Fasthosts servers hacked

I just received an email from Fasthosts saying they’d been hacked and I should change my password. Luckily I don’t use Fasthosts anymore due to their really piss poor customer service, so as far as them being hacked goes… good. Couldn’t have happened to a nicer bunch of tossers.

Fasthosts once switched off one of my websites on a Friday saying I had to email their abuse department to find out why and when I asked to speak to someone they said the abuse department didn’t have any phones. I shit you not.

Whoever hacked Fasthosts, well done.

Important information about your UKreg account

Dear Darren

We are writing to inform you that we have recently discovered evidence of a network intrusion involving a Fasthosts server. We have reason to believe that the intruder has gained access to our internal systems, and that this may have in turn given them access to your username and some service passwords.

We have since closed the vulnerability through which access was gained, and have taken steps to ensure that this cannot happen again.

We therefore recommend, as a precaution, that you now change the control panel login password on your account.

This can be changed within your control panel and further details on how to change your password can also be found in the support section of our website.

We strongly recommend that you choose a secure password so that it cannot easily be guessed. The password should include the following:

  • It should be a minimum of 8 characters long
  • It should contain an upper case and a lower case letter
  • It should also contain at least one number (numeric)

We recognise that this may cause some inconvenience and concern, and for that we sincerely apologise. Please be assured that your account security is extremely important to us, and we have taken every step possible to secure your information against any future intrusion attempts.

If you have any questions relating to this, please contact our Customer Support team on 0870 888 3600 or customersupport@fasthosts.co.uk who will be happy to help you.

Yours sincerely,

The Fasthosts Internet team

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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