I just tried to order some pizza from Dominoes Pizza in Cheadle Hulme, Manchester, using a voucher that I have that gives me 1 pizza free when I purchase a regular pizza and a starter.
I checked their website, because I didn’t have a menu, and chose the following pizzas:
Medium Mighty Meaty – £11.99
Medium Hot & Spicy £10.99
Potato Wedges £2.99
The cheaper of the pizzas, the Hot and Spicy, was free, making the total £14.98. Yet when the guy turned up with the pizza, he said it was £15.99.
He said he couldn’t change the price, so I had to phone them back, which I did. The woman told me that the Mighty Meaty was actually £12.99, not £11.99. Despite my telling her the price on the website, she refused to believe me, so I got the guy stood at the door to read the price from the website to her. She believed him, but didn’t want to do anything about it.
I was then put through to the manager, all the time with the delivery guy stood on my doorstep holding the pizzas. The manager said that they had changed their prices, and the price on the website was nothing to do with him because he was a Franchisee, so was not responsible for the incorrect price. He refused to let me have the pizza for the price that it was advertised for, despite my pointing out that he was in breach of trading standards.
You can see the price on the website here.
Incredibly, I had to refuse the pizzas and send them back, where they were no doubt thrown away, all for the sake of £1.01 (not sure where the extra penny came from?).
The manager at Dominoes Pizza in Cheadle Hulme needs to realise that you can’t change the prices of something when it’s advertised somewhere else for a lower price, and not honour the price.