed to annoy a great many people online. My posts on the subject have received hundreds of comments from outraged customers and idiotic, vulgar and racist drivers for HDNL alike. Most of the customers have been trying in vain to get hold of someone at HDNL to locate their delivery, but there is no phone number on the company’s website.
Luckily, I have it. The phone number for HDNL is 08448 111 816 – but don’t expect to get anywhere when you phone it.
One thing I did notice in Google when I searched for HDNL (besides this very website of course) was the website reviewcentre.com. Anyone who runs a dodgy business like HDNL will know all about reviewcentre.com, the website shows up on the first page of Google for searches on every dodgy company you can think of (try it 
).
The funny thing about the site is that when companies like HDNL get listed on there, and get awful reviews from their customers, they all tend to react the same way. They go onto the website themselves and submit fake reviews of their business, with really obvious made up comments. You can tell they’re fake because the real reviews all give them 0/10, whereas the staff of HDNL give themselves 10/10… that’s quite a discrepancy!
Plus, the idiotic staff of HDNL who have reviewed their own company have all tended to add reviews as ‘guest’ writers, rather than having the good sense to create an account, log in and write a few genuine reviews for other companies before spamming their own listing.
Don’t any companies know how to perform reputation management online?
I guess not.
So again, if you want to complain to HDNL, you can ring the Home Delivery Network phone number: 08448 111 816. Mention this website for extra annoyance factor!
I'm an Affiliate Marketeer, SEO, web developer and all round Internet personage. I run a network of content websites on a variety of different subjects. I'm also victim to some of the worst luck in the world, and I tend to Blog about all of it here. 
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“You can tell they’re fake because the real reviews all give them 0/10, whereas the staff of HDNL give themselves 10/10… that’s quite a discrepancy!”
Daz, you crack me up. You should out every company that you see doing this on review centre! I’m sure there’s at least one more!
You’re quite right Matt, there are a few companies doing it. Not the smartest move by any means, much better to not engage sites like reviewcentre.com and ciao, instead letting them burn themselves out. If you create a flame war you’re just adding content to the page, increasing its visibility, like the HDNL drivers have done with the original post on here.
All that does is encourage the people trying to burn you to add more content again.
But then not everyone’s smart enough to know how to handle it
I concur. HDN are a shower of sh*te.
Dead right Daz. Thing is, reviewcentre do provide a facility to comment on reviews, so any company can give a fair rebuttle to a bad review. Every company is going to get bad reviews from time to time… as they say, you’re 10 times more likely to speak up about a service your not pleased with than about one that you are pleased with. But why anyone would try to turn the tide with a bunch of one sided, blatantly false reviews is beyond me, it’s just embarrasing for them and anyone who works for them!
I guess all you can do is laugh at the companies that do it and be glad you don’t work for one of them, eh?
I just moaned about this today…it is impossible to call anyone at HDN infact just this morning I was given 5 different numbers…Rochdale Depot, Customer Care No, Another No, then another one from Amazon. Still on the back of a van for three days in a row, they haven’t delivered…I love it when they use the ‘you weren’t in’ excuse. Someone mans my work reception from 7am – 9pm you morons so stop LYING!
Gutted, Just been sent the tracking number for something i bought online….. Yes with HDNL. That means Asos the online clothes shop uses them aswel.
Bought something off ‘Republic’ online – they use HDNL and accordin to the tracking my parcel was delivered yesterday!!!! It wasn’t and I waited in all day………
Will be using the phone number you’ve given to try and contact them- will also tell Republic
I waited in all day Saturday to no avail. I checked the HDNL trace and track web site, all that said was ’sorted’, whatever that means. I telephoned the company to try to find out what had happened to my “Next Day Delivery” only to be told that they were closed and that I should phone back Monday during office hours.
mr daz is there any delivery firm that you dont slag off, your company must be the best in the world you get everything right with no problems. i have used hdnl on many occasions and have never had a problem parcels delivered within the time frame stated they dont get it wrong all the time if you have such a problem with hdnl dont use them and get a life!
I’m a delivery driver for HDNL I had a parcel once for a lady, I knocked on her door and she came out shouting her head off that I knocked too loud , so now I just refuse the parcel and send it back.
Another I left the parcel 3 doors up because no answer she phoned up moned she was in and leaving it 3 doors up was bang out of order. all her parcels get sent back aswell.
Another, argos delivery lady went mad at me for delivering wrong parcels to her, not my fault argos’s fault, we had a big fall out she gets no more parcels from me. Oh sorry I did deliver to her once after I had next bag for her that pissed all over and left in her porch.
My point we may work for HDNL but we dont get paid to take shit of you guys, pull your head out of your arses and get a life you sad lonly fucker or get off your fat fucking arses and fetch the shit your self.
As for the 98% of people the are polite and frielndly you will have few probs from the drivers and they wont do stuff to upset you
I am a trunker driver at HDNL there are a lot of dedicated people at our site and HDNL are a good company who sadly may be let down by a few dodgy employees but you will get that anywhere on the whole we are a dedicated parcel carrier and always give it our best shot .
Unfortunately I too have had a bad experience with HDNL. I bought some items from Amazon and was waiting for delivery. On the HDNL and Amazon website it stated that my parcel was delivered.
I called Amazon (I had no issues with finding a number and someone to talk to) about the situation and they advised that HDNL had delivered the parcel and it was signed for. This was impossibe as I purposely stayed at home that day for the parcel but no one rang my door.
Amazon handled the matter politely and immediately arranged to resend the parcel to me free of charge. Only this time I arranged for it to be delivered to my work address. Amazon used the Royal Mail and the parcel had arrived and I am happy.
The disappointing thing is, I have never had any issues with the delivery service from goods purchased from Amazon. The only time the system failed was when they used HDNL. However, I did recieve a call from HDNL a week later apologising and tried to understand the issue.
I just purchased another item today from Amazon and realised they are using HDNL…..’fingers crossed’
hey just going too put my 2 pence worth in the dude saying he works for hdnl telling people u pissed on someones pacel and left it in the porch is just proved that your company are useless and also you have just give you company a bad name
your feedback will now be copied and emailed too the hdnl head office along with the ip address i got from your message so it will be easy too trace who you are so i hope you enjoyed your time with hdnl
just to update my previous commented, i just found the hdnl number on this site and phoned them. they took my phone number and said they will interview the driver when he returns. they gave me the name of the person who signed. which is of no use to me.
have just found out that my parcel was delivered to a house that is a few numbers below ours, luckily the people were very honest and have given us our parcel. but still HOME DELIVERY NETWORK are still a bunch of idiots!!!
An order from dabs was due to arrive today. So being excited I spent much of my day at hitting refresh on the ‘track and trace’ page while at work to see it arrive at the depot be loaded onto vehicle and unable to deliver, carded…. WTF?!
So I make a quick phone call home, “Have you been out at all today?” to get the reply, “No. Why?” After a quick explanation, no card I check my delivery details make sure I’ve not managed to mess up my own address. All OK my end!
I’ve come to the conclusion that the driver has lied or attempted to deliver to who knows where. Which personally I find unacceptable! What’s worse is I can’t contact HDNL because I don’t have a card and the website doesn’t have a phone number.
I’ve contacted dabs and waiting a reply. No way I’ll order anything else from them knowing they use HDNL and I’ll be sure to tell them that!
I’ve suddenly got respect for other delivery companies I’ve been annoyed with in the past for delivering stupidly early in the morning.
I am having the same issue HDNL have insisted thy have left a number of cards, when they have not they are sh*t and a waste of time!
The number to get them on is Tel: 08448 111 816 , hope this helps!
Due to the large amount of people moaning at the HDNL delivery drivers i thought i should add my own. I work for HDNL and i do try my hardest to get everything off my van, The problems occur with the so called pre advidising team that are supposed to contact the customer prior to the goods being sent out. This does not happen so when i knock on a door at 7 in the morning to a mouthful of abuse you can clearly see the mood i will be in for the rest of the day, also the white goods teams are on a bonus so when someone cancels there order at the door the driver and his mate lose £15 each of a bonus that is worth £100, so you can see that after a few cancelled orders i think WTF. You will then get 1 knock and i am off, i wont even try your neighbours. Also customers who leave a note on door saying be back in 5 mins, i have yet to see 1 back in 5 mins so i dont even bother waiting around. If HDNL sorted there pre advising team out a lot good would come out of it as at least the customer would know we were due at there property. Blame the company not the drivers as it seems HDNL will ensure everything just so the drivers and mates lose the bonus.
