I just had a call from Nicky Taylor from the CSA, and what she told me was staggering. It seems that my last variations report that they received in November, where I listed the mortgage payments I’d made on the property that is jointly owned my myself and my ex, cannot be taken into consideration because they can only consider payments AFTER the variations report is sent in.
This is something of an issue for me, as I originally contacted them about this in JANUARY 2007 and spoke to Shelly Dacoure, she assured me that case worker Steve Gibson would phone me back. It took him TWO MONTHS to contact me. He phoned me in March 2007, after I’d chased him for several weeks.
Steve then advised me that I could claim for my rented accommodation in Manchester as a work expense, and for the travel back to Wales to see my children.
Nicky has just told me however that I cannot claim for rented accommodation. This rule was changed by law in 2003, so Steve lied to me when I said I could claim for it in March 2007. Nice one Steve you lying twat.
This variations report was of course refused, and some months and lost letters later, I filed a second variations report for the mortgage payments, which has now been refused because as I’ve just mentioned the CSA won’t take into consideration anything before the variations report was filed.
Now, the issue is:
- I contacted them in January 2007, it was there fault that they didn’t get back to me, even after I chased them several times.
- When they did get back to me they lied about what I should do.
- After they lied they took weeks and months to respond and even sent documents to the wrong address.
This is disgusting. It’s the CSA’s fault that my variations form wasn’t filled in correctly and given to them in January 2007. Through their incompetence, lies and delays they’ve cost me thousands of pounds. I’ve been paying for two cars and two properties through no fault of my own, and still have had to pay them their money on top of that.
They’ve screwed me over, pure and simple.
The best of it is Nicky is sending me a stamped addressed letter for me to complain in writing, which has to go to their mail handling depot in Crewe. Like that’s going to come back with any results.
The CSA are a thieving bunch of lying incompetent cunts.