CSA mistakes continue

I phoned the CSA again today, chasing up my request from January 20th where I asked for a complete breakdown of what I had paid so far, and for a recalculation of what I am due to pay.

As you may remember from my phonecall on January 20th, I was told that I had paid £58.75 for 23 weeks, totalling £900. Of course, as I pointed out at the time, £58.75 x 23 isn’t £900, it’s £1,351.25. The woman on the phone knew it was wrong (as you can hear in the phonecall) and she said she’d get it resolved and I’d get a new payment schedule sent to me in a few weeks.

It’s been 3 weeks now, so I phoned up just to check where they were up to.

Guess what?

That’s right, not only have they NOT done it, they have NO RECORD of my ever phoning up!

You honestly cannot make this shit up. The CSA may not have any record of my phonecall, but I have. Plus, I have a record of this one too, so you can listen to it here.

Is this latest error down to incompetence from the woman I spoke to last time, or simple corruption within the CSA? You decide.

Darren Jamieson, aka MrDaz, is the Technical Director and co-founder of Engage Web and has been working online in a career spanning two decades. His first website was built in 1998 and is still live today.

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11 thoughts on “CSA mistakes continue”

  1. “The woman I spoke to said it would take a couple of weeks, presumably because she didn’t do anything” Brilliant! How much are you SUPPOSED to be paying a week?!

  2. If the arrears are cleared (which some of their figures say they should have been in November last year, some of their figures say June this year) I should be paying about £110 per week. I’m currently paying over £180 per week.

    Maybe Bernie will actually do something about it? You never know, stranger things have happened.

  3. The whole organisation is a shambolic, incompetent disgrace and an affront to the UK tax payer.

  4. CSA are incompentant FACT.

    Did you know you may be able to claim compensation for the considerable stress caused by their incompentance and their inaccurracies etc.

    I received compensation for this and they still continue to pay out to other people who have been continually downdrodden by them.

    My husband is currently disputing them and he is the resident parent!!! We will continue to fight our cause.

    They are threatening and aggresive (Enforcement) and intolerable.

  5. I agree with SirBigWig, Ive been dealing with the csa on behalf of a someone else for 8yrs now, all letters are from me, all phone calls are made by me. I had to call them recently to deal with another mess up by them very similar to yours and guess what? apparently they do not know or recognise who I am!!! I quoted several dates of last phone calls ect and details of recent letters, but the hideous person at the csa just kept saying that she could not talk to me. So action was required I wrote to them asking for answers to my requests, but I also sent copies to the Chief exec of csa and complaints dept, guess what 3 days later there is a response. My advice record delivery every letter and copy to the above. It appears that they will use any delay tactic possible to keep taking money even when it is obviously incorrect amounts.

  6. Hi Mr daz – the csa have just put a DEO on me (ive never spoke to them before, last Monday – in my place of work, as they turned up, un-anounced, direct to my MD etc, and left with all personal info etc) following day DEO, for a shattering amount = resign, dole, homeless as if I stayed in work, I couldnt afford to Live – full stop.

    I may try self employed, but not aware og CSA tactics, against me – Any advice !!!!!!!!!!
    Thanks
    Chair12345

  7. It seems after a simple web search that there is alot of cases with the CSA making mistakes and over charging as in my situation.

    I have been paying a 3-4 month arrear of £35(a little less than) a week by a deduction of earnings but I had been paying £57(+) to ammend the arrears. after around 17 -18 months my firm was being hit hard by the credit crunch and my hours were dropped, thus my wages too. My wages clerk had rung the CSA and explained the drop in hours and was told to put the confirmation in writing which she did. My payments were then changed back in June/July to £27 a week deducted.

    I had a phone call Last Friday by them just asking for an address and now I have just recieved a letter saying that I will be paying the full amount of deductions towards my protected wages of £83, so I am now back on the practial Same amount as when I was working overtime. its now £55(+)

    I rung them up yesterday in the Birkinhead office and wanted an explanation as I have my children 4 evenings a week and once overnight. plus my hours being low. They say that they never had any phone call or no confirmation in writing from my offices and that I should have been deducted £38 a week instead of £27.

    I asked the gentleman why wasnt this picked up by anyone in your offices when the monthly cheques from my offices were being cashed, he says theyre have been late payments but doesnt say why noone picked up on the lowered amount, I then asked if im paying the arrears for the oversight what about the arrears over the past 2 and ahalf years. I mentioned that i was meant to pay £35 per week but didnt for 4 months and had to pay £57 per week for 17 months, does that pay off the arrears at all? he just simply said well it wasnt 4 months it was 6 months that they recieved the 1st payment and said thank you and got off the line. What he failed to mention was that after there inital deductions they had more than one months payment but alas they just ended the conversation and are still adamant of leaving me with under £85 a week to live on, thus meaning I will get further behind on my bills and rent and not be able to have my kids overnight!

    Chalk up another victory for the CSA keeping parents together.

    Nick

    I also was texted today by my ex that she has now a letter saying that I should be paying her £18 a week too as she has to come off benefits, when does it end…now I will get the 3rd degree from her for such a low amount

  8. How do i read the 4 comments left on my reply, im not sure how to go into them? thanks

  9. THANK GOD I AM NOT THE ONLY ONE WITH PROBLEMS WITH THE CSA, ALL BE IT MINE IS ON THE OTHER SIDE OF THE COIN.
    I AM OWED £11000 IN ARREARS FROM MY EX PARTNER WHO PAYS IT AT A RATE OF £55 A MONTH WHEN HE FEELS LIKE IT.I RECENTLY GAVE THEM MY NEW BANK DETAILS TO FIND OUT THAT THEY HAVE BEEN RECORDED INCORRECTLY AND THE MONEY IS FLOATING AROUND , WHICH IT HAS BEEN FOR THE PAST 2 WEEKS BUT CANNOT HAVE IT PUT INTO MY ACCOUNT UNTIL THE OTHER MONEY IS LOCATED.I SPOKE TO ALEX WILSON AT THE BIRKENHEAD OFFICE WHO INPUT THE DETAILS BUT HE ARGUED THAT THEY WERE NOT INPUT WRONGLY!!!I WOULD HARDLEY GIVE WRONG DETAILS WOULD I SO THEY ARE PASSING THE BUCK .I HAVE ALSO CONTACTED THEM TO BE TOLD THAT THERE IS NO LOG MADE OF ME DOING SO , SO I HAVE ALSO STARTED TO KEEP MY OWN RECORDS.THIS IS JUST ONE OF A NUMBER OF COMPLAINTS BUT HAVE STILL NOT RECIEVED MAINTINANCE FOR MY 3 CHILDREN., AS THEY HAVE NOT RECORDED MY CLAIMS ALTHOUGH I HAVE GIVEN THEM 3 TIMES!

  10. One word to any one taking on the CSA — Subject Access Request. under the Data Protection Act you are legally entitled to anything relating to you or your address ( including recorded telephone calls). be specific about dates and be prepared for a huge file. They can’t charge more than £50. Very interesting reading and lets You know where the mmistakes have been made.

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