I work for HDL.. I’m a cust care advisor. We try out best too try keep you guy’s happy.. all you do is fucking moan. get a grip.. “How am i ment to get my parcel im in work” Dont fucking order one if your in work dumb shit. the ammount of abuse we take of people. I understand the company has it’s faults the company are really new and still developing. bringing in all new features E.G. Driver contact 15 min’s befor delivery
Re-arrange your own delivery via voice message. saves waiting in que..
If people arent so happy why dont you go work a 12 hour shift traveling all day. Pfft people cna be a bunch of fucking moron’s really get a life. i swear some people ring us because theyre lonley.
The driver’s try their best.. What too get? A mouth full of abuse. really? get a life.. some people.
– John –
The above comment sums up the general attitude of this company perhaps a qualification for employment with them is to have had a lobottomy!
I have complained to the company that instructed them and implore others to follow suit
Only when enough people refuse to use them will things change.
Just found out that an order I have made is going to come via HDNL. Without pre judging their alleged incompetence, I wait with anxiety to see whether it will come.
@John from HDNL, thoroughly enjoyed your eloquent contribution to this post, quite clearly your a credit to your organisation.
.
whilst I appreciate some of your comments and do sympathise, I object most strongly that you are tarring all employees of HDNL with the same brush. Yes, we do have some problems with our call centre , as do all call centres, but you must appreciate the fact that customers do lie/exaggerate/ and are downright rude. I am a manager in a depot and I know for a fact that companies that use our delivery service give promises that they know are not possible just to make the sale. Our delivery teams are then in the firing line for all the flak that comes with the broken promises.
Get real Mr . Daz. and take into account the thousands of very satisfied customers that can’t be bothered to say what a good service they received.
At least when we are contacted you can get past an operator to actually speak to a manager or at least get a call back. I have personally tried to lodge a complaint with a lot of other companies to be told that Managers do not talk to customers.
I am always the first to point out the faults in the company I work for, which I have done on many an occasion, but you really must weigh up the plusses too. So please, what on earth is your problem, find a hobby that doesn’t include slagging of good honest and caring workers.
I am worried about my parcel. I was tracking the parcel which was to be delivered to my office and nothing came on the day it said ‘out for delivery’. Hopefully, they will deliver today as I waited whole day yesterday and nothing ever came.
I too have had problems with HDNL. I specifically arranged to go out for my weeks food and shopping having been told by them that they would deliver an item tomorrow (12th May 2009). I got home and checked the tracking number and found that they claimed to have been out to deliver the goods and got nobody at home so they claimed to have left a card. They left no card whatsoever because I live in flas and there was no card on the floor downstairs or in my flat. I have had drivers claiming that they came before and then found out they were liars just saying that to the company, but in fact where too lazy to deliver the item and were taking time off work early. Whether this is the case in this instance I dont know but I do know they didnt leave me a card and the delivery was due tomorrow not today. I tried to contact them and found that there was no customer number and that I had to chase the problem with amazon, who quite frankly I might have well not have bothered to contact. All I got was a Pakistani I couldnt understand reading me the same guff over and over again about how they tried to deliver it, but I was out and they would deliver it again tomorrow. All that was doing was telling me what the tracking information told me. I have bought stuff from Amazon for years with very little problems but when dealing with this lot its like a secret community that doesnt want to tell its customers naff all. They should be prosecuted for not providing email and other contact details for customers. Argos are another bunch of rip of merchants. They sent me two grands worth of furniture that was damaged time after time for 7 months. 16 different deliverys for parts, and offered me 75 quid compensation which I reluctantly took. I then found I need aprts and asked for them. They wouldnt supply me with them. They said the agreement to take the 75 meant my warranty was void. Who said you need a mask to rob people. They should be fined millions and they wont rip anyone off. As it is they almost tell you to fuc* off as the law is so weak.
i would just like to say i think your comments MrDaz are so bang out of order i do not work for hdnl but i have looked at there website and i think that the amount of parcels they deliver compared to amount of complaints is very little i believe there are approx 158 on review centre lets say 150 bad ones since dec 2007 which compared to the company delivery 300000 parcels every day is very little lets call it 420 day since the 1sty bad review and now there are 150 complaints and 420 days sine 1st review making 126 mi9llion parcels now maybe your thinkin well there isnt that many becaus of weekends so lets take them out of it and lets sayt 10 bank holidays it still equals 105 MILLION parcels delivered so i think maybe a 150 complaints a small percentage of 105 million delivered
so maybe you should think things through before slagging off random compaies or maybe stop playing world of warcraft long enough to go into the real world and wake up to the reality that not everyone is perfect but compared to the above hdnl are damn close
Mr Caring
I have never played World of Warcraft (though I have heard of it, I used to work for GAME on their website) so I’m afraid I don’t spend time in fantasy worlds, I’m in the real world.
This real world is one in which companies can get away with piss poor service because there’s nothing anyone can do. HDNL are pretty close to being perfect, perfectly shit. You do work for them, it’s obvious, you can’t spell.
Only 150 complaints on review centre eh? Obviously everyone in the UK knows and uses review centre daily, so if HDNL fucked up more often that I’m making out, they’d have more complaints on that website eh?
Maybe people are waiting for laptops to be delivered by HDNL, so they can complain about them online, but as they haven’t turned up they’re unable to complain?
Thought of that have you?
Didn’t think so.
I too was waiting on a delivery which apparently the driver tried four times, and even though I had left my mobile number with the company, noone attempted to call! It is upsetting and I have various items delivered to me from different delivery companies, and found the customer services for this one , although inconsistent with what I was told, polite and to the point.
Another point saynoto0870 has the local numbers for each depot s you don’t need to ring their outrages premium numbers….
as follows
Home Delivery Network Ltd , Heathfield Industrial Estate , DEVON , TQ12 6TN , 01626 832545
Home Delivery Network The , Hitchin , HERTFORDSHIRE , SG5 1RT , 01462 421336
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NG , 023 8061 9866
Home Deliver Network Ltd , Lynx Trading Estate , SOMERSET , BA20 2NZ , 01935 432924
Home Delivery Network , Sunderland , TYNE AND WEAR , SR2 8QS , 0191-564 0924
Home Delivery Network , Dafen , DYFED , SA14 8QW , 01554 777877
Home Delivery Network , Warwick , WARWICKSHIRE , CV34 6QP , 01926 311404
Home Delivery Network , Rochdale , LANCASHIRE , OL11 3JR , 01706 352537
Home Delivery Network , Eastleigh , HAMPSHIRE , SO50 4NT , 023 8061 8398
Home Delivery Network , Yate , AVON , BS37 5QZ , 01454 316101
Home Delivery Network , Glenrothes , FIFE , KY6 2RU , 01592 773297
Home Delivery Network , Stoke On Trent , STAFFORDSHIRE , ST6 4PB , 01782 836071
Home Delivery Network , Park Royal , LONDON , NW10 7UA , 020 8961 8774
Home Delivery Network , Bolton , LANCASHIRE , BL3 6AX , 0870-154 5414
Home Delivery Network , Fareham , HAMPSHIRE , PO15 5ST , 01489 581544
Home Delivery Network , Lenton Lane Industrial Estate , NOTTINGHAMSHIRE , NG7 2TG , 0115-986 0431
Home Delivery Network , Gateshead , TYNE AND WEAR , NE10 0ES , 0191-495 2211
Home Delivery Network , Oldbury , WEST MIDLANDS , B69 3EX , 0121-552 5541
Home Delivery Network , East Kilbride , LANARKSHIRE , G75 0YA , 01355 233085
Home Delivery Network Ltd , Newbridge , MIDLOTHIAN , EH28 8LD , 0131-333 3651
Home Delivery Network Ltd , Morley , WEST YORKSHIRE , LS27 0BN , 0113-253 8226
Home Delivery Network Ltd , Basildon , ESSEX , SS14 3DT , 01268 286666
Home Delivery Network Ltd , Mitcham , SURREY , CR4 4HX , 020 8685 1032
good luck…keep complaining……we can demand good service, after all they need us too
i work 4 hdnl as a driver , if people want their parcel’s delivered to their home’s the best thing 2 do is make sure they are in when they say they will. people say they have not had a card when in fact they have not looked properly at what was on the mat when they get home and put it in the bin. that should change soon as we have a new practice coming in 2 place.also the company want more and more work out of the drivers so people this may b a shock 2 you but we do have more than just your parcel on the van.here’s an idea why not have it delivered to your workplace and then you may get it when or even before the day you are ment to.most of us are hard workin and would go out of our way to help you . so please check your post properly n give us a break.
I have yet another story of HDNL screwing up. I ordered an iPod and a textbook from amazon. The parcel came, as expected, and the driver brought it up to the door. Despite the fact that there was someone in all day both in my flat, and in the flat below (with which we share a front door) he failed to buzz, deciding instead to leave the parcel on the front step in full view of the road. By the time I had been told of this by someone who happened to notice it on their way out, it had naturally disappeared. Amazon dealt with the problem admirably, sending out a replacement the next day, but why they persist with HDNL is beyond me when so many people clearly have so many problems…
Got a five packages delivered to my front door while I was out which doesn’t belong to me. I tried calling the number 08448 111 816 but I get the message from BT that the number I have dialed has not been recognized. What now?
daz,
I used to work for hdnl and i find your comments rude and pathetic. Ill give you a van, 100 parcels, ninety addresses over a two hundred mile radius and ten hours to deliver them all correctly, something which i did on a regular basis. I would love to see how you get on!!! As for your comment on the person who must work for hdnl because he cant spell? That just tells me exactly the kind of person you are! Perhaps you could run for MP in the elections. They are all morons like you. Be a man and apologise to all the decent hdnl employees out there who do a brilliant job for undeserving people like you!!!!!
All the decent HDNL employees? All I’ve seen are rude, racist, arrogant, thieving bastards. Are these the employees you mean?
Your challenge sounds very complicated, I’d have to use a map, a satnav and be able to read at the same time. No wonder HDNL delivery drivers fail so often, the skill set required is ridiculous.
I’ll leave the running for MP lark to the crooks… you’d be ideal!
what a complete tosser you are. Ruler of the web ? That would be why you have a pathetic little site that i stumbled upon by accident. Be very very careful about your replies. I have a very good solicitor who would drag you to bankruptcy and back!!
I laugh when you say you need a sat nav! Tell me. What would you be doing without the advent of technology? Sat in a lay by with your head in your hands and a hundred parcels behind you in your van! Thats what. Get off your ass. Be a courier for a month. Then slag us off. I KNOW i can do your job. Put your money where your big mouth is and show all the DECENT hdnl drivers you can do theirs, but you wont because that would involve you getting out from behind your desk and joining the real working world instead of poncing about on the internet!
Oh Mike, you are a dipshit. If I had a penny for every time someone threatened me with legal action. Go for it, please do, I would love it.
Of course you won’t, because you’re a keyboard warrior who likes to threaten things he can never carry through. What would you drag me to bankruptcy for? Dick head.
You KNOW you could do my job? Funny, ‘cos I doubt you even know what my job is, let alone have the ability to do it. Stick to delivering the wrong parcels to the wrong addresses, it’s what HDNL are best at.
This company is absolutely shit, I quite agree.
It turns out that I missed my delivery on a Friday, which is unsurprising since I work all week. So imagine my annoyance when I find out that they don’t deliver on Saturday mornings, which Royal Mail seem perfectly capable of, and that if I wanted to collect it myself on Saturday morning, I may, but my “local” depot is 28 miles away.
So I called them up to rearrange a delivery to my work address on Monday. Fine. All done and dusted. Or so I thought. Did it come? Did it f**k.
I called them again on Monday night asking why it hadn’t been delivered, to which someone replied. “We tried, you weren’t in.” I told them I had been at work all day, to which they replied “Work? We tried your home address.” I explained that I had asked for it to be delivered to my work address and of course, the reply was “That’s not what we have here…” So I rearranged it again for Tuesday. At work.
Tuesday came, but the package didn’t. By this time I was fuming. I called YET AGAIN, to ask where my package was. This time the excuse was “We couldn’t find the address.” How could they NOT find where I work?? It’s a major outlet on the High Street of a town!! They asked me for some land marks so that they could try yet again on Wednesday. Why I was giving out landmarks I have no idea. Has this company never heard of GPS?
On Wednesday it FINALLY came, but the reason it had not been delivered on Tuesday was not because they couldn’t find the shop, but because when they did come in to deliver it, they thought the queue in the shop was too long and wouldn’t wait.
This has to be the most disgusting service I have ever received. First they lied to me about why it wasn’t delivered, and then they said they couldn’t be bothered to deliver it.
And on a final note, I went to their website to put in a complaint, and there are no contact details at all. No number, no e-mail address, NOTHING. Only a generic address for non-delivery of packages.
On the above note, I meant an address for parcel enquiries, not non-delivery of them.
I am both shocked and appalled by the things I have read about HDNL and from their staff it appears.
Re: ‘I like to mone as well’ from hdnl, I will be “fetching” it myself because hdnl seem unable to deliver. I have paid for a service and have waited over a week with several failed deliveries where i have been sat in my house. I have made numerous phone calls, all of which were logged and they were able to confirm details and instructions i had left previously. This just adds salt to the wound. I asked HDNL if they didnt like me and if they were taking the mickey the fact they put me on hold said it all.
I am much more upset that because of this I have had to complain to three different companies about their choice of courier and have been unable to give an expensive gift (which i paid for in full including postage and delivery) to my partner for his birthday.
Im going back to good old fashioned shopping in town from now on!
Can I just say that the three companies who used hdnl all admitted they had issues with them and reimbursed me, thankyou…
Rachel
I have a number for the Mitcham, SWLondon branch if it’s helpful:
0208 685 1032
hi, have just found your page trying to find a complaints number/email for hndl, so i thought i’d add my own comments.
tryed ordering an item from amazon to which hndl tryed to deliver it when i was out and i got their calling card, i’m a nurse so am at work and often on call, so i appreciate that i’m not always at home to recieve items, so i call them up to try and get the item delivered on my day off to which they assured me that it would be redelived on that day, so i wait at home all day not even venturing into the garden just in case they turn up and by about 3pm i fed up so i call them to which they deny ever having the previous telephone call, so i try again to have it redelivered on my next day off to which they refuse and say that they are sending the item back to amazon. what delivery company dosn’t deliver? even the royal mail get it right sometimes i never have a problem getting items from them. amazon seriously need to get another delivery company . i will now try the number above to make a complaint to the company, wish me luck. will also be complaining to amazon
HDNL must be an acronym for f**king useless. A delivery service without deliveries. I believe sending my package to an Afghanistani courier service which consists of one man and a horse would probably been the quicker option than to give it to these f**knuts. On the tracking parcel gimmick these jokers operate I have now had the pleasure of seeing my parcel get sent out every day only to be”unable to deliver”each time. Helpfully the reason they state for non delivery each time is “other”?. Whatever that f**king means. Look up inept in the dictionary and you would find these twats,smiling back at you. I would rather catch bad aids then deal with these c**ts again. I bet their retarded drivers and customer service people cannot even spell HDNL. I have the address of their depot and will not leave tomorrow without my parcel I promise.
Amazon gave me 27/29 July as delivery target date, Haverhill Suffolk
I received the parcel on 23rd July.
Compliments to the driver, he had put parcel inside shed in back garden.
I would have liked to have been able to email company direct to pass on compliments but couldnt find a link.
.One happy customer thank you.
R W.
every slags hdnl cos they aint got not f@@king better to.
any one fancy doing a days works at hdnl should try it but none of u have the bo@@aks.
Hey,
Well I ordered a package on saturday 24 july, and the estimated date was yesterday, 30th July. It didn’t turn up, what a surprise! It better come today or i will be complaining to the company. Stupid ASSHOLES. Why can’t they do what they say i mean come on it’s not that friggin’ hard is it? So fingers crossed it will come today! :@
Hi sorry, the guy above who works or recks he works in customer care – you need to revaluate your tone and conduct as you’re clearly not customer focused, Fact HDNL are not great, My parcel arrived who allegedly arrived from MNS and it was left in back garden, well howdid the driver climb my 6 foot wall unless he is Spiderman and on a bonus. Turned up at the warehouse and well what a cowboy operation, bunch of lads bitching about customers and girls they shagged, Get a fcuking grip you anal company YOU ARE GOING DOWN
Another unhappy HDNL customer here
They lied about an attempted delivery, I was in and waiting and nobody even attempted to delivery to my front door. They have left it with a neighbour apparently, although none of my neighbours have received any items. Customer service keep telling my they will have an update for me at a certain time, then when I call back they fob me off again with more lies. It has been 5 days now since was supposed to receive the item. Some of the comments above about the drivers just doing their best? Well their best is simply not good enough! Play.com have just lost a long term customer due to HDNL’s incompetence. I dread to think of all the organisations out there who are losing customers because of HDNL!
I think HDNL are a joke the drivers seen very incapable of doing anything except driving to the area he is meant to and writing out a “sorry we missed you” note. Could he not have left it with a neighbor or over my fence?
Then never coming back to actually give me my parcel.
I went on their website followed the instructions ticked all the right boxes, tomorrow came not even an attempted delivery phoned up OOh nothing is on record useless.
I am still waiting been nearly a week phoned up everyday “we delivery it to you tomorrow” tomorrow i wanted it today!
Two of the days they didn’t even bother to attempt a delivery when a family member had waited in all day when I asked why they did not even answer my question .
I just want my parcel why is that so difficult for a delivery company??????
Phoned up twice today to make sure I would be getting my parcel yes yes on the lorry, ohh we tried delivering but their was no one there? At my work address there is people all day what a load of rubbish clear signs to reception or goods in wheres the problem???
Oh we can not contact the lorries, well there must be some sort of contact if you know they tried to deliver they have a contact number for me could they have not phoned that what a joke.
I got a complaint email address HDMHLC@HDML.co.uk
which I have a sent a complaint too.
Whether or not I get a reply is another matter.
In my experience phone the closest depot who is actually storing your goods because they are the ones who get it sorted.
They can actually contact the driver because as it turns out they do have mobile phones on them although I was told by the head office that they are uncontactable??? and then get him to come back to you that day instead of waiting till TOMORROW.
I would like to thank ROMFORD depot they delt with my problem in 10 mins called me back and within 15 mins i now have my order.
I WORK FOR HDNL AND GODDAMNIT THEY SUCK ASS, I HATE THE JOB I PUT THE PHONE DOWN ON CUSTMOR’S I CAN’T SPELL. I FUCKING HATE MY BOSS THE FAT SLAG, THE DRIVER’S ARE APSOULOUTE TWAT’S WHICH A FUCKING ARAB WITH A DONKEY COULD DO A BETTER JOB AND GODDAMNIT I WANT A NEW JOB, THE CALL CENTER YOU GET TWAT’S LIKE YOU RINGING UP ALL DAY AND I’VE HAD ENOUGH
IF I COULD BUT A FUCKING BOMB IN EACH MOANING BASTARD’S PARCEL I WOULD…… GOOD DAY. YOUR WONDERFULL CUST CARE ADVISOR STEPHEN HAVE A VERY GOOD DAY…
Ordered a parcel from River Island – suddenly tracking information was unavailable so I called HDNL for update and was told that the parcel has
been returned to sender.
The first excuse was that we were no longer at the given address.
When I confirmed that the address was correct, they then said that they attempted delivery 3 times on Monday 17th and that the delivery was refused.
The address is my business address and there were 9 members of staff in the office all day including myself – no delivery was attempted!!!
This is a good one, I waited in all day Saturday with no delivery attempt. They then told me it was inaccessible. I’d love to see them stand up in court and try to say this as it’s a complete lie – they know it, and I know it, and they know I know it. Somehow they managed to access the address a couple of days earlier to put a card through.
When i told them this they said the first driver was a different one who might have known the area better – ?! Great so whether you get your parcel depends on whether your driver is actually competent enough to carry out his/her job at the most basic level.
They also state their drivers can’t be contacted by mobile once they’ve left the depot. Maybe if they equipped them with a mobile and satnav a few customers might get their parcels.
NB these are professional drivers – they DRIVE AROUND for a LIVING – yet can’t figure out how to ‘access’ an address.
Maybe someone else has mentioned this but the phone number in your article costs more than normal numbers. Here’s the HDNL Freephone number: 0808 1010001
Now you can annoy them and THEY pay for the call.
HDNL are a complete disgrace. I usually place my order from Amazon, and then Royal Mail leave me a card to say I’ve missed it (I work all day and can’t get deliveries at work, and my neighbours are out all day) and then I drive 1 mile to the collection depot and pick it up at 7am the next morning.
Well it now turns out HDNL have the Amazon contract, and I missed the delivery on Monday, called up their rip off telephone number only to be told that the collection office was 32 miles away and they don’t deliver on Saturdays!! So I decided to get the parcel redirected to my dads house, and I was promised it would be delivered on Wednesday. He stayed in all day waiting (you have to give 48hrs notice to schedule a redelivery to another address) and no sign of the parcel. I called them up to ask where it was, and they said they had the delivery date noted for the 26th May 2010, not August!!! No apology, nothing. They said it will be delivered Thursday and marked as “URGENT”, so I asked my dad to stay in on Thursday again. Still no sign. I happened to go home at lunch time (to MY address) as I forgot something, and while I was there the HDNL man turned up with the parcel! lol! What a joke, after all that they still send it to the wrong address and my dad has wasted a day and half waiting for the parcel (because they are not a “timed service” – if I hear that one more time from one of their call centre workers,.,) only for me to pick it up on the off chance I went home at lunch. Had I not gone home at lunch goodness knows how many weeks, wasted calls it would have taken to get the parcel.
I’m never ever going to order anything from an online company that use HDNL as they are a disgrace. They might be cheap for the e-tailers, but this is one customer they have lost due to their complete incompetence.
The whole point of ordering something off the Internet is supposed to be convenience, and the cheap price… How can you get that if you are expected to drive 30 miles to pick up your package or waste £££ and lots of time calling up people that just screw up everything even more. What a joke.
I have just had another successful delivery by HDNL the driver is always lovely and polite. I think the problem is a postcode lottery some areas seem to have awful drivers and others have nice ones. With a large company like HDNL theres going to be problematic employees, the best thing is to claim your money back put in a complaint and hope that the company gets rid of the bad drivers soon. Best wishes folks
Hi
ordered goods 2/9/09. HDNL Delivery day estimated to be 10/9/09. Tracking of the parcel was kept up to date. Informed that the parcel was on the island and was ready to be delivered on Mon 7/10/9. Parcel duly arrived Mon. am in perfect condition and a happy delivery man. Very pleased with the service from HDNL and will certainly deal with them again
Thanks from a happy punter
Dear oh dear. Well played Mr Daz. I only came across your website today and quite clearly I’m not the only one who has problems with these wank splats who call themselves a delivery company.
Just been in contact with them about a parcel just chucked over my fence and left – similar to your experience. Previously I’ve had other problems, most notably an instance where their driver claimed to have knocked several times, left a card and then left the parcel in a secure location. Oddly I was in all day and nobody called. There was no card left. Even more odd is that nobody at HDNL (including the driver) knew where the secure location was so the parcel never turned up. Make of that as you will. This was Kidderminster depot and I’d be interested if anyone else has similar experiences with that same depot.
I spoke with HDNL today who said they would ‘Speak with the driver about it’ Not sure what that actually means but judging from the standard of english shown in comments by their employees above, the ’speak’ will need to be in simple short words with possibly a few coloured pictures to help understanding.
The only way to stop this is to pressure Amazon and their other clients to stop using them. Just keep applying pressure. If these companies wish to keep using HDNL despite this then we just all withdraw our business.
Keep fighting Mr Daz
so i ordered a package and was tracking it… it arrived at the hub and was sent to a depot 10 miles from where i live the next day. sat in all day wondering where it was i decided to call; the number on the website was an obvious dead end leading to much more annoyance. i then searched for the depot address on google maps with the intention of going straight to the depot and demanding my package; however here i found a phone number for the particualar branch, along with a review saying this branch were ‘cowboys’ and will’ promis to ring you back d not’.. nevertheless i rang it and a woman answered whislt yawning… a great start. i asked about my package… she requested my name and phone number which i duely gave; ‘ive just turned the computer on’ , ill ring you back. intresting… i was very suprised when she did in fact ring back… i was then told that my package would be delived on the folowing monday a friday today) i however couldnt accept this as was leaving for universtiy, as such i said that i wouldnt mind collecting it from the depot… to wich she responded ‘ill have to search for the package to make sure its here’: im sorry, what! the package might even be there? however i didnt say this… she said she would ring back. she did: this time telling me they are searching the entrie depot for the package… and will ring me to tell me when they’ve foundit for me to come and collect. it is 2o’clock now…. im leaving at 5o’clock to retreive it regardless of wheather or not i reciveve a phone call.. ill raise hell if i have to!
OMG! HDNL have lost my parcel which I have been trying to locate since they left a card on 27 August (only one month ago)! Its an item my friend from Australia ordered on M&S – the only way I can get another one is to ask her to re-order. They won’t take any responsibility or action to resolve their stupid mistake. Secondly I ordered a dress from Cath Kidston who also use HDNL much to my digust. They left a card, I log on to trace parcel and re-arrange delivery, the reference number does not match any parcel and I can not get through on the helpline AARRRGGGHH
Absolute shite… ordered something from Amazon and they tried to deliver in the 30 mins i was out… now I have no idea when they’re going to attempt delivery again as that was 4 days ago! Apparently it’s sitting in Hitchin depot!
Did have problem with HDNL delivery which caused a lot of frustration
Unable to get phone number where I could speak – yes speak to someone. But tracking service on line told me exactly where my parcel was. But no depot contact details.
Your site gave me the Yeovil Depot number I needed – many many thanks. I rang this and immediately a very nice lady sorted it in seconds – They had wrong address which I corrected and bingo next day my parcel arrived. I think staff at HDNL are getting a lot of unfair stick.
Why on earth don’t HDNL put their depot numbers on their website – it would save their staff an awful lot of public aggro Some shame on the wingers too!
Hi again.
My parcel arrived today when I was out at the hospital with an eye infection.
The HDNL guy just put my parcel through the letter box and I was very happy to receive it when I returned home.
Great service, HDNL! I don’t care what anyone else says!
i ordered two items recently one from JD sports and one from Dorothy Perkins both were meant to be delivered by home delivery network, waited in all day for delivery got to 4.30pm and decided to check the track and trace service, realised it stated posted at address…obviously not my address as still not recieved my items been ringing and ringing but not getting anywhere, no one is willing to help i have now lost over £80 this is rediculous i cant believe a company can treat customrs this way and get away with it……is there anything i can do to get my money back????
Hmm I dunno Tessa, maybe just go to the shop and buy the stuff in the first place?
I mean a JD sports and Dorothy Perkins are hardly exclusive hard to get to retailers are they?
Lazy Cow.
Anyway, to help you out – DO NOT deal with the courier, you are not their customer, the retailer is – they do not give a shit until one of the retailers reps calls them. So, get on the phone to JD and DP.
The Royal Mail and Parcelforce ain’t so bad when you compare them to tossers like hdnl now is it
I now get automated phone calls trying to sell me stuff on my landline, coz I had to call them to rearrange a delivery, and stupidly gave permission for them to use my home number if their was a problem with the date.
Very angry! useless company, useless drivers with an IQ of arount 10 and that being polite
Littlewoods ( Gob shites) use these f!”kwitts aswell!
We have been waiting nearly 2 mounths for a damaged bed wich littlewoods sent us, to be picked up by HDNL. Each time my wife arranges a collection date ,they either dont show up or turn up on the wrong day when both me and my wife are at work. Its seams as though it is pointless arranging a date wich suits us, as HDLN will only pick up when it suits them. And as for littlewoods catologue, Ihavn’t got time to get started on my gripes with those …………ers!
Dear all,
I started working for HDNL three weeks ago as a temp in Swindon for a little bit of extra cash before Christmas. In response to your comments, I would agree with the sensible people who have pointed out 1) that it depends on your driver (who, in most cases, will be delivering to the same area every day) and 2) we have an incredibly large number of parcels to deliver (last time I checked, 6000 parcels each day to my depot alone).
I will immediately acknowledge that some drivers are exceedingly bad at their job and this is incredibly irritating for both the depot managers and other employees, who only want to do their best and end up being tarred with the same brush as thos who can’t be bothered to make the necessary effort. Unfortunately, it’s very difficult for us to work out who the dishonest employees are because of the nature of the job – it’s very simple for a driver to spend five minutes looking for an address and give up, but in order to avoid reprecussions (it’s bad news for a driver to return with parcels) some drivers will indeed lie about their actions.
In most cases drivers will use their disgression to decide whether it is 1) safe to deliver your parcel to your door 2) whether it is sensible to leave it (and indeed where to do so) 3) are there any neighbours to leave the parcel with. However, I must insist that, unless your parcel is left securely in a place that you will not miss it on your return home, most drivers will leave a card – I know, I card every parcel that is not both secure and obvious.
Please also remember that if you have ordered the parcel to a home address ASKING FOR PROOF OF DELIVERY (you may not even realise you’ve done this) and are not there to accept the delivery, the driver cannot deliver the parcel – notice cannot, the scanner simply will not let you. On the same sort of theme, for those who are waiting for their parcels all day and get worried by about 4pm, I need to point out that with the volume of parcels we get, it is a necessity to continue delivering until, at the latest, 9pm. In the most extreme cases, the driver will have been working thirteen hours and is still making the effort to deliver your parcels (I know, I did this last Thursday in Malmesbury. In the rain), so please don’t start worrying until the end of the day, and if your driver does turn up late, please focus on the fact that the parcel has been delivered, not that it’s late.
Last but not least, I will admit that the track and trace facility doesn’t give you particularly clear information and that on a call to the company, the operator will seem to be hiding information from you, but I assure you this is not the case. Though a nice idea, precise tracking is completely impractical – the best we can manage is “sorted”, “loaded to van”, “delivery attempted”, “returned to depot”, etc. Once in a while parcels fall through the net, get lost among the vast number of parcels at the depot, which is why my advice is to obtain the depot number (thanks to Manchester customer for those – I shall try to remember to put the Swindon number up as soon as possible) and the manager will be far better equipped to find your parcel, and in the best cases, will be able to put you in touch with your driver.
I hope that this has given you a clearer picture of the company. I am not attempting to make excuses for the bad drivers, but I resent the other very good drivers I know being tarred with the same brush. Also, in such a decentralised company it’s very difficult for the head office to have a good idea of exactly what’s happening at every moment in every depot, so don’t be so quick to judge the company as a whole.
Finally, I should like to ask everyone to endeavour to put a house number on their address, and if you don’t have one, put in some basic directions in the special instructions box when you make your order – I assure you it makes our job SO much easier, and ultimately means you’re more likely to get your parcels when you expect them.
Let me know what you think – please don’t flame me for any of these comments; I don’t seek to cause offence or anything, just to answer queries and solve problems. And if anyone in Wiltshire has any general problems with HDNL, please tell me and I’ll endeavour to get something done about it.
These guys offer such a bad service, I ratther risk the royail mail strike. I’ve been waiting for these guys to deliver my parcel but it’s all in vain. Once you find out Amazon has assigned HDNL to deliver your package, just go and pick it up at the depot yourself. I hope Amazon in future takes the negative feedback into consideration.
Would just like to say that it’s very mature for Mr Daz to “moderate” my last post which was six paragraphs long, contained no swearing or flaming and only some information and advice.
I work for HDNL at a base level (i’m a temporary driver) and would be more than happy to help people with any problems they may have – just leave a comment with my name at the top.
No Fred you muppet, I haven’t moderated your comment at all. It hadn’t been approved. I’m not on here as often as you HDNL drivers approving your comments as fast you’re posting them. I go away for a few days and find a stack of comments from angry HDNL customers (as always) and the occasional idiot driver.
Woah woah woah, forgive me for not knowing the ins and outs of your blog Mr Daz. I have massive respect for people such as yourself who open forums for discussion of this nature, but when I spend a good twenty minutes on a post that actually answered a lot of questions and, in my eyes at least, cleared up a few misconceptions and generalisations, I get somewhat ticked off on the discovery that it has been deleted. I apologise for calling you immature, and hope that the idiot drivers you refer to do not include me. Would rewriting my incredibly long and detailed post just result in it being removed again?
Oh. I see. It’s actually still there. Apologies yet again.
My parcel from Amazon arrived a day before the expected delivery date courtesy of HDNL. The tracking system worked well so I have no complaints. Take a look at the reviews on review centre for Citylink, DHL, Interlink etc, they are ALL rated 1 out of 5 so which one would all you moaners use then. PS I don’t work for any of them, just a sensible satisfied customer.
HDNL Should stand for HAVEN’T DELIVERED NOTHING LATELY they are a BLOODY JOKE.
gosh… HDNL is shit….
i been waiting a parcel from amazon from 12 nov 2009 and still until today it never come…. all i can say thay HDNL give a same excuse….. no body home… are u stupid or what…. me and my wife both are postgraduate student…. and we always at home doing research…..
so i decide to call HDNL call center in liverpool, so i can pick that thing my self in rochdale depot. the guys in call center have set everything and put in their system… i guess. so i go to rochdale depot, what a suprise is the parcel have been out for delivery eventhough i have set to pick that thing myself in a good faith to ease the burden oh HDNL…. so i have to go back empty handed….. and the bus fare cost 4 pound which make buying with amazon is not a good bargain anymore….. and also time consuming. and becouse of HDNL i have stop shopping at amazon and become ebay fan and Royal mail FAN
HDNL… U suck and hope that company shutdown and all the driver die from accident
I have tried to get my amazon reordered three times before today, I googled ‘HDNL’ for a phone number and found this blog.
I thought I would be a one off case but am suprised that it seems to be UK wide!
It’s saved me a lot of chasing up, thanks Mr Daz!
i ordered clothes from fallen hero and they use hdnl …hdnl claims they delivered my parcel, i was all day waiting for this parcel but i did not recieve it. hdnl are getting their fraud and security department to resolve the matter
i called hdnl many times to ask where did the driver deliver the parcel but they couldnt interview the driver till after 4 days and he said he delivered them to my address i am so p**** off
My biggest complaint about HDNL is the fact they don’t work weekends. My missus and I work in London all day Mon-Fri, commuting from Kent, and they EXPECT someone to be there when they call.
I phoned them last night about a parcel that had been returned to their office for “safe-keeping” and was told they could deliver today. I explained that we work all day (are we the only ones???) and could they deliver Saturday. The answer was that they don’t deliver Saturdays, so I said how about leaving it with my Mum, who lives 3 miles away. No sorry, the address I gave them isn’t in their hub or something and could I drive 30 miles to Canterbury to collect it from their depot. Not bloody likely mate
Then, after telling me that a signature is essential in order to complete the delivery, they said they’d leave it with a neighbour. WTF??? So ANY signature is fine then? I’ll ask my cat to sign for it next time in that case.
I wouldn’t mind but the other day they left an Amazon parcel containing Xmas and birthday presents in my garden recycling bin which was full of mulch, water and grass cuttings and was partly open due to I assume, someone having a peek inside to see if anything was worth nicking.
I have decided to tell Amazon that I will only ever order from them again (and I buy about £1000 worth of stuff a year) if they only use Royal Mail. I mean, RM are crap, but at least they don’t insist on a sig, which they then conveniently forget about and leave it to get wet and grassy.
And on a personal note, I am amazed and saddened at some of the comments purporting to be from employees of this company. With a recession on, you’d think they’d have been concerned with keeping hold of their jobs rather than risking losing them through poor performance, illegal tampering with goods and sheer crass mismanagement of responsibilities handed to them!
Funny, you Google “HDNL” and “complaints” and you get thousands of hits. Can’t think why!
So, after talking to a (premumably) human being on the phone the night before last and explaining that no one will be there during any given weekday, and finally agreeing that they can deliver it to a neighbour, what do I discover when I get home last night?
Yup, you’ve got it – another card saying they tried and failed to deliver it and have returned it to depot for “safe keeping.”
I’m paying for First Class delivery and insisting they use Royal Mail next time!
HDNL pure waste of space, cannot explain how much hassle this company has given first they didnt send my tracking number then it was said to be on route then i tried to get hold of them and i can only describe the person i spoke to as a total idiot and the list goes on and on, its been 6 days since i ordered the item and it was meant to be next day delivery.. still no parcel! will i use this company again! FOR S**T!
Oh what a surprise – another card last night, despite agreeing with them that they’d leave it with a neighbour.
You have to wonder at the intelligence of these people.
I work for a company who use HDN to deliver our products to customers. I admit, HDN are sometimes to blame. But most of the time it is the customers.
Ordering stuff through standard delivery, knowing that they are at work monday to friday and they don’t really know their neighbours well enough to expect them to take deliveries in for them; then having the audacity to complain that they have to go and collect the package from the depot.
Customers have ridiculous demands, such as a call to let them know when the delivery will be made. They demand time slots, then demand the lowest price.
Customers change their order, requiring it to be returned to the company. Then they make a fuss when the original delivery promise wasn’t kept.
They fill in an online order and attempt to designate themselves a time slot for delivery in the instructions box. Or they write ‘will be at home’ and contemplate why it was returned to the depot for redelivery.
They moan when they didn’t get their item, but they left the porch door and/or gates locked.
Half of the delivery complaints we field are actually directly caused by customers themselves being stupid.
Actually, HDNL do offer evening (mon-fri 5-9) delivery and saturday (8-6) delivery. They also do named day delivery. If the company you are ordering through tells you any different, they are just being cheap.
Yay! Got my parcel. Delivered on Friday to a neighbour. No note to tell me they’d done it or where they’d left it. If the neighbour hadn’t dropped it round, I’d have been none the wiser.
If only they’d work weekends, or even just Saturdays, half these problems would disappear. We’re not all housewives, home 24/7, you know!
From now on, Amazon don’t get another penny from me if they use this bunch of idiots.
James Roe (or should I say Harry Cole), interesting that you brand your own customers as stupid. Better hope for your sake that I don’t find out what your company is
James: Never given it as an option, either by Amazon or by HDNL. I specifically asked HDNL and they quite categorically told me that they don’t work weekends and although they COULD deliver once I was home, they couldn’t guarantee a time. In other words, it COULD be after I got home, but equally it could be half an hour after I left for work. It was a matter of pot luck. If they want the package delivered, why not offer a guaranteed time window? I can only assume they don’t care as Amazon has already paid them and all they have to do is get rid of the package asap.
I have very mixed feelings about HDNL. Recieved one item the other week without a problem, but my latest delivery is just jinxed I’m sure.
I missed the first delivery as the company I ordered from messed up. The item got lost between TNT in the Netheralnds and HDNL in the UK, I don’t know who’s fault that was but the people tracing my item assured me I would be notified when the item was found. This didn’t happen and I missed the delivery.
I arranged a redelivery for yesterday, but luckily received a phone call at 2pm saying they couldn’t deliver and can they re-arrange. We clearly agreed that I wouldn’t be in the rest of the week and the parcel should come on Saturday. Got home today and lo and behold a missed delivery!!
Just had to spend 20mins on the phone re-arranging again for Saturday, couldn’t do it for free online as Saturday wasn’t an option.
What I find hard to understand is why do they not have an email address to contact the company – to me that doesn’t make sense.
Oh I forgot the one about the parcel hidden behind my neighbours bin in HACKNEY. Luckily I found the note before the bin men came or the crack whores found it – PHEW!!!
I’ve been waiting for 2 deliveries for 4 weeks now. Both missing at HDN and they can’t tell me why or how. Havent’ recieved and calling cards, no one returns my calls have left my number with them hundreds of times. Have put it all in writing now hoping someone will respond. Am totally at a loss as to what to do. These are all my Christmas presents and are a couple of hundred pounds, if anyone has any advice I’d be extremely grateful.
I’m another deeply unsatisfied HDNL customer, currently mired in a frustrating and expensive ‘negotiation’ with them regarding the whereabouts of my son’s Christmas presents.
The original despatch date from Amazon was Nov 27th. It’s now 15th Dec and I still haven’t received my parcel. HDNL reckon they have tried to deliver it 5 times now, but could not get access due to ‘parking issues’.Strange, since I live in a block of flats with an enormous (and usually empty) car park right at the front. There’s a secure porch where parcels and/or ’sorry you were out’ cards can easily and safely be left but, surpise surprise, they’ve never bothered.
I’ve now waited in on 3 separate days. Nada, nothing, zilch. Ringing customer services is a joke – the last conversation consisted of the girl telling me I wasn’t on the system at all, until she realised she was looking at the wrong page. I asked to speak to a supervisor and was put through to mym&s.com helpline – WTF? When I finally got back through, I was told that there were no supervisors working and that someone would get back to me. Not holding my breath.
I called the Mitcham depot number listed on here – of course the HDNL call centre denied any knowledge of such a number. A very bored and irritated woman told me that my parcel had in fact been delivered to me at 9.30 pm Saturday night – but that the driver had signed for it. Words fail me. As far as I’m concerned that’s incompetence at best and fraud/theft at worst – but they know full well the customers have virtually no legal recourse. She said she would have to interview the driver and would call me back – again, not holding my breath.
I thought that no company would ever be shittier and more obstructive to their customers than Currys. But HDNL have snatched a victory with their breathtaking incompetence. They are beyond useless, a bunch of cretinous crooks who couldn’t organise a pissup in a brewery.
I’m going to be writing to their head office (if I can ever find an address) and making a complaint to Amazon too. I spend several hundred pounds a year with Amazon but won’t be using them again until they bin HDNL.
HDNL – never, ever again.
Thank God I found this site! I was just going to dash off a letter of complaint, but decided on this site, so I can air my dirty laundry in public, knowing somebody at HDNL will read it.
I must have been lucky with Amazon as all my deliveries have been by Royal Mail or CityLink and in good time – even during the recent strikes – and by cheerful drivers.
My gripe with HDNL concerns an order with Sainsbury’s online. A delivery on Monday was damaged, so a replacement was sent; yesterday morning, an aggressive black man tried to deliver 4 mugs, smashed to smithereens. When I refused to sign, he kicked my front door in! The guy who came today was even more obnoxious. Do HDNL only employ social rejects?
I have some trouble with hdnl but got my parcel delivred to a new address
I have found out some phone number for HDNl local depot’s from some of my friends
Aberdeen 01224 249299 Carlisle 01228 515149
Edinburgh 01313 333651 Glasgow 01355 233085
Glenrothes 01592 771950 Inverness 01463 714964
Irvine 01294 213458 Oban 01631 570664
Blackburn 01254 57243 Preston 01772 620358
Kidderminster 01562 827229 Stoke 01782 599889
Leamington Spa 01473 286620 Wembley 02089 032772
Newton Abbot 01626 833165 Bristol 01454 273125
Gatwick 01293 565351 New Cross 02076 358094
Sunderland 01915 653025 St Neots 01480 211185
there call center number’s 0871 977 0800 or 08971 977 0805
Geof above, why did you feel the need to mention the colour of the delivery driver? Does that add anything to your story? An “aggressive” driver tried to deliver 4 mugs, colour has nothing to do with it.
I received a text today saying my package will arrive between 12 and 3pm approx. It is now 6:48 and still no package. WHERE IS MY FUCKING PACKAGE?!?!?
I was admittedly out the house at work between these hours, but there was no failed delivery attempt slip on my door mat when I returned home.
RAGE
I have two parcels ordered, one from IdealWorld and one from Craghoppers. Tracking has shown to be received a Bristol Depot, First parcel at 06.22, despatched from depot at 11.46 and received at depot at 11.50!!!!! now says returned at supplier so guess the second parcel must be heading in the same direction – they can’t say they tried to deliver because I live in JERSEY, Channel Islands, they need to get on an aircraft. Contacted Craghoppers who will be despatching again using TNT but can’t get hold of IdealWorld yet but will keep trying. By the way I’ve never had a problem with Amazon deliveries
I called HDNL in Reading today for the third day running to ask where my package was. (Ordered on 18th December) They said on Tuesday that it would be delivered yesterday and then the same thing yesterday.
Today they told me that they had had a break-in at the depot on the 27th December and could not tell me where my package was or when it would be delivered. They obviously outright lied to me on the phone and caused me to have to wait at home for two days expecting the delivery.
I guess we have to keep complaining to the companies who use them to make any difference. Complaining to a company who lies to their customers won’t get far!
I ordered many items from Amazon before christmas. All the ones sent by Royal Mail arrived fine. The one item sent by HDNL still has yet to arrive, despite the fact that according to the order tracking facility on Amazon’s website, the parcel left the Carlisle depot on three seperate days to be delivered but was then scanned back into the depot at the end of each day. On all those days I was in all day, and the Royal Mail managed to deliver. No word from HDNL, no card through my letter box. So what is going on? My parcel is put in a van on each of those days and just driven around for the fresh air, before being returned to the depot? To Amazon’s credit, I rang them today and they are resending the goods. Too late for my godson’s xmas though…
My amazon parcel has been delivered by HDNL to a neighbour with whom I have extremely serious problems.
I have been left note from HDCL informing me that they left it with him and a note from him telling me I can pick it up at my convenience.
So he gets to keep it,
Yes it cost a lot .
But what can I do except weep?
I work for HDNL,firstly when you leave little notes on the door saying “DELIVERY MAN LEAVE IT ROUND BACK” just remember to write “delivery PERSON” not delivery MAN!!! as a female driver this is sexist, do you think it is just men that deliver your parcels!!!! secondly my van is not a sleigh pulled by reindeers, i don’t fly through the sky & drop your parcels down your chimney, if its bad weather & too icy down your road or in your village then i have no option but to take the parcels back to my depot because getting stuck & having to wait 3 hours for the AA to turn up to pull you out is NOT a nice experience!!!!& not forgetting the horrible customers who speak like s**t to you when you do deliver there parcels late because of bad weather & not forgetting the stupid customers who expect me to know “when is the rest of the order coming?” &” what is it?”I DONT OWN A PAIR OF X-RAY SPECS!!!!!. WE ARE JUST THE DRIVERS, its not ME you speak to on the phone when you place your order, I don’t wrap your parcels & I do deliver to more than one house a day(149 for my route). At least we don’t go on strike at our busiest time of year like royal mail!!! All i do in the morning is clock on around 6.30am, load my van with whatever parcels are in my cages & off i go until the last parcel is delivered which could be 4pm (if your lucky!) 5pm or anytime up to 9pm because you people request evening deliveries which is 5-9pm but then when we get there you’re not in!!!!!We don’t work 9-5 like the rest of you, we would like a life outside HDNL but most of us don’t see any of our families because of the long hours we work over the Xmas period so before you start slagging us off just think about what US drivers do, some of us actually go that extra mile for you but why should we??? All you do is sit at your PC, order something then expect it there the next day. If you don’t like it go walk down the high street in the snow & get your xmas presents yourself!!!!!!!! Oh & one more thing – have your keys in the door ready because we havn’t got all day to wait around for you to find your bloody keys!!!!!!
HDNL Driver, judging by the state of a DVD boxset that arrived at my house before Christmas, I’d say you DO drop parcels down chimneys.
oh one more thing may i add is to everyone who thinks we don’t work weekends-WE DO WORK ON SATURDAYS!!!! I even worked some sundays over Xmas because we were so busy!!
to Carol (above jan 3rd) if you was actually in then the driver wouldn’t have had to waste his/her time taking it to your neighbours, you would have only moaned yet again if the driver had taken it back to the depot. i suggest you stop moaning & start taking to your neighbours then you might get to see your parcels!!
Im yet another HDNL driver thats come across this site. Some of the complaints on here do need some serious looking at as its clear on the whole we can improve. Both office side and delivery side.
The managers at our depot keep telling us we’re 1 of the ‘better’ depots so perhaps its worse elsewhere but speaking from my experiences I would say we do a pretty decent job!
Before Christmas we took on about 20 Agency drivers so mistakes are bound to happen.
I usually take 150 parcels a day n I always try to get rid of everything on my van but such is the nature of the job we cant spend 10mins at every address so I like most bring parcels back.! I dont wanna whinge about the fact that people shouldnt order if they know theyll be out cos we’d lose half our business if they went elsewhere!
Alot of the complaints on here dont always give the true story however. I remember delivering a parcel once – small so I posted it. Next day cust rings asking where parcel is n 1 of our girls told him itd been posted. They said theyd not recieved it and ordered another one. When I turned up with the next one I knocked and when she came to the door she told me to refuse it as theyd found the other 1 in their sons room. Hed hidden it so he could sell it n his parents caught him out. The only reason I knew this was cos of the honesty of his folks! 9 times out of 10 Id have never found this out n I could have got disciplined 4 it.! Parcels were said to have been taken from a greenhouse another time and when I went back to deliver their replacements I saw the old wrappings in their bin!! Drivers get the blame for far too much.
FRAUD IS EVERYWHERE!
Im not perfect – we all make mistakes when rushing around – Ive delivered to the wrong house and forgotten A.M parcels till its too late! Yes I know some drivers throw parcels over 10ft gates n yes I know parcels dont get attempted due to lazyness. Ive heard drivers have been dismissed for parcel theft in other depots but to tar every1 with the same brush is absolutley ludicrous!
99% of drivers are honest and reliable.
Mr Daz in one of your posts you slag a couldbe driver for his spelling mistakes making him out to be clearly stupid when in your following sentence you too make a spelling error! Petty I know but doesnt that just prove we all make mistakes?
hdn have bought dhl express
many more `happy` customers
Just going through my first experience with HDN and it’s not a good one.
Have been waiting for an item bought on the 27th Dec. It was picked up by HDN on the 30th Dec and sat in Woodford Depot until 6th Jan then moved to Droitwich Depot, (god knows why), then moved again to New Haven on the 7th Jan where for all we know it still sits.
HDN claim delivery was attempted on the 7th, 12th, 13th & 14th Jan but each time they got “no access to customers property” and it was returned to the depot. We know this is total bollocks as we were home on every occasion and no van arrived at anytime.
For all deliveries from the 12th onwards we provided our phone number and asked the driver to call if he had difficulties and we would meet him on the main road but no calls came.
Today in exasperation at the constant claims they could not gain access we set up a video camera and filmed our entrance all day. Sure enough HDN again claimed “no access to customer property” but the video clearly shows no one called at the house at that time or any other time.
We were at a total loss to understand why the driver/s would continue to lie about trying to deliver and what they gained from it but now reading the comments from the HDN staff on this forum it all becomes crystal clear – clearly their incentive scheme is an issue but a more hard done by, chip on shoulder culture is hard to find which I’m sure comes from the top down.
Hopefully as the recession bites even more over the next few years they will go out of business, then they won’t have anything more to moan about. We will be sure to avoid using them or any seller who uses them in future.
What we need to ask ourelves is why all these companies are using a gang of cowboys instead of the Royal Mail?
2 cards through my letterbox on 15/12/09, one from Royal Mail with free light bulbs from Npower, collected from local sorting office next morning on the way to work. NO PROBLEM.
Other from HDN with ‘national’ rate number and web address. Tried phone number, long intro followed by choice of 5 delivery dates, none suitable. Tried web address but told either my postcode or their reference number was wrong. Searched website for number to speak to real person. No luck. Retried reference number with postcode of other street who sometimes have parcels delivered to my address in error. Still no luck. Only expecting one parcel – a high quality fleece that is a free gift for me but would fetch a good price at a car boot sale.
I am a agency driver who work for hdnl and city link..hd are not organised at all in the local depot..yes there are places that are a pain but householders dont help themselves with small name plates by the front door and not near the road..you try driving down a road and looking for a name of a house well we have to do that all day with 80 to 160 parcels a day..and dont even start with houses with no name or number by them..and people who are so rude..I will admit I have taken parcels back due to rudeness..did it yesterday in front of 1 woman so i just turned round with parcel in hand threw it in the van and took it back to the depot..
I actually work for HDNL on a part time basis. After reading the comments that people put on here, i can see were many are coming from but on the other hand, screaming down the phone cursing isn’t going to make parcels appear any quicker. Im just a young girl trying to pay my uni fees however i do truly sympathize with customers who have paid out money for items and they arent been delivered etc.
HOWEVER: as somebody who takes these often crappy calls, i have found that its not always our fault. Come on, who an earth orders children’s xmas presents days before xmas and expects parcels to be delivered by xmas eve. Common sense or a lack of it often contributes to customers added frustration.
As a worker of HDNL i can honestly say i take every call seriously, i do whatever i can with the resources i have in the time frame i am able to do so.
I also wish people would consider carefully when buying online, especially at certain times of year e.g.. Xmas, Valentines Day, Easter etc. given the weather the uK has been hit with over the last few weeks, myself and colleagues have tried there hardest to meet peoples needs.
Some of the most preposterous demands that customers want as hideous.
“I wasn’t in yesterday and didn’t expect my delivery! i want it sending in a taxi by noon”!
“I want my delivery between 8 am and 8.30am! If not im seeking legal advice”!
“Can you give me a direct line to the driver himself, i want a word”! YEAH RIGHT!
Many of the staff here at HDNL work the pants off help customers the best they can, rectify problems that arent always our fault and receive minimal gratitude.
I’ve recently used HDNL (after seeing these comments I was quite scared!) and would just like to say that they were actuallly fine. I was out the first couple of times and so I missed the delivery but when I called their central number (calling the local office didn’t seem to get me anywhere!) they quickly set up a redirect to my work address and it turned up when it was supposed to, so no complaints really!
Don’t assume they’re all bad / useless!
In the past month or so I’ve had three separate packages from Amazon, all delivered by HDNL. (All three were items that are tricky to track down in the local shops and/or get home on public transport.)
Two of the three were delivered excellently on the first attempt. I live in a block of flats within a gated compound (not by choice, the gate was added after I moved in). It can be tricky for couriers to deliver to these flats but they are far from unique in this part of town – when younger I used to deliver phone directories and more recently I’ve often done political delivering & canvassing at weekends and know the problems first hand – and good deliverers work out ways of getting in so they can first contact the flat on the intercom and then if the recipient is out leave a card in the letterbox. The HDNL drivers on those two occasions showed a good deal of common sense and understanding so there were no problems.
However the third package was a very different case. According the tracking details online the package was “Out for delivery” then “Arrival Scan” for four days in a row when I was in all day most days and no card was left. I phoned up the number and asked for details to be added to the package, only to be told that HDNL drivers are not issued with mobile phones and they can’t be relied on to phone up the flat if they can’t penetrate the gate. The next day I stayed in all morning watching the gate but the HDNL van was not easy to distinguish front on and several other vans delivered that morning. It was only because I had the tracking details online that I saw “Delivered Left with neighbor”, which is especially unhelpful in a block with 80 flats. It was only luck that I realised it had gone to the site manager’s office, which is not open all the time.
I agree there are lot of unreasonable customers out there but I also think those of us who find the service poor compared to other delivery companies or for that matter to other HDNL deliveries do have a point when we find the service quality of service is pot luck and we are the ones who have to devote further time and money to sorting things out when we have already paid for the service.
What I don’t think helps the situation is somewhat beyond HDNL’s control though. A lot of the suppliers are not very good at giving out clear information to their customers about which delivery firm is used, especially before the order is placed. There is nothing on the Amazon order page to tell you it will be HDNL and many occasional customers may still have had their most recent package delivered by Royal Mail. Nor is it always easy to supply delivery instructions such as “if no-one in, please leave with XXX or phone this number” – the online pro forma doesn’t always allow this.
I’d hate to see what you lot were like should a real drama take place in your life. Check out Haiti!! Compare with your pissy parcel problems. Welcome to the real world
Previously I’ve been victim to the whole ‘couldn’t get access’ claim: strange for a clearly numbered detached house with no obstructions, but hey ho.
Today, took receipt of an HDNL-delivered Amazon package. Ordered on the basis that is was 5-7 days estimated delivery, and it arrived today, almost exactly 48 hours later. So, this time they’re days early and I certainly have no complaints
I would like to praise the HDN driver who delivers to me. He must be a huge asset to you. He has apparently worked for you for 8 years. He is always polite,helpful and charming. He recently sorted out a problem with one of my deliveries which was in no way his fault.
My driver always delivers…
but hey that’s because I’m always HOME !!
My address is easy to find!
I know the difference between 0 and o when inputting a post code (which is more important than some think)
I can spell my street name!
It doesn’t help when you order something from companies like Littlewoods on sunday evening and they tell you it will be delivered on monday! or amazon with their “order up to dec 23rd” which misleads people to believe their parcel will be delivered on the 24th even though amazon won’t even have despatched it!
The other day i took a neighbours parcel in and a little chat with the driver about his tattoos, nice chap.
Millions of parcels a year. I’m a happy customer.
P.S. I am a little biased too
have you had any joy trying to order online and avoid us MrDaz? or have you had to start GOING to the shops??
I have to say i have had deliveries from hdnl for 4 years now drivers always pleasent,even apologise if their late and if im not in always leave my parcel in a SAFE place and put card through my letterbox .Today i have had my first order not delivered well it was and signed for but i havent recieved it and havent signed for it so im hopeing the driver has accidently delivered it to wrong address.I rung the company and they were pleasent,awnsered straight awy and are going to get back to me when they have spoken to the driver.i have confidence in this company unless in the next few days they give me reason to believe otherwise,but so far i cant complain about a company who have always been good and drivers always pleasent
My first experience with HDNL was via Amazon a few days before xmas. Yeah, I know it was busy, but Amazon insisted delivery would be fine – in my case estimated as 22nd Dec. It was pretty rubbish. After 3 or 4 days of phone calls to the central number (initially to add directions, as our house can be tricky to find for new delivery companies, later just chasing up where the parcel was…) I found a number for the local depot on “SAYNOTO0870″ and discovered the truth.
Contrary to online tracking and earlier phone calls assuring me it was in the van and on its way, it turned out that the parcel was actually still in the depot and they weren’t even going to ATTEMPT to deliver it. Luckily I live not too far away and managed to collect it at about 6.30pm xmas eve!
I have made Amazon orders in the meantime, delivered by Royal Mail and with no problems.
So, when I placed an order on Monday evening and then found out it would be HDNL again I feared the worst…
HOWEVER…!
It has just arrived this sunny Thursday morning – a day before Amazon’s estimate, but exactly as expected from the online tracking…
Smooth and painless as anything! HURRAY!
Maybe they’ve got their act together a bit better now.
I’m happy and won’t dread so much using them next time…
SAYNOTO0870.com has around 40 numbers for the local HDNL depots, and I recommend speaking to them where possible